UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)
☑	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
	For the quarterly period ended	October 31, 2019
	OR
☐	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
	For the transition period from             to

Commission file number 1-06089

H&R Block, Inc.

(Exact name of registrant as specified in its charter)

Missouri	44-0607856
(State or other jurisdiction of	(I.R.S. Employer
incorporation or organization)	Identification No.)

One H&R Block Way, Kansas City, Missouri 64105

(Address of principal executive offices, including zip code)

(816) 854-3000

(Registrant's telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Common Stock, without par value	HRB	New York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes ☑     No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).

Yes ☑     No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company" and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one)

Large accelerated filer ☑           Accelerated filer ☐         Non-accelerated filer ☐          Smaller reporting company ☐     Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

Yes ☐    No  ☑

The number of shares outstanding of the registrant's Common Stock, without par value, at the close of business on November 29, 2019: 195,246,026 shares.

Form 10-Q for the Period Ended October 31, 2019

Table of Contents

	PART I
Item 1.	Consolidated Statements of Operations and Comprehensive Loss
	Three and six months ended October 31, 2019 and 2018	1
	Consolidated Balance Sheets
	As of October 31, 2019, October 31, 2018 and April 30, 2019	2
	Consolidated Statements of Cash Flows
	Six months ended October 31, 2019 and 2018	3
	Consolidated Statements of Stockholders' Equity
	Three and six months ended October 31, 2019 and the fiscal year ended April 30, 2019	4
	Notes to Consolidated Financial Statements	6
Item 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	28
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	36
Item 4.	Controls and Procedures	36
	PART II
Item 1.	Legal Proceedings	36
Item 1A.	Risk Factors	36
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	37
Item 3.	Defaults Upon Senior Securities	37
Item 4.	Mine Safety Disclosures	37
Item 5.	Other Information	37
Item 6.	Exhibits	37
	Signatures	38

PART I    FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS							(unaudited, in 000s, except  per share amounts)
	Three months ended October 31,						Six months ended October 31,
	2019			2018			2019			2018
REVENUES:
Service revenues	$	139,648		$	127,267		$	271,807		$	254,127
Royalty, product and other revenues	21,153			21,604			39,356			39,927
	160,801			148,871			311,163			294,054
OPERATING EXPENSES:
Costs of revenues	253,206			250,815			482,598			472,375
Selling, general and administrative	150,334			113,319			266,470			219,059
Total operating expenses	403,540			364,134			749,068			691,434
Other income (expense), net	2,739			4,464			11,862			9,006
Interest expense on borrowings	(21,306		)	(21,191		)	(42,377		)	(42,381		)
Loss from continuing operations before income tax benefit	(261,306		)	(231,990		)	(468,420		)	(430,755		)
Income tax benefit	(77,752		)	(61,053		)	(139,142		)	(111,021		)
Net loss from continuing operations	(183,554		)	(170,937		)	(329,278		)	(319,734		)
Net loss from discontinued operations, net of tax benefits of $1,327 and $1,607, $2,685 and $2,769	(4,445		)	(5,339		)	(8,968		)	(9,212		)
NET LOSS	$	(187,999	)	$	(176,276	)	$	(338,246	)	$	(328,946	)
BASIC AND DILUTED LOSS PER SHARE:
Continuing operations	$	(0.93	)	$	(0.83	)	$	(1.65	)	$	(1.55	)
Discontinued operations	(0.02		)	(0.03		)	(0.04		)	(0.04		)
Consolidated	$	(0.95	)	$	(0.86	)	$	(1.69	)	$	(1.59	)
DIVIDENDS DECLARED PER SHARE	$	0.26		$	0.25		$	0.52		$	0.50
COMPREHENSIVE LOSS:
Net loss	$	(187,999	)	$	(176,276	)	$	(338,246	)	$	(328,946	)
Unrealized losses on securities, net of taxes	—			(3		)	—			—
Change in foreign currency translation adjustments	919			(2,843		)	(1,401		)	(4,577		)
Other comprehensive income (loss)	919			(2,846		)	(1,401		)	(4,577		)
Comprehensive loss	$	(187,080	)	$	(179,122	)	$	(339,647	)	$	(333,523	)

See accompanying notes to consolidated financial statements.

H&R Block, Inc. | Q2 FY2020 Form 10-Q 1

CONSOLIDATED BALANCE SHEETS	(unaudited, in 000s, except  share and per share amounts)
As of	October 31, 2019			October 31, 2018			April 30, 2019
ASSETS
Cash and cash equivalents	$	245,312		$	600,799		$	1,572,150
Cash and cash equivalents - restricted	176,332			122,507			135,577
Receivables, less allowance for doubtful accounts of $65,815, $65,409 and $67,228	74,710			61,286			138,965
Prepaid expenses and other current assets	105,058			106,410			146,667
Total current assets	601,412			891,002			1,993,359
Property and equipment, at cost, less accumulated depreciation and amortization of $784,535, $787,978 and $745,761	206,216			241,772			212,092
Operating lease right of use asset	475,969			—			—
Intangible assets, net	425,377			364,524			342,493
Goodwill	815,331			507,191			519,937
Deferred tax assets and income taxes receivable	145,807			130,987			141,979
Other noncurrent assets	86,629			97,820			90,085
Total assets	$	2,756,741		$	2,233,296		$	3,299,945
LIABILITIES AND STOCKHOLDERS' EQUITY
LIABILITIES:
Accounts payable and accrued expenses	$	111,439		$	114,393		$	249,525
Accrued salaries, wages and payroll taxes	57,602			43,396			196,527
Accrued income taxes and reserves for uncertain tax positions	106,125			94,257			271,973
Current portion of long-term debt	648,651			—			—
Operating lease liabilities	162,897			—			—
Deferred revenue and other current liabilities	177,243			183,675			204,976
Total current liabilities	1,263,957			435,721			923,001
Long-term debt and line of credit borrowings	980,299			1,491,328			1,492,629
Deferred tax liabilities and reserves for uncertain tax positions	180,362			235,799			197,906
Operating lease liabilities	326,691			—			—
Deferred revenue and other noncurrent liabilities	81,179			101,773			144,882
Total liabilities	2,832,488			2,264,621			2,758,418
COMMITMENTS AND CONTINGENCIES
STOCKHOLDERS' EQUITY:
Common stock, no par, stated value $.01 per share, 800,000,000 shares authorized, shares issued of 231,024,069, 242,026,278 and 238,336,760	2,310			2,420			2,383
Additional paid-in capital	765,220			759,235			767,636
Accumulated other comprehensive loss	(21,817		)	(18,880		)	(20,416		)
Retained earnings (deficit)	(122,535		)	(64,291		)	499,386
Less treasury shares, at cost, of 35,778,404, 36,499,002 and 36,377,441	(698,925		)	(709,809		)	(707,462		)
Total stockholders' equity (deficiency)	(75,747		)	(31,325		)	541,527
Total liabilities and stockholders' equity	$	2,756,741		$	2,233,296		$	3,299,945

See accompanying notes to consolidated financial statements.

2 Q2 FY2020 Form 10-Q | H&R Block, Inc.

CONSOLIDATED STATEMENTS OF CASH FLOWS	(unaudited, in 000s)
Six months ended October 31,	2019			2018
CASH FLOWS FROM OPERATING ACTIVITIES:
Net loss	$	(338,246	)	$	(328,946	)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation and amortization	81,262			81,925
Provision for bad debt	1,890			2,350
Deferred taxes	12,595			17,913
Stock-based compensation	16,094			11,839
Changes in assets and liabilities, net of acquisitions:
Receivables	71,859			74,672
Prepaid expenses, other current and noncurrent assets	13,889			(9,134		)
Accounts payable, accrued expenses, salaries, wages and payroll taxes	(267,257		)	(218,692		)
Deferred revenue, other current and noncurrent liabilities	(74,996		)	(81,014		)
Income tax receivables, accrued income taxes and income tax reserves	(206,278		)	(179,660		)
Other, net	(4,128		)	1,056
Net cash used in operating activities	(693,316		)	(627,691		)
CASH FLOWS FROM INVESTING ACTIVITIES:
Capital expenditures	(42,854		)	(66,422		)
Payments made for business acquisitions, net of cash acquired	(416,925		)	(24,549		)
Franchise loans funded	(16,021		)	(8,915		)
Payments from franchisees	7,902			11,689
Other, net	50,839			4,993
Net cash used in investing activities	(417,059		)	(83,204		)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from line of credit borrowings	135,000			—
Dividends paid	(104,063		)	(103,484		)
Repurchase of common stock, including shares surrendered	(190,369		)	(102,096		)
Proceeds from exercise of stock options	1,215			1,746
Other, net	(18,544		)	(22,434		)
Net cash used in financing activities	(176,761		)	(226,268		)
Effects of exchange rate changes on cash	1,053			(3,209		)
Net decrease in cash and cash equivalents, including restricted balances	(1,286,083		)	(940,372		)
Cash, cash equivalents and restricted cash, beginning of period	1,707,727			1,663,678
Cash, cash equivalents and restricted cash, end of period	$	421,644		$	723,306
SUPPLEMENTARY CASH FLOW DATA:
Income taxes paid, net of refunds received	$	54,109		$	50,197
Interest paid on borrowings	39,952			39,902
Accrued additions to property and equipment	3,409			4,765

See accompanying notes to consolidated financial statements.

H&R Block, Inc. | Q2 FY2020 Form 10-Q 3

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY												(amounts in 000s, except per share amounts)
	Common Stock					Additional Paid-in Capital			Accumulated Other Comprehensive Income (Loss)			Retained Earnings (Deficit)			Treasury Stock					Total Stockholders’ Equity (Deficiency)
	Shares		Amount												Shares		Amount
Balances as of May 1, 2019	238,337		$	2,383		$	767,636		$	(20,416	)	$	499,386		(36,377	)	$	(707,462	)	$	541,527
Net loss	—		—			—			—			(150,247		)	—		—			(150,247		)
Other comprehensive loss	—		—			—			(2,320		)	—			—		—			(2,320		)
Stock-based compensation	—		—			6,557			—			—			—		—			6,557
Stock-based awards exercised or vested	—		—			(13,789		)	—			(2,786		)	906		17,631			1,056
Acquisition of treasury shares	—		—			—			—			—			(314	)	(9,185		)	(9,185		)
Repurchase and retirement of common shares	(1,593	)	(16		)	(955		)	—			(43,101		)	—		—			(44,072		)
Cash dividends declared - $0.26 per share	—		—			—			—			(52,512		)	—		—			(52,512		)
Balances as of July 31, 2019	236,744		$	2,367		$	759,449		$	(22,736	)	$	250,740		(35,785	)	$	(699,016	)	$	290,804
Net loss	—		—			—			—			(187,999		)	—		—			(187,999		)
Other comprehensive income	—		—			—			919			—			—		—			919
Stock-based compensation	—		—			9,331			—			—			—		—			9,331
Stock-based awards exercised or vested	—		—			(127		)	—			(276		)	13		264			(139		)
Acquisition of treasury shares	—		—			—			—			—			(6	)	(173		)	(173		)
Repurchase and retirement of common shares	(5,720	)	(57		)	(3,433		)	—			(133,449		)	—		—			(136,939		)
Cash dividends declared - $0.26 per share	—		—			—			—			(51,551		)	—		—			(51,551		)
Balances as of October 31, 2019	231,024		$	2,310		$	765,220		$	(21,817	)	$	(122,535	)	(35,778	)	$	(698,925	)	$	(75,747	)

See accompanying notes to consolidated financial statements.

4 Q2 FY2020 Form 10-Q | H&R Block, Inc.

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY												(amounts in 000s, except per share amounts)
	Common Stock					Additional Paid-in Capital			Accumulated Other Comprehensive Income (Loss)			Retained Earnings (Deficit)			Treasury Stock					Total Stockholders’ Equity (Deficiency)
	Shares		Amount												Shares		Amount
Balances as of May 1, 2018	246,199		$	2,462		$	760,250		$	(14,303	)	$	362,980		(36,945	)	$	(717,678	)	$	393,711
Net loss	—		—			—			—			(152,670		)	—		—			(152,670		)
Cumulative effect of ASU 2016-16 (1)	—		—			—			—			100,950			—		—			100,950
Other comprehensive loss	—		—			—			(1,731		)	—			—		—			(1,731		)
Stock-based compensation	—		—			4,307			—			—			—		—			4,307
Stock-based awards exercised or vested	—		—			(9,945		)	—			(1,029		)	627		12,185			1,211
Acquisition of treasury shares	—		—			—			—			—			(200	)	(4,560		)	(4,560		)
Repurchase and retirement of common shares	(4,173	)	(42		)	(2,503		)	—			(94,560		)	—		—			(97,105		)
Cash dividends declared - $0.25 per share	—		—			—			—			(52,104		)	—		—			(52,104		)
Balances as of July 31, 2018	242,026		$	2,420		$	752,109		$	(16,034	)	$	163,567		(36,518	)	$	(710,053	)	$	192,009
Net loss	—		—			—			—			(176,276		)	—		—			(176,276		)
Other comprehensive loss	—		—			—			(2,846		)	—			—		—			(2,846		)
Stock-based compensation	—		—			7,352			—			—			—		—			7,352
Stock-based awards exercised or vested	—		—			(226		)	—			(202		)	35		675			247
Acquisition of treasury shares	—		—			—			—			—			(16	)	(431		)	(431		)
Cash dividends declared - $0.25 per share	—		—			—			—			(51,380		)	—		—			(51,380		)
Balances as of October 31, 2018	242,026		$	2,420		$	759,235		$	(18,880	)	$	(64,291	)	(36,499	)	$	(709,809	)	$	(31,325	)
Net loss	—		—			—			—			(126,454		)	—		—			(126,454		)
Other comprehensive income	—		—			—			1,238			—			—		—			1,238
Stock-based compensation	—		—			6,067			—			—			—		—			6,067
Stock-based awards exercised or vested	—		—			(5		)	—			(169		)	41		796			622
Acquisition of treasury shares	—		—			—			—			—			(2	)	(56		)	(56		)
Repurchase and retirement of common shares	(525	)	(5		)	(315		)	—			(11,981		)	—		—			(12,301		)
Cash dividends declared - $0.25 per share	—		—			—			—			(51,382		)	—		—			(51,382		)
Balances as of January 31, 2019	241,501		$	2,415		$	764,982		$	(17,642	)	$	(254,277	)	(36,460	)	$	(709,069	)	$	(213,591	)
Net income	—		—			—			—			877,909			—		—			877,909
Other comprehensive loss	—		—			—			(2,774		)	—			—		—			(2,774		)
Stock-based compensation	—		—			5,784			—			—			—		—			5,784
Stock-based awards exercised or vested	—		—			(1,231		)	—			(150		)	84		1,634			253
Acquisition of treasury shares	—		—			—			—			—			(1	)	(27		)	(27		)
Repurchase and retirement of common shares	(3,164	)	(32		)	(1,899		)	—			(73,501		)	—		—			(75,432		)
Cash dividends declared - $0.25 per share	—		—			—			—			(50,595		)	—		—			(50,595		)
Balances as of April 30, 2019	238,337		$	2,383		$	767,636		$	(20,416	)	$	499,386		(36,377	)	$	(707,462	)	$	541,527

⁽¹⁾  ASU 2016-16 was effective on May 1, 2018 and we adopted using the modified retrospective transition method. We recognized a $101.0 million cumulative effect adjustment to increase the opening balance of retained earnings and increase deferred tax assets resulting from intra-entity transfers of intellectual property in fiscal year 2018.

H&R Block, Inc. | Q2 FY2020 Form 10-Q 5

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS                  (unaudited)

NOTE 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

BASIS OF PRESENTATION – The consolidated balance sheets as of October 31, 2019 and 2018, the consolidated statements of operations and comprehensive loss for the three and six months ended October 31, 2019 and 2018, the consolidated statements of cash flows for the six months ended October 31, 2019 and 2018, and the consolidated statements of stockholders' equity for the three and six months ended October 31, 2019 and the quarterly periods within the fiscal year ended April 30, 2019 have been prepared by the Company, without audit. In the opinion of management, all adjustments, which include only normal recurring adjustments, necessary to present fairly the financial position, results of operations, and cash flows as of October 31, 2019 and 2018 and for all periods presented, have been made.

"H&R Block," "the Company," "we," "our," and "us" are used interchangeably to refer to H&R Block, Inc. or to H&R Block, Inc. and its subsidiaries, as appropriate to the context.

Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States (GAAP) have been condensed or omitted. These consolidated financial statements should be read in conjunction with the financial statements and notes thereto included in our April 30, 2019 Annual Report to Shareholders on Form 10-K. All amounts presented herein as of April 30, 2019 or for the year then ended are derived from our Annual Report on Form 10-K.

MANAGEMENT ESTIMATES – The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting periods. Significant estimates, assumptions and judgments are applied in the evaluation of contingent losses arising from our discontinued mortgage business, contingent losses associated with pending claims and litigation, reserves for uncertain tax positions, and related matters. Estimates have been prepared based on the best information available as of each balance sheet date. As such, actual results could differ materially from those estimates.

SEASONALITY OF BUSINESS – Our operating revenues are seasonal in nature with peak revenues typically occurring in the months of February through April. Therefore, results for interim periods are not indicative of results to be expected for the full year.

DISCONTINUED OPERATIONS – Our discontinued operations include the results of operations of Sand Canyon Corporation, previously known as Option One Mortgage Corporation (including its subsidiaries, collectively, SCC), which exited its mortgage business in fiscal year 2008. See notes 9 and 11 for additional information on litigation, claims, and other loss contingencies related to our discontinued operations.

WAVE ACQUISITION – On June 28, 2019, we acquired Wave HQ Inc. (formerly known as Wave Financial Inc.) and its subsidiaries (collectively, Wave) and during the quarter ended October 31, 2019 we finalized the post-closing working capital adjustment and made an additional payment of $1.4 million, resulting in a total payment of $408.4 million. The acquisition was funded with available cash. Wave is a provider of software solutions and related services specifically designed to help small business owners manage their finances. Major revenue sources include fees earned by providing payment processing, payroll services, and bookkeeping services. We believe the acquisition of Wave enhances our position in the small business market.

Included in the transaction price is $8.2 million which will be treated as compensation expense over the next two years as certain key employees are required to remain employees to receive payment. Additionally, key employees are participating in a management incentive program consisting of cash performance incentives and stock-based compensation which will be earned over the next three years and is not considered part of the purchase price.

As of October 31, 2019 we have identified the acquired intangible assets and are still evaluating the income tax impacts of the transaction.

6 Q2 FY2020 Form 10-Q | H&R Block, Inc.

The assets acquired, net of liabilities assumed on the acquisition date, and the identified intangible assets and goodwill, are as follows:

($ in 000s)
	Amount Acquired		Weighted-Average Life (in years)
Assets acquired and liabilities assumed, net	$	6,870
Purchased technology	68,000		10
Customer relationships	23,000		5
Noncompete agreements	7,070		5
Trade name	5,800		10
Total identifiable net assets	110,740
Goodwill	289,492
Total identifiable assets and goodwill	$	400,232

Revenues of $14.5 million and pretax losses of $21.3 million were recognized by Wave from the period of June 28, 2019 through October 31, 2019, which are included in our consolidated statement of operations for the six months ended October 31, 2019. Had we acquired Wave as of May 1, 2018, we would have reported, on a pro-forma basis, consolidated revenues of $317.7 million and $308.6 million for the six months ended October 31, 2019 and 2018, respectively, and consolidated pretax losses from continuing operations of $478.4 million and $453.4 million for the six months ended October 31, 2019 and 2018, respectively. Pro-forma adjustments primarily include amortization of intangible assets and certain compensation expenses.

NEW ACCOUNTING PRONOUNCEMENTS – 

Leases. In February 2016, the FASB issued Accounting Standards Update No. 2016-02, “Leases” (ASU 2016-02), which requires the recognition of lease assets and lease liabilities on the balance sheet by lessees for leases previously classified as operating leases. We adopted this guidance and related amendments as of May 1, 2019 using the alternative transition method, which allows companies the option of using the effective date of the new standard as the initial application date (at the beginning of the period in which it adopted, rather than at the beginning of the earliest comparative period).

We have recognized operating lease right-of-use (ROU) assets and operating lease liabilities on our balance sheet as part of adopting the standard and pre-existing liabilities for deferred rent, and various lease incentives were reclassified as a component of the lease assets. We elected the package of practical expedients which allows us to not reassess historical lease classification, initial direct costs or contracts related to leases. For leases with an initial term of twelve months or less we have elected to only recognize retail office leases on our balance sheet. We elected the practical expedient to account for lease and non-lease components (such as common area maintenance, utilities, insurance and taxes) as a single lease component for all classes of underlying assets. We also elected the practical expedient to not reassess whether land easement contracts meet the definition of a lease. We did not elect the practical expedient of hindsight when determining the lease term of existing contracts at the effective date.

The adoption of the new standard did not materially affect our consolidated statement of operations or cash flows. See note 10, Leases, for additional information.

NOTE 2: REVENUE RECOGNITION

The majority of our revenues are from our U.S. Tax Services business. The following table disaggregates our U.S. Tax Services revenues by major service line, with revenues from our international Tax Services businesses and from Wave included as separate lines:

H&R Block, Inc. | Q2 FY2020 Form 10-Q 7

							(in 000s)
	Three months ended October 31,				Six months ended October 31,
	2019		2018		2019		2018
Revenues:
U.S. assisted tax preparation	$	41,226	$	41,652	$	74,218	$	72,756
U.S. royalties	7,820		8,062		14,679		15,633
U.S. DIY tax preparation	4,541		2,994		7,951		5,775
International	44,926		45,497		85,507		84,676
Refund Transfers	791		560		2,300		1,984
Emerald Card®	8,616		9,478		22,471		23,724
Peace of Mind® Extended Service Plan	25,660		24,318		58,497		60,895
Tax Identity Shield®	4,648		5,243		9,170		9,984
Interest and fee income on Emerald AdvanceTM	485		397		1,039		844
Wave	10,902		—		14,527		—
Other	11,186		10,670		20,804		17,783
Total revenues	$	160,801	$	148,871	$	311,163	$	294,054

Wave revenues primarily consist of fees received to process payment transactions and are generally calculated as a percentage of the transaction amounts processed. Revenues are recognized upon authorization of the transaction.

Changes in the balances of deferred revenue and wages for Peace of Mind® Extended Service Plan (POM) are as follows:

										(in 000s)
POM	Deferred Revenue						Deferred Wages
Six months ended October 31,	2019			2018			2019			2018
Balance, beginning of the period	$	212,511		$	218,274		$	27,306		$	32,683
Amounts deferred	4,222			3,459			29			80
Amounts recognized on previous deferrals	(68,088		)	(71,074		)	(9,430		)	(10,752		)
Balance, end of the period	$	148,645		$	150,659		$	17,905		$	22,011

As of October 31, 2019, deferred revenue related to POM was $148.6 million. We expect that $105.6 million will be recognized over the next twelve months, while the remaining balance will be recognized over the following sixty months.

As of October 31, 2019 and 2018, Tax Identity Shield® (TIS) deferred revenue was $21.0 million and $21.8 million, respectively. Deferred revenue related to TIS was $29.7 million and $36.4 million at April 30, 2019 and 2018, respectively. All deferred revenue related to TIS will be recognized within the next six months.

NOTE 3: LOSS PER SHARE AND STOCKHOLDERS' EQUITY

LOSS PER SHARE – Basic and diluted loss per share is computed using the two-class method. The two-class method is an earnings allocation formula that determines net income per share for each class of common stock and participating security according to dividends declared and participation rights in undistributed earnings. Per share amounts are computed by dividing net income or loss from continuing operations attributable to common shareholders by the weighted average shares outstanding during each period. The dilutive effect of potential common shares is included in diluted earnings per share except in those periods with a loss from continuing operations. Diluted earnings per share excludes the impact of shares of common stock issuable upon the lapse of certain restrictions or the exercise of options to purchase 3.7 million shares for the three and six months ended October 31, 2019, and 3.4 million shares for the three and six months ended October 31, 2018, as the effect would be antidilutive due to the net loss from continuing operations during those periods.

8 Q2 FY2020 Form 10-Q | H&R Block, Inc.

The computations of basic and diluted loss per share from continuing operations are as follows:

(in 000s, except per share amounts)
	Three months ended October 31,						Six months ended October 31,
	2019			2018			2019			2018
Net loss from continuing operations attributable to shareholders	$	(183,554	)	$	(170,937	)	$	(329,278	)	$	(319,734	)
Amounts allocated to participating securities	(150		)	(144		)	(299		)	(286		)
Net loss from continuing operations attributable to common shareholders	$	(183,704	)	$	(171,081	)	$	(329,577	)	$	(320,020	)
Basic weighted average common shares	198,079			205,520			200,058			206,596
Potential dilutive shares	—			—			—			—
Dilutive weighted average common shares	198,079			205,520			200,058			206,596
Loss per share from continuing operations attributable to common shareholders:
Basic	$	(0.93	)	$	(0.83	)	$	(1.65	)	$	(1.55	)
Diluted	(0.93		)	(0.83		)	(1.65		)	(1.55		)

The weighted average shares outstanding for the three and six months ended October 31, 2019 decreased to 198.1 million and 200.1 million, respectively, from 205.5 million and 206.6 million, respectively, for the three and six months ended October 31, 2018. The decrease is due to share repurchases completed in the current and prior years.

STOCK-BASED COMPENSATION – During the six months ended October 31, 2019, we also acquired 0.3 million shares of our common stock at an aggregate cost of $9.4 million, which represent shares swapped or surrendered to us in connection with the vesting or exercise of stock-based awards. During the six months ended October 31, 2018, we acquired 0.2 million shares at an aggregate cost of $5.0 million for similar purposes.

During the six months ended October 31, 2019 and 2018, we issued 0.9 million and 0.7 million shares of common stock, respectively, due to the vesting or exercise of stock-based awards.

During the six months ended October 31, 2019, we granted equity awards equivalent to 1.4 million shares under our stock-based compensation plans, consisting primarily of nonvested units. Stock-based compensation expense of our continuing operations totaled $9.4 million and $16.1 million for the three and six months ended October 31, 2019, respectively and $7.5 million and $11.8 million for the three and six months ended October 31, 2018, respectively. As of October 31, 2019, unrecognized compensation cost for stock options totaled $0.4 million, and for nonvested shares and units totaled $47.1 million.

H&R Block, Inc. | Q2 FY2020 Form 10-Q 9

NOTE 4: RECEIVABLES

Receivables, net of their related allowance, consist of the following:

(in 000s)
As of	October 31, 2019				October 31, 2018				April 30, 2019
	Short-term		Long-term		Short-term		Long-term		Short-term		Long-term
Loans to franchisees	$	23,554	$	43,322	$	26,964	$	38,489	$	22,427	$	35,325
Receivables for U.S. assisted and DIY tax preparation and related fees	18,531		3,716		6,033		5,503		34,284		3,716
H&R Block Instant RefundTM receivables	530		695		—		2,008		37,319		1,701
H&R Block Emerald AdvanceTM lines of credit	8,073		9,201		7,418		10,988		8,546		12,418
Software receivables from retailers	970		—		552		—		9,354		—
Royalties and other receivables from franchisees	8,094		147		9,103		710		11,888		97
Wave payment processing receivables	3,041		—		—		—		—		—
Other	11,917		2,165		11,216		2,831		15,147		2,382
Total	$	74,710	$	59,246	$	61,286	$	60,529	$	138,965	$	55,639

Balances presented above as short-term are included in receivables, while the long-term portions are included in other noncurrent assets in the consolidated balance sheets.

LOANS TO FRANCHISEES – Franchisee loan balances consist of term loans made primarily to finance the purchase of franchises and short–term loans and revolving lines of credit which are used to fund off–season working capital needs. As of October 31, 2019 and 2018, loans with a principal balance of $0.2 million and $1.1 million, respectively, were more than 90 days past due. We had no loans to franchisees on non-accrual status.

H&R BLOCK INSTANT REFUND^TM PROGRAM – H&R Block Instant Refund^TM (formerly Instant Cash Back®) amounts are generally received from the Canada Revenue Agency (CRA) within 60 days of filing the client's return, with the remaining balance collectible from the client.

We review the credit quality of our Instant Refund receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. Current balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, by year of origination, as of October 31, 2019 are as follows:

				(in 000s)
Year of Origination	Current Balance			Non-Accrual
2019	$	3,051		$	2,663
2018 and prior	441			441
	3,492			$	3,104
Allowance	(2,267		)
Net balance	$	1,225

10 Q2 FY2020 Form 10-Q | H&R Block, Inc.

H&R BLOCK EMERALD ADVANCE^TM LINES OF CREDIT – We review the credit quality of our purchased participation interests in Emerald Advance^TM (EA) receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. Balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, as of October 31, 2019, by year of origination, are as follows:

(in 000s)
Year of origination:	Balance			Non-Accrual
2019	$	23,812		$	23,812
2018 and prior	6,718			6,718
Revolving loans	14,279			12,437
	44,809			$	42,967
Allowance	(27,535		)
Net balance	$	17,274

ALLOWANCE FOR DOUBTFUL ACCOUNTS – Activity in the allowance for doubtful accounts for our EA and all other short-term and long-term receivables for the six months ended October 31, 2019 and 2018 is as follows:

(in 000s)
	EAs		All Other			Total
Balances as of April 30, 2019	$	27,535	$	53,938		$	81,473
Provision	—		1,890			1,890
Charge-offs, recoveries and other	—		(1,217		)	(1,217		)
Balances as of October 31, 2019	$	27,535	$	54,611		$	82,146
Balances as of April 30, 2018	$	26,622	$	55,191		$	81,813
Provision	—		2,350			2,350
Charge-offs, recoveries and other	—		(4,196		)	(4,196		)
Balances as of October 31, 2018	$	26,622	$	53,345		$	79,967

NOTE 5: GOODWILL AND INTANGIBLE ASSETS

Changes in the carrying amount of goodwill for the six months ended October 31, 2019 and 2018 are as follows:

(in 000s)
	Goodwill			Accumulated Impairment Losses			Net
Balances as of April 30, 2019	$	552,234		$	(32,297	)	$	519,937
Acquisition of Wave	289,492			—			289,492
Other Acquisitions	8,491			—			8,491
Disposals and foreign currency changes, net	(2,589		)	—			(2,589		)
Impairments	—			—			—
Balances as of October 31, 2019	$	847,628		$	(32,297	)	$	815,331
Balances as of April 30, 2018	$	540,168		$	(32,297	)	$	507,871
Acquisitions	624			—			624
Disposals and foreign currency changes, net	(1,304		)	—			(1,304		)
Impairments	—			—			—
Balances as of October 31, 2018	$	539,488		$	(32,297	)	$	507,191

We test goodwill for impairment annually in our fourth quarter, or more frequently if events occur or circumstances change which would, more likely than not, reduce the fair value of a reporting unit below its carrying value.

H&R Block, Inc. | Q2 FY2020 Form 10-Q 11

Components of intangible assets are as follows:

(in 000s)
	Gross Carrying Amount		Accumulated Amortization			Net
As of October 31, 2019:
Reacquired franchise rights	$	355,116	$	(147,313	)	$	207,803
Customer relationships	299,245		(211,681		)	87,564
Internally-developed software	149,644		(113,863		)	35,781
Noncompete agreements	40,636		(32,620		)	8,016
Franchise agreements	19,201		(13,974		)	5,227
Purchased technology	122,700		(49,503		)	73,197
Trade name	5,800		(192		)	5,608
Acquired assets pending final allocation (1)	2,181		—			2,181
	$	994,523	$	(569,146	)	$	425,377
As of October 31, 2018:
Reacquired franchise rights	$	339,719	$	(124,733	)	$	214,986
Customer relationships	256,739		(179,011		)	77,728
Internally-developed software	142,147		(117,060		)	25,087
Noncompete agreements	32,879		(30,596		)	2,283
Franchise agreements	19,201		(12,694		)	6,507
Purchased technology	54,700		(40,646		)	14,054
Acquired assets pending final allocation (1)	23,879		—			23,879
	$	869,264	$	(504,740	)	$	364,524
As of April 30, 2019:
Reacquired franchise rights	$	350,410	$	(136,345	)	$	214,065
Customer relationships	274,838		(195,174		)	79,664
Internally-developed software	139,239		(109,885		)	29,354
Noncompete agreements	33,376		(31,446		)	1,930
Franchise agreements	19,201		(13,334		)	5,867
Purchased technology	54,700		(43,518		)	11,182
Acquired assets pending final allocation (1)	431		—			431
	$	872,195	$	(529,702	)	$	342,493

⁽¹⁾    Represents franchisee and competitor business acquisitions for which final purchase price allocations have not yet been determined.

We made payments to acquire franchisee and competitor businesses totaling $20.7 million and $24.5 million during the six months ended October 31, 2019 and 2018, respectively. These payments do not include the payments made to acquire Wave as discussed in note 1.

Amortization of intangible assets for the three and six months ended October 31, 2019 was $21.6 million and $39.8 million, respectively. Amortization of intangible assets for the three and six months ended October 31, 2018 was $17.6 million and $35.7 million, respectively. Estimated amortization of intangible assets for fiscal years 2020, 2021, 2022, 2023 and 2024 is $80.2 million, $67.4 million, $51.6 million, $35.5 million and $27.8 million, respectively.

12 Q2 FY2020 Form 10-Q | H&R Block, Inc.

NOTE 6: LONG-TERM DEBT

The components of long-term debt are as follows:

							(in 000s)
As of	October 31, 2019			October 31, 2018			April 30, 2019
Senior Notes, 4.125%, due October 2020	$	650,000		$	650,000		$	650,000
Senior Notes, 5.500%, due November 2022	500,000			500,000			500,000
Senior Notes, 5.250%, due October 2025	350,000			350,000			350,000
Committed line of credit borrowings	135,000			—			—
Debt issuance costs and discounts	(6,050		)	(8,672		)	(7,371		)
	1,628,950			1,491,328			1,492,629
Less: Current portion	(648,651		)	—			—
	$	980,299		$	1,491,328		$	1,492,629

UNSECURED COMMITTED LINE OF CREDIT – Our unsecured committed line of credit (CLOC) provides for an unsecured senior revolving credit facility in the aggregate principal amount of $2.0 billion, which includes a $200.0 million sublimit for swingline loans and a $50.0 million sublimit for standby letters of credit. We may request increases in the aggregate principal amount of the revolving credit facility of up to $500.0 million, subject to obtaining commitments from lenders and meeting certain other conditions. The CLOC will mature on September 21, 2023, unless extended pursuant to the terms of the CLOC, at which time all outstanding amounts thereunder will be due and payable. Our CLOC includes an annual facility fee, which will vary depending on our then current credit ratings.

The CLOC is subject to various conditions, triggers, events or occurrences that could result in earlier termination and contains customary representations, warranties, covenants and events of default, including, without limitation: (1) a covenant requiring the Company to maintain a debt-to-EBITDA ratio calculated on a consolidated basis of no greater than (a) 3.50 to 1.00 as of the last day of each fiscal quarter ending on April 30, July 31, and October 31 of each year and (b) 4.50 to 1.00 as of the last day of each fiscal quarter ending on January 31 of each year; (2) a covenant requiring us to maintain an interest coverage ratio (EBITDA-to-interest expense) calculated on a consolidated basis of not less than 2.50 to 1.00 as of the last date of any fiscal quarter; and (3) covenants restricting our ability to incur certain additional debt, incur liens, merge or consolidate with other companies, sell or dispose of assets (including equity interests), liquidate or dissolve, engage in certain transactions with affiliates or enter into certain restrictive agreements. The CLOC includes provisions for an equity cure which could potentially allow us to independently cure certain defaults. Proceeds under the CLOC may be used for working capital needs or for other general corporate purposes. We were in compliance with these requirements as of October 31, 2019.

We had an outstanding balance of $135 million under the CLOC as of October 31, 2019, and amounts available to borrow were limited by the debt-to-EBITDA covenant to approximately $962 million as of October 31, 2019.

Our Senior Notes due in October 2020 are classified as a current liability as of October 31, 2019 because such amounts are due within one year. We are considering various financing options in regard to the maturing Senior Notes and anticipate these options will provide adequate liquidity to fund the cash requirements at or prior to maturity. The estimated fair value of our long-term debt, including the current portion of long-term debt, as of October 31, 2019 and 2018 and April 30, 2019 totaled $1.7 billion, $1.5 billion and $1.6 billion, respectively.

NOTE 7: INCOME TAXES

We file a consolidated federal income tax return in the U.S. with the IRS and file tax returns in various state, local, and foreign jurisdictions. Tax returns are typically examined and either settled upon completion of the examination or through the appeals process. Our U.S. federal income tax returns for 2017 and 2018 remain open for examination. Our U.S. federal income tax returns for 2016 and all prior periods are closed. With respect to state and local jurisdictions and countries outside of the U.S., we are typically subject to examination for three to six years after the income tax returns have been filed. Although the outcome of tax audits is always uncertain, we believe that adequate amounts of tax, interest, and penalties have been provided for in the accompanying consolidated financial statements for any adjustments that might be incurred due to federal, state, local or foreign audits.

H&R Block, Inc. | Q2 FY2020 Form 10-Q 13

We had gross unrecognized tax benefits of $156.7 million, $189.6 million and $185.1 million as of October 31, 2019 and 2018 and April 30, 2019, respectively. The gross unrecognized tax benefits decreased $28.4 million and increased $3.5 million during the six months ended October 31, 2019 and 2018, respectively. The decrease in unrecognized tax benefits during the six months ending October 31, 2019 is related to federal and state statute of limitation periods ending in the current quarter as well as to favorable audit settlements. We believe it is reasonably possible that the balance of unrecognized tax benefits could decrease by approximately $14.1 million within the next twelve months. The anticipated decrease is due to the expiration of statutes of limitations and anticipated closure of various state matters currently under exam. For such matters where a change in the balance of unrecognized tax benefits is not yet deemed reasonably possible, no estimate has been included.

Consistent with prior years, our pretax loss for the six months ended October 31, 2019 is expected to be offset by income in the fourth quarter due to the established pattern of seasonality in our primary business operations. As such, management has determined that it is more-likely-than-not that realization of tax benefits recorded in our financial statements will occur within our fiscal year. The amount of tax benefit recorded for the six months ended October 31, 2019 reflects management’s estimate of the annual effective tax rate applied to the year-to-date loss from continuing operations adjusted for the tax impact of discrete items for the periods presented.

A discrete income tax benefit of $25.2 million was recorded in the six months ended October 31, 2019 compared to a discrete tax benefit of $7.4 million in the same period of the prior year. The discrete tax benefit recorded in the current period primarily resulted from the settlement of various matters, including expiration of statute of limitations and resolution with tax authorities, and valuation allowance changes related to utilization of foreign losses. The discrete tax benefit recorded in the prior year resulted primarily from favorable audit settlements.

Our effective tax rate for continuing operations, including the effects of discrete tax items, was 29.7% and 25.8% for the six months ended October 31, 2019 and 2018, respectively. Discrete items increased the effective tax rate for the six months ended October 31, 2019 and 2018 by 5.4% and 1.7%, respectively. Due to the loss in both periods, a discrete tax benefit in either period increases the tax rate while an item of discrete tax expense decreases the tax rate. The impact of discrete tax items combined with the seasonal nature of our business can cause the effective tax rate through our second quarter to be significantly different than the rate for our full fiscal year.

NOTE 8: OTHER INCOME AND OTHER EXPENSES

The following table shows the components of other income (expense), net:

(in 000s)
	Three months ended October 31,					Six months ended October 31,
	2019		2018			2019		2018
Interest income	$	2,225	$	4,505		$	10,251	$	9,002
Foreign currency gains (losses), net	105		(124		)	114		(127		)
Other, net	409		83			1,497		131
	$	2,739	$	4,464		$	11,862	$	9,006

NOTE 9: COMMITMENTS AND CONTINGENCIES

Assisted tax returns, as well as services provided under Tax Pro Go^SM and Tax Pro Review^SM, are covered by our 100% accuracy guarantee, whereby we will reimburse a client for penalties and interest attributable to an H&R Block error on a return. DIY tax returns are covered by our 100% accuracy guarantee, whereby we will reimburse a client up to a maximum of $10,000 if our software makes an arithmetic error that results in payment of penalties and/or interest to the IRS that a client would otherwise not have been required to pay. Our liability related to estimated losses under the 100% accuracy guarantee was $7.6 million, $7.1 million and $9.9 million as of October 31, 2019 and 2018 and April 30, 2019, respectively. The short-term and long-term portions of this liability are included in deferred revenue and other liabilities in the consolidated balance sheets.

Our liability related to acquisitions for estimated contingent consideration was $4.1 million, $11.5 million and $11.1 million as of October 31, 2019 and 2018 and April 30, 2019, respectively, with amounts recorded in deferred revenue and other liabilities. Estimates of contingent payments are typically based on expected financial performance of the acquired business and economic conditions at the time of acquisition. Should actual results differ from our

14 Q2 FY2020 Form 10-Q | H&R Block, Inc.

assumptions, future payments made will differ from the above estimate and any differences will be recorded in results from continuing operations.

We have contractual commitments to fund certain franchises with approved short–term loans and revolving lines of credit. Our total obligation under these lines of credit was $34.2 million at October 31, 2019, and net of amounts drawn and outstanding, our remaining commitment to fund totaled $22.1 million.

LOSS CONTINGENCIES PERTAINING TO DISCONTINUED MORTGAGE OPERATIONS – SCC ceased originating mortgage loans in December 2007 and, in April 2008, sold its servicing assets and discontinued its remaining operations. Mortgage loans originated by SCC were sold either as whole loans to single third-party buyers, who generally securitized such loans, or in the form of residential mortgage-backed securities (RMBSs). In connection with the sale of loans and/or RMBSs, SCC made certain representations and warranties. Claims under these representations and warranties together with any settlement arrangements related to these losses are collectively referred to as "representation and warranty claims."

SCC accrues a liability for losses related to representation and warranty claims when those losses are believed to be both probable and reasonably estimable. SCC’s loss estimate is based on the best information currently available, management judgment, developments in relevant case law, and the terms of bulk settlements. In periods when a liability is accrued for such loss contingencies, the liability is included in deferred revenue and other current liabilities on the consolidated balance sheets. SCC had no liability accrued for these losses as of October 31, 2019 and 2018 or April 30, 2019.

See note 11, which addresses contingent losses that may be incurred with respect to various indemnification or contribution claims by underwriters, depositors, and securitization trustees in securitization transactions in which SCC participated.

NOTE 10: LEASES

As discussed in note 1, we adopted ASU 2016-02 on May 1, 2019. The majority of our lease portfolio consists of retail office space in the U.S., Canada, and Australia. The contract terms for these retail offices generally are from May 1 to April 30. We record operating lease right of use (ROU) assets and operating lease liabilities based on the discounted future minimum lease payments over the term of the lease. We generally do not include renewal options in the term of the lease. As the rates implicit in our leases are not readily determinable, we used our incremental borrowing rate based on the lease term and geographic location in calculating the discounted future minimum lease payments.

We recognize lease expenses for our operating leases on a straight-line basis. For lease payments that are subject to adjustments based on indexes or rates, the most current index or rate adjustments were included in the measurement of our ROU assets and lease liabilities at adoption. Variable lease costs, including non-lease components (such as common area maintenance, utilities, insurance, and taxes) and certain index-based changes in lease payments, are expensed as incurred.

For the three and six months ended October 31, 2019, our lease costs consist of the following:

				(in 000s)
	Three months ended October 31, 2019			Six months ended October 31, 2019
Operating lease costs	$	60,759		$	120,930
Variable lease costs	17,689			32,450
Subrental income	(336		)	(685		)
Total lease costs	$	78,112		$	152,695

H&R Block, Inc. | Q2 FY2020 Form 10-Q 15

Other information related to operating leases for the six months ended October 31, 2019 is as follows:

	($ in 000s)
Cash paid for operating lease costs	$	99,146
Operating lease right of use assets obtained in exchange for operating lease liabilities (1)	$	204,962
Weighted-average remaining operating lease term (years)	3
Weighted-average operating lease discount rate	3.5		%

⁽¹⁾    This balance excludes the initial impacts of the adoption of ASU 2016-02.

Aggregate operating lease maturities as of October 31, 2019 are as follows:

	(in 000s)
Remainder of 2020	$	121,490
2021	176,640
2022	116,537
2023	60,550
2024	27,756
2025 and thereafter	14,996
Total future undiscounted operating lease payments	517,969
Less imputed interest	(28,381		)
Total operating lease liabilities	$	489,588

As disclosed in our Annual Report on Form 10-K for the fiscal year ended April 30, 2019, our future undiscounted operating lease commitments under the previous accounting standard was $573.3 million.

NOTE 11: LITIGATION AND OTHER RELATED CONTINGENCIES

We are a defendant in numerous litigation matters, arising both in the ordinary course of business and otherwise, including as described below. The matters described below are not all of the lawsuits to which we are subject. In some of the matters, very large or indeterminate amounts, including punitive damages, are sought. U.S. jurisdictions permit considerable variation in the assertion of monetary damages or other relief. Jurisdictions may permit claimants not to specify the monetary damages sought or may permit claimants to state only that the amount sought is sufficient to invoke the jurisdiction of the court. In addition, jurisdictions may permit plaintiffs to allege monetary damages in amounts well exceeding reasonably possible verdicts in the jurisdiction for similar matters. We believe that the monetary relief which may be specified in a lawsuit or a claim bears little relevance to its merits or disposition value due to this variability in pleadings and our experience in litigating or resolving through settlement of numerous claims over an extended period of time.

The outcome of a litigation matter and the amount or range of potential loss at particular points in time may be difficult to ascertain. Among other things, uncertainties can include how fact finders will evaluate documentary evidence and the credibility and effectiveness of witness testimony, and how trial and appellate courts will apply the law. Disposition valuations are also subject to the uncertainty of how opposing parties and their counsel will themselves view the relevant evidence and applicable law.

In addition to litigation matters, we are also subject to claims and other loss contingencies arising out of our business activities, including as described below.

We accrue liabilities for litigation, claims, including indemnification and contribution claims, and other related loss contingencies and any related settlements (each referred to, individually, as a "matter" and, collectively, as "matters") when it is probable that a loss has been incurred and the amount of the loss can be reasonably estimated. If a range of loss is estimated, and some amount within that range appears to be a better estimate than any other amount within that range, then that amount is accrued. If no amount within the range can be identified as a better estimate than any other amount, we accrue the minimum amount in the range.

For such matters where a loss is believed to be reasonably possible, but not probable, or the loss cannot be reasonably estimated, no accrual has been made. It is possible that such matters could require us to pay damages or

16 Q2 FY2020 Form 10-Q | H&R Block, Inc.

make other expenditures or accrue liabilities in amounts that could not be reasonably estimated as of October 31, 2019. While the potential future liabilities could be material in the particular quarterly or annual periods in which they are recorded, based on information currently known, we do not believe any such liabilities are likely to have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows. As of October 31, 2019 and 2018 and April 30, 2019, our total accrued liabilities were $1.6 million, $3.0 million and $1.9 million, respectively.

Our estimate of the aggregate range of reasonably possible losses includes (1) matters where a liability has been accrued and there is a reasonably possible loss in excess of the amount accrued for that liability, and (2) matters where a liability has not been accrued but we believe a loss is reasonably possible. This aggregate range only represents those losses as to which we are currently able to estimate a reasonably possible loss or range of loss. It does not represent our maximum loss exposure.

Matters for which we are not currently able to estimate the reasonably possible loss or range of loss are not included in this range. We are often unable to estimate the possible loss or range of loss until developments in such matters have provided sufficient information to support an assessment of the reasonably possible loss or range of loss, such as precise information about the amount of damages or other remedies being asserted, the defenses to the claims being asserted, discovery from other parties and investigation of factual allegations, rulings by courts on motions or appeals, analysis by experts, or the status or terms of any settlement negotiations.

The estimated range of reasonably possible loss is based upon currently available information and is subject to significant judgment and a variety of assumptions, as well as known and unknown uncertainties. The matters underlying the estimated range will change from time to time, and actual results may vary significantly from the current estimate. As of October 31, 2019, we believe the estimate of the aggregate range of reasonably possible losses in excess of amounts accrued, where the range of loss can be estimated, is not material.

On a quarterly and annual basis, we review relevant information with respect to litigation and other loss contingencies and update our accruals, disclosures, and estimates of reasonably possible loss or range of loss based on such reviews. Costs incurred with defending matters are expensed as incurred. Any receivable for insurance recoveries is recorded separately from the corresponding liability, and only if recovery is determined to be probable and reasonably estimable.

We believe we have meritorious defenses to the claims asserted in the various matters described in this note, and we intend to defend them vigorously, but there can be no assurances as to their outcomes. In the event of unfavorable outcomes, it could require modifications to our operations; in addition, the amounts that may be required to be paid to discharge or settle the matters could be substantial and could have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.

LITIGATION, CLAIMS OR OTHER LOSS CONTINGENCIES PERTAINING TO CONTINUING OPERATIONS –

Free File Litigation. On May 6, 2019, the Los Angeles City Attorney filed a lawsuit on behalf of the People of the State of California in the Superior Court of California, County of Los Angeles (Case No. 19STCV15742) styled The People of the State of California v. H&R Block, Inc., et al. The complaint alleges that H&R Block, Inc. and HRB Digital LLC engaged in unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Unfair Competition Law, California Business and Professions Code §§17200 et seq. The complaint seeks injunctive relief, restitution of monies paid to H&R Block by persons in the State of California who were eligible to file under the IRS Free File Program for the time period starting 4 years prior to the date of the filing of the complaint, pre-judgment interest, civil penalties and costs. The case was removed to the United States District Court for the Central District of California on June 6, 2019 (Case No. 2:19-cv-04933-ODW-AS). A motion to remand is pending. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

On May 17, 2019, a putative class action complaint was filed against H&R Block, Inc., HRB Tax Group, Inc. and HRB Digital LLC in the Superior Court of the State of California, County of San Francisco (Case No. CGC-19576093) styled Olosoni and Snarr v. H&R Block, Inc., et al. The case was removed to the United States District Court for the Northern District of California on June 21, 2019 (Case No. 3:19-cv-03610-SK). The plaintiffs filed a first amended complaint on August 9, 2019, dropping H&R Block, Inc. from the case. In their amended complaint, the plaintiffs seek to represent classes of all persons, between May 17, 2015 and the present, who (1) paid to file one or more federal tax returns through H&R Block’s internet-based filing system, (2) were eligible to file those tax returns for free through the H&R

H&R Block, Inc. | Q2 FY2020 Form 10-Q 17

Block Free File offer of the IRS Free File Program, and (3) resided in and were citizens of California at the time of the payments. The plaintiffs generally allege unlawful, unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Consumers Legal Remedies Act, California Civil Code §§1750, et seq., California False Advertising Law, California Business and Professions Code §§17500, et seq., and California Unfair Competition Law, California Business and Professions Code §§17200 et seq. The plaintiffs seek declaratory and injunctive relief, restitution, compensatory damages, punitive damages, interest, attorneys’ fees and costs. We filed a motion to stay the proceedings based on the primary jurisdiction doctrine and a motion to compel arbitration, both of which were denied. We filed an appeal of the denial of the motion to compel arbitration, which is pending. We also filed a motion to transfer venue to the United States District Court for the Western District of Missouri, which remains pending. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

On September 26, 2019, a putative class action complaint was filed against H&R Block, Inc., HRB Tax Group, Inc., HRB Digital LLC and Free File, Inc. in the United States District Court for the Western District of Missouri (Case No. 4:19-cv-00788-GAF) styled Swanson v. H&R Block, Inc., et al. The plaintiff seeks to represent both a nationwide class and a California subclass of all persons eligible for the IRS Free File Program who paid to use an H&R Block product to file an online tax return for the 2002 through 2018 tax filing years. The plaintiff generally alleges unlawful, unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Consumers Legal Remedies Act, California Civil Code §§1750, et seq., California False Advertising Law, California Business and Professions Code §§17500, et seq., California Unfair Competition Law, California Business and Professions Code §§17200, et seq., in addition to breach of contract and fraud. The plaintiff seeks injunctive relief, disgorgement, compensatory damages, statutory damages, punitive damages, interest, attorneys’ fees and costs. We filed a motion to stay the proceedings based on the primary jurisdiction doctrine and a motion to compel arbitration, both of which remain pending. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

We have also received and are responding to certain governmental inquiries relating to the IRS Free File Program.

LITIGATION, CLAIMS, INCLUDING INDEMNIFICATION AND CONTRIBUTION CLAIMS, OR OTHER LOSS CONTINGENCIES PERTAINING TO DISCONTINUED MORTGAGE OPERATIONS – Although SCC ceased its mortgage loan origination activities in December 2007 and sold its loan servicing business in April 2008, SCC or the Company has been, remains, and may in the future be, subject to litigation, claims, including indemnification and contribution claims, and other loss contingencies pertaining to SCC's mortgage business activities that occurred prior to such termination and sale. These lawsuits, claims, and other loss contingencies include actions by regulators, third parties seeking indemnification or contribution, including depositors, underwriters, and securitization trustees, individual plaintiffs, and cases in which plaintiffs seek to represent a class of others alleged to be similarly situated. Among other things, these lawsuits, claims, and contingencies allege or may allege discriminatory or unfair and deceptive loan origination and servicing (including debt collection, foreclosure, and eviction) practices, other common law torts, rights to indemnification or contribution, breach of contract, violations of securities laws, and violations of a variety of federal statutes, including the Truth in Lending Act (TILA), Equal Credit Opportunity Act, Fair Housing Act, Real Estate Settlement Procedures Act (RESPA), Home Ownership & Equity Protection Act (HOEPA), as well as similar state statutes. It is difficult to predict either the likelihood of new matters being initiated or the outcome of existing matters. In many of these matters it is not possible to estimate a reasonably possible loss or range of loss due to, among other things, the inherent uncertainties involved in these matters, some of which are beyond the Company's control, and the indeterminate damages sought in some of these matters.

Mortgage loans originated by SCC were sold either as whole loans to single third-party buyers, who generally securitized such loans, or in the form of RMBSs. In connection with the sale of loans and/or RMBSs, SCC made certain representations and warranties. The statute of limitations for a contractual claim to enforce a representation and warranty obligation is generally six years or such shorter limitations period that may apply under the law of a state where the economic injury occurred. On June 11, 2015, the New York Court of Appeals, New York’s highest court, held in ACE Securities Corp. v. DB Structured Products, Inc., that the six-year statute of limitations under New York law starts to run at the time the representations and warranties are made, not the date when the repurchase demand was denied. This decision applies to claims and lawsuits brought against SCC where New York law governs. New York law governs many, though not all, of the RMBS transactions into which SCC entered. However, this decision would not

18 Q2 FY2020 Form 10-Q | H&R Block, Inc.

affect representation and warranty claims and lawsuits SCC has received or may receive, for example, where the statute of limitations has been tolled by agreement or a suit was timely filed.

In response to the statute of limitations rulings in the ACE case and similar rulings in other state and federal courts, parties seeking to pursue representation and warranty claims or lawsuits have sought, and may in the future seek, to distinguish certain aspects of the ACE decision, pursue alternate legal theories of recovery, or assert claims against other contractual parties such as securitization trustees. For example, a 2016 ruling by a New York intermediate appellate court, followed by the federal district court in the second Homeward case described below, allowed a counterparty to pursue litigation on additional loans in the same trust even though only some of the loans complied with the condition precedent of timely pre-suit notice and opportunity to cure or repurchase. Additionally, plaintiffs in litigation to which SCC is not party have alleged breaches of an independent contractual duty to provide notice of material breaches of representations and warranties and pursued separate claims to which, they argue, the statute of limitations ruling in the ACE case does not apply. The impact on SCC from alternative legal theories seeking to avoid or distinguish the ACE decision, or judicial limitations on the ACE decision, is unclear. SCC has not accrued liabilities for claims not subject to a tolling arrangement or not relating back to timely filed litigation.

On May 31, 2012, a lawsuit was filed by Homeward Residential, Inc. (Homeward) in the Supreme Court of the State of New York, County of New York, against SCC styled Homeward Residential, Inc. v. Sand Canyon Corporation (Index No. 651885/2012). SCC removed the case to the United States District Court for the Southern District of New York on June 28, 2012 (Case No. 12-cv-5067). The plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2006-2 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract, anticipatory breach, indemnity, and declaratory judgment in connection with alleged losses incurred as a result of the breach of representations and warranties relating to SCC and to loans sold to the trust. The trust was originally collateralized with approximately 7,500 loans. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses, as well as a repurchase of all loans due to alleged misrepresentations by SCC as to itself and as to the loans' compliance with its underwriting standards and the value of underlying real estate. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase, anticipatory breach, indemnity, and declaratory judgment. The case is proceeding on the remaining claims. Representatives of a holder of certificates in the trust filed a motion to intervene to add H&R Block, Inc. to the lawsuit and assert claims against H&R Block, Inc. based on alter ego, corporate veil-piercing, and agency law. On February 12, 2018, the court denied the motion to intervene. Discovery in the case closed on September 30, 2019 and motions for summary judgment were filed on December 6, 2019. A mediation session between the parties is scheduled for January 28, 2020. A trial date has not yet been set. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

On September 28, 2012, a second lawsuit was filed by Homeward in the United States District Court for the Southern District of New York against SCC styled Homeward Residential, Inc. v. Sand Canyon Corporation (Case No. 12-cv-7319). The plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2006-3 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract and indemnity in connection with losses allegedly incurred as a result of the breach of representations and warranties relating to 96 loans sold to the trust. The trust was originally collateralized with approximately 7,500 loans. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase and for indemnification of its costs associated with the litigation. On September 30, 2016, the court granted a motion allowing the plaintiff to file a second amended complaint to include breach of contract claims with respect to 649 additional loans in the trust and to allow such claims with respect to other loans in the trust proven to be in material breach of SCC’s representations and warranties. SCC filed a motion for reconsideration, followed by a motion for leave to appeal the ruling, both of which were denied. On October 6, 2016, the plaintiff filed its second amended complaint. In response to a motion filed by SCC, the court dismissed the plaintiff's claim for breach of one of the representations. The case is proceeding on the remaining claims. Representatives of a holder of certificates in the trust filed a motion to intervene to add H&R Block, Inc. to the lawsuit and assert claims against H&R Block, Inc. based on alter ego, corporate veil-piercing, and agency law. On February 12, 2018, the court denied the motion to intervene. The settlement payments that were made in fiscal year 2018 for representation and warranty claims are related to some of the loans in this case. Discovery in the case closed on September 30, 2019 and

H&R Block, Inc. | Q2 FY2020 Form 10-Q 19

motions for summary judgment were filed on December 6, 2019. A mediation session between the parties is scheduled for January 28, 2020. A trial date has not yet been set. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.

Underwriters and depositors are, or have been, involved in multiple lawsuits related to securitization transactions in which SCC participated. These lawsuits allege or alleged a variety of claims, including violations of federal and state securities laws and common law fraud, based on alleged materially inaccurate or misleading disclosures. SCC has received notices of claims for indemnification relating to lawsuits to which underwriters or depositors are party. Based on information currently available to SCC, it believes that the 21 lawsuits in which notice of a claim has been made involve 39 securitization transactions with original investments of approximately $14 billion (of which the outstanding principal amount is approximately $2.9 billion). Additional lawsuits against the underwriters or depositors may be filed in the future, and SCC may receive additional notices of claims for indemnification or contribution from underwriters or depositors with respect to existing or new lawsuits or settlements of such lawsuits. Certain of the notices received included, and future notices may include, a reservation of rights to assert claims for contribution, which are referred to herein as "contribution claims." Contribution claims may become operative if indemnification is unavailable or insufficient to cover all of the losses and expenses involved. We have not concluded that a loss related to any of these indemnification or contribution claims is probable, nor have we accrued a liability related to any of these claims.

Securitization trustees also are, or have been, involved in lawsuits related to securitization transactions in which SCC participated. Plaintiffs in these lawsuits allege, among other things, that originators, depositors, servicers, or other parties breached their representations and warranties or otherwise failed to fulfill their obligations, including that securitization trustees breached their contractual obligations, breached their fiduciary duties, or violated statutory requirements by failing to properly protect the certificate holders’ interests. SCC has received notices from securitization trustees of potential indemnification obligations, and may receive additional notices with respect to existing or new lawsuits or settlements of such lawsuits, in its capacity as originator, depositor, or servicer. We have not concluded that a loss related to any of these indemnification claims is probable, nor have we accrued a liability related to any of these claims.

If the amount that SCC is ultimately required to pay with respect to claims and litigation related to its past sales and securitizations of mortgage loans, together with payment of SCC's related administration and legal expense, exceeds SCC's net assets, the creditors of SCC, other potential claimants, or a bankruptcy trustee if SCC were to file or be forced into bankruptcy, may attempt to assert claims against us for payment of SCC's obligations. Claimants may also attempt to assert claims against or seek payment directly from the Company even if SCC's assets exceed its liabilities. SCC's principal assets, as of October 31, 2019, total approximately $280 million and consist of an intercompany note receivable. We believe our legal position is strong on any potential corporate veil-piercing arguments; however, if this position is challenged and not upheld, it could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.

OTHER – We are from time to time a party to litigation, claims and other loss contingencies not discussed herein arising out of our business operations. These matters may include actions by state attorneys general, other state regulators, federal regulators, individual plaintiffs, and cases in which plaintiffs seek to represent others who may be similarly situated.

While we cannot provide assurance that we will ultimately prevail in each instance, we believe the amount, if any, we are required to pay to discharge or settle these other matters will not have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.

We believe we have meritorious defenses to the claims asserted in the various matters described in this note, and we intend to defend them vigorously. The amounts claimed in the matters are substantial, however, and there can be no assurances as to their outcomes. In the event of unfavorable outcomes, it could require modifications to our operations; in addition, the amounts that may be required to be paid to discharge or settle the matters could be substantial and could have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.

20 Q2 FY2020 Form 10-Q | H&R Block, Inc.

NOTE 12: CONDENSED CONSOLIDATING FINANCIAL STATEMENTS

Block Financial LLC (Block Financial) is a 100% owned subsidiary of the Company. Block Financial is the Issuer and the Company is the full and unconditional Guarantor of the Senior Notes, our CLOC and other indebtedness issued from time to time. These condensed consolidating financial statements have been prepared using the equity method of accounting. Earnings of subsidiaries are, therefore, reflected in the Company's investment in subsidiaries account. The elimination entries eliminate investments in subsidiaries, related stockholders' equity and other intercompany balances and transactions.

CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS													(in 000s)
Three months ended October 31, 2019	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	11,750		$	152,781		$	(3,730	)	$	160,801
Cost of revenues	—			4,866			248,513			(173		)	253,206
Selling, general and administrative	1,538			5,290			147,063			(3,557		)	150,334
Total operating expenses	1,538			10,156			395,576			(3,730		)	403,540
Other income (expense), net	(188,397		)	9,995			1,209			179,932			2,739
Interest expense on external borrowings	—			(21,300		)	(6		)	—			(21,306		)
Loss from continuing operations before income tax benefit	(189,935		)	(9,711		)	(241,592		)	179,932			(261,306		)
Income tax benefit	(1,936		)	(2,832		)	(72,984		)	—			(77,752		)
Net loss from continuing operations	(187,999		)	(6,879		)	(168,608		)	179,932			(183,554		)
Net loss from discontinued operations	—			(4,445		)	—			—			(4,445		)
Net loss	(187,999		)	(11,324		)	(168,608		)	179,932			(187,999		)
Other comprehensive income	919			—			919			(919		)	919
Comprehensive loss	$	(187,080	)	$	(11,324	)	$	(167,689	)	$	179,013		$	(187,080	)

													(in 000s)
Three months ended October 31, 2018	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	11,458		$	142,154		$	(4,741	)	$	148,871
Cost of revenues	—			7,014			245,969			(2,168		)	250,815
Selling, general and administrative	1,476			2,847			111,569			(2,573		)	113,319
Total operating expenses	1,476			9,861			357,538			(4,741		)	364,134
Other income (expense), net	(176,485		)	9,018			(898		)	172,829			4,464
Interest expense on external borrowings	—			(21,126		)	(65		)	—			(21,191		)
Loss from continuing operations before income tax benefit	(177,961		)	(10,511		)	(216,347		)	172,829			(231,990		)
Income tax benefit	(1,685		)	(2,316		)	(57,052		)	—			(61,053		)
Net loss from continuing operations	(176,276		)	(8,195		)	(159,295		)	172,829			(170,937		)
Net loss from discontinued operations	—			(5,339		)	—			—			(5,339		)
Net loss	(176,276		)	(13,534		)	(159,295		)	172,829			(176,276		)
Other comprehensive loss	(2,846		)	—			(2,846		)	2,846			(2,846		)
Comprehensive loss	$	(179,122	)	$	(13,534	)	$	(162,141	)	$	175,675		$	(179,122	)

H&R Block, Inc. | Q2 FY2020 Form 10-Q 21

CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS													(in 000s)
Six months ended October 31, 2019	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	28,284		$	289,840		$	(6,961	)	$	311,163
Cost of revenues	—			10,082			473,211			(695		)	482,598
Selling, general and administrative	1,538			8,187			263,011			(6,266		)	266,470
Total operating expenses	1,538			18,269			736,222			(6,961		)	749,068
Other income (expense), net	(340,149		)	20,492			15,077			316,442			11,862
Interest expense on external borrowings	—			(42,356		)	(21		)	—			(42,377		)
Loss from continuing operations before income tax benefit	(341,687		)	(11,849		)	(431,326		)	316,442			(468,420		)
Income tax benefit	(3,441		)	(3,010		)	(132,691		)	—			(139,142		)
Net loss from continuing operations	(338,246		)	(8,839		)	(298,635		)	316,442			(329,278		)
Net loss from discontinued operations	—			(8,968		)	—			—			(8,968		)
Net loss	(338,246		)	(17,807		)	(298,635		)	316,442			(338,246		)
Other comprehensive loss	(1,401		)	—			(1,401		)	1,401			(1,401		)
Comprehensive loss	$	(339,647	)	$	(17,807	)	$	(300,036	)	$	317,843		$	(339,647	)

													(in 000s)
Six months ended October 31, 2018	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	28,290		$	273,631		$	(7,867	)	$	294,054
Cost of revenues	—			12,047			463,087			(2,759		)	472,375
Selling, general and administrative	1,476			6,097			216,594			(5,108		)	219,059
Total operating expenses	1,476			18,144			679,681			(7,867		)	691,434
Other income (expense), net	(330,101		)	18,845			6,150			314,112			9,006
Interest expense on external borrowings	—			(42,249		)	(132		)	—			(42,381		)
Loss from continuing operations before income tax benefit	(331,577		)	(13,258		)	(400,032		)	314,112			(430,755		)
Income tax benefit	(2,631		)	(6,017		)	(102,373		)	—			(111,021		)
Net loss from continuing operations	(328,946		)	(7,241		)	(297,659		)	314,112			(319,734		)
Net loss from discontinued operations	—			(9,212		)	—			—			(9,212		)
Net loss	(328,946		)	(16,453		)	(297,659		)	314,112			(328,946		)
Other comprehensive loss	(4,577		)	—			(4,577		)	4,577			(4,577		)
Comprehensive loss	$	(333,523	)	$	(16,453	)	$	(302,236	)	$	318,689		$	(333,523	)

22 Q2 FY2020 Form 10-Q | H&R Block, Inc.

CONDENSED CONSOLIDATING BALANCE SHEETS											(in 000s)
As of October 31, 2019	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
Cash & cash equivalents	$	—		$	4,143	$	241,169	$	—		$	245,312
Cash & cash equivalents - restricted	—			—		176,332		—			176,332
Receivables, net	—			36,244		38,466		—			74,710
Prepaid expenses and other current assets	2,812			3,480		98,766		—			105,058
Total current assets	2,812			43,867		554,733		—			601,412
Property and equipment, net	—			387		205,829		—			206,216
Operating lease right of use asset	—			295		475,674		—			475,969
Intangible assets, net	—			—		425,377		—			425,377
Goodwill	—			—		815,331		—			815,331
Deferred tax assets and income taxes receivable	2,322			15,953		127,532		—			145,807
Investments in subsidiaries	3,078,076			—		119,925		(3,198,001		)	—
Amounts due from affiliates	—			1,667,699		3,131,764		(4,799,463		)	—
Other noncurrent assets	—			58,773		27,856		—			86,629
Total assets	$	3,083,210		$	1,786,974	$	5,884,021	$	(7,997,464	)	$	2,756,741
Accounts payable and accrued expenses	2,570			8,252		100,617		—			111,439
Accrued salaries, wages and payroll taxes	—			2,013		55,589		—			57,602
Accrued income taxes and reserves for uncertain tax positions	—			1,060		105,065		—			106,125
Current portion of long-term debt	—			648,651		—		—			648,651
Operating lease liabilities	—			150		162,747		—			162,897
Deferred revenue and other current liabilities	—			20,342		156,901		—			177,243
Total current liabilities	2,570			680,468		580,919		—			1,263,957
Long-term debt and line of credit borrowings	—			980,299		—		—			980,299
Deferred tax liabilities and reserves for uncertain tax positions	24,623			1,486		154,253		—			180,362
Operating lease liabilities	—			148		326,543		—			326,691
Deferred revenue and other noncurrent liabilities	—			4,648		76,531		—			81,179
Amounts due to affiliates	3,131,764			—		1,667,699		(4,799,463		)	—
Total liabilities	3,158,957			1,667,049		2,805,945		(4,799,463		)	2,832,488
Stockholders' equity (deficiency)	(75,747		)	119,925		3,078,076		(3,198,001		)	(75,747		)
Total liabilities and stockholders' equity	$	3,083,210		$	1,786,974	$	5,884,021	$	(7,997,464	)	$	2,756,741

H&R Block, Inc. | Q2 FY2020 Form 10-Q 23

CONDENSED CONSOLIDATING BALANCE SHEETS											(in 000s)
As of October 31, 2018	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
Cash & cash equivalents	$	—		$	4,417	$	596,382	$	—		$	600,799
Cash & cash equivalents - restricted	—			—		122,507		—			122,507
Receivables, net	—			39,241		22,045		—			61,286
Prepaid expenses and other current assets	2,811			3,593		100,006		—			106,410
Total current assets	2,811			47,251		840,940		—			891,002
Property and equipment, net	—			524		241,248		—			241,772
Intangible assets, net	—			—		364,524		—			364,524
Goodwill	—			—		507,191		—			507,191
Deferred tax assets and income taxes receivable	434			17,941		112,612		—			130,987
Investments in subsidiaries	2,600,520			—		114,862		(2,715,382		)	—
Amounts due from affiliates	—			1,520,018		2,623,445		(4,143,463		)	—
Other noncurrent assets	—			58,288		39,532		—			97,820
Total assets	$	2,603,765		$	1,644,022	$	4,844,354	$	(6,858,845	)	$	2,233,296
Accounts payable and accrued expenses	$	2,360		$	9,933	$	102,100	$	—		$	114,393
Accrued salaries, wages and payroll taxes	—			1,641		41,755		—			43,396
Accrued income taxes and reserves for uncertain tax positions	—			1,060		93,197		—			94,257
Deferred revenue and other current liabilities	—			20,409		163,266		—			183,675
Total current liabilities	2,360			33,043		400,318		—			435,721
Long-term debt	—			1,491,328		—		—			1,491,328
Deferred tax liabilities and reserves for uncertain tax positions	9,285			3,989		222,525		—			235,799
Deferred revenue and other noncurrent liabilities	—			800		100,973		—			101,773
Amounts due to affiliates	2,623,445			—		1,520,018		(4,143,463		)	—
Total liabilities	2,635,090			1,529,160		2,243,834		(4,143,463		)	2,264,621
Stockholders' equity (deficiency)	(31,325		)	114,862		2,600,520		(2,715,382		)	(31,325		)
Total liabilities and stockholders' equity	$	2,603,765		$	1,644,022	$	4,844,354	$	(6,858,845	)	$	2,233,296

24 Q2 FY2020 Form 10-Q | H&R Block, Inc.

CONDENSED CONSOLIDATING BALANCE SHEETS										(in 000s)
As of April 30, 2019	H&R Block, Inc. (Guarantor)		Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
Cash & cash equivalents	$	—	$	4,109	$	1,568,041	$	—		$	1,572,150
Cash & cash equivalents - restricted	—		—		135,577		—			135,577
Receivables, net	—		35,901		103,064		—			138,965
Prepaid expenses and other current assets	2,812		1,695		142,160		—			146,667
Total current assets	2,812		41,705		1,948,842		—			1,993,359
Property and equipment, net	—		552		211,540		—			212,092
Intangible assets, net	—		—		342,493		—			342,493
Goodwill	—		—		519,937		—			519,937
Deferred tax assets and income taxes receivable	3,218		15,953		122,808		—			141,979
Investments in subsidiaries	3,378,009		—		137,733		(3,515,742		)	—
Amounts due from affiliates	—		1,562,958		2,815,617		(4,378,575		)	—
Other noncurrent assets	—		54,976		35,109		—			90,085
Total assets	$	3,384,039	$	1,676,144	$	6,134,079	$	(7,894,317	)	$	3,299,945
Accounts payable and accrued expenses	$	2,272	$	19,735	$	227,518	$	—		$	249,525
Accrued salaries, wages and payroll taxes	—		1,564		194,963		—			196,527
Accrued income taxes and reserves for uncertain tax positions	—		1,060		270,913		—			271,973
Deferred revenue and other current liabilities	—		21,144		183,832		—			204,976
Total current liabilities	2,272		43,503		877,226		—			923,001
Long-term debt	—		1,492,629		—		—			1,492,629
Deferred tax liabilities and reserves for uncertain tax positions	24,623		1,486		171,797		—			197,906
Deferred revenue and other noncurrent liabilities	—		793		144,089		—			144,882
Amounts due to affiliates	2,815,617		—		1,562,958		(4,378,575		)	—
Total liabilities	2,842,512		1,538,411		2,756,070		(4,378,575		)	2,758,418
Stockholders' equity	541,527		137,733		3,378,009		(3,515,742		)	541,527
Total liabilities and stockholders' equity	$	3,384,039	$	1,676,144	$	6,134,079	$	(7,894,317	)	$	3,299,945

H&R Block, Inc. | Q2 FY2020 Form 10-Q 25

CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS													(in 000s)
Six months ended October 31, 2019	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Net cash used in operating activities	$	—		$	(20,938	)	$	(672,378	)	$	—		$	(693,316	)
Cash flows from investing:
Capital expenditures	—			—			(42,854		)	—			(42,854		)
Payments made for business acquisitions, net of cash acquired	—			—			(416,925		)	—			(416,925		)
Franchise loans funded	—			(15,868		)	(153		)	—			(16,021		)
Payments from franchisees	—			7,476			426			—			7,902
Intercompany borrowings (payments)	—			(104,742		)	(293,217		)	397,959			—
Other, net	—			(894		)	51,733			—			50,839
Net cash used in investing activities	—			(114,028		)	(700,990		)	397,959			(417,059		)
Cash flows from financing:
Proceeds from line of credit borrowings	—			135,000			—			—			135,000
Dividends paid	(104,063		)	—			—			—			(104,063		)
Repurchase of common stock, including shares surrendered	(190,369		)	—			—			—			(190,369		)
Proceeds from exercise of stock options	1,215			—			—			—			1,215
Intercompany borrowings (payments)	293,217			—			104,742			(397,959		)	—
Other, net	—			—			(18,544		)	—			(18,544		)
Net cash provided by (used in) financing activities	—			135,000			86,198			(397,959		)	(176,761		)
Effects of exchange rates on cash	—			—			1,053			—			1,053
Net increase (decrease) in cash, including restricted balances	—			34			(1,286,117		)	—			(1,286,083		)
Cash, cash equivalents and restricted cash, beginning of period	—			4,109			1,703,618			—			1,707,727
Cash, cash equivalents and restricted cash, end of period	$	—		$	4,143		$	417,501		$	—		$	421,644

26 Q2 FY2020 Form 10-Q | H&R Block, Inc.

CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS													(in 000s)
Six months ended October 31, 2018	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Net cash used in operating activities	$	—		$	(22,827	)	$	(604,864	)	$	—		$	(627,691	)
Cash flows from investing:
Capital expenditures	—			(164		)	(66,258		)	—			(66,422		)
Payments made for business acquisitions, net of cash acquired	—			—			(24,549		)	—			(24,549		)
Franchise loans funded	—			(8,740		)	(175		)	—			(8,915		)
Payments from franchisees	—			11,442			247			—			11,689
Intercompany borrowings (payments)	—			20,819			(203,834		)	183,015			—
Other, net	—			209			4,784			—			4,993
Net cash provided by (used in) investing activities	—			23,566			(289,785		)	183,015			(83,204		)
Cash flows from financing:
Dividends paid	(103,484		)	—			—			—			(103,484		)
Repurchase of common stock, including shares surrendered	(102,096		)	—			—			—			(102,096		)
Proceeds from exercise of stock options	1,746			—			—			—			1,746
Intercompany borrowings (payments)	203,834			—			(20,819		)	(183,015		)	—
Other, net	—			(668		)	(21,766		)	—			(22,434		)
Net cash used in financing activities	—			(668		)	(42,585		)	(183,015		)	(226,268		)
Effects of exchange rates on cash	—			—			(3,209		)	—			(3,209		)
Net increase (decrease) in cash, including restricted balances	—			71			(940,443		)	—			(940,372		)
Cash, cash equivalents and restricted cash, beginning of period	—			4,346			1,659,332			—			1,663,678
Cash, cash equivalents and restricted cash, end of period	$	—		$	4,417		$	718,889		$	—		$	723,306

H&R Block, Inc. | Q2 FY2020 Form 10-Q 27

ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Our subsidiaries provide assisted, DIY, and virtual tax preparation solutions through multiple channels (including in-person, online and mobile applications, virtual, and desktop software) and distribute H&R Block-branded products and services, including those of our financial partners, to the general public primarily in the U.S., Canada, Australia, and their respective territories. Tax returns are either prepared by H&R Block tax professionals (in company-owned or franchise offices, virtually or via an internet review) or prepared and filed by our clients through our DIY tax solutions. We also offer small business financial solutions through our company-owned or franchise offices and online through Wave. We report a single segment that includes all of our continuing operations.

RECENT DEVELOPMENTS

On June 28, 2019, we acquired Wave HQ Inc. (formerly known as Wave Financial Inc.) and its subsidiaries (collectively, Wave). See additional discussion in Item 1, note 1.

28 Q2 FY2020 Form 10-Q | H&R Block, Inc.

RESULTS OF OPERATIONS

Consolidated – Financial Results				(in 000s, except per share amounts)
Three months ended October 31,	2019			2018			$ Change			% Change
Revenues:
U.S. assisted tax preparation	$	41,226		$	41,652		$	(426	)	(1.0	)%
U.S. royalties	7,820			8,062			(242		)	(3.0	)%
U.S. DIY tax preparation	4,541			2,994			1,547			51.7	%
International	44,926			45,497			(571		)	(1.3	)%
Refund Transfers	791			560			231			41.3	%
Emerald Card®	8,616			9,478			(862		)	(9.1	)%
Peace of Mind® Extended Service Plan	25,660			24,318			1,342			5.5	%
Tax Identity Shield®	4,648			5,243			(595		)	(11.3	)%
Interest and fee income on Emerald AdvanceTM	485			397			88			22.2	%
Wave	10,902			—			10,902			**
Other	11,186			10,670			516			4.8	%
Total revenues	160,801			148,871			11,930			8.0	%
Compensation and benefits:
Field wages	60,993			59,096			1,897			3.2	%
Other wages	60,744			50,046			10,698			21.4	%
Benefits and other compensation	28,708			24,178			4,530			18.7	%
	150,445			133,320			17,125			12.8	%
Occupancy	97,530			104,880			(7,350		)	(7.0	)%
Marketing and advertising	9,651			8,586			1,065			12.4	%
Depreciation and amortization	42,657			41,493			1,164			2.8	%
Bad debt	2,035			188			1,847			982.4	%
Other (1)	101,222			75,667			25,555			33.8	%
Total operating expenses	403,540			364,134			39,406			10.8	%
Other income (expense), net	2,739			4,464			(1,725		)	(38.6	)%
Interest expense on borrowings	(21,306		)	(21,191		)	(115		)	(0.5	)%
Pretax loss	(261,306		)	(231,990		)	(29,316		)	(12.6	)%
Income tax benefit	(77,752		)	(61,053		)	16,699			27.4	%
Net loss from continuing operations	(183,554		)	(170,937		)	(12,617		)	(7.4	)%
Net loss from discontinued operations	(4,445		)	(5,339		)	894			16.7	%
Net loss	$	(187,999	)	$	(176,276	)	$	(11,723	)	(6.7	)%
BASIC AND DILUTED LOSS PER SHARE:
Continuing operations	$	(0.93	)	$	(0.83	)	$	(0.10	)	(12.0	)%
Discontinued operations	(0.02		)	(0.03		)	0.01			33.3	%
Consolidated	$	(0.95	)	$	(0.86	)	$	(0.09	)	(10.5	)%
EBITDA from continuing operations (2)	$	(197,343	)	$	(169,306	)	$	(28,037	)	(16.6	)%

⁽¹⁾  We reclassified $3.2 million of supplies expense from its own financial statement line to other expenses for fiscal year 2019 to conform to the current year presentation.

⁽²⁾  See "Non-GAAP Financial Information" at the end of this item for a reconciliation of non-GAAP measures.

Three months ended October 31, 2019 compared to October 31, 2018

Revenues increased $11.9 million, or 8.0%, from the prior year period.

Revenues from U.S. DIY tax preparation increased $1.5 million, or 51.7%, primarily due to higher off-season online volumes. Revenues from POM increased $1.3 million, or 5.5%, due to changes in the claims pattern used to recognize revenue.

H&R Block, Inc. | Q2 FY2020 Form 10-Q 29

Revenues of $10.9 million were recognized by Wave, which we acquired on June 28, 2019, and therefore were not included in our results of operations in the prior year period.

Total operating expenses increased $39.4 million, or 10.8%, from the prior year. Other wages increased $10.7 million, or 21.4%, primarily due to higher information technology wages and the acquisition of Wave. Benefits and other compensation increased $4.5 million, or 18.7% primarily due to higher stock-based compensation and employee insurance expenses. Occupancy decreased $7.4 million, or 7.0%, due to office closure expenses in the prior year.

Other expenses increased $25.6 million, or 33.8%. The components of other expenses are as follows:

Three months ended October 31,	2019		2018		$ Change			% Change
Consulting and outsourced services	$	24,284	$	17,817	$	6,467		36.3	%
Bank partner fees	1,373		1,368		5			0.4	%
Client claims and refunds	9,457		10,098		(641		)	(6.3	)%
Employee travel and related expenses	13,813		13,377		436			3.3	%
Technology-related expenses	13,569		18,911		(5,342		)	(28.2	)%
Credit card/bank charges	9,836		2,743		7,093			258.6	%
Insurance	3,845		2,910		935			32.1	%
Legal fees and settlements	13,028		916		12,112			1,322.3	%
Supplies	5,260		3,189		2,071			64.9	%
Other	6,757		4,338		2,419			55.8	%
	$	101,222	$	75,667	$	25,555		33.8	%

Consulting expenses increased $6.5 million due to additional resources for our technology initiatives, while technology-related expenses decreased $5.3 million primarily due to a favorable contract resolution. Credit card and bank charges increased $7.1 million as a result of the acquisition of Wave, while legal fees increased $12.1 million due to fees associated with ongoing legal matters, as discussed in Item 1, note 11 to the consolidated financial statements, and the acquisition of Wave.

We recorded an income tax benefit in the current year of $77.8 million compared to $61.1 million in the prior year. See Item 1, note 7 to the consolidated financial statements for additional discussion.

30 Q2 FY2020 Form 10-Q | H&R Block, Inc.

RESULTS OF OPERATIONS

Consolidated - Financial Results				(in 000s, except per share amounts)
Six months ended October 31,	2019			2018			$ Change			% Change
Revenues:
U.S. assisted tax preparation	$	74,218		$	72,756		$	1,462		2.0	%
U.S. royalties	14,679			15,633			(954		)	(6.1	)%
U.S. DIY tax preparation	7,951			5,775			2,176			37.7	%
International	85,507			84,676			831			1.0	%
Refund Transfers	2,300			1,984			316			15.9	%
Emerald Card®	22,471			23,724			(1,253		)	(5.3	)%
Peace of Mind® Extended Service Plan	58,497			60,895			(2,398		)	(3.9	)%
Tax Identity Shield®	9,170			9,984			(814		)	(8.2	)%
Interest and fee income on Emerald AdvanceTM	1,039			844			195			23.1	%
Wave	14,527			—			14,527			**
Other	20,804			17,783			3,021			17.0	%
Total revenues	311,163			294,054			17,109			5.8	%
Compensation and benefits:
Field wages	114,796			109,028			5,768			5.3	%
Other wages	114,581			97,868			16,713			17.1	%
Benefits and other compensation	55,182			47,109			8,073			17.1	%
	284,559			254,005			30,554			12.0	%
Occupancy	189,682			195,606			(5,924		)	(3.0	)%
Marketing and advertising	16,430			15,480			950			6.1	%
Depreciation and amortization	81,262			81,925			(663		)	(0.8	)%
Bad debt	1,067			(670		)	1,737			**
Other (1)	176,068			145,088			30,980			21.4	%
Total operating expenses	749,068			691,434			57,634			8.3	%
Other income (expense), net	11,862			9,006			2,856			31.7	%
Interest expense on borrowings	(42,377		)	(42,381		)	4			—	%
Pretax loss	(468,420		)	(430,755		)	(37,665		)	(8.7	)%
Income tax benefit	(139,142		)	(111,021		)	28,121			25.3	%
Net loss from continuing operations	(329,278		)	(319,734		)	(9,544		)	(3.0	)%
Net loss from discontinued operations	(8,968		)	(9,212		)	244			2.6	%
Net loss	$	(338,246	)	$	(328,946	)	$	(9,300	)	(2.8	)%
BASIC AND DILUTED LOSS PER SHARE:
Continuing operations	$	(1.65	)	$	(1.55	)	$	(0.10	)	(6.5	)%
Discontinued operations	(0.04		)	(0.04		)	—			—	%
Consolidated	$	(1.69	)	$	(1.59	)	$	(0.10	)	(6.3	)%
EBITDA from continuing operations (2)	$	(344,781	)	$	(306,449	)	$	(38,332	)	(12.5	)%

⁽¹⁾  We reclassified $5.4 million of supplies expense from its own financial statement line to other expenses for fiscal year 2019 to conform to the current year presentation.

⁽²⁾ See "Non-GAAP FInancial Information" at the end of this item for a reconciliation of non-GAAP measures.

Six months ended October 31, 2019 compared to October 31, 2018

Revenues increased $17.1 million, or 5.8%, from the prior year period. U.S. assisted tax preparation fees increased $1.5 million, or 2.0%, primarily due to higher off-season tax return volumes, slightly offset by lower net average charge. Revenues from U.S. DIY tax preparation increased $2.2 million, or 37.7%, due primarily to higher off-season online volumes.

H&R Block, Inc. | Q2 FY2020 Form 10-Q 31

Revenues from POM decreased $2.4 million, or 3.9%, due to changes in the claims pattern used to recognize revenue.

Revenues of $14.5 million were recognized by Wave, which we acquired on June 28, 2019, and therefore were not included in our results of operations in the prior year period.

Total operating expenses increased $57.6 million, or 8.3%, from the prior year period. Field wages increased $5.8 million, or 5.3%, primarily due to higher wages due to the increase in return volumes. Other wages increased $16.7 million, or 17.1%, primarily due to higher information technology wages and the acquisition of Wave. Benefits and other compensation increased $8.1 million, or 17.1% primarily due to higher stock based compensation, retirement savings plan contributions and employee insurance expenses. Occupancy decreased $5.9 million, or 3.0%, due to office closure expenses in the prior year.

Other expenses increased $31.0 million, or 21.4%. The components of other expenses are as follows:

Six months ended October 31,	2019		2018		$ Change			% Change
Consulting and outsourced services	$	42,473	$	38,632	$	3,841		9.9	%
Bank partner fees	2,855		2,833		22			0.8	%
Client claims and refunds	18,701		22,720		(4,019		)	(17.7	)%
Employee travel and related expenses	22,238		20,206		2,032			10.1	%
Technology-related expenses	30,979		30,677		302			1.0	%
Credit card/bank charges	13,828		5,146		8,682			168.7	%
Insurance	8,239		6,299		1,940			30.8	%
Legal fees and settlements	16,301		3,489		12,812			367.2	%
Supplies	8,546		5,393		3,153			58.5	%
Other	11,908		9,693		2,215			22.9	%
	$	176,068	$	145,088	$	30,980		21.4	%

Credit card and bank charges increased $8.7 million as a result of the acquisition of Wave, while legal fees increased $12.8 million due to fees associated with ongoing legal matters, as discussed in Item 1, note 11 to the consolidated financial statements, and the acquisition of Wave.

FINANCIAL CONDITION

These comments should be read in conjunction with the consolidated balance sheets and consolidated statements of cash flows included in Part 1, Item 1.

CAPITAL RESOURCES AND LIQUIDITY –

OVERVIEW – Our primary sources of capital and liquidity include cash from operations (including changes in working capital), draws on our CLOC, and issuances of debt. We use our sources of liquidity primarily to fund working capital, service and repay debt, pay dividends, repurchase shares of our common stock, and acquire businesses.

Our operations are highly seasonal and substantially all of our revenues and cash flow are generated during the period from February through April. Therefore, we require the use of cash to fund losses and working capital needs, periodically resulting in a working capital deficit, from May through January. We typically rely on available cash balances from the prior tax season and borrowings to meet our off-season liquidity needs.

Given the likely availability of a number of liquidity options discussed herein, we believe that, in the absence of any unexpected developments, our existing sources of capital as of October 31, 2019 are sufficient to meet our operating, investing and financing needs.

32 Q2 FY2020 Form 10-Q | H&R Block, Inc.

DISCUSSION OF CONSOLIDATED STATEMENTS OF CASH FLOWS – The following table summarizes our statements of cash flows for the six months ended October 31, 2019 and 2018. See Item 1 for the complete consolidated statements of cash flows for these periods.

	(in 000s)
Six months ended October 31,	2019			2018
Net cash used in:
Operating activities	$	(693,316	)	$	(627,691	)
Investing activities	(417,059		)	(83,204		)
Financing activities	(176,761		)	(226,268		)
Effects of exchange rates on cash	1,053			(3,209		)
Net change in cash, cash equivalents and restricted cash	$	(1,286,083	)	$	(940,372	)

Operating Activities. Cash used in operations increased, primarily due to the timing of payments for accounts payable, accrued expenses, salaries, wages and payroll taxes combined with changes in income tax accounts.

Investing Activities. Cash used in investing activities totaled $417.1 million for the six months ended October 31, 2019 compared to $83.2 million in the prior year period. This change resulted primarily from the acquisition of Wave, partially offset by the receipt of cash on an available-for-sale debt security in the current year.

Financing Activities. Cash used in financing activities totaled $176.8 million for the six months ended October 31, 2019 compared to $226.3 million in the prior year period. This change resulted primarily from borrowings on our CLOC partially offset by higher share repurchases completed in the current year.

CASH REQUIREMENTS –

Dividends and Share Repurchases. Returning capital to shareholders in the form of dividends and the repurchase of outstanding shares has historically been a significant component of our capital allocation plan.

We have consistently paid quarterly dividends. Dividends paid totaled $104.1 million and $103.5 million for the six months ended October 31, 2019 and 2018, respectively. Although we have historically paid dividends and plan to continue to do so, there can be no assurances that circumstances will not change in the future that could affect our ability or decisions to pay dividends.

Our current share repurchase program has remaining authorization of $817.6 million which is effective through June 2022. Although we may continue to repurchase shares, there is no assurance that we will purchase up the full Board authorization.

Capital Investment. Capital expenditures totaled $42.9 million and $66.4 million for the six months ended October 31, 2019 and 2018, respectively. Our capital expenditures relate primarily to recurring improvements to retail offices, as well as investments in computers, software and related assets. In addition to our capital expenditures, we also made payments to acquire businesses. We acquired Wave and franchisee and competitor businesses totaling $416.9 million in the current year compared to franchisee and competitor businesses totaling $24.5 million in the prior year. See Item 1, note 1 and note 5 for additional information on our acquisitions.

FINANCING RESOURCES – We had an outstanding balance of $135.0 million under the CLOC as of October 31, 2019. Amounts available to borrow were limited by the debt-to-EBITDA covenant to approximately $962 million as of October 31, 2019. See Item 1, note 6 to the consolidated financial statements.

Our Senior Notes due in October 2020 are classified as a current liability as of October 31, 2019 because such amounts are due within one year. We are considering various financing options in regard to the maturing Senior Notes and anticipate these options will provide adequate liquidity to fund the cash requirements at or prior to maturity.

If we elect to obtain new debt or refinance existing debt in the future, the terms and availability of such financing may be impacted by economic and financial market conditions, as well as our financial condition, results of operations, and credit ratings at the time we seek additional financing. Though we expect to be able to obtain any desired debt financing in the future, there can be no assurances that we will be able to obtain such financing on terms that will be acceptable or advantageous to us.

H&R Block, Inc. | Q2 FY2020 Form 10-Q 33

The following table provides ratings for debt issued by Block Financial as of October 31, 2019 and April 30, 2019:

As of	October 31, 2019			April 30, 2019
	Short-term	Long-term	Outlook	Short-term	Long-term	Outlook
Moody's	P-3	Baa3	Negative	P-3	Baa3	Negative
S&P	A-2	BBB	Stable	A-2	BBB	Stable

Other than described above, there have been no material changes in our borrowings from those reported as of April 30, 2019 in our Annual Report on Form 10-K.

CASH AND OTHER ASSETS – As of October 31, 2019, we held cash and cash equivalents, excluding restricted amounts, of $245.3 million, including $148.5 million held by our foreign subsidiaries.

Foreign Operations. When necessary, our international businesses are funded by our U.S. operations. To mitigate foreign currency exchange rate risk, we sometimes enter into foreign exchange forward contracts. There were no forward contracts outstanding as of October 31, 2019.

We do not currently intend to repatriate any non-borrowed funds held by our foreign subsidiaries.

The impact of changes in foreign exchange rates during the period on our international cash balances resulted in an increase of $1.1 million during the six months ended October 31, 2019 compared to a decrease of $3.2 million in the prior year.

CONTRACTUAL OBLIGATIONS AND COMMERCIAL COMMITMENTS – There have been no material changes in our contractual obligations and commercial commitments from those reported as of April 30, 2019 in our Annual Report on Form 10-K.

REGULATORY ENVIRONMENT

There have been no material changes in our regulatory environment from what was reported as of April 30, 2019 in our Annual Report on Form 10-K.

NON-GAAP FINANCIAL INFORMATION

Non-GAAP financial measures should not be considered as a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP. Because these measures are not measures of financial performance under GAAP and are susceptible to varying calculations, they may not be comparable to similarly titled measures for other companies.

We consider our non-GAAP financial measures to be performance measures and a useful metric for management and investors to evaluate and compare the ongoing operating performance of our business.

We measure the performance of our business using a variety of metrics, including earnings before interest, taxes, depreciation and amortization (EBITDA) from continuing operations, EBITDA margin from continuing operations, adjusted diluted earnings per share from continuing operations and free cash flow. We also use EBITDA from continuing operations and pretax income of continuing operations, each subject to permitted adjustments, as performance metrics in incentive compensation calculations for our employees.

During the quarter we added adjusted diluted earnings per share from continuing operations as a non-GAAP measure, which excludes amortization of intangibles related to our acquisition of Wave and tax franchisee and competitor businesses. Due to the recent acquisition of Wave, we believe removing the impacts of amortization of acquired intangibles provides a more meaningful indicator of performance and will assist in understanding our financial results.

We may consider whether other significant items that arise in the future should be excluded from our non-GAAP financial measures.

34 Q2 FY2020 Form 10-Q | H&R Block, Inc.

The following is a reconciliation of EBITDA from continuing operations to net loss:

										(in 000s)
	Three months ended October 31,						Six months ended October 31,
	2019			2018			2019			2018
Net loss - as reported	$	(187,999	)	$	(176,276	)	$	(338,246	)	$	(328,946	)
Discontinued operations, net	4,445			5,339			8,968			9,212
Net loss from continuing operations - as reported	(183,554		)	(170,937		)	(329,278		)	(319,734		)
Add back:
Income taxes of continuing operations	(77,752		)	(61,053		)	(139,142		)	(111,021		)
Interest expense of continuing operations	21,306			21,191			42,377			42,381
Depreciation and amortization of continuing operations	42,657			41,493			81,262			81,925
	(13,789		)	1,631			(15,503		)	13,285
EBITDA from continuing operations	$	(197,343	)	$	(169,306	)	$	(344,781	)	$	(306,449	)

The following is a reconciliation of our results from continuing operations to our adjusted results from continuing operations, which are non-GAAP financial measures:

(in 000s, except per share amounts)
	Three months ended October 31,						Six months ended October 31,
	2019			2018			2019			2018
Net loss from continuing operations	$	(183,554	)	$	(170,937	)	$	(329,278	)	$	(319,734	)
Adjustments (pretax):
Amortization of intangibles related to acquisitions	19,579			15,107			35,818			30,311
Adjusted pretax loss from continuing operations	(163,975		)	(155,830		)	(293,460		)	(289,423		)
Tax effect of adjustments (1)	(4,549		)	(3,510		)	(8,711		)	(7,296		)
Adjusted net loss from continuing operations	$	(168,524	)	$	(159,340	)	$	(302,171	)	$	(296,719	)
Diluted loss per share (GAAP)	$	(0.93	)	$	(0.83	)	$	(1.65	)	$	(1.55	)
Adjustments, net of tax	0.08			0.05			0.14			0.11
Adjusted loss per share (non-GAAP)	$	(0.85	)	$	(0.78	)	$	(1.51	)	$	(1.44	)

⁽¹⁾    Tax effect of adjustments is computed as the pretax effect of the adjustments multiplied by our effective tax rate before discrete items.

FORWARD-LOOKING INFORMATION

This report and other documents filed with the SEC may contain forward-looking statements. In addition, our senior management may make forward-looking statements orally to analysts, investors, the media and others. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words or variation of words such as "expects," "anticipates," "intends," "plans," "believes," "commits," "seeks," "estimates," "projects," "forecasts," "targets," "would," "will," "should," "goal," "could," "may" or other similar expressions. Forward-looking statements provide management's current expectations or predictions of future conditions, events or results. All statements that address operating performance, events or developments that we expect or anticipate will occur in the future are forward-looking statements. They may include estimates of revenues, client trajectory, income, effective tax rate, earnings per share, cost savings, capital expenditures, dividends, share repurchases, liquidity, capital structure, market share, industry volumes or other financial items, descriptions of management's plans or objectives for future operations, services or products, or descriptions of assumptions underlying any of the above. All forward-looking statements speak only as of the date they are made and reflect the Company's good faith beliefs, assumptions and expectations, but they are not guarantees of future performance or events. Furthermore, the Company disclaims any obligation to publicly update or revise any forward-looking statement to reflect changes in underlying assumptions, factors, or expectations, new information, data or methods, future events or other changes, except as required by law.

H&R Block, Inc. | Q2 FY2020 Form 10-Q 35

By their nature, forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those suggested by the forward-looking statements. Factors that might cause such differences include, but are not limited to, a variety of economic, competitive, operational and regulatory factors, many of which are beyond the Company's control. In addition, factors that may cause the Company’s actual effective tax rate to differ from estimates include the Company’s actual results from operations compared to current estimates, future discrete items, changes in interpretations and assumptions the Company has made, and future actions of the Company. Investors should understand that it is not possible to predict or identify all such factors and, consequently, should not consider any such list to be a complete set of all potential risks or uncertainties.

Details about risks, uncertainties and assumptions that could affect various aspects of our business are included throughout our Annual Report on Form 10-K for the fiscal year ended April 30, 2019 and are also described from time to time in other filings with the SEC. Investors should carefully consider all of these risks, and should pay particular attention to Item 1A, "Risk Factors," and Item 7 under "Critical Accounting Policies" of our Annual Report on Form 10-K for the fiscal year ended April 30, 2019.

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

There have been no material changes in our market risks from those reported at April 30, 2019 in our Annual Report on Form 10-K.

ITEM 4.     CONTROLS AND PROCEDURES

EVALUATION OF DISCLOSURE CONTROLS AND PROCEDURES – As of the end of the period covered by this Form 10-Q, management, under the supervision and with the participation of our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)). Based on this evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures were effective as of the end of the period covered by this Quarterly Report on Form 10-Q.

CHANGES IN INTERNAL CONTROL OVER FINANCIAL REPORTING – On August 1, 2019, we implemented a new general ledger accounting system on a company-wide basis. The implementation of the new general ledger system required us to make changes to the design and operation of our internal controls over financial reporting.

There were no other changes during the last fiscal quarter that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

PART II    OTHER INFORMATION

ITEM 1.     LEGAL PROCEEDINGS

For a description of our material pending legal proceedings, see discussion in Part I, Item 1, note 11 to the consolidated financial statements.

ITEM 1A.    RISK FACTORS

There have been no material changes in our risk factors from those reported at April 30, 2019 in our Annual Report on Form 10-K.

36 Q2 FY2020 Form 10-Q | H&R Block, Inc.

ITEM 2.    UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

A summary of our purchases of H&R Block common stock during the second quarter of fiscal year 2020 is as follows:

(in 000s, except per share amounts)
	Total Number of Shares Purchased (1)	Average Price Paid per Share		Total Number of Shares Purchased as Part of Publicly Announced Plans  or Programs (2)	Maximum Dollar Value of Shares that May Yet Be Purchased Under the Plans  or Programs (2)
August 1 - August 31	250	$	24.26	244	$	948,518
September 1 - September 30	4,105	$	24.12	4,105	$	849,515
October 1 - October 31	1,371	$	23.30	1,371	$	817,568
	5,726	$	23.93	5,720

⁽¹⁾  We purchased approximately 6 thousand shares in connection with funding employee income tax withholding obligations arising upon the lapse of restrictions on restricted shares and restricted share units.

⁽²⁾  In September 2015, we announced that our Board of Directors approved a $3.5 billion share repurchase program, effective through June 2019. In June 2019, our Board of Directors extended the share repurchase program through June 2022.

ITEM 3.    DEFAULTS UPON SENIOR SECURITIES

None.

ITEM 4.    MINE SAFETY DISCLOSURES

Not applicable.

ITEM 5.    OTHER INFORMATION

None.

ITEM 6.     EXHIBITS

The following exhibits are numbered in accordance with the Exhibit Table of Item 601 of Regulation S-K:

10.1 H&R Block, Inc. Executive Severance Plan, as amended and restated on November 7, 2019.

31.1 Certification by Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

31.2 Certification by Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

32.1 Certification by Chief Executive Officer pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.

32.2 Certification by Chief Financial Officer pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.

101.INS Inline XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document

101.SCH Inline XBRL Taxonomy Extension Schema

101.CAL Inline XBRL Extension Calculation Linkbase

101.LAB Inline XBRL Taxonomy Extension Label Linkbase

101.PRE Inline XBRL Taxonomy Extension Presentation Linkbase

101.DEF Inline XBRL Taxonomy Extension Definition Linkbase

104 Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)

H&R Block, Inc. | Q2 FY2020 Form 10-Q 37

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

H&R BLOCK, INC.

/s/ Jeffrey J. Jones II

Jeffrey J. Jones II

President and Chief Executive Officer

December 6, 2019

/s/ Tony G. Bowen

Tony G. Bowen

Chief Financial Officer

December 6, 2019

/s/ Kellie J. Logerwell

Kellie J. Logerwell

Chief Accounting Officer

December 6, 2019

38 Q2 FY2020 Form 10-Q | H&R Block, Inc.