NOTE 4: RECEIVABLES

Receivables consist of the following:



(in 000s)
As of	October 31, 2014					October 31, 2013						April 30, 2014
	Short-term			Long-term		Short-term			Long-term			Short-term			Long-term
Loans to franchisees	$	62,568		$	84,462	$	70,390		$	108,874		$	63,716		$	90,747
Receivables for tax preparation and related fees	36,369			—		35,927			—			45,619			—
Cash Back® receivables	1,955			—		2,036			—			48,812			—
Emerald Advance lines of credit	20,073			2,778		21,692			6,161			20,577			3,862
Royalties from franchisees	10,060			—		10,732			—			9,978			—
Note receivable	—			—		—			62,786			—			—
Other	28,426			14,565		43,893			23,868			55,494			17,186
	159,451			101,805		184,670			201,689			244,196			111,795
Allowance for doubtful accounts	(51,746		)	—		(52,969		)	(3,092		)	(52,578		)	—
	$	107,705		$	101,805	$	131,701		$	198,597		$	191,618		$	111,795

Balances presented above as short-term are included in receivables, while the long-term portions are included in other assets in the consolidated balance sheets.

LOANS TO FRANCHISEES – Franchisee loan balances as of October 31, 2014 and 2013 and April 30, 2014, consisted of $100.6 million, $126.3 million and $109.1 million, respectively, in term loans made primarily to finance the purchase of franchises and $46.4 million, $53.0 million and $45.4 million, respectively, in revolving lines of credit primarily for the purpose of funding off-season working capital needs.

As of October 31, 2014 and 2013, loans with a principal balance of $2.4 million and $0.1 million, respectively, were more than 30 days past due, while we had no loans more than 30 days past due at April 30, 2014. We had no loans to franchisees on non-accrual status.

CANADIAN CASH BACK® PROGRAM – Refunds advanced under the Cash Back program are not subject to credit approval, therefore the primary indicator of credit quality is the age of the receivable amount. Cash Back amounts are generally received within 60 days of filing the client's return. As of October 31, 2014 and 2013 and April 30, 2014, $27 thousand, $0.1 million and $1.9 million of Cash Back balances were more than 60 days old, respectively.

H&R BLOCK EMERALD ADVANCE® LINES OF CREDIT – We review the credit quality of our H&R Block Emerald Advance® lines of credit (EA) receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. These amounts as of October 31, 2014, by year of origination, are as follows:



(in 000s)
Credit Quality Indicator – Year of origination:
2014	$	3,802
2013	1,553
2012 and prior	4,412
Revolving loans	13,084
	$	22,851

As of October 31, 2014 and 2013 and April 30, 2014, $20.0 million, $26.2 million and $20.7 million of EAs were on non-accrual status and classified as impaired, or more than 60 days past due, respectively.

ALLOWANCE FOR DOUBTFUL ACCOUNTS – Activity in the allowance for doubtful accounts for our short-term and long-term receivables for the six months ended October 31, 2014 and 2013 is as follows:



(in 000s)
	EAs		Loans to Franchisees		Cash Back ®			All Other			Total
Balances as of May 1, 2014	$	7,530	$	—	$	3,002		$	42,046		$	52,578
Provision	380		—		149			2,195			2,724
Charge-offs	—		—		(1,074		)	(2,482		)	(3,556		)
Balances as of October 31, 2014	$	7,910	$	—	$	2,077		$	41,759		$	51,746

Balances as of May 1, 2013	$	7,390	$	—	$	2,769		$	47,544		$	57,703
Provision	—		—		188			5,923			6,111
Charge-offs	—		—		(479		)	(7,274		)	(7,753		)
Balances as of October 31, 2013	$	7,390	$	—	$	2,478		$	46,193		$	56,061