RECEIVABLES

Short-term receivables consist of the following:



(in 000s)
As of April 30,	2013			2012
Loans to franchisees	$	65,413		$	61,252
Receivables for tax preparation and related fees	49,356			42,286
CashBack receivables	47,658			56,846
Emerald Advance lines of credit	23,218			23,717
Royalties from franchisees	10,722			5,781
Credit cards	7,733			—
Other	53,134			48,565
	257,234			238,447
Allowance for doubtful accounts	(50,399		)	(44,589		)
	$	206,835		$	193,858

The short-term portion of EAs, loans made to franchisees, CashBack balances and credit card balances is included in receivables, while the long-term portion is included in other assets in the consolidated balance sheets. These amounts are as follows:



(in 000s)
	EAs		Loans to Franchisees		CashBack		Credit Cards
As of April 30, 2013:
Short-term	$	23,218	$	65,413	$	47,658	$	7,733
Long-term	9,819		103,047		—		15,538
	$	33,037	$	168,460	$	47,658	$	23,271
As of April 30, 2012:
Short-term	$	23,717	$	61,252	$	56,846	$	—
Long-term	13,007		109,837		—		—
	$	36,724	$	171,089	$	56,846	$	—

EAs. We review the credit quality of our EA receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. These amounts as of April 30, 2013, by year of origination, are as follows:



(in 000s)
Credit Quality Indicator – Year of origination:
2013	$	11,548
2012	1,480
2011	2,412
2010 and prior	6,434
Revolving loans	11,163
	$	33,037

As of April 30, 2013 and 2012, $30.0 million and $31.4 million of EAs were on non-accrual status and classified as impaired, or more than 60 days past due, respectively.

Loans to Franchisees. Loans made to franchisees as of April 30, 2013 totaled $168.5 million, and consisted of $121.2 million in term loans made to finance the purchase of franchises and $47.3 million in revolving lines of credit primarily for the purpose of funding off-season working capital needs. Loans made to franchisees totaled $171.1 million as of April 30, 2012, and consisted of $127.0 million in term loans and $44.1 million in revolving lines of credit. As of April 30, 2013, loans with a principal amount of $0.1 million were more than 30 days past due, however we had no loans to franchisees on non-accrual status. There were no loans to franchisees more than 30 days past due as of April 30, 2012.

CashBack. Refunds advanced under the CashBack program are not subject to credit approval, therefore the primary indicator of credit quality is the age of the receivable amount. CashBack amounts are generally received within 60 days of filing the client's return. As of April 30, 2013 and 2012, $1.8 million and $3.8 million of CashBack balances were more than 60 days old, respectively.

Credit Cards. We utilize a four-tier underwriting approach at origination. Each of the four tiers, with Tier 4 representing the most risk, is comprised of a combination of FICO scores ranging from 521 to 680, generic and custom credit bureau based risk scores and client attributes. The criteria in the tiers are not subsequently updated. The population also includes a sample of clients which are “un-scorable.” Although we utilize the borrower's credit score for underwriting, we do not consider the credit score to be a primary measure of credit quality, since it tends to be a lagging indicator. Credit card receivable balances as of April 30, 2013, by credit tier, are as follows:



(in 000s)
Tier 1	$	4,708
Tier 2	9,912
Tier 3	2,895
Tier 4	5,756
	$	23,271

An aging of our credit card receivable balances as of April 30, 2013 is as follows :



(in 000s)
Current	$	14,447
Less than 30 days past due	2,479
30 - 59 days past due	1,716
60 - 89 days past due	1,149
90 days or more past due	3,480
	$	23,271

As of April 30, 2013, none of our credit card balances were more than 180 days past due.

As of April 30, 2013, a total of $2.1 million in unamortized deferred fees and costs were capitalized related to our credit card balances.

Other. We have a long-term note receivable in the amount of $54.0 million due from McGladrey & Pullen LLP (M&P) related to the sale of RSM in November 2011. This note is unsecured and bears interest at a rate of 8.0%, with all principal and accrued interest due in May 2017. As of April 30, 2013, there is no allowance recorded related to this note. We continue to monitor publicly available information relevant to the financial condition of M&P to assess future collectibility. This note is included in other assets on the consolidated balance sheet, with a total of $60.4 million and $55.4 million in principal and accrued interest recorded as of April 30, 2013 and 2012, respectively.

Allowance for Doubtful Accounts. Activity in the allowance for doubtful accounts for our short-term and long-term receivables for the years ended April 30, 2013, 2012 and 2011 is as follows:



(in 000s)
	EAs			Loans to Franchisees			CashBack			Credit Cards			All Other			Total
Balance as of May 1, 2010	$	35,239		$	4		$	3,850		$	—		$	52,064		$	91,157
Provision	91,546			—			4,853			—			41,540			137,939
Charge-offs	(122,385		)	(4		)	(4,811		)	—			(53,953		)	(181,153		)
Balance as of April 30, 2011	4,400			—			3,892			—			39,651			47,943
Provision	28,057			—			1,631			—			36,974			66,662
Charge-offs	(26,257		)	—			(3,244		)	—			(40,515		)	(70,016		)
Balance as of April 30, 2012	6,200			—			2,279			—			36,110			44,589
Provision	28,430			—			4,647			7,349			35,300			75,726
Charge-offs	(27,240		)	—			(4,157		)	(45		)	(31,170		)	(62,612		)
Balance as of April 30, 2013	$	7,390		$	—		$	2,769		$	7,304		$	40,240		$	57,703

Other than the new methodology implemented to record the allowance for credit card receivables, there were no changes to our methodology related to the calculation of our allowance for doubtful accounts during fiscal year 2013.