Condensed Consolidated Statements Of Operations And Comprehensive Income (Loss) (USD $) In Thousands, except Per Share data	3 Months Ended
	Jul. 31, 2011	Jul. 31, 2010
Revenues:
Service revenues	$ 240,563	$ 247,419
Product and other revenues	16,638	16,753
Interest income	10,433	10,302
Total revenues	267,634	274,474
Expenses:
Compensation and benefits	160,255	168,047
Occupancy and equipment	94,045	94,702
Depreciation and amortization of property and equipment	21,048	23,065
Provision for bad debt and loan losses	8,823	10,049
Interest	23,301	22,962
Other	49,528	49,191
Cost of revenues	357,000	368,016
Impairment of goodwill	99,697
Selling, general and administrative expenses	108,166	117,029
Total expenses	564,863	485,045
Operating loss	(297,229)	(210,571)
Other income, net	4,087	3,254
Loss from continuing operations before tax benefit	(293,142)	(207,317)
Income tax benefit	(119,699)	(79,679)
Net loss from continuing operations	(173,443)	(127,638)
Net loss from discontinued operations	(1,655)	(3,043)
Net loss	(175,098)	(130,681)
Basic and diluted loss per share:
Net loss from continuing operations	$ (0.57)	$ (0.40)
Net loss from discontinued operations		$ (0.01)
Net loss	$ (0.57)	$ (0.41)
Basic and diluted shares	305,491	319,690
Dividends paid per share	$ 0.15	$ 0.15
Comprehensive income (loss):
Net loss	(175,098)	(130,681)
Change in unrealized gain on available-for-sale securities, net	975	(306)
Change in foreign currency translation adjustments	484	(4,020)
Comprehensive loss	$ (173,639)	$ (135,007)