RECEIVABLES

9 Months Ended

Jan. 31, 2020

Accounts, Notes, Loans and Financing Receivable, Unclassified [Abstract]

NOTE 4: RECEIVABLES

Receivables, net of their related allowance, consist of the following:



(in 000s)
As of	January 31, 2020				January 31, 2019				April 30, 2019
	Short-term		Long-term		Short-term		Long-term		Short-term		Long-term
Loans to franchisees	$	36,372	$	42,079	$	28,941	$	41,669	$	22,427	$	35,325
Receivables for U.S. assisted and DIY tax preparation and related fees	316,987		3,716		281,266		5,503		34,284		3,716
H&R Block Instant Refund^TM receivables	6,733		563		5,822		247		37,319		1,701
H&R Block Emerald Advance^TM lines of credit	373,271		6,179		362,400		7,667		8,546		12,418
Software receivables from retailers	8,101		—		8,396		—		9,354		—
Royalties and other receivables from franchisees	55,645		67		54,907		733		11,888		97
Wave payment processing receivables	3,363		—		—		—		—		—
Other	19,474		1,444		16,485		2,698		15,147		2,382
Total	$	819,946	$	54,048	$	758,217	$	58,517	$	138,965	$	55,639

Balances presented above as short-term are included in receivables, while the long-term portions are included in other noncurrent assets in the consolidated balance sheets.

LOANS TO FRANCHISEES – Franchisee loan balances consist of term loans made primarily to finance the purchase of franchises and short–term loans and revolving lines of credit which are used to fund off–season working capital needs. As of January 31, 2020 and 2019, loans with a principal balance of $0.4 million and $0.9 million, respectively, were more than 90 days past due. We had no loans to franchisees on non-accrual status.

H&R BLOCK INSTANT REFUND^TM PROGRAM – H&R Block Instant Refund^TM (formerly Instant Cash Back®) amounts are generally received from the Canada Revenue Agency (CRA) within 60 days of filing the client's return, with the remaining balance collectible from the client.

We review the credit quality of our Instant Refund receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. Current balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, by year of origination, as of January 31, 2020 are as follows:



				(in 000s)
Year of Origination	Current Balance			Non-Accrual

2020	$	6,321		$	—
2019 and prior	1,006			1,006
	7,327			$	1,006
Allowance	(31		)
Net balance	$	7,296

H&R BLOCK EMERALD ADVANCE^TM LINES OF CREDIT – We review the credit quality of our purchased participation interests in Emerald Advance^TM (EA) receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. Balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, as of January 31, 2020, by year of origination, are as follows:



(in 000s)
Year of origination:	Balance			Non-Accrual
2020	$	370,879		$	—
2019 and prior	12,729			12,729
Revolving loans	23,966			12,628
	407,574			$	25,357
Allowance	(28,124		)
Net balance	$	379,450

ALLOWANCE FOR DOUBTFUL ACCOUNTS – Activity in the allowance for doubtful accounts for our EA and all other short-term and long-term receivables for the nine months ended January 31, 2020 and 2019 is as follows:



(in 000s)
	EAs			All Other			Total
Balances as of April 30, 2019	$	27,535		$	53,938		$	81,473
Provision	17,862			19,655			37,517
Charge-offs, recoveries and other	(17,273		)	(55,101		)	(72,374		)
Balances as of January 31, 2020	$	28,124		$	18,492		$	46,616

Balances as of April 30, 2018	$	26,622		$	55,191		$	81,813
Provision	18,254			16,755			35,009
Charge-offs, recoveries and other	(16,359		)	(55,459		)	(71,818		)
Balances as of January 31, 2019	$	28,517		$	16,487		$	45,004