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GOODWILL AND INTANGIBLE ASSETS (Tables)
 9 Months Ended
Jan. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]  
Schedule of Goodwill
Changes in the carrying amount of goodwill for the nine months ended January 31, 2020 and 2019 are as follows:
(in 000s)
 
 
 
Goodwill

 
Accumulated Impairment Losses

 
Net

Balances as of April 30, 2019
 
$
552,234

 
$
(32,297
)
 
$
519,937

Acquisition of Wave
 
300,560

 
—

 
300,560

Other Acquisitions
 
23,421

 
—

 
23,421

Disposals and foreign currency changes, net
 
(5,088
)
 
—

 
(5,088
)
Impairments
 
—

 
—

 
—

Balances as of January 31, 2020
 
$
871,127

 
$
(32,297
)
 
$
838,830

 
 
 
 
 
 
 
Balances as of April 30, 2018
 
$
540,168

 
$
(32,297
)
 
$
507,871

Acquisitions
 
13,076

 
—

 
13,076

Disposals and foreign currency changes, net
 
(942
)
 
—

 
(942
)
Impairments
 
—

 
—

 
—

Balances as of January 31, 2019
 
$
552,302

 
$
(32,297
)
 
$
520,005

 
 
 
 
 
 
 
Schedule of Intangible Assets
Components of intangible assets are as follows:
(in 000s)
 
 
 
Gross
Carrying
Amount

 
Accumulated
Amortization

 
Net

As of January 31, 2020:
 
 
 
 
 
 
Reacquired franchise rights
 
$
364,376

 
$
(153,392
)
 
$
210,984

Customer relationships
 
313,521

 
(219,664
)
 
93,857

Internally-developed software
 
154,962

 
(116,383
)
 
38,579

Noncompete agreements
 
41,386

 
(33,151
)
 
8,235

Franchise agreements
 
19,201

 
(14,294
)
 
4,907

Purchased technology
 
122,801

 
(53,525
)
 
69,276

Trade name
 
5,800

 
(338
)
 
5,462

Acquired assets pending final allocation (1)
 
1,774

 
—

 
1,774

 
 
$
1,023,821

 
$
(590,747
)
 
$
433,074

As of January 31, 2019:
 
 
 
 
 
 
Reacquired franchise rights
 
$
350,459

 
$
(130,618
)
 
$
219,841

Customer relationships
 
274,293

 
(187,080
)
 
87,213

Internally-developed software
 
147,465

 
(119,664
)
 
27,801

Noncompete agreements
 
33,369

 
(31,040
)
 
2,329

Franchise agreements
 
19,201

 
(13,014
)
 
6,187

Purchased technology
 
54,700

 
(42,082
)
 
12,618

Acquired assets pending final allocation (1)
 
963

 
—

 
963

 
 
$
880,450

 
$
(523,498
)
 
$
356,952

As of April 30, 2019:
 
 
 
 
 
 
Reacquired franchise rights
 
$
350,410

 
$
(136,345
)
 
$
214,065

Customer relationships
 
274,838

 
(195,174
)
 
79,664

Internally-developed software
 
139,239

 
(109,885
)
 
29,354

Noncompete agreements
 
33,376

 
(31,446
)
 
1,930

Franchise agreements
 
19,201

 
(13,334
)
 
5,867

Purchased technology
 
54,700

 
(43,518
)
 
11,182

Acquired assets pending final allocation (1)
 
431

 
—

 
431

 
 
$
872,195

 
$
(529,702
)
 
$
342,493

 
 
 
 
 
 
 

(1)    Represents franchisee and competitor business acquisitions for which final purchase price allocations have not yet been determined.
Schedule of Values and Weighted- average Lives of Assets Acquired The amounts and weighted-average lives of intangible assets acquired during the nine months ended January 31, 2020, including amounts capitalized and placed in service related to internally-developed software, are as follows:
(dollars in 000s)
 
 
Amount

 
Weighted-Average Life (in years)
Reacquired franchise rights
 
$
13,940

 
5
Customer relationships
 
18,079

 
5
Internally-developed software
 
12,659

 
3
Noncompete agreements
 
642

 
5
Total
 
$
45,320

 
4