NOTE 4: RECEIVABLES

Receivables consist of the following:



(in 000s)
As of	October 31, 2015					October 31, 2014					April 30, 2015
	Short-term			Long-term		Short-term			Long-term		Short-term			Long-term
Loans to franchisees	$	55,970		$	61,428	$	62,568		$	84,462	$	56,603		$	64,472
Receivables for tax preparation and related fees	37,751			6,103		36,369			—		48,864			6,103
Cash Back® receivables	901			—		1,955			—		42,680			—
Emerald Advance lines of credit	19,373			246		20,073			2,778		21,908			1,913
Royalties from franchisees	9,851			—		10,060			—		8,206			—
Other	24,254			7,498		28,426			14,565		44,230			8,379
	148,100			75,275		159,451			101,805		222,491			80,867
Allowance for doubtful accounts	(53,340		)	—		(51,746		)	—		(54,527		)	—
	$	94,760		$	75,275	$	107,705		$	101,805	$	167,964		$	80,867

Balances presented above as short-term are included in receivables, while the long-term portions are included in other noncurrent assets in the consolidated balance sheets.

LOANS TO FRANCHISEES – Franchisee loan balances as of October 31, 2015 and 2014 and April 30, 2015, consisted of $41.1 million, $46.4 million and $40.3 million, respectively, in revolving lines of credit primarily for the purpose of funding off-season working capital needs and $76.3 million, $100.6 million and $80.8 million, respectively, in term loans made primarily to finance the purchase of franchises.

As of October 31, 2015 and 2014 and April 30, 2015, loans with a principal balance of $1.6 million, $2.4 million and $0.1 million, respectively, were more than 30 days past due. We had no loans to franchisees on non-accrual status.

CANADIAN CASH BACK® PROGRAM – Refunds advanced under the Cash Back program are not subject to credit approval, therefore the primary indicator of credit quality is the age of the receivable amount. Cash Back amounts are generally received within 60 days of filing the client's return. As of October 31, 2015 and 2014 and April 30, 2015, $36 thousand, $27 thousand and $1.3 million of Cash Back balances were more than 60 days old, respectively.

H&R BLOCK EMERALD ADVANCE® LINES OF CREDIT – We review the credit quality of our H&R Block Emerald Advance® lines of credit (EA) receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. These amounts as of October 31, 2015, by year of origination, are as follows:



(in 000s)
Credit Quality Indicator – Year of origination:
2015	$	6,143
2014 and prior	1,391
Revolving loans	12,085
	$	19,619

As of October 31, 2015 and 2014 and April 30, 2015, $18.2 million, $20.0 million and $18.7 million of EAs were on non-accrual status and classified as impaired, or more than 60 days past due, respectively.

ALLOWANCE FOR DOUBTFUL ACCOUNTS – Activity in the allowance for doubtful accounts for our short-term receivables for the six months ended October 31, 2015 and 2014 is as follows:



(in 000s)
	EAs		All Other			Total
Balances as of May 1, 2015	$	7,353	$	47,174		$	54,527
Provision	877		349			1,226
Charge-offs	—		(2,413		)	(2,413		)
Balances as of October 31, 2015	$	8,230	$	45,110		$	53,340

Balances as of May 1, 2014	$	7,530	$	45,048		$	52,578
Provision	380		2,344			2,724
Charge-offs	—		(3,556		)	(3,556		)
Balances as of October 31, 2014	$	7,910	$	43,836		$	51,746