8-K

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C.  20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported)

February 25, 2022

NELNET, INC.

(Exact name of registrant as specified in its charter)

Nebraska	001-31924	84-0748903
(State or other jurisdiction of incorporation)	(Commission File Number)	(I.R.S. Employer Identification No.)

121 South 13th Street, Suite 100
Lincoln,	Nebraska	68508
(Address of principal executive offices)		(Zip Code)

Registrant's telephone number, including area code (402) 458-2370

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act

(17 CFR 240.14d-2(b))

☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act

(17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading Symbol	Name of each exchange on which registered
Class A Common Stock, Par Value $0.01 per Share	NNI	New York Stock Exchange

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company    ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.                        ☐

Item 2.02 Results of Operations and Financial Condition.

On February 28, 2022, Nelnet, Inc. (the “Company”) issued a press release with respect to its financial results for the quarter ended December 31, 2021. A copy of the press release is furnished as Exhibit 99.1 to this report. In addition, a copy of the supplemental financial information for the quarter ended December 31, 2021, which was made available on the Company's website at www.nelnetinvestors.com on February 28, 2022 in connection with the press release, is furnished as Exhibit 99.2 to this report. A copy of the 2021 letter to the Company's shareholders from the Chief Executive Officer of the Company is also furnished as Exhibit 99.3 to this report.

The above information and Exhibits 99.1, 99.2, and 99.3 shall not be deemed filed for purposes of Section 18 of the Securities Exchange Act of 1934 (the “Exchange Act”), nor shall such information and Exhibits be deemed incorporated by reference in any filing under the Securities Act of 1933 or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing. In addition, information on the Company's website is not incorporated by reference into this report and should not be considered part of this report.

Certain statements contained in the exhibits furnished with this report may be considered forward looking in nature and are subject to various risks, uncertainties, and assumptions. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, the Company's actual results may vary materially from those anticipated, estimated, or expected. Among the key risks and uncertainties that may have a direct bearing on the Company's future operating results, performance, or financial condition expressed or implied by the forward-looking statements are the matters discussed in the Risk Factors section of the Company's Annual Report on Form 10-K for the year ended December 31, 2021 filed with the SEC on February 28, 2022. Although the Company may from time to time voluntarily update its prior forward-looking statements, it disclaims any commitment to do so except as required by securities laws.

Item 5.02 Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers; Compensatory Arrangements of Certain Officers.

On February 25, 2022, James P. Abel notified the Company of his retirement from the Company's Board of Directors (the "Board") effective as of March 17, 2022, after more than 18 years of service. Mr. Abel is currently serving as a Class II member of the Board.

Item 9.01 Financial Statements and Exhibits.

(d)    Exhibits. The following exhibits are furnished as part of this report:

Exhibit No.	Description
99.1	Press Release dated February 28, 2022 - "Nelnet Reports Fourth Quarter 2021 Results"
99.2	Supplemental Financial Information for the Quarter Ended December 31, 2021
99.3	2021 Letter to Shareholders from the Chief Executive Officer
104	Cover Page Interactive Data File (formatted as Inline XBRL and included as Exhibit 101).

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

Dated: February 28, 2022

NELNET, INC.

By:    /s/ JAMES D. KRUGER

Name:    James D. Kruger

Title:    Chief Financial Officer

EX-99.1

Nelnet Reports Fourth Quarter 2021 Results

LINCOLN, Neb., February 28, 2022 - Nelnet (NYSE: NNI) today reported GAAP net income of $132.7 million, or $3.46 per share, for the fourth quarter of 2021, compared with GAAP net income of $235.0 million, or $6.10 per share, for the same period a year ago.

Net income, excluding derivative market value adjustments1, was $95.9 million, or $2.50 per share, for the fourth quarter of 2021, compared with $240.4 million, or $6.23 per share, for the same period in 2020.

"2021 was a tremendous year for Nelnet,” said Jeff Noordhoek, chief executive officer of Nelnet. “We advanced our purpose to serve others and make dreams possible for our customers. Even with the complexity of the ongoing pandemic, our core operating businesses excelled, delivering better than expected results and increasing our team to almost 8,000 associates. Looking ahead, we are optimistic about our operations and investments in existing and new opportunities, but we also anticipate choppy earnings over the quarters as our investment portfolio grows.”

Certain Items Impacting Comparability

In October 2021, the joint venture that purchased the former Wells Fargo private education loan portfolio and in which the company has an approximate 8 percent interest, completed a final securitization that permanently financed all remaining eligible private education loans purchased by the joint venture. Upon completing the securitization, the company's financial commitment to the joint venture was terminated and the company recognized $37.9 million (or $28.8 million after tax, or $0.75 per share) in income during the fourth quarter of 2021 to adjust its negative carrying value of this investment.

Also in October 2021, an entity in which the company has an equity investment completed an additional equity raise. As a result, the company recognized income of $10.3 million (or $7.8 million after tax, or $0.20 per share) during the fourth quarter of 2021 to adjust its carrying value to reflect the October 2021 transaction value.

During the fourth quarter of 2020, the company recognized a gain of $258.6 million (or $196.5 million after tax, or $5.10 per share) from the recapitalization and deconsolidation of ALLO Communications LLC (ALLO). The operating results during the fourth quarter of 2020 were also impacted by the recognition of a $24.8 million (or $18.8 million after tax, or $0.49 per share) non-cash loss related to the company's solar investments, the accounting treatment for which results in accelerated losses in the initial years of investment.

Operating Segments

Nelnet currently operates four primary business segments, earning interest income on loans in its Asset Generation and Management (AGM) segment and fee-based revenue in its Loan Servicing and Systems segment and Education Technology, Services, and Payment Processing segment. On November 2, 2020, Nelnet Bank launched operations and its financial results are presented by the company as a reportable segment.

Asset Generation and Management

The AGM operating segment reported net interest income of $70.1 million during the fourth quarter of 2021, compared with $84.3 million for the same period a year ago. The company maintains an overall risk management strategy that incorporates the use of derivative instruments to reduce the economic effect of interest rate volatility. The company recognized expense from derivative settlements of $5.8 million during the fourth quarter of 2021, compared with expense of $4.0 million for the same period in 2020. Derivative settlements for each applicable period should be evaluated with the company's net interest income. Net interest income less derivative settlements was $64.3 million in the fourth quarter of 2021, compared with $80.3 million in the fourth quarter of 2020. The decrease in net interest income and derivative settlements was due to a decrease in core loan spread in 2021 and by the expected decrease in the average balance of loans outstanding from $19.8 billion in the fourth quarter of 2020 to $18.1 billion for the same period in 2021.

AGM recognized a negative provision for loan losses in the fourth quarter of 2021 of $2.0 million ($1.5 million after tax), compared with a negative provision for loan losses of $10.4 million ($7.9 million after tax) in the fourth quarter of 2020.

Net income for the AGM segment was $108.7 million for the three months ended December 31, 2021, compared with $62.6 million for the same period in 2020. The increase in net income in 2021 was due to the income recognized from AGM's investment in the joint venture that purchased the Wells Fargo loan portfolio, as discussed above. In addition, during the fourth quarter of 2021, AGM recognized a gain of $48.4 million ($36.8 million after tax) related to changes in the fair values of

1Net income, excluding derivative market value adjustments, is a non-GAAP measure. See "Non-GAAP Performance Measures" at the end of this press release and the "Non-GAAP Disclosures" section below for explanatory information and reconciliations of GAAP to non-GAAP financial information.

derivative instruments that do not qualify for hedge accounting as compared to a loss of $7.1 million ($5.4 million after tax) for the same period in 2020.

Loan Servicing and Systems

Revenue from the Loan Servicing and Systems segment was $150.4 million for the fourth quarter of 2021, compared with $114.0 million for the same period in 2020. During the fourth quarter of 2021, the company earned additional revenue on its contracts with the U.S. Department of Education (Department) for incremental work performed to support the expected expiration of the Coronavirus Aid, Relief, and Economic Security (CARES) Act suspension of payments on government-owned student loans. The increase was also due to the company beginning to service the former Wells Fargo loan portfolio during the first half of 2021 and earning deconversion fees after a Department servicer using the company’s platform exited its contract with the Department during the fourth quarter of 2021.

As of December 31, 2021, the company was servicing $529.0 billion in government-owned, Federal Family Education Loan (FFEL) Program, private education, and consumer loans for 16.4 million borrowers, as compared to $490.2 billion in servicing volume for 15.2 million borrowers as of December 31, 2020.

Net income for the Loan Servicing and Systems segment was $25.8 million for the three months ended December 31, 2021, compared with $9.0 million for the same period in 2020.

Education Technology, Services, and Payment Processing

For the fourth quarter of 2021, revenue from the Education Technology, Services, and Payment Processing operating segment was $81.0 million, an increase from $65.1 million for the same period in 2020. Revenue less direct costs to provide education technology, services, and payment processing services for the fourth quarter of 2021 was $52.4 million, compared with $46.3 million for the same period in 2020.

Operating expenses increased for the fourth quarter of 2021 compared with the same period in 2020 to support customer growth, technology investments, and the acquisitions of HigherSchool and CD2.

Net income for the Education Technology, Services, and Payment Processing segment was $8.0 million for the three months ended December 31, 2021, compared with $9.2 million for the same period in 2020.

Nelnet Bank

As of December 31, 2021, Nelnet Bank had a $257.9 million loan portfolio, consisting of $169.9 million of private education loans and $88.0 million of FFEL Program loans, and had $425.4 million of deposits. Nelnet Bank's net loss for the quarter ended December 31, 2021 was $0.1 million.

Year-End Results

GAAP net income for the year ended December 31, 2021 was $393.3 million, or $10.20 per share, compared with GAAP net income of $352.4 million, or $9.02 per share, for 2020. Net income in 2021, excluding derivative market value adjustments1, was $322.7 million, or $8.37 per share, compared with $373.8 million, or $9.57 per share, for 2020.

Forward-Looking and Cautionary Statements

This press release contains forward-looking statements within the meaning of federal securities laws. The words “anticipate,” “assume," "believe,” “continue,” “could,” “estimate,” “expect,” “forecast,” “future,” “intend,” “may,” “plan,” “potential,” “predict,” "scheduled," “should,” “will,” “would,” and similar expressions, as well as statements in future tense, are intended to identify forward-looking statements. These statements are based on management's current expectations as of the date of this release and are subject to known and unknown risks, uncertainties, assumptions, and other factors that may cause the actual results and performance to be materially different from any future results or performance expressed or implied by such forward-looking statements. Such risks and uncertainties include, but are not limited to: risks and uncertainties related to the severity, magnitude, and duration of the COVID-19 pandemic, including changes in the macroeconomic environment and consumer behavior, restrictions on business, educational, individual, or travel activities intended to combat the pandemic, and volatility in market conditions resulting from the pandemic; risks related to the ability to successfully maintain and increase allocated volumes of student loans serviced by the company under existing and any future servicing contracts with the Department, which current contracts accounted for 29 percent of the company's revenue in 2021; risks to the company related to the Department's initiatives to procure new contracts for federal student loan servicing and awards of contracts to other parties, including the pending and uncertain nature of the Department's procurement process, risks that the company may not be successful in obtaining any of such potential new contracts, and risks related to the company's ability to comply with

agreements with third-party customers for the servicing of loans; risks related to the company's loan portfolio, such as interest rate basis and repricing risk and changes in levels of loan repayment or default rates; the use of derivatives to manage exposure to interest rate fluctuations; the uncertain nature of expected benefits from FFEL Program, private education, and consumer loan purchases and initiatives to purchase additional FFEL Program, private education, and consumer loans or interests therein; financing and liquidity risks, including risks of changes in the securitization and other financing markets for loans; risks and uncertainties from changes in terms of education loans and in the educational credit and services marketplace resulting from changes in applicable laws, regulations, and government programs and budgets, such as changes resulting from the CARES Act and the expected decline over time in FFEL Program loan interest income due to the discontinuation of new FFEL Program loan originations in 2010 and the resulting initiatives by the company to adjust to a post-FFEL Program environment, as well as the possibility of new student loan forgiveness or broad debt cancellation programs by the government or other incentives to consolidate away from existing FFEL Program loans; risks and uncertainties of the expected benefits from the November 2020 launch of Nelnet Bank operations, including the ability to successfully conduct banking operations and achieve expected market penetration; risks and uncertainties related to other initiatives to pursue additional strategic investments (and anticipated income therefrom), acquisitions, and other activities, including activities that are intended to diversify the company both within and outside of its historical core education-related businesses; risks from changes in economic conditions and consumer behavior; cybersecurity risks, including disruptions to systems, disclosure of confidential information, and/or damage to reputation resulting from cyber-breaches; and changes in the general interest rate environment, including the availability of any relevant money-market index rate such as LIBOR or the relationship between the relevant money-market index rate and the rate at which the company's assets and liabilities are priced.

For more information, see the "Risk Factors" sections and other cautionary discussions of risks and uncertainties included in documents filed or furnished by the company with the Securities and Exchange Commission, including the cautionary information about forward-looking statements contained in the company's supplemental financial information for the fourth quarter ended December 31, 2021. All forward-looking statements in this release are as of the date of this release. Although the company may voluntarily update or revise its forward-looking statements from time to time to reflect actual results or changes in the company's expectations, the company disclaims any commitment to do so except as required by law.

Non-GAAP Performance Measures

The company prepares its financial statements and presents its financial results in accordance with U.S. GAAP. However, it also provides additional non-GAAP financial information related to specific items management believes to be important in the evaluation of its operating results and performance. Reconciliations of GAAP to non-GAAP financial information, and a discussion of why the company believes providing this additional information is useful to investors, is provided in the "Non-GAAP Disclosures" section below.

Consolidated Statements of Income

(Dollars in thousands, except share data)

(unaudited)

	Three months ended				Year ended
	December 31, 2021		September 30, 2021	December 31, 2020	December 31, 2021	December 31, 2020
Interest income:
Loan interest	$	112,118	124,096	132,673	482,337	595,113
Investment interest	12,376		12,558	6,165	41,498	24,543
Total interest income	124,494		136,654	138,838	523,835	619,656
Interest expense:
Interest on bonds and notes payable and bank deposits	48,294		50,176	52,282	176,233	330,071
Net interest income	76,200		86,478	86,556	347,602	289,585
Less (negative provision) provision for loan losses	(1,578)		5,827	(10,116)	(12,426)	63,360
Net interest income after provision for loan losses	77,778		80,651	96,672	360,028	226,225
Other income/expense:
Loan servicing and systems revenue	150,402		112,351	113,990	486,363	451,561
Education technology, services, and payment processing revenue	80,950		85,324	65,097	338,234	282,196
Communications revenue	—		—	19,253	—	76,643
Other	48,497		11,867	(12,350)	78,681	57,561
Gain on sale of loans	—		3,444	—	18,715	33,023
Gain from deconsolidation of ALLO	—		—	258,588	—	258,588
Impairment expense and provision for beneficial interests, net	(4,137)		(14,159)	9,696	(16,360)	(24,723)
Derivative market value adjustments and derivative settlements, net	42,579		1,351	(11,059)	71,446	(24,465)
Total other income/expense	318,291		200,178	443,215	977,079	1,110,384
Cost of services:
Cost to provide education technology, services, and payment processing services	28,597		31,335	18,782	108,660	82,206
Cost to provide communications services	—		—	5,573	—	22,812
Total cost of services	28,597		31,335	24,355	108,660	105,018
Operating expenses:
Salaries and benefits	143,781		128,592	136,612	507,132	501,832
Depreciation and amortization	17,612		15,710	31,350	73,741	118,699
Other expenses	37,857		38,324	45,391	145,469	160,574
Total operating expenses	199,250		182,626	213,353	726,342	781,105
Income before income taxes	168,222		66,868	302,179	502,105	450,486
Income tax expense	(39,075)		(15,649)	(70,573)	(115,822)	(100,860)
Net income	129,147		51,219	231,606	386,283	349,626
Net loss attributable to noncontrolling interests	3,536		1,919	3,385	7,003	2,817
Net income attributable to Nelnet, Inc.	$	132,683	53,138	234,991	393,286	352,443
Earnings per common share:
Net income attributable to Nelnet, Inc. shareholders - basic and diluted	$	3.46	1.38	6.10	10.20	9.02
Weighted average common shares outstanding -  basic and diluted	38,352,942		38,595,721	38,552,261	38,572,801	39,059,588

Condensed Consolidated Balance Sheets

(Dollars in thousands)

(unaudited)

	As of		As of	As of
	December 31, 2021		September 30, 2021	December 31, 2020
Assets:
Loans and accrued interest receivable, net	$	18,335,197	19,304,203	20,185,656
Cash, cash equivalents, and investments	1,714,482		1,566,849	1,114,189
Restricted cash	1,068,626		1,059,142	837,146
Goodwill and intangible assets, net	194,121		197,268	217,162
Other assets	365,615		275,277	292,007
Total assets	$	21,678,041	22,402,739	22,646,160
Liabilities:
Bonds and notes payable	$	17,631,089	18,610,748	19,320,726
Bank deposits	344,315		200,651	54,633
Other liabilities	749,799		734,377	642,452
Total liabilities	18,725,203		19,545,776	20,017,811
Equity:
Total Nelnet, Inc. shareholders' equity	2,951,206		2,859,254	2,632,042
Noncontrolling interests	1,632		(2,291)	(3,693)
Total equity	2,952,838		2,856,963	2,628,349
Total liabilities and equity	$	21,678,041	22,402,739	22,646,160

Contacts:

Media, Ben Kiser, 402.458.3024, or Investors, Phil Morgan, 402.458.3038, both of Nelnet, Inc.

Non-GAAP Disclosures

(Dollars in thousands, except share data)

(unaudited)

Non-GAAP financial measures disclosed by management are meant to provide additional information and insight relative to business trends to investors and, in certain cases, to present financial information as measured by rating agencies and other users of financial information. These measures are not in accordance with, or a substitute for, GAAP and may be different from, or inconsistent with, non-GAAP financial measures used by other companies. The company reports this non-GAAP information because the company believes that it provides additional information regarding operational and performance indicators that are closely assessed by management. There is no comprehensive, authoritative guidance for the presentation of such non-GAAP information, which is only meant to supplement GAAP results by providing additional information that management utilizes to assess performance.

Net income, excluding derivative market value adjustments

	Three months ended December 31,			Year ended December 31,
	2021		2020	2021	2020
GAAP net income attributable to Nelnet, Inc.	$	132,683	234,991	393,286	352,443
Realized and unrealized derivative market value adjustments (a)	(48,359)		7,071	(92,813)	28,144
Tax effect (b)	11,606		(1,697)	22,275	(6,755)
Net income attributable to Nelnet, Inc., excluding   derivative market value adjustments	$	95,930	240,365	322,748	373,832
Earnings per share:
GAAP net income attributable to Nelnet, Inc.	$	3.46	6.10	10.20	9.02
Realized and unrealized derivative market value adjustments (a)	(1.26)		0.18	(2.41)	0.72
Tax effect (b)	0.30		(0.05)	0.58	(0.17)
Net income attributable to Nelnet, Inc., excluding   derivative market value adjustments	$	2.50	6.23	8.37	9.57

(a)    "Derivative market value adjustments" includes both the realized portion of gains and losses (corresponding to variation margin received or paid on derivative instruments that are settled daily at a central clearinghouse) and the unrealized portion of gains and losses that are caused by changes in fair values of derivatives which do not qualify for "hedge treatment" under GAAP. "Derivative market value adjustments" does not include "derivative settlements" that represent the cash paid or received during the current period to settle with derivative instrument counterparties the economic effect of the company's derivative instruments based on their contractual terms.

The accounting for derivatives requires that changes in the fair value of derivative instruments be recognized currently in earnings, with no fair value adjustment of the hedged item, unless specific hedge accounting criteria is met. Management has structured all of the company’s derivative transactions with the intent that each is economically effective; however, the company’s derivative instruments do not qualify for hedge accounting. As a result, the change in fair value of derivative instruments is reported in current period earnings with no consideration for the corresponding change in fair value of the hedged item. Under GAAP, the cumulative net realized and unrealized gain or loss caused by changes in fair values of derivatives in which the company plans to hold to maturity will equal zero over the life of the contract. However, the net realized and unrealized gain or loss during any given reporting period fluctuates significantly from period to period.

The company believes these point-in-time estimates of asset and liability values related to its derivative instruments that are subject to interest rate fluctuations are subject to volatility mostly due to timing and market factors beyond the control of management, and affect the period-to-period comparability of the results of operations. Accordingly, the company’s management utilizes operating results excluding these items for comparability purposes when making decisions regarding the company’s performance and in presentations with credit rating agencies, lenders, and investors.

(b)    The tax effects are calculated by multiplying the realized and unrealized derivative market value adjustments by the applicable statutory income tax rate.

Core loan spread

The following table analyzes the loan spread on AGM’s portfolio of loans, which represents the spread between the yield earned on loan assets and the costs of the liabilities and derivative instruments used to fund the assets. The spread amounts included in the following table are calculated by using the notional dollar values found in the "Net interest income, net of settlements on derivatives" table on the following page, divided by the average balance of loans or debt outstanding.

	Three months ended December 31,
	2021			2020
Variable loan yield, gross	2.62		%	2.76	%
Consolidation rebate fees	(0.85)			(0.84)
Discount accretion, net of premium and deferred origination costs amortization (a)	0.02			0.01
Variable loan yield, net	1.79			1.93
Loan cost of funds - interest expense	(1.06)			(1.08)
Loan cost of funds - derivative settlements (b) (c)	(0.02)			(0.00	)
Variable loan spread	0.71			0.85
Fixed rate floor income, gross	0.76			0.73
Fixed rate floor income - derivative settlements (b) (d)	(0.11)			(0.08)
Fixed rate floor income, net of settlements on derivatives	0.65			0.65
Core loan spread	1.36		%	1.50	%
Average balance of AGM's loans	$	18,063,787		19,753,650
Average balance of AGM's debt outstanding	17,777,230			19,402,942

(a)    During the fourth quarter of 2021, the company changed its estimate of the constant prepayment rate used to amortize/accrete federally insured loan premium/discounts for its consolidation loans from 3 percent to 4 percent that resulted in a $6.2 million increase to the company’s net loan discount balance and a corresponding decrease to interest income. The impact of this adjustment was excluded from the above table.

(b)    Derivative settlements represent the cash paid or received during the current period to settle with derivative instrument counterparties the economic effect of the company's derivative instruments based on their contractual terms. Derivative accounting requires that net settlements with respect to derivatives that do not qualify for "hedge treatment" under GAAP be recorded in a separate income statement line item below net interest income. The company maintains an overall risk management strategy that incorporates the use of derivative instruments to reduce the economic effect of interest rate volatility. As such, management believes derivative settlements for each applicable period should be evaluated with the company’s net interest income (loan spread) as presented in this table.

A reconciliation of core loan spread, which includes the impact of derivative settlements on loan spread, to loan spread without derivative settlements follows.

	Three months ended December 31,
	2021		2020
Core loan spread	1.36	%	1.50	%
Derivative settlements (1:3 basis swaps)	0.02		0.00
Derivative settlements (fixed rate floor income)	0.11		0.08
Loan spread	1.49	%	1.58	%

(c)    Derivative settlements consist of net settlements paid related to the company’s 1:3 basis swaps.

(d)    Derivative settlements consist of net settlements paid related to the company’s floor income interest rate swaps.

Net interest income, net of settlements on derivatives

The following table summarizes the components of "net interest income" and "derivative settlements, net" from the AGM segment statements of income.

	Three months ended December 31,
	2021		2020
Variable interest income, gross	$	119,994	137,838
Consolidation rebate fees	(38,566)		(41,641)
Discount accretion, net of premium and deferred origination costs amortization	(5,123)		246
Variable interest income, net	76,305		96,443
Interest on bonds and notes payable	(47,459)		(52,435)
Derivative settlements (basis swaps), net (a)	(699)		(60)
Variable loan interest margin, net of settlements on derivatives (a)	28,147		43,948
Fixed rate floor income, gross	34,577		36,202
Derivative settlements (interest rate swaps), net (a)	(5,081)		(3,928)
Fixed rate floor income, net of settlements on derivatives (a)	29,496		32,274
Core loan interest income (a)	57,643		76,222
Investment interest	7,871		4,361
Intercompany interest	(1,177)		(230)
Net interest income (net of settlements on derivatives) (a)	$	64,337	80,353

(a)    Core loan interest income and net interest income (net of settlements on derivatives) are non-GAAP financial measures. For an explanation of GAAP accounting for derivative settlements and the reasons why the Company reports these non-GAAP measures see footnote (b) to the table immediately under the caption “Core loan spread” above.

A reconciliation of net interest income (net of settlements on derivatives) to net interest income for the company's AGM segment follows.

	Three months ended December 31,
	2021		2020
Net interest income (net of settlements on derivatives)	$	64,337	80,353
Derivative settlements (1:3 basis swaps)	699		60
Derivative settlements (fixed rate floor income)	5,081		3,928
Net interest income	$	70,117	84,341

EX-99.2

For Release: February 28, 2022

Investor Contact: Phil Morgan, 402.458.3038

Nelnet, Inc. supplemental financial information for the fourth quarter 2021

(All dollars are in thousands, except per share amounts, unless otherwise noted)

The following information should be read in connection with Nelnet, Inc.'s (the “Company's”) press release for fourth quarter 2021 earnings, dated February 28, 2022, and the Company's Annual Report on Form 10-K for the year ended December 31, 2021.

Forward-looking and cautionary statements

This report contains forward-looking statements and information that are based on management's current expectations as of the date of this document. Statements that are not historical facts, including statements about the Company's plans and expectations for future financial condition, results of operations or economic performance, or that address management's plans and objectives for future operations, and statements that assume or are dependent upon future events, are forward-looking statements. The words “anticipate,” “assume,” “believe,” “continue,” “could,” “estimate,” “expect,” “forecast,” “future,” “intend,” “may,” “plan,” “potential,” “predict,” “scheduled,” “should,” “will,” “would,” and similar expressions, as well as statements in future tense, are intended to identify forward-looking statements.

The forward-looking statements are based on assumptions and analyses made by management in light of management's experience and its perception of historical trends, current conditions, expected future developments, and other factors that management believes are appropriate under the circumstances. These statements are subject to known and unknown risks, uncertainties, assumptions, and other factors that may cause the actual results and performance to be materially different from any future results or performance expressed or implied by such forward-looking statements. These factors include, among others, the risks and uncertainties set forth in the “Risk Factors” section of the Company's Annual Report on Form 10-K for the year ended December 31, 2021 (the "2021 Annual Report"), and include such risks and uncertainties as:

•risks and uncertainties related to the severity, magnitude, and duration of the coronavirus disease 2019 (“COVID-19”) pandemic, including changes in the macroeconomic environment and consumer behavior, restrictions on business, educational, individual, or travel activities intended to combat the pandemic, and volatility in market conditions resulting from the pandemic, including interest rates, the value of equities, and other financial assets;

•risks related to the ability to successfully maintain and increase allocated volumes of student loans serviced by the Company under existing and any future servicing contracts with the U.S. Department of Education (the "Department"), which current contracts accounted for 29 percent of the Company's revenue in 2021, risks to the Company related to the Department's initiatives to procure new contracts for federal student loan servicing, including the pending and uncertain nature of the Department's procurement process, risks that the Company may not be successful in obtaining any of such potential new contracts, and risks related to the Company's ability to comply with agreements with third-party customers for the servicing of Federal Direct Loan Program, Federal Family Education Loan Program (the "FFEL Program" or "FFELP"), private education, and consumer loans;

•loan portfolio risks such as interest rate basis and repricing risk resulting from the fact that the interest rate characteristics of the student loan assets do not match the interest rate characteristics of the funding for those assets, the risk of loss of floor income on certain student loans originated under the FFEL Program, risks related to the use of derivatives to manage exposure to interest rate fluctuations, uncertainties regarding the expected benefits from purchased securitized and unsecuritized FFELP, private education, and consumer loans, or investment interests therein, and initiatives to purchase additional FFELP, private education, and consumer loans, and risks from changes in levels of loan prepayment or default rates;

•financing and liquidity risks, including risks of changes in the general interest rate environment, including the availability of any relevant money market index rate such as LIBOR or the relationship between the relevant money market index rate and the rate at which the Company's assets and liabilities are priced, and changes in the securitization and other financing markets for loans, including adverse changes resulting from unanticipated repayment trends on student loans in the Company's securitization trusts that could accelerate or delay repayment of the associated bonds, which may increase the costs or limit the availability of financings necessary to purchase, refinance, or continue to hold student loans;

•risks from changes in the terms of education loans and in the educational credit and services markets resulting from changes in applicable laws, regulations, and government programs and budgets, such as changes resulting from the Coronavirus Aid, Relief, and Economic Security Act (the "CARES Act") and the expected decline over time in FFELP loan interest income due to the discontinuation of new FFELP loan originations in 2010 and potential government initiatives or proposals to consolidate existing FFELP loans to the Federal Direct Loan Program, otherwise encourage or

1

allow FFELP loans to be refinanced with Federal Direct Loan Program loans, and/or create additional loan forgiveness or broad debt cancellation programs;

•risks related to a breach of or failure in the Company's operational or information systems or infrastructure, or those of third-party vendors, including cybersecurity risks related to a disclosure of confidential loan borrower and other customer information, the potential disruption of the Company's systems or those of third-party vendors or customers, and/or the potential damage to the Company's reputation resulting from cyber-breaches;

•uncertainties inherent in forecasting future cash flows from student loan assets and related asset-backed securitizations;

•risks and uncertainties of the expected benefits from the November 2020 launch of Nelnet Bank operations, including the ability to successfully conduct banking operations and achieve expected market penetration;

•risks related to the expected benefits to the Company and to ALLO Communications LLC (referred to collectively with its holding company ALLO Holdings, LLC as “ALLO”) from the recapitalization and additional funding for ALLO and the Company’s continuing investment in ALLO, and risks related to investments in solar projects, including risks of not being able to realize tax credits which remain subject to recapture by taxing authorities;

•risks and uncertainties related to other initiatives to pursue additional strategic investments (and anticipated income therefrom), acquisitions, and other activities, such as the transactions associated with the sale by Wells Fargo of its private education loan portfolio for which the Company was selected as the new servicer (including risks associated with errors that occasionally occur in converting loan servicing portfolio acquisitions to a new servicing platform, and uncertainties associated with expected income from the joint venture that purchased the Wells Fargo portfolio), including activities that are intended to diversify the Company both within and outside of its historical core education-related businesses;

•risks and uncertainties associated with climate change, including extreme weather events and related natural disasters, which could result in increased loan portfolio credit risks and other asset and operational risks, as well as risks and uncertainties associated with efforts to address climate change; and

•risks and uncertainties associated with litigation matters and with maintaining compliance with the extensive regulatory requirements applicable to the Company's businesses, reputational and other risks, including the risk of increased regulatory costs resulting from the politicization of student loan servicing, potential changes to corporate tax rates, and uncertainties inherent in the estimates and assumptions about future events that management is required to make in the preparation of the Company's consolidated financial statements.

All forward-looking statements contained in this report are qualified by these cautionary statements and are made only as of the date of this document. Although the Company may from time to time voluntarily update or revise its prior forward-looking statements to reflect actual results or changes in the Company's expectations, the Company disclaims any commitment to do so except as required by law.

2

Consolidated Statements of Income

(Dollars in thousands, except share data)

(unaudited)

	Three months ended				Year ended
	December 31, 2021		September 30, 2021	December 31, 2020	December 31, 2021	December 31, 2020
Interest income:
Loan interest	$	112,118	124,096	132,673	482,337	595,113
Investment interest	12,376		12,558	6,165	41,498	24,543
Total interest income	124,494		136,654	138,838	523,835	619,656
Interest expense:
Interest on bonds and notes payable and bank deposits	48,294		50,176	52,282	176,233	330,071
Net interest income	76,200		86,478	86,556	347,602	289,585
Less (negative provision) provision for loan losses	(1,578)		5,827	(10,116)	(12,426)	63,360
Net interest income after provision for loan losses	77,778		80,651	96,672	360,028	226,225
Other income/expense:
Loan servicing and systems revenue	150,402		112,351	113,990	486,363	451,561
Education technology, services, and payment processing revenue	80,950		85,324	65,097	338,234	282,196
Communications revenue	—		—	19,253	—	76,643
Other	48,497		11,867	(12,350)	78,681	57,561
Gain on sale of loans	—		3,444	—	18,715	33,023
Gain from deconsolidation of ALLO	—		—	258,588	—	258,588
Impairment expense and provision for beneficial interests, net	(4,137)		(14,159)	9,696	(16,360)	(24,723)
Derivative settlements, net	(5,780)		(5,909)	(3,988)	(21,367)	3,679
Derivative market value adjustments, net	48,359		7,260	(7,071)	92,813	(28,144)
Total other income/expense	318,291		200,178	443,215	977,079	1,110,384
Cost of services:
Cost to provide education technology, services, and payment processing services	28,597		31,335	18,782	108,660	82,206
Cost to provide communications services	—		—	5,573	—	22,812
Total cost of services	28,597		31,335	24,355	108,660	105,018
Operating expenses:
Salaries and benefits	143,781		128,592	136,612	507,132	501,832
Depreciation and amortization	17,612		15,710	31,350	73,741	118,699
Other expenses	37,857		38,324	45,391	145,469	160,574
Total operating expenses	199,250		182,626	213,353	726,342	781,105
Income before income taxes	168,222		66,868	302,179	502,105	450,486
Income tax expense	(39,075)		(15,649)	(70,573)	(115,822)	(100,860)
Net income	129,147		51,219	231,606	386,283	349,626
Net loss attributable to noncontrolling interests	3,536		1,919	3,385	7,003	2,817
Net income attributable to Nelnet, Inc.	$	132,683	53,138	234,991	393,286	352,443
Earnings per common share:
Net income attributable to Nelnet, Inc. shareholders - basic and diluted	$	3.46	1.38	6.10	10.20	9.02
Weighted average common shares outstanding - basic and diluted	38,352,942		38,595,721	38,552,261	38,572,801	39,059,588

3

Condensed Consolidated Balance Sheets

(Dollars in thousands)

(unaudited)

	As of		As of	As of
	December 31, 2021		September 30, 2021	December 31, 2020
Assets:
Loans and accrued interest receivable, net	$	18,335,197	19,304,203	20,185,656
Cash, cash equivalents, and investments	1,714,482		1,566,849	1,114,189
Restricted cash	1,068,626		1,059,142	837,146
Goodwill and intangible assets, net	194,121		197,268	217,162
Other assets	365,615		275,277	292,007
Total assets	$	21,678,041	22,402,739	22,646,160
Liabilities:
Bonds and notes payable	$	17,631,089	18,610,748	19,320,726
Bank deposits	344,315		200,651	54,633
Other liabilities	749,799		734,377	642,452
Total liabilities	18,725,203		19,545,776	20,017,811
Equity:
Total Nelnet, Inc. shareholders' equity	2,951,206		2,859,254	2,632,042
Noncontrolling interests	1,632		(2,291)	(3,693)
Total equity	2,952,838		2,856,963	2,628,349
Total liabilities and equity	$	21,678,041	22,402,739	22,646,160

4

Overview

The Company is a diverse, innovative company with a purpose to serve others and a vision to make dreams possible. The largest operating businesses engage in loan servicing and education technology, services, and payment processing, and the Company also has a significant investment in communications. A significant portion of the Company's revenue is net interest income earned on a portfolio of federally insured student loans. The Company also makes investments to further diversify both within and outside of its historical core education-related businesses including, but not limited to, investments in early-stage and emerging growth companies, real estate, and renewable energy (solar).

The Company was formed as a Nebraska corporation in 1978 to service federal student loans for two local banks. The Company built on this initial foundation as a servicer to become a leading originator, holder, and servicer of federal student loans, principally consisting of loans originated under the FFEL Program.

The Health Care and Education Reconciliation Act of 2010 discontinued new loan originations under the FFEL Program, effective July 1, 2010, and requires all new federal student loan originations be made directly by the Department through the Federal Direct Loan Program. As a result, the Company no longer originates FFELP loans. However, a significant portion of the Company's income continues to be derived from its existing FFELP student loan portfolio. Interest income on the Company's existing FFELP loan portfolio will decline over time as the portfolio is paid down. Since all FFELP loans will eventually run off, a key objective of the Company is to reposition itself for the post-FFELP environment.

To reduce its reliance on interest income from FFELP loans, the Company has expanded its services and products. This expansion has been accomplished through internal growth and innovation as well as business and certain investment acquisitions. The Company is also actively expanding its private education and consumer loan portfolios, and in November 2020 launched Nelnet Bank. In addition, the Company has been servicing federally owned student loans for the Department since 2009.

Liquidity

The Company intends to use its strong liquidity position, as summarized below, to continue to provide and expand its products and services and capitalize on market opportunities, including FFELP, private education, and consumer loan acquisitions (or investment interests therein); strategic acquisitions and investments; and capital management initiatives, including stock repurchases, debt repurchases, and dividend distributions.

•As of December 31, 2021, the Company had cash and cash equivalents of $125.6 million. Cash held by Nelnet Bank is generally not available for Company activities outside of Nelnet Bank. Excluding Nelnet Bank, cash and cash equivalents as of December 31, 2021 was $99.4 million.

•The Company has historically generated positive cash flow from operations. For the year ended December 31, 2021, the Company’s net cash provided by operating activities was $544.9 million.

•The Company has a $495.0 million unsecured line of credit with a maturity date of September 22, 2026. As of December 31, 2021, there was no amount outstanding on the unsecured line of credit and $495.0 million was available for future use. The line of credit provides that the Company may increase the aggregate financing commitments, through the existing lenders and/or through new lenders, up to a total of $737.5 million, subject to certain conditions.

•The majority of the Company’s portfolio of student loans is funded in asset-backed securitizations that will generate significant earnings and cash flow over the life of these transactions. As of December 31, 2021, the Company currently expects future undiscounted cash flows from its securitization portfolio to be approximately $1.88 billion, of which approximately $1.29 billion will be generated over the next five years.

5

GAAP Net Income and Non-GAAP Net Income, Excluding Adjustments

The Company prepares its financial statements and presents its financial results in accordance with GAAP. However, it also provides additional non-GAAP financial information related to specific items management believes to be important in the evaluation of its operating results and performance. A reconciliation of the Company's GAAP net income to net income, excluding derivative market value adjustments, and a discussion of why the Company believes providing this additional information is useful to investors, is provided below.

	Three months ended				Year ended
	December 31, 2021		September 30, 2021	December 31, 2020	December 31, 2021	December 31, 2020
GAAP net income attributable to Nelnet, Inc.	$	132,683	53,138	234,991	393,286	352,443
Realized and unrealized derivative market value adjustments	(48,359)		(7,260)	7,071	(92,813)	28,144
Tax effect (a)	11,606		1,742	(1,697)	22,275	(6,755)
Net income attributable to Nelnet, Inc., excluding derivative market value adjustments (b)	$	95,930	47,620	240,365	322,748	373,832
Earnings per share:
GAAP net income attributable to Nelnet, Inc.	$	3.46	1.38	6.10	10.20	9.02
Realized and unrealized derivative market value adjustments	(1.26)		(0.19)	0.18	(2.41)	0.72
Tax effect (a)	0.30		0.04	(0.05)	0.58	(0.17)
Net income attributable to Nelnet, Inc., excluding derivative market value adjustments (b)	$	2.50	1.23	6.23	8.37	9.57

(a)    The tax effects are calculated by multiplying the realized and unrealized derivative market value adjustments by the applicable statutory income tax rate.

(b)    "Derivative market value adjustments" includes both the realized portion of gains and losses (corresponding to variation margin received or paid on derivative instruments that are settled daily at a central clearinghouse) and the unrealized portion of gains and losses that are caused by changes in fair values of derivatives which do not qualify for "hedge treatment" under GAAP. "Derivative market value adjustments" does not include "derivative settlements" that represent the cash paid or received during the current period to settle with derivative instrument counterparties the economic effect of the Company's derivative instruments based on their contractual terms.

The accounting for derivatives requires that changes in the fair value of derivative instruments be recognized currently in earnings, with no fair value adjustment of the hedged item, unless specific hedge accounting criteria is met. Management has structured all of the Company’s derivative transactions with the intent that each is economically effective; however, the Company’s derivative instruments do not qualify for hedge accounting. As a result, the change in fair value of derivative instruments is reported in current period earnings with no consideration for the corresponding change in fair value of the hedged item. Under GAAP, the cumulative net realized and unrealized gain or loss caused by changes in fair values of derivatives in which the Company plans to hold to maturity will equal zero over the life of the contract. However, the net realized and unrealized gain or loss during any given reporting period fluctuates significantly from period to period.

The Company believes these point-in-time estimates of asset and liability values related to its derivative instruments that are subject to interest rate fluctuations are subject to volatility mostly due to timing and market factors beyond the control of management, and affect the period-to-period comparability of the results of operations. Accordingly, the Company’s management utilizes operating results excluding these items for comparability purposes when making decisions regarding the Company’s performance and in presentations with credit rating agencies, lenders, and investors. Consequently, the Company reports this non-GAAP information because the Company believes that it provides additional information regarding operational and performance indicators that are closely assessed by management. There is no comprehensive, authoritative guidance for the presentation of such non-GAAP information, which is only meant to supplement GAAP results by providing additional information that management utilizes to assess performance.

6

Operating Segments

The Company earns net interest income on its loan portfolio, consisting primarily of FFELP loans, in its Asset Generation and Management ("AGM") operating segment. This segment is expected to generate a stable net interest margin and significant amounts of cash as the FFELP portfolio amortizes. As of December 31, 2021, AGM had a $17.4 billion loan portfolio that management anticipates will amortize over the next approximately 15 years and has a weighted average remaining life of approximately 8 years. The Company actively works to maximize the amount and timing of cash flows generated by its FFELP portfolio and seeks to acquire additional loan assets to leverage its servicing scale and expertise to generate incremental earnings and cash flow.

In addition, the Company earns fee-based revenue through the following reportable operating segments:

•Loan Servicing and Systems ("LSS") - referred to as Nelnet Diversified Services ("NDS")

•Education Technology, Services, and Payment Processing ("ETS&PP") - referred to as Nelnet Business Services ("NBS")

Further, the Company earned communications revenue through ALLO, formerly a majority-owned subsidiary of the Company prior to a recapitalization of ALLO resulting in the deconsolidation of ALLO from the Company’s financial statements on December 21, 2020. The recapitalization of ALLO was not considered a strategic shift in the Company’s involvement with ALLO, and ALLO’s results of operations, prior to the deconsolidation, are presented by the Company as a reportable operating segment.

On November 2, 2020, the Company obtained final approval for federal deposit insurance from the Federal Deposit Insurance Corporation ("FDIC") and for a bank charter from the Utah Department of Financial Institutions ("UDFI") in connection with the establishment of Nelnet Bank, and Nelnet Bank launched operations. Nelnet Bank operates as an internet industrial bank franchise focused on the private education loan marketplace, with a home office in Salt Lake City, Utah. Nelnet Bank’s operations are presented by the Company as a reportable operating segment.

Other business activities and operating segments that are not reportable are combined and included in Corporate and Other Activities ("Corporate"). Corporate and Other Activities also includes income earned on certain investments and interest expense incurred on unsecured and other corporate related debt transactions. In addition, the Corporate segment includes direct incremental costs associated with Nelnet Bank prior to the UDFI’s approval for its bank charter, and certain shared service and support costs incurred by the Company that will not be reflected in Nelnet Bank’s operating results through 2023 (the bank’s de novo period). Such Nelnet Bank-related costs included in the Corporate segment totaled $3.4 million (pre-tax) and $6.0 million (pre-tax) in 2021 and 2020, respectively.

7

The information below provides the operating results (net income before taxes) for each reportable operating segment and Corporate and Other Activities for the years ended December 31, 2021 and 2020.

	Year ended December 31,			Certain Items Impacting Comparability (a)
	2021		2020	Results in 2021 were impacted by:	Results in 2020 were impacted by:
NDS	$	62,445	53,375	•Impairment charges on owned buildings of $13.2 million due to continued evaluation of office space needs as employees continue to work from home due to COVID-19
NBS	72,713		66,200	•A full year of operating results from the December 30, 2020 acquisitions of HigherSchool and CD2
ALLO (prior to deconsolidation)	—		(33,188)
AGM	423,616		162,703	•Income of $92.8 million related to changes in the fair value of derivative instruments that do not qualify for hedge accounting •Negative provision for loan losses of $13.2 million due primarily to improved economic conditions throughout 2021 as compared to December 31, 2020 •Gains from the sale of consumer loans of $18.7 million •A net gain of $32.9 million related to the Company’s joint venture to acquire Wells Fargo’s private education student loan portfolio. See “2021 Transactions Related to the Private Education Loan Portfolio Sold by Wells Fargo” below •A decrease of $23.8 million in interest expense as a result of reversing a historical accrued interest liability on certain bonds (initially recorded when certain asset-backed securitizations were acquired in 2011 and 2013), which liability the Company determined is no longer probable of being required to be paid	•A loss of $28.1 million related to changes in the fair value of derivative instruments that do not qualify for hedge accounting •Provision expense for loan losses of $63.0 million as a result of the COVID-19 pandemic and its effects on economic conditions •Gains from the sale of consumer loans of $33.0 million •An impairment expense, net of recoveries, of $16.6 million related to its beneficial interest in consumer loan securitization investments as a result of the estimated impacts of the COVID-19 pandemic
Nelnet Bank	(792)		(80)
Corporate	(55,875)		201,477	•Net investment gains and income of $58.7 million, including $28.8 million from venture capital investments, $22.3 million related to real estate, and $7.6 million related to asset-backed securities (bonds) and marketable equity securities •A loss of $42.1 million related to the Company’s voting membership interest investment in ALLO •A loss of $10.1 million from solar investments (b)	•A gain of $50.1 million to adjust the carrying value of the Company’s investment in Hudl to reflect Hudl’s May 2020 equity raise transaction value •A gain of $258.6 million from the deconsolidation of ALLO •A loss of $37.4 million from solar investments (b)
Net income before taxes	502,105		450,486
Income tax expense	(115,822)		(100,860)
Net loss attributable to noncontrolling interests (b)	7,003		2,817
Net income	$	393,286	352,443

(a)    All dollar amounts for those items impacting comparability in 2021 and 2020 are pre-tax.

(b)    Losses from solar investments in 2021 and 2020 include losses of $7.1 million and $3.8 million, respectively, attributable to third-party minority interest investors in solar projects that are included in “net loss attributable to noncontrolling interests” in the table above.

8

2021 Transactions Related to the Private Education Loan Portfolio Sold by Wells Fargo

In December 2020, Wells Fargo announced the sale of its approximately $10.0 billion portfolio of private education loans representing approximately 445,000 borrowers. The Company entered into a joint venture with other investors to acquire the loans, and under the joint venture, the Company had an approximately 8 percent interest in the loans and has a corresponding 8 percent interest in residual interests in the 2021 securitizations of the loans discussed below. In conjunction with the sale, the Company was selected as servicer of the portfolio. During March and throughout the second quarter of 2021, the vast majority of the borrowers were converted to the Company’s servicing platform. The joint venture established a limited partnership that purchased the private education loans and funded such loans with a temporary warehouse facility.

During 2021, the joint venture completed four asset-backed securitization transactions to permanently finance a total of $8.7 billion of the private education loans purchased by the joint venture (which represented the total remaining loans originally purchased from Wells Fargo, factoring in borrower payments from the date of purchase). The Company is accounting for its approximately 8 percent residual interest in these securitizations as held-to-maturity beneficial interest investments. These investments are reflected on the Company’s consolidated balance sheet as "investments." On behalf of the joint venture, the Company is the sponsor and administrator for these loan securitizations. As sponsor and administrator, the Company earns an annual fee of 10 to 10.75 basis points on the outstanding loan receivable balance in the securitizations. As sponsor, the Company is required to provide a certain level of risk retention, and the Company has purchased bonds issued in such securitizations to satisfy this requirement. The bonds purchased to satisfy the risk retention requirement are reflected on the Company’s consolidated balance sheet as "investments" and as of December 31, 2021, the fair value of these bonds was $412.6 million. The Company must retain these investment securities until the latest of (i) two years from the closing date of the securitization, (ii) the date the aggregate outstanding principal balance of the loans in the securitization is 33% or less of the initial loan balance, and (iii) the date the aggregate outstanding principal balance of the bonds is 33% or less of the aggregate initial outstanding principal balance of the bonds, at which time the Company can sell the investment securities (bonds) to a third party. The Company entered into repurchase agreements with third parties, the proceeds of which were used to purchase a portion of the asset-backed investments, and such investments serve as collateral on the repurchase obligations.

As of December 31, 2021, $483.8 million was outstanding on the Company’s repurchase agreements, of which $313.2 million was borrowed to fund the private education loan securitization bonds subject to the Company’s risk retention requirement. The repurchase agreements have various maturity dates between May 27, 2022 and December 20, 2023, but are subject to early termination upon required notice provided by the Company or the applicable counterparty prior to the maturity dates. The Company pays interest on amounts outstanding on the repurchase agreements based on LIBOR plus an applicable spread, and the Company is also required to pay additional cash in the event the fair value of the securities subject to a repurchase agreement becomes less than the original purchase price of such securities.

During the fourth quarter of 2021, the joint venture completed its fourth and final asset-backed securitization that permanently financed all remaining eligible loans temporarily funded in the joint venture limited partnership’s warehouse facility. The Company initially contributed $71.1 million in the joint venture. Cash distributions, the fair value of the Company’s portion of loans securitized as a result of securitizations, and the Company’s proportionate share of losses of this partnership were $52.1 million, $51.9 million, and $5.0 million, respectively, and reduced the Company’s carrying value of its limited partnership investment to a credit (negative) balance of $37.9 million. During the fourth quarter of 2021, the Company’s financial commitment to the limited partnership was terminated by the partners of the joint venture, and the Company recognized income of $37.9 million (pre-tax) associated with the termination.

9

Segment Reporting

The following tables include the results of each of the Company's reportable operating segments reconciled to the consolidated financial statements.

	Three months ended December 31, 2021
	Loan Servicing and Systems		Education Technology, Services, and Payment Processing	Communications (a)	Asset Generation and Management	Nelnet Bank	Corporate and Other Activities	Eliminations	Total
Total interest income	$	42	258	—	118,753	2,242	4,423	(1,222)	124,494
Interest expense	24		—	—	48,636	499	358	(1,222)	48,294
Net interest income (expense)	18		258	—	70,117	1,743	4,065	—	76,200
Less (negative provision) provision for loan losses	—		—	—	(1,994)	416	—	—	(1,578)
Net interest income after provision for loan losses	18		258	—	72,111	1,327	4,065	—	77,778
Other income/expense:
Loan servicing and systems revenue	150,402		—	—	—	—	—	—	150,402
Intersegment revenue	8,587		3	—	—	—	—	(8,590)	—
Education technology, services, and payment processing revenue	—		80,950	—	—	—	—	—	80,950
Communications revenue	—		—	—	—	—	—	—	—
Other	765		(14)	—	38,820	237	8,689	—	48,497
Gain on sale of loans	—		—	—	—	—	—	—	—
Gain from deconsolidation of ALLO	—		—	—	—	—	—	—	—
Impairment expense and provision for beneficial interests, net	—		—	—	—	—	(4,137)	—	(4,137)
Derivative settlements, net	—		—	—	(5,780)	—	—	—	(5,780)
Derivative market value adjustments, net	—		—	—	48,359	—	—	—	48,359
Total other income/expense	159,754		80,939	—	81,399	237	4,552	(8,590)	318,291
Cost of services:
Cost to provide education technology, services, and payment processing services	—		28,597	—	—	—	—	—	28,597
Cost to provide communications services	—		—	—	—	—	—	—	—
Total cost of services	—		28,597	—	—	—	—	—	28,597
Operating expenses:
Salaries and benefits	87,255		29,892	—	542	1,086	25,006	—	143,781
Depreciation and amortization	5,239		2,615	—	—	—	9,755	—	17,612
Other expenses	13,424		5,254	—	724	549	17,910	—	37,857
Intersegment expenses, net	19,964		4,324	—	9,241	35	(24,974)	(8,590)	—
Total operating expenses	125,882		42,085	—	10,507	1,670	27,697	(8,590)	199,250
Income (loss) before income taxes	33,890		10,515	—	143,003	(106)	(19,080)	—	168,222
Income tax (expense) benefit	(8,134)		(2,523)	—	(34,321)	24	5,879	—	(39,075)
Net income (loss)	25,756		7,992	—	108,682	(82)	(13,201)	—	129,147
Net loss attributable to noncontrolling interests	—		—	—	—	—	3,536	—	3,536
Net income (loss) attributable to Nelnet, Inc.	$	25,756	7,992	—	108,682	(82)	(9,665)	—	132,683

(a) On December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements. Accordingly, there are no operating results for the (former) Communications operating segment in 2021.

10

	Three months ended September 30, 2021
	Loan Servicing and Systems		Education Technology, Services, and Payment Processing	Communications (a)	Asset Generation and Management	Nelnet Bank	Corporate and Other Activities	Eliminations	Total
Total interest income	$	31	344	—	131,781	2,061	2,609	(172)	136,654
Interest expense	24		—	—	48,662	421	1,242	(172)	50,176
Net interest income (expense)	7		344	—	83,119	1,640	1,367	—	86,478
Less (negative provision) provision for loan losses	—		—	—	5,940	(113)	—	—	5,827
Net interest income after provision for loan losses	7		344	—	77,179	1,753	1,367	—	80,651
Other income/expense:
Loan servicing and systems revenue	112,351		—	—	—	—	—	—	112,351
Intersegment revenue	8,621		3	—	—	—	—	(8,624)	—
Education technology, services, and payment processing revenue	—		85,324	—	—	—	—	—	85,324
Communications revenue	—		—	—	—	—	—	—	—
Other	727		13	—	(7,275)	450	17,952	—	11,867
Gain on sale of loans	—		—	—	3,444	—	—	—	3,444
Gain from deconsolidation of ALLO	—		—	—	—	—	—	—	—
Impairment expense and provision for beneficial interests, net	(13,243)		—	—	—	—	(916)	—	(14,159)
Derivative settlements, net	—		—	—	(5,909)	—	—	—	(5,909)
Derivative market value adjustments, net	—		—	—	7,260	—	—	—	7,260
Total other income/expense	108,456		85,340	—	(2,480)	450	17,036	(8,624)	200,178
Cost of services:
Cost to provide education technology, services, and payment processing services	—		31,335	—	—	—	—	—	31,335
Cost to provide communications services	—		—	—	—	—	—	—	—
Total cost of services	—		31,335	—	—	—	—	—	31,335
Operating expenses:
Salaries and benefits	75,305		29,119	—	542	890	22,735	—	128,592
Depreciation and amortization	4,245		2,762	—	—	—	8,702	—	15,710
Other expenses	12,738		4,804	—	5,420	445	14,918	—	38,324
Intersegment expenses, net	19,217		3,672	—	8,652	32	(22,949)	(8,624)	—
Total operating expenses	111,505		40,357	—	14,614	1,367	23,406	(8,624)	182,626
Income (loss) before income taxes	(3,042)		13,992	—	60,085	836	(5,003)	—	66,868
Income tax (expense) benefit	730		(3,358)	—	(14,421)	(200)	1,600	—	(15,649)
Net income (loss)	(2,312)		10,634	—	45,664	636	(3,403)	—	51,219
Net loss attributable to noncontrolling interests	—		—	—	—	—	1,919	—	1,919
Net income (loss) attributable to Nelnet, Inc.	$	(2,312)	10,634	—	45,664	636	(1,484)	—	53,138

(a) On December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements. Accordingly, there are no operating results for the (former) Communications operating segment in 2021.

11

	Three months ended December 31, 2020
	Loan Servicing and Systems		Education Technology, Services, and Payment Processing	Communications (a)	Asset Generation and Management	Nelnet Bank (b)	Corporate and Other Activities	Eliminations	Total
Total interest income	$	33	259	2	137,005	414	1,378	(253)	138,838
Interest expense	24		—	—	52,664	41	(195)	(253)	52,282
Net interest income (expense)	9		259	2	84,341	373	1,573	—	86,556
Less (negative provision) provision for loan losses	—		—	—	(10,447)	330	—	—	(10,116)
Net interest income after provision for loan losses	9		259	2	94,788	43	1,573	—	96,672
Other income/expense:
Loan servicing and systems revenue	113,990		—	—	—	—	—	—	113,990
Intersegment revenue	8,642		3	—	—	—	—	(8,645)	—
Education technology, services, and payment processing revenue	—		65,097	—	—	—	—	—	65,097
Communications revenue	—		—	19,253	—	—	—	—	19,253
Other	2,524		—	304	2,239	48	(17,465)	—	(12,350)
Gain on sale of loans	—		—	—	—	—	—	—	—
Gain from deconsolidation of ALLO	—		—	—	—	—	258,588	—	258,588
Impairment expense and provision for beneficial interests, net	—		—	—	9,696	—	—	—	9,696
Derivative settlements, net	—		—	—	(3,988)	—	—	—	(3,988)
Derivative market value adjustments, net	—		—	—	(7,071)	—	—	—	(7,071)
Total other income/expense	125,156		65,100	19,557	876	48	241,123	(8,645)	443,215
Cost of services:
Cost to provide education technology, services, and payment processing services	—		18,782	—	—	—	—	—	18,782
Cost to provide communications services	—		—	5,573	—	—	—	—	5,573
Total cost of services	—		18,782	5,573	—	—	—	—	24,355
Operating expenses:
Salaries and benefits	73,720		25,169	14,464	446	36	22,776	—	136,612
Depreciation and amortization	9,669		2,344	10,106	—	—	9,232	—	31,350
Other expenses	14,143		3,022	3,645	3,554	135	20,892	—	45,391
Intersegment expenses, net	15,817		3,927	82	9,332	—	(20,513)	(8,645)	—
Total operating expenses	113,349		34,462	28,297	13,332	171	32,387	(8,645)	213,353
Income (loss) before income taxes	11,816		12,115	(14,311)	82,332	(80)	210,309	—	302,179
Income tax (expense) benefit	(2,836)		(2,908)	3,434	(19,760)	20	(48,524)	—	(70,573)
Net income (loss)	8,980		9,207	(10,877)	62,572	(60)	161,785	—	231,606
Net loss attributable to noncontrolling interests	—		—	—	—	—	3,385	—	3,385
Net income (loss) attributable to Nelnet, Inc.	$	8,980	9,207	(10,877)	62,572	(60)	165,170	—	234,991

(a) On December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements. Accordingly, the operating results for the Communications operating segment in the table above are for the period from October 1, 2020 through December 21, 2020.

(b) Nelnet Bank launched operations on November 2, 2020. Accordingly, the operating results for the Nelnet Bank operating segment in the table above are for the period from November 2, 2020 through December 31, 2020.

12

	Year ended December 31, 2021
	Loan Servicing and Systems		Education Technology, Services, and Payment Processing	Communications (a)	Asset Generation and Management	Nelnet Bank	Corporate and Other Activities	Eliminations	Total
Total interest income	$	137	1,075	—	506,901	7,721	9,801	(1,800)	523,835
Interest expense	94		—	—	172,918	1,507	3,515	(1,800)	176,233
Net interest income (expense)	43		1,075	—	333,983	6,214	6,286	—	347,602
Less (negative provision) provision for loan losses	—		—	—	(13,220)	794	—	—	(12,426)
Net interest income after provision for loan losses	43		1,075	—	347,203	5,420	6,286	—	360,028
Other income/expense:
Loan servicing and systems revenue	486,363		—	—	—	—	—	—	486,363
Intersegment revenue	33,956		12	—	—	—	—	(33,968)	—
Education technology, services, and payment processing revenue	—		338,234	—	—	—	—	—	338,234
Communications revenue	—		—	—	—	—	—	—	—
Other	3,307		—	—	34,306	713	40,356	—	78,681
Gain on sale of loans	—		—	—	18,715	—	—	—	18,715
Gain from deconsolidation of ALLO	—		—	—	—	—	—	—	—
Impairment expense and provision for beneficial interests, net	(13,243)		—	—	2,436	—	(5,553)	—	(16,360)
Derivative settlements, net	—		—	—	(21,367)	—	—	—	(21,367)
Derivative market value adjustments, net	—		—	—	92,813	—	—	—	92,813
Total other income/expense	510,383		338,246	—	126,903	713	34,803	(33,968)	977,079
Cost of services:
Cost to provide education technology, services, and payment processing services	—		108,660	—	—	—	—	—	108,660
Cost to provide communications services	—		—	—	—	—	—	—	—
Total cost of services	—		108,660	—	—	—	—	—	108,660
Operating expenses:
Salaries and benefits	297,406		112,046	—	2,135	5,042	90,502	—	507,132
Depreciation and amortization	25,649		11,404	—	—	—	36,682	—	73,741
Other expenses	52,720		19,318	—	13,487	1,776	58,173	—	145,469
Intersegment expenses, net	72,206		15,180	—	34,868	107	(88,393)	(33,968)	—
Total operating expenses	447,981		157,948	—	50,490	6,925	96,964	(33,968)	726,342
Income (loss) before income taxes	62,445		72,713	—	423,616	(792)	(55,875)	—	502,105
Income tax (expense) benefit	(14,987)		(17,451)	—	(101,668)	175	18,109	—	(115,822)
Net income (loss)	47,458		55,262	—	321,948	(617)	(37,766)	—	386,283
Net loss attributable to noncontrolling interests	—		—	—	—	—	7,003	—	7,003
Net income (loss) attributable to Nelnet, Inc.	$	47,458	55,262	—	321,948	(617)	(30,763)	—	393,286

(a) On December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements. Accordingly, there are no operating results for the (former) Communications operating segment in 2021.

13

	Year ended December 31, 2020
	Loan Servicing and Systems		Education Technology, Services, and Payment Processing	Communications (a)	Asset Generation and Management	Nelnet Bank (b)	Corporate and Other Activities	Eliminations	Total
Total interest income	$	436	3,036	2	611,474	414	5,775	(1,480)	619,656
Interest expense	121		54	—	328,157	41	3,178	(1,480)	330,071
Net interest income (expense)	315		2,982	2	283,317	373	2,597	—	289,585
Less (negative provision) provision for loan losses	—		—	—	63,029	330	—	—	63,360
Net interest income after provision for loan losses	315		2,982	2	220,288	43	2,597	—	226,225
Other income/expense:
Loan servicing and systems revenue	451,561		—	—	—	—	—	—	451,561
Intersegment revenue	36,520		20	—	—	—	—	(36,540)	—
Education technology, services, and payment processing revenue	—		282,196	—	—	—	—	—	282,196
Communications revenue	—		—	76,643	—	—	—	—	76,643
Other	9,421		373	1,561	7,189	48	38,969	—	57,561
Gain on sale of loans	—		—	—	33,023	—	—	—	33,023
Gain from deconsolidation of ALLO	—		—	—	—	—	258,588	—	258,588
Impairment expense and provision for beneficial interests, net	—		—	—	(16,607)	—	(8,116)	—	(24,723)
Derivative settlements, net	—		—	—	3,679	—	—	—	3,679
Derivative market value adjustments, net	—		—	—	(28,144)	—	—	—	(28,144)
Total other income/expense	497,502		282,589	78,204	(860)	48	289,441	(36,540)	1,110,384
Cost of services:
Cost to provide education technology, services, and payment processing services	—		82,206	—	—	—	—	—	82,206
Cost to provide communications services	—		—	22,812	—	—	—	—	22,812
Total cost of services	—		82,206	22,812	—	—	—	—	105,018
Operating expenses:
Salaries and benefits	285,526		98,847	30,935	1,747	36	84,741	—	501,832
Depreciation and amortization	37,610		9,459	42,588	—	—	29,043	—	118,699
Other expenses	57,420		14,566	13,327	15,806	135	59,320	—	160,574
Intersegment expenses, net	63,886		14,293	1,732	39,172	—	(82,543)	(36,540)	—
Total operating expenses	444,442		137,165	88,582	56,725	171	90,561	(36,540)	781,105
Income (loss) before income taxes	53,375		66,200	(33,188)	162,703	(80)	201,477	—	450,486
Income tax (expense) benefit	(12,810)		(15,888)	7,965	(39,049)	20	(41,098)	—	(100,860)
Net income (loss)	40,565		50,312	(25,223)	123,654	(60)	160,379	—	349,626
Net loss attributable to noncontrolling interests	—		—	—	—	—	2,817	—	2,817
Net income (loss) attributable to Nelnet, Inc.	$	40,565	50,312	(25,223)	123,654	(60)	163,196	—	352,443

(a) On December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements. Accordingly, the operating results for the Communications operating segment in the table above are for the period from January 1, 2020 through December 21, 2020.

(b) Nelnet Bank launched operations on November 2, 2020. Accordingly, the operating results for the Nelnet Bank operating segment in the table above are for the period from November 2, 2020 through December 31, 2020.

14

Loan Servicing and Systems Revenue

The following table provides disaggregated revenue by service offering for the Loan Servicing and Systems operating segment.

	Three months ended				Year ended
	December 31, 2021		September 30, 2021	December 31, 2020	December 31, 2021	December 31, 2020
Government servicing - Nelnet	$	59,736	37,595	34,493	167,579	146,798
Government servicing - Great Lakes	59,560		46,489	42,862	193,214	179,872
Private education and consumer loan servicing	12,739		13,198	7,759	47,302	32,492
FFELP servicing	4,351		4,557	4,740	18,281	20,183
Software services	11,821		6,952	9,604	34,600	41,999
Outsourced services	2,195		3,560	14,532	25,387	30,217
Loan servicing and systems revenue	$	150,402	112,351	113,990	486,363	451,561

Loan Servicing Volumes

	As of
	December 31, 2019		March 31, 2020	June 30, 2020	September 30, 2020	December 31, 2020	March 31, 2021	June 30, 2021	September 30, 2021	December 31, 2021
Servicing volume (dollars in millions):
Nelnet:
Government	$	183,790	185,477	185,315	189,932	191,678	195,875	195,030	198,743	215,797
FFELP	33,185		32,326	31,392	31,122	30,763	30,084	29,361	28,244	26,916
Private and consumer	16,033		16,364	16,223	16,267	16,226	21,397	24,758	24,229	23,702
Great Lakes:
Government	239,980		243,205	243,609	249,723	251,570	257,806	257,420	262,311	262,605
Total	$	472,988	477,372	476,539	487,044	490,237	505,162	506,569	513,527	529,020
Number of servicing    borrowers:
Nelnet:
Government	5,574,001		5,498,872	5,496,662	5,604,685	5,645,946	5,664,094	5,636,781	5,791,521	6,399,414
FFELP	1,478,703		1,423,286	1,370,007	1,332,908	1,300,677	1,233,461	1,198,863	1,150,214	1,092,066
Private and consumer	682,836		670,702	653,281	649,258	636,136	882,477	1,039,537	1,097,252	1,065,439
Great Lakes:
Government	7,396,657		7,344,509	7,346,691	7,542,679	7,605,984	7,637,270	7,616,270	7,778,535	7,797,106
Total	15,132,197		14,937,369	14,866,641	15,129,530	15,188,743	15,417,302	15,491,451	15,817,522	16,354,025
Number of remote hosted borrowers:	6,433,324		6,354,158	6,264,559	6,251,598	6,555,841	4,307,342	4,338,570	4,548,541	4,799,368

15

Education Technology, Services, and Payment Processing

The following table provides disaggregated revenue by servicing offering for the Education Technology, Services, and Payment Processing operating segment.

	Three months ended				Year ended
	December 31, 2021		September 30, 2021	December 31, 2020	December 31, 2021	December 31, 2020
Tuition payment plan services	$	24,264	23,618	23,663	103,970	100,674
Payment processing	29,182		39,852	25,975	127,080	114,304
Education technology and services	27,033		21,098	15,065	105,186	65,885
Other	471		756	394	1,998	1,333
Education technology, services, and payment processing revenue	$	80,950	85,324	65,097	338,234	282,196

Other Income/Expense

The following table summarizes the components of "other" in "other income/expense" on the consolidated statements of income.

	Three months ended				Year ended
	December 31, 2021		September 30, 2021	December 31, 2020	December 31, 2021	December 31, 2020
Income/gains from investments, net	$	51,451	16,050	4,630	91,593	56,402
ALLO preferred return	2,043		2,043	386	8,427	386
Investment advisory services	1,531		2,400	2,688	7,773	10,875
Borrower late fee income	1,745		514	816	3,444	5,194
Management fee revenue	765		727	2,524	3,307	9,421
Loss from ALLO voting membership interest investment	(10,528)		(10,495)	(3,565)	(42,148)	(3,565)
Loss from solar investments	(2,757)		(3,393)	(24,785)	(10,132)	(37,423)
(Loss) gain on debt repurchased	(2,811)		(3,268)	1,416	(6,775)	1,924
Other	7,058		7,289	3,540	23,192	14,347
Other income	$	48,497	11,867	(12,350)	78,681	57,561

Derivative Settlements

The following table summarizes the components of "derivative settlements, net" included in the attached consolidated statements of income.

	Three months ended				Year ended
	December 31, 2021		September 30, 2021	December 31, 2020	December 31, 2021	December 31, 2020
1:3 basis swaps	$	(699)	(700)	(60)	(1,638)	10,378
Interest rate swaps - floor income hedges	(5,081)		(5,209)	(3,928)	(19,729)	(6,699)
Total derivative settlements - (expense) income	$	(5,780)	(5,909)	(3,988)	(21,367)	3,679

16

Loans and Accrued Interest Receivable and Allowance for Loan Losses

Loans and accrued interest receivable and allowance for loan losses consisted of the following:

	As of		As of	As of
	December 31, 2021		September 30, 2021	December 31, 2020
Non-Nelnet Bank:
Federally insured student loans:
Stafford and other	$	3,904,000	4,142,059	4,383,000
Consolidation	13,187,047		13,939,429	14,746,173
Total	17,091,047		18,081,488	19,129,173
Private education loans	299,442		319,212	320,589
Consumer loans	51,301		36,994	109,346
Non-Nelnet Bank loans	17,441,790		18,437,694	19,559,108
Nelnet Bank:
Federally insured student loans	88,011		93,930	—
Private education loans	169,890		98,395	17,543
Nelnet Bank loans	257,901		192,325	17,543
Accrued interest receivable	788,552		834,831	794,611
Loan discount, net of unamortized loan premiums and deferred origination costs	(25,933)		(22,603)	(9,908)
Allowance for loan losses:
Non-Nelnet Bank:
Federally insured loans	(103,381)		(115,859)	(128,590)
Private education loans	(16,143)		(17,053)	(19,529)
Consumer loans	(6,481)		(4,429)	(27,256)
Non-Nelnet Bank allowance for loan losses	(126,005)		(137,341)	(175,375)
Nelnet Bank:
Federally insured loans	(268)		(289)	—
Private education loans	(840)		(414)	(323)
Nelnet Bank allowance for loan losses	(1,108)		(703)	(323)
	$	18,335,197	19,304,203	20,185,656

AGM's total allowance for loan losses of $126.0 million at December 31, 2021 represents reserves equal to 0.6% of AGM's federally insured loans (or 22.2% of the risk sharing component of the loans that is not covered by the federal guaranty), 5.4% of AGM's private education loans, and 12.6% of AGM's consumer loans.

As of December 31, 2021, Nelnet Bank's allowance for loan losses on its portfolio was $1.1 million, which represents reserves equal to 0.3% of Nelnet Bank's federally insured loans (or 12.1% of the risk sharing component of the loans that is not covered by the federal guaranty), and 0.5% of Nelnet Bank's private education loans.

17

Loan Activity

The following table sets forth the activity of the Company's loan portfolio:

	Three months ended				Year ended
	December 31, 2021		September 30, 2021	December 31, 2020	December 31, 2021	December 31, 2020
Beginning balance	$	18,630,019	19,522,296	19,519,566	19,576,651	20,798,719
Loan acquisitions - Non-Nelnet Bank
Federally insured student loans	70,775		70,844	380,402	904,088	1,327,690
Private education loans	483		1,293	71,140	86,125	152,048
Consumer loans	20,604		20,939	24,728	81,923	136,985
Total loan acquisitions - Non-Nelnet Bank	91,862		93,076	476,270	1,072,136	1,616,723
Loan originations - Nelnet Bank	80,588		13,006	17,543	179,749	17,660
Federally insured student loan acquisitions - Nelnet Bank	—		—	—	99,973	—
Repayments, claims, capitalized interest, participations, and other, net	(725,777)		(829,419)	(283,881)	(2,162,889)	(1,999,212)
Consolidation loans lost to external parties	(376,981)		(145,270)	(152,847)	(964,822)	(672,211)
Consumer and other loans sold	(20)		(23,670)	—	(101,107)	(185,028)
Ending balance	$	17,699,691	18,630,019	19,576,651	17,699,691	19,576,651

The Company has also purchased partial ownership in certain private education, consumer, and federally insured student loan securitizations that are accounted for as held-to-maturity beneficial interest investments and included in "investments" in the Company's consolidated financial statements. As of the latest remittance reports filed by the various trusts prior to or as of December 31, 2021, the Company’s ownership correlates to approximately $688 million, $195 million, and $445 million of private education, consumer, and federally insured student loans, respectively, included in these securitizations. The loans held in these securitizations are not included in the above table.

18

Loan Spread Analysis

The following table analyzes the loan spread on AGM’s portfolio of loans, which represents the spread between the yield earned on loan assets and the costs of the liabilities and derivative instruments used to fund the assets.

	Three months ended							Year ended
	December 31, 2021			September 30, 2021		December 31, 2020		December 31, 2021		December 31, 2020
Variable loan yield, gross	2.62		%	2.61	%	2.76	%	2.64	%	3.17	%
Consolidation rebate fees	(0.85)			(0.85)		(0.84)		(0.85)		(0.84)
Discount accretion, net of premium and deferred origination costs amortization (a)	0.02			0.03		0.01		0.02		0.01
Variable loan yield, net	1.79			1.79		1.93		1.81		2.34
Loan cost of funds - interest expense (b) (c)	(1.06)			(0.99)		(1.08)		(1.04)		(1.64)
Loan cost of funds - derivative settlements (d) (e)	(0.02)			(0.02)		(0.00	)	(0.01)		0.05
Variable loan spread	0.71			0.78		0.85		0.76		0.75
Fixed rate floor income, gross	0.76			0.75		0.73		0.76		0.61
Fixed rate floor income - derivative settlements (d) (f)	(0.11)			(0.11)		(0.08)		(0.11)		(0.03)
Fixed rate floor income, net of settlements on derivatives	0.65			0.64		0.65		0.65		0.58
Core loan spread	1.36		%	1.42	%	1.50	%	1.41	%	1.33	%
Average balance of AGM's loans	$	18,063,787		19,084,320		19,753,650		18,900,038		20,163,876
Average balance of AGM's debt outstanding	17,777,230			18,863,730		19,402,942		18,610,144		19,964,813

(a)    During the fourth quarter of 2021, the Company changed its estimate of the constant prepayment rate used to amortize/accrete federally insured loan premium/discounts for its consolidation loans from 3 percent to 4 percent, which resulted in a $6.2 million increase to the Company’s net loan discount balance and a corresponding decrease to interest income. The impact of this adjustment was excluded from the above table.

(b)    In the first quarter of 2021, the Company reversed a historical accrued interest liability of $23.8 million on certain bonds, which liability the Company determined is no longer probable of being required to be paid. The liability was initially recorded when certain asset-backed securitizations were acquired in 2011 and 2013. The reduction of this liability is reflected in (a reduction of) "interest on bonds and notes payable and bank deposits" in the consolidated statements of income and the impact of this reduction to interest expense was excluded from the table above.

(c)    In the third quarter of 2021, the Company redeemed certain asset-backed debt securities prior to their legal maturity, resulting in the recognition of $1.5 million in interest expense from the write-off of all remaining debt issuance costs related to the initial issuance of such bonds. This expense was excluded from the table above.

(d)    Derivative settlements represent the cash paid or received during the current period to settle with derivative instrument counterparties the economic effect of the Company's derivative instruments based on their contractual terms. Derivative accounting requires that net settlements with respect to derivatives that do not qualify for "hedge treatment" under GAAP be recorded in a separate income statement line item below net interest income. The Company maintains an overall risk management strategy that incorporates the use of derivative instruments to reduce the economic effect of interest rate volatility. As such, management believes derivative settlements for each applicable period should be evaluated with the Company’s net interest income (loan spread) as presented in this table. The Company reports this non-GAAP information because the Company believes that it provides additional information regarding operational and performance indicators that are closely assessed by management. There is no comprehensive, authoritative guidance for the presentation of such non-GAAP information, which is only meant to supplement GAAP results by providing additional information that management utilizes to assess performance. See "Derivative Settlements" included in this supplement for additional information on the Company's derivative instruments, including the net settlement activity recognized by the Company for each type of derivative for the periods presented in the table.

A reconciliation of core loan spread, which includes the impact of derivative settlements on loan spread, to loan spread without derivative settlements follows.

	Three months ended						Year ended
	December 31, 2021		September 30, 2021		December 31, 2020		December 31, 2021		December 31, 2020
Core loan spread	1.36	%	1.42	%	1.50	%	1.41	%	1.33	%
Derivative settlements (1:3 basis swaps)	0.02		0.02		0.00		0.01		(0.05)
Derivative settlements (fixed rate floor income)	0.11		0.11		0.08		0.11		0.03
Loan spread	1.49	%	1.55	%	1.58	%	1.53	%	1.31	%

(e)    Derivative settlements consist of net settlements (paid) received related to the Company’s 1:3 basis swaps.

(f)    Derivative settlements consist of net settlements paid related to the Company’s floor income interest rate swaps.

19

A trend analysis of AGM's core and variable loan spreads by calendar year quarter is summarized below.

(a)The interest earned on a large portion of AGM's FFELP student loan assets is indexed to the one-month LIBOR rate. AGM funds a portion of its assets with three-month LIBOR indexed floating rate securities. The relationship between the indices in which AGM earns interest on its loans and funds such loans has a significant impact on loan spread. This table (the right axis) shows the difference between AGM's liability base rate and the one-month LIBOR rate by quarter.

The difference between variable loan spread and core loan spread is fixed rate floor income earned on a portion of AGM's federally insured student loan portfolio. A summary of fixed rate floor income and its contribution to core loan spread follows:

	Three months ended							Year ended
	December 31, 2021			September 30, 2021		December 31, 2020		December 31, 2021		December 31, 2020
Fixed rate floor income, gross	$	34,577		35,850		36,202		142,606		123,460
Derivative settlements (a)	(5,081)			(5,209)		(3,927)		(19,729)		(6,699)
Fixed rate floor income, net	$	29,496		30,641		32,275		122,877		116,761
Fixed rate floor income contribution to spread, net	0.65		%	0.64	%	0.65	%	0.65	%	0.58	%

(a)    Derivative settlements consist of net settlements paid related to the Company's derivatives used to hedge student loans earning fixed rate floor income.

20

Fixed Rate Floor Income

The following table shows AGM’s federally insured student loan assets that were earning fixed rate floor income as of December 31, 2021.

Fixed interest rate range	Borrower/lender weighted average yield	Estimated variable conversion rate (a)	Loan balance
< 3.0%	2.87%	0.23%	$	1,034,712
3.0 - 3.49%	3.19%	0.55%	1,309,665
3.5 - 3.99%	3.65%	1.01%	1,233,183
4.0 - 4.49%	4.20%	1.56%	921,498
4.5 - 4.99%	4.71%	2.07%	575,873
5.0 - 5.49%	5.22%	2.58%	385,797
5.5 - 5.99%	5.67%	3.03%	255,468
6.0 - 6.49%	6.19%	3.55%	292,207
6.5 - 6.99%	6.70%	4.06%	287,525
7.0 - 7.49%	7.17%	4.53%	107,708
7.5 - 7.99%	7.71%	5.07%	196,416
8.0 - 8.99%	8.18%	5.54%	463,091
> 9.0%	9.05%	6.41%	178,219
			$	7,241,362

(a)    The estimated variable conversion rate is the estimated short-term interest rate at which loans would convert to a variable rate. As of December 31, 2021, the weighted average estimated variable conversion rate was 1.93% and the short-term interest rate was 9 basis points.

The following table summarizes the outstanding derivative instruments as of December 31, 2021 used by AGM to economically hedge loans earning fixed rate floor income.

Maturity	Notional amount		Weighted average fixed rate paid by the Company (a)
2022	$	500,000	0.94	%
2023	900,000		0.62
2024	2,500,000		0.35
2025	500,000		0.35
2026	500,000		1.02
2031	100,000		1.53
	$	5,000,000	0.55	%

(a)    For all interest rate derivatives, the Company receives discrete three-month LIBOR.

21

EX-99.3

2021 Letter to Shareholders | Page 1 Dear Shareholder, In the close of last year’s letter to shareholders, I stated that our outlook for 2021 was driven by optimism and hope for the future given everything the world endured in 2020. As we head into 2022, we continue to be driven by fulfilling our purpose to serve others and live our core values: providing superior customer experiences, creating an awesome work environment, pursuing opportunities for diversification and growth, communicating openly and honestly, and giving back to the communities in which we live and work. Across our businesses, we measure our net promoter scores (NPS) to hold ourselves accountable to our customer experience core value. NPS helps us evaluate customer satisfaction with our products and services and provides a critical feedback loop for ongoing improvement. While our current NPS scores are solid, an indication of our success, we are eager to improve. In addition to fulfilling our purpose, one of our stated goals was to be good stewards of the capital you have entrusted to us. We can say with confidence we accomplished that goal. In 2021, we earned GAAP net income of $10.20 per share. Our 2021 adjusted net income, excluding our mark-to-market on derivatives that do not qualify for hedge accounting, was $8.371 per share, achieving our second-largest earnings of all time, bested only by 2020. Early in 2021, we celebrated our 25th year as a company. The world in which we live and work is a very different place today than it was in 1996. We now must navigate through global pandemics, rapid inflation, ever-changing political winds, and the once unimaginable reality of Nebraska college football losing seasons. Through all the uncertainty, one of the growing themes we hear in reference to our performance over the years pertains to how we have purposefully and successfully allocated capital to various businesses and investment opportunities. I believe this theme will continue to gain momentum well into the future as we now have almost $1.6 billion in investments on the balance sheet. Given the increasing size of our investment portfolio, I am dedicating a large portion of this letter to the performance, scope, and overall perspective of these investments. February 28, 2022 1We prepare our financial statements and present our financial results in accordance with GAAP. However, we also provide additional non-GAAP financial information related to specific items management believes to be important in the evaluation of our operating results and performance. A reconciliation of our GAAP net income to net income, excluding derivative market value adjustments, and a discussion of why we believe providing this additional information is useful to investors can be found in our Annual Report on Form 10-K for the year ended Dec. 31, 2021, filed with the Securities and Exchange Commission on February 28, 2022. Select Nelnet NPS Scores ALLO Subscribers 68.0 NBS Clients (higher education and K-12) 78.4 NDS Clients BPO 66.7 FFELP Servicing 14.3 Private/Consumer Loan Servicing 66.7

2021 Letter to Shareholders | Page 2 Virtually every division of Nelnet performed at or above our expectations in 2021—from the unbelievable success of private and consumer loan acquisitions and securitizations to the growth in loan servicing assets, education payments, and software technology offerings. We have created several flywheels that have significant potential to generate cash flow, and we will invest that cash for long-term earnings growth. If you look back, we started acquiring student loans in 1996 with a very small amount of capital ($0.01 per share), and it took 16 years for Nelnet’s book value per share (with dividends included) to exceed $25. Then, only five years later, Nelnet’s book value per share grew to over $50. During 2021 (less than four years after going over $50 per share), Nelnet’s book value per share went over $75, ending the year at $77.83 per share. In the last two years alone, the flywheel effect of Nelnet’s book value on a per share basis has increased almost $18. The flywheel of value creation continues to spin. Currently, we are benefiting from the cash flow we have generated from decisions made years in the past, and we are allocating that capital with a growth mindset. To be a content shareholder in Nelnet, I believe one must have patience and philosophical alignment with our management commitment to long-term cash generation. Our long-term time horizon comes at the expense of short-term/non- linear year-to-year book earnings. We are okay with that and hope you are as well. Our performance this year is clearly indicative of some of the decisions we made a few years back to invest in several “outside-the-box” ideas such as ALLO, Hudl, real estate, solar/renewable energy, and other venture investments. Meanwhile, we are constantly re-investing in the core businesses of Nelnet—loan asset management, payments, and servicing. Some of our decisions may have raised a few questioning eyebrows along the way, but we hope we are gaining your confidence in our thought processes. We are constantly evaluating time-weighted risk versus reward trade-offs on capital allocation. That stated, fortune favors the bold, and when we are certain the odds are in our favor, we are not afraid to be bold. I think it is also indicative of our mindset that we have never booked an annual loss in our 25-year history; and through 2021, a tumultuous year for so many, we have grown Nelnet’s per share book value with a 17.2% compounded annual growth rate as a publicly traded company. It is also clear the true enterprise value of Nelnet remains significantly greater than the current book value of the company. In 2021, we purchased more than 713,000 shares, or just under 2% of the company, at an average price of $81.47. In 2020, we purchased almost 1.6 million shares, or 4% of the company, at an average price of $46.01 per share. We will continue to opportunistically buy our shares when the market value gets out of alignment to the enterprise value of the company.

2021 Letter to Shareholders | Page 3 The ongoing pandemic continues to add interesting complexity as we move into 2022. In response to the pandemic and to ensure their safety, we moved 6,000 Nelnet associates to work from home within one week. Two years later, we now have nearly 8,000 associates working for the company with a vast majority of associates choosing to work full-time remote, some are hybrid associates alternating between the office and remote, and a minority of us are full-time in the office. This dynamic has changed how we recruit, train, retain, and manage our workforce. A positive outcome of the changing workplace environment is that it has allowed us to expand our reaches for talent in an increasingly competitive marketplace and grow our associate base to every state except Alaska, increasing diversity across several metrics. Just one of many silver linings of the challenges of the last two years, for which we are grateful. Now, let’s move on to brief overviews about the successes and challenges of the significant business lines and investments within Nelnet and see how our strategically engineered flywheels are being put to work. Nelnet’s Corporate Performance (Annual Percentage Change) Nelnet Per Share Book Value With Dividends Included Nelnet Per Share Market Value With Dividends Included S&P 500 With Dividends Included Net Income Reinvested2 (in millions) 2004 49.2% 20.2% 10.9% $149 2005 41.5% 51.1% 4.9% $181 2006 6.3% (32.7%) 15.8% $6 2007 (1.6%) (52.5%) 5.5% ($63) 2008 6.6% 13.3% (37.0%) $24 2009 21.0% 20.7% 26.5% $135 2010 23.7% 41.6% 15.1% $115 2011 22.6% 4.9% 2.1% $160 2012 16.7% 27.5% 16.0% $89 2013 26.1% 42.8% 32.4% $271 2014 21.1% 10.9% 13.7% $273 2015 16.0% (26.6%) 1.4% $153 2016 15.4% 52.7% 12.0% $166 2017 8.8% 9.1% 21.8% $80 2018 9.9% (3.2%) (4.4%) $156 2019 6.2% 12.7% 31.5% $72 2020 15.6% 23.7% 18.4% $247 2021 14.7% 38.4% 28.7% $301 CAGR/Total 17.2% 9.8% 10.6% $2,515 2We believe well-managed companies do not distribute to the shareholders all their earnings. Instead, they retain a part of their earnings and reinvest the capital to grow the business. Since going public in late 2003, the company has recognized $3.6 billion in cumulative net income and, of that amount, has reinvested $2.5 billion – or 70% of our earnings over time – back into the business.

2021 Letter to Shareholders | Page 4 // Nelnet Financial Services Nelnet Financial Services, our loan asset generation and management division, had a very successful 2021. In our core Federal Family Education Loan Program (FFELP) student loan business, we priced two transactions that re-levered inefficient legacy securitizations and funded new loan purchases. Although our FFELP portfolio will continue to amortize, we were an active market participant in the non-guaranteed student loan market. In late 2020, we partnered with two asset managers to purchase Wells Fargo's legacy private student loan portfolio. During the last year, we sponsored the issuance of almost $9 billion in bonds using our student loan securitization platform to permanently finance the acquisition. These securitizations will provide long-term fee income to us in the form of administration and servicing fees. In addition, the capital we contributed to the securitizations is expected to achieve returns above our historical return on equity. As we look forward to 2022, we hope this partnership model is one we will duplicate to leverage our securitization platform and investor relationships. Our loan portfolio has historically been the primary generator of cash in the company, which allows us to allocate that capital into our fee-based businesses, where we continue to innovate. Asset finance will continue to be a core driver of Nelnet. We are opportunistically acquiring loans when the risk/return profiles make sense, and we are working on launching new loan products on our balance sheet in 2022. Nelnet Bank will be a key component in the flywheel we are creating in the loan origination and asset management business. // Nelnet Bank Headquartered in Salt Lake City, Utah, Nelnet Bank completed its first full year of operations with a robust student loan refinance product that now serves over 2,200 customers and has refinanced almost $200 million in student loans. Nelnet Bank customers will save more than $20 million over the life of their refinanced loans. The bank also purchased a FFELP student loan portfolio and exceeded $500 million in assets at year-end. It has successfully raised deposits from a variety of sources, has strong liquidity, and has an acceptable level of brokered deposits. The bank has also made great progress toward meeting the strategic goals outlined in its business plan for the first year of its 3-year de novo period. Nelnet Bank is poised for growth and diversification in loan and deposit products and has a strong foundation of consumer compliance on which to build. The bank has closely followed the Coronavirus Aid, Relief, and Economic Security (CARES) Act legislation and is ready to help borrowers when the CARES Act relief expires. Borrowers will be looking to refinance and consolidate their education loans into lower interest options when they are required to begin making payments on their Federal Direct Loans. The bank will advance its in-school product with new origination technology for the 2022 peak school season. Nelnet Bank will be represented on over 400 colleges’ and universities’ financial aid office lender lists for the peak season and expects to increase the in-school channel to over 600 institutions over the course of 2022. The bank will launch a mobile app with a unique design that will enhance the consumer experience.

2021 Letter to Shareholders | Page 5 // Nelnet Business Services Nelnet Business Services (NBS) continues to focus on serving clients in the K–12 and higher education markets in the United States (U.S.) and internationally. In addition, we added new products to serve faith-based institutions and the not-for-profit market in the U.S. The value we bring to clients is to provide industry-leading, secure technology platforms that are supported by outstanding customer service. Every day, NBS lives their mission of “making educational dreams possible through service and technology.” Under the Nelnet Business Services umbrella, we have five primary businesses: FACTS, Nelnet Campus Commerce, PaymentSpring, Nelnet Community Engagement, and Nelnet International. FACTS Our K–12 business serves more than 4 million students and families at almost 11,000 schools in the U.S., and, in partnership with Nelnet International, over 50 countries and growing. In addition to our bread-and-butter business of payment plan administration, we have two primary areas of focus. Our traditional business serves the financial and information requirements of educational institutions by providing a school information system and suite of products that support the data, communication, and payment needs of the school faculty, students, and parents. We have also introduced a giving platform and mobile app to further enhance efficient communication and support the development and donor needs of private schools and the families who support them. We continue to enhance our financial aid assessment tool, which we modified to support scholarship granting organizations in many states. In 2021, we sold over 5,000 FACTS products to 1,900 existing and new customers. In 2021, we rapidly grew FACTS Education Solutions, which provides supplemental education services and teacher development in private and public schools through Title I and Title II funding. Our acquisition of HigherSchool at the end of 2020 allowed us to expand this business, especially in the New York market. In addition, the consolidated business is well-positioned to help support state governments across the country by working with them to administer federal supplemental COVID relief programs for private schools, Every Student Succeeds Act title programs, and grant application and review services. In 2021, this business worked with almost 1,000 teachers and over 12,000 students through the title programs, clearly a learning flywheel in full effect. FACTS creates a significant amount of cash flow for Nelnet, and the primary need for capital in this business comes from our continuing need to re-invest in technology to stay ahead of the changing expectations and learning environment facing our students and schools as well as provide cybersecurity solutions to keep information safe and secure. While these investments are worthwhile over the long run, they will most likely impact margins over the next few years. In 2021, Nelnet Bank invested $7.5 million into community-focused loans and investments that address critical needs in areas defined by the bank’s Community Reinvestment Act Plan. The bank was pleased to award financial scholarships to 46 low-to-moderate income students participating in technical and associate degree programs in Utah, and we are excited to support our communities and expand Nelnet Bank’s programs in the future. We appreciate the interactions, insight, and support we receive from our federal and state regulators as we continue to enhance our operational, credit, compliance, and risk practices. We are optimistic as we head into 2022. We are confident the solid foundation we created for Nelnet Bank, our superior customer service, and enhancements to our products will create a loyal customer base and ultimately grow our business so we can keep the flywheels turning.

2021 Letter to Shareholders | Page 6 // Nelnet Diversified Services We posted a very solid year in our loan servicing, servicing systems, and business process outsourcing businesses. The biggest win of the year was our private loan servicing business almost doubling in size with the conversion of the Wells Fargo private loan portfolio onto the Nelnet platform. We now service private loans for over 1 million consumer customers. In addition, we signed extensions with the U.S. Department of Education (Department) to service their loans through 2023, and we completed the first full year of servicing consumer accounts in the community solar space. Our new API-first servicing system, “Velocity,” went live for both loan originations and repayment servicing in April, providing the most flexible and adaptive solution in the industry. Nelnet Campus Commerce Higher education in the United States experienced similar trends in 2021 compared to 2020, with most institutions feeling enrollment pressure. Our products, used by more than 1,150 colleges and universities and more than 7 million students and families, focus on the electronic presentment and payment of tuition and fees and are enrollment dependent. While higher education is experiencing headwinds, Nelnet Campus Commerce maintains a strong position in the industry with retention rates of over 98%. As a result, we have an opportunity to innovate with new service offerings that will expand existing relationships and add new clients who desire the exceptional service for which Nelnet is known. PaymentSpring PaymentSpring processes ACH and credit card payments for education and non-education markets. In 2021, we processed over $39 billion in payments for our education markets and almost $390 million for non-education clients. We enhanced our systems with beneficial tools throughout last year including automated underwriting, rapid on- boarding, and payment facilitation for non-education markets. Nelnet Community Engagement During 2021, we established Nelnet Community Engagement (NCE) by combining CD2 Learning, Catholic Faith Technologies, and Aware3 into a single organization focused on providing learning and development services. NCE serves over 35 archdioceses and ministries and over 4,000 churches in the U.S. and internationally with its powerful learning and content management platform. With the addition of CD2, this business also serves for-profit corporations’ learning and development needs. Nelnet International We grew our business internationally despite the inability to travel most of the year due to the pandemic. Our office in Melbourne, Australia, was in extreme lockdown for most of 2021, but like other areas of our business, we were able to creatively use technology to serve existing clients and add new relationships. Our focus in 2022 is to expand our business in Australia, New Zealand, and other countries in the Asia Pacific region. For the first time, we added private K–12 schools as clients in Pakistan and will continue to expand as we enter other countries with reseller partners.

2021 Letter to Shareholders | Page 7 One of the largest unknowns facing the division is when the CARES Act relief for federal student loan borrowers will end. Since March 2020, the 42.9 million customers of the federal government, representing nearly $1.7 trillion in student loan volume, have not accrued interest or had to make payments on their loans. Nelnet services over 14 million of those borrowers, and multiple extensions of the original CARES Act relief period have kept us in a repeated cycle of recruiting, hiring, training, and getting government security clearance for thousands of associates so we are ready to go when those millions of borrowers resume payments. The government pays its servicers a significantly reduced fee for loans covered by the CARES Act relief yet requires us to be fully staffed and prepared for the end of the relief, which has had a moving date. Our costs are significant, and frankly, the situation has put a lot of pressure on this business and has been difficult to manage for months. As we near two full years of CARES Act student loan relief, Nelnet stands ready to assist the federal government and borrowers successfully transition back into repayment. // Nelnet Communication Services/ALLO 2021 was a year of growth and milestones for ALLO Communications. Superior product offerings create high demand, and when delivered with superior service, create loyal customers—all the true makings of a successful flywheel strategy. I always consider 100 a good number, and it was meaningful for ALLO in 2021 as they eclipsed 100,000 customers and $100 million in annualized revenue. Customers served increased 20%, and homes and businesses passed by ALLO’s fiber network grew by 31,000 to 310,000. Market share increased in all markets including those in which ALLO has operated for more than a decade. The combination of work-from-home, learn-from-home, and entertainment needs continues to drive demand for high-quality connections—fast download and upload speeds with low latency and jitter. Work-from-anywhere means businesses must have consistent services across their communities. Connectivity and communications excellence is required in the office, to the customer, and for employees. ALLO’s modern fiber network serves all community stakeholders of our gigabit societies. With consistently high customer service ratings, local and national recognition, and low customer churn, ALLO is achieving market shares well beyond our expectations when Nelnet invested in 2015. Increasing the regional fiber footprint and communities served was a specific focus for 2021. Northeast Nebraska and northeast Colorado saw numerous markets developed and services launched. The technological advancement included constructing markets for speeds up to 10 gigabits to the home, 10 times faster than previously available. Higher speeds from this platform are being offered to customers in 2022, supporting ALLO’s philosophy of offering bandwidth and internet services that do not constrain customers. Internet access is a vital utility in today’s modern world. ALLO also announced and began developing Arizona. ALLO’s first customers are expected to be served in 2022 and supported by the 800+ person ALLO team. The team has performed safely and professionally during the pandemic and strives to provide businesses, government entities, and households with world-class communications and entertainment solutions. While competition for talent and supply chain inconsistencies are a challenge in the industry, the ALLO team has fared well and continues its expansion. In 2022, ALLO expects to accelerate customer, market, headcount, and service expansion. ALLO’s team is focused on its values: being local, honest, hassle-free, and exceptional while meeting its purpose: create, connect, and serve gig communities. The importance of fiber connectivity has never been more critical, and we expect it to be even more important in the future.

2021 Letter to Shareholders | Page 8 // Nelnet Renewable Energy Services Our renewable energy businesses experienced another strong year of growth and diversification, and I continue to be excited about the financial, environmental, and social benefits derived from our investments in this sector. We and our co-investor partners have now committed to fund more than $288 million of tax equity to support the construction and operation of solar projects worth approximately $980 million. We estimate these investments will power nearly 50,000 homes and will eliminate more than 9 million tons of carbon emissions during their lifecycle. In addition to carbon savings, these investments create jobs, generate cost savings for consumers, strengthen energy resilience, and provide financial returns that fit well within our capital deployment strategy. In addition to growth and optimization of our own balance sheet in this asset class, we are excited about the continued advancement of our tax credit syndication platform and take great pride in the service we offer to our co-investor partners. During 2021, our co-investors earned approximately $92 million to reinvest back into their businesses and communities. We expect our growth in this area to continue to be strong, though there are some headwinds in the near term associated with material and labor cost increases, supply chain shortages, interconnection demands on utilities, and the potential for federal legislative action on climate change. Though these investments continue to create some volatility in our earnings due to the unique accounting treatment, we appreciate the front-loaded and life-to-term cash flows they generate. In addition, as we establish a more consistent balance year over year, we expect the impact to earnings per share to better reflect the true economic performance of these assets. We also continue to grow the community solar subscription business in megawatts under management as well as communities served. We now manage more than 549 MW hours per year for more than 6,000 customers. We continue to be encouraged by the anticipated growth in this market as well as our ability to execute on behalf of our developer partners. More and more states are adopting community solar programs to expand access to cost-efficient, clean energy resources, and we are well-positioned to fulfill these needs. We continue to expand our footprint serving new markets and programs as demand warrants, and we can leverage our servicing and back-office competencies to provide exemplary service. With our customer relationships in education and renewable energy and our financial acumen, Nelnet intends to originate and operate solar projects as the long-term owner of these assets. We believe unique value propositions exist for our educational clients such as cost savings, recruiting campaigns, progress toward carbon neutrality, educational curriculum, and sustainable investment opportunities. Additionally, we will be opportunistic in terms of renewable energy project acquisition, repowering, storage, and other ventures that offer long-term, recurring cash flows. Again, our investment and deployment of capital and people within renewable energy fit well into our overall strategy focused on customers, associates, shareholders, communities, and the environment. This area is very accretive to our core values and a key component of Nelnet Serves, our purpose-driven focus on serving others.

2021 Letter to Shareholders | Page 9 // Nelnet Real Estate Services Real estate continues to be an integral component of Nelnet’s diversification strategy, and 2021 was a strong year for our portfolio, which includes 33 investments across the country with $69 million of net equity invested. We remain pleased with the risk-adjusted returns generated by the asset class and believe Nelnet’s portfolio is well positioned to withstand market volatility given our focus on capital preservation. Despite ongoing uncertainty from the pandemic, 2021 was a record year for U.S. real estate from a valuation standpoint, and capital continues to flood the market due to the low interest rate environment and inflation protection provided by the asset class. Nelnet leveraged the competitive market dynamics to strategically sell 11 properties, generating $22 million of capital gains with weighted average returns exceeding 24%. We redeployed 86% of the capital gains into qualified Opportunity Zone investments in the real estate and renewable energy sectors, enabling Nelnet to have a positive community impact while also gaining tax efficiencies. While our intent is to increase Nelnet’s allocation to real estate, we recognize the importance of maintaining our underwriting discipline and patience given pricing is at peak levels. We target middle-market transactions with a value-add component and invest across the capital stack to diversify risk. In concert with our internal acquisition and asset management proficiencies, the Nelnet real estate team identifies strategic partners with whom we share an alignment of interests, leading to long-term relationships that generate a pipeline of qualified deal flow. In 2021, we closed on eight transactions representing $31 million of capital commitments, the majority of which were multi-family or industrial assets. We look forward to the continued growth of the real estate portfolio and will remain proactive in strategically sourcing deals that meet our investment criteria. // Nelnet Venture Capital The venture capital market has been on fire, but recently is showing signs of cooling. Valuations for fast-growing companies have doubled and, in some cases, tripled over the last couple years. The rule of thumb recently was to value fast-growing SaaS companies at somewhere between 5–10 times revenue. This has jumped to 20–30 times revenue. While the case can be made that the net present value of future cash flows can justify these valuations for fast-growing companies, they will have to, at some point, make money and stay in business to be relevant going forward. At today’s valuations, there is not much room for error. Some are concerned we may be in a venture capital bubble. Returns have been substantial, and the industry has attracted roughly three times prior funding levels over the last few years. Time will tell. We believe that as a strong corporate citizen in our community, it is important to support early-stage investment in companies we feel have a good chance of success. We continue to evaluate virtually every new investment opportunity in our home state of Nebraska. I thought it might be beneficial for our shareholders to better understand how we approach venture investing. Nelnet has committed to investing in emerging companies (start-ups) and has done so over the last decade. We have learned a lot in this process and have developed our best practices as a result. These best practices continue to evolve and will likely always be in flux. That said, some important markers don’t seem to change. We, like others, look at the product or service, the market for that product or service, and the founders of the company when making an investment. The product or service is almost always what catches the eye first; but in the end, the most important aspect of a company is its people. I am sure you will not find it surprising that we believe the people of Nelnet make us great; so, of course we apply the same thought process to the companies we invest in.

2021 Letter to Shareholders | Page 10 Investing in emerging companies requires a completely different strategy than our more traditional investments. Whereas one would rarely expect a single investment to fail in a traditional portfolio, a high failure rate is expected in an emerging company portfolio. Generally, this type of portfolio can have 50% or more of its invested companies go out of business. Portfolio returns are often created by a small handful of the companies (maybe one or two) that return 30 times or more to the portfolio. Since there is often no (or a very minimal) track record for emerging companies, it is also important to invest in a broadly diversified portfolio. It is incredibly difficult to predict the winners, so we invest small amounts initially in a broad group of promising companies, most of which are in our backyard of Nebraska, which has been a good time- tested strategy for us. As mentioned earlier, the founding management team is of critical importance for the success of an emerging company. Below are some of the traits of a founding team we like to see as we evaluate an investment opportunity: • Understands and practices the tenets of a “lean start-up” • Creates a strong board of directors • Reaches out often to stakeholders • Listens • Provides feedback • Reports to investors on a regular basis • Exposes the good, the bad, and the ugly early and often • Understands and defines what keeps them up at night • Trusts/encourages the team to report to stakeholders when appropriate • Can set near- and medium-term goals that fall in line with long-term goals • Understands funding needs over the long haul and has planned accordingly • Knows and exposes the company’s key performance indicators (KPIs) • Knows how to prepare and read financial statements Other items that help get the company on the right track include: • The team is willing to or has invested their own money • The company has the right co-investors • The company is meeting financial commitments • The team has defined roles and responsibilities Nelnet has invested approximately $115 million in early-stage companies over the last decade. In that time, the portfolio has returned just over $18 million with a remaining value of roughly $204 million. (The remaining value is based on “observable transactions,” therefore, investments are held at cost until a new priced investment round or Nelnet determines that the company is no longer a going concern and the investment is written down.) This translates into a 1.94 multiple on invested capital (MOIC). Of the 91 investments Nelnet has made, 15 have exited, 23 have been written down or off, leaving 53 companies that are in various stages of growth.

2021 Letter to Shareholders | Page 11 Within the portfolio we have broken out our investments into angel and venture depending on the stage of investment. Generally, we consider investments in seed capital and Series A to be angel and Series B and beyond as venture. Most of our investments would be considered angel investments. To date, our angel portfolio's internal rate of return (IRR) has been 16.9% with a 2.07 MOIC (realized and unrealized) and 11% realized. The venture portfolio’s IRR is 13.2% with a 1.88 MOIC (realized and unrealized) and 192% realized. Note: The realized venture return was a relatively small investment that roughly doubled in value over an 8-month time frame. The most exciting news for 2021 in our investment portfolio though was not an exit but a funding in October of a portfolio company, CompanyCam. Nelnet participated in the first two rounds of this company for a total of $850,000 invested. Nelnet’s previously adjusted value of $1.3 million is now valued at $11.6 million for a gain of $10.3 million. We love when this happens even though it adds to the choppiness of our corporate earnings. Some problems are good problems to have. Capital Deployment by Year (in millions) 2013 2014 2015 2016 2017 2018 2019 2020 2021 9-Year Total FFELP loan/residual acquisitions, net of financing $38 $127 $140 - - $105 $71 $141 $39 $661 Private and consumer loan/residual acquisitions, net of financing $68 $17 $173 $61 $75 $188 $61 $71 $143 $857 Business acquisitions - $47 - - - $153 - $30 - $230 Nelnet Bank - - - - - - - $100 - $100 ALLO acquisition and capital expenditures - - $47 $39 $115 $87 $45 $48 - $381 Other capital expenditures (non-ALLO) $17 $26 $17 $29 $41 $38 $48 $65 $59 $340 Hudl investment - $1 $41 - $10 - - $26 $5 $83 Other investments (including capital/real estate/solar) $20 $45 $53 $22 $19 $67 $103 $396 $726 $1,451 Debt repurchases $79 $47 $42 $77 $181 $13 - $26 $407 $872 Stock repurchases $13 $16 $96 $69 $69 $45 $40 $73 $58 $479 Dividends $19 $19 $19 $21 $24 $27 $29 $32 $34 $224 $254 $345 $628 $318 $534 $723 $397 $1,008 $1,471 $5,678 The world saw sports largely return in 2021, with coaches and athletes taking lessons from 2020 into their new seasons. Hudl adapted to and led many of these changes. The organization accelerated through the curve and stayed true to its mission to make every moment count. Hudl continued its strong growth, with a team of more than 3,000 Hudlies spread across 19 countries around the world. The company now serves more than 200,000 teams across 40 sports and 150 countries. Last year, we shared that sports teams turned to Hudl Focus to livestream games that fans couldn’t attend. In 2021, the company found that though crowds largely returned to stadiums and gyms, Hudl Focus still played a large part in teams’ workflows. More than 630,000 games, matches, and practices were captured, and almost 200,000 of them were livestreamed. The company has plans to further its camera offerings with the addition of Focus Flex, a portable camera launching in 2022. // Hudl

2021 Letter to Shareholders | Page 12 Hudl’s media division made great strides over the year as well. With an 8-week streak of over 1 million active weekly athletes, the team found new ways to engage athletes. They partnered with strong brands and launched a Snapchat show showcasing female athletes—Her Hudl. Assist (Hudl’s professional analysis service) remains another strong player in helping the company make every moment count. Analysts broke down just under 1 million games without missing a single turnaround time. The company also looked inward over the last year to evolve its practices and associate experience. An employee resource group (ERG) framework was formalized and is led by a governing body, Together @ Hudl. More than 150 Hudlies participate in the new ERGs—Community Champions, Her Hudl, Pride @ Hudl, and Mental Wellness. Hudl again partnered with WeCOACH to host the third annual BreakThrough Summit, a free, digital leadership summit designed to develop and celebrate women in sports. The 2021 BreakThrough Summit featured Becky Hammon, assistant coach for the San Antonio Spurs, Julie Foudy, two-time FIFA Women's World Cup and Olympic gold medalist, and Dr. Condoleezza Rice, former U.S. Secretary of State. We remain extremely pleased with our investment in Hudl. As I have stated for more than a decade, it is our goal for each Nelnet shareholder to record a gain or loss in market value proportional to the gain or loss in per-share fundamental (intrinsic) value recorded by the company. To achieve this goal, we strive to maintain a one-to-one relationship between the company’s fundamental value and market. As that implies, we would rather see Nelnet’s stock price at a fair level than at an artificial level. Our fair value approach may not be preferred by all investors, but we believe it aligns with Nelnet’s long-term approach to both our business model and market value. However, from time to time Mrs./Mr. Market can be irrational and will materially overvalue or undervalue the investment style they currently love. Short-term, Mrs./Mr. Market is a voting machine; long-term, the market is a weighing machine. For the last two years, it is my deep belief that the markets have turned on the voting machine and have fallen into an unhealthy love with growth stocks, crypto, NFTs, and meme stocks, with the primary focus seeming to be on speculating versus investing. Long term, the weighing machine is always turned on again and dominates in the end. After the way I ate over the holidays, I, like Nelnet, weigh more than last year. The economic relief and stimulus passed by the government since the pandemic began is truly astounding! To provide relief to so many impacted individuals and businesses was critical when the economy was shut down at the beginning of the worst pandemic in 100 years. There was $4 trillion in stimulus in 2020. In 2021, there was $1.9 trillion in stimulus, and the U.S. approved an additional $1 trillion infrastructure package. That is almost $7 trillion, not including the government balance sheet expanded from $4 trillion to $8 trillion by buying the debt the government printed, the Fed cut interest rates by 1.5–2% to take rates to basically zero, and deferred payments on $1.7 trillion in student loans through May 1, 2022. It can take 12 to 18 months for government stimulus to completely roll through the economy. This would imply the tailwinds (also referred to as inflationary pressures) of the stimulus passed in 2021 could continue through the majority of 2023. The amount of stimulus truly is incredible, and much of it was needed to help people and the country through the worst of the pandemic. However, some could argue it was too much. Here’s an analogy to put the current situation into perspective: Let’s say we met at my favorite sports bar for a beer or two and then we went on to drink a case instead. Common sense would suggest our actions might result in quite a hangover. Thanks to the actions of many administrations and congresses from both parties, our national debt just went over $30 trillion. // Mike Dunlap’s Thoughts about Economics

2021 Letter to Shareholders | Page 13 Where did all the stimulus go and where is it headed? When the markets see cash and there is no place to invest the extra cash, what happens? The markets will create something from nothing to fill the demand in part created by the government printing money. How did the markets create something from nothing? Let me give you examples: more than $2 trillion in crypto (6,000+ currencies, Bitcoin is up 800% from March 2020), 1,300+ IPOs, 850+ SPACs, $400 billion in new venture capital deals in the last two years, NFTs of over $31 billion, home prices up close to 20% in 2021, and other real estate prices are up over 20% across the board in almost all sectors. From the trough of the stock market in March of 2020 to the end of 2021, the S&P 500 and the NASDAQ increased in value by over $20 trillion. The markets are amazing! I just finished reading an overview by investor and investment strategist Jeremy Grantham claiming we are in a “superbubble” with stocks, housing, commodities, crypto, and NFTs all surging at the same time. It appears we went to the sports bar, and after our inhibitions were lowered, we decided to drink a case instead of a couple beers. What else happens when a government prints an astounding amount of money? When I took economics in college, I learned that if you endlessly print money, it leads to much higher interest rates and/or devaluation of the currency— in some extreme cases it is devalued all the way to zero (some examples: Argentina every few decades, Venezuela, Germany at the end of World War I and World War II). If a government prints money and keeps interest rates too low for too long, one or both economic challenges will happen. Turkey is a great current example as the country’s leader continues to print money and lower rates, their currency continues to devalue. Inequality is decreasing in these countries because everyone is becoming poorer together. We are seeing double-digit monthly inflation rates in those countries. The United States is known as the land of opportunity and the most incredible wealth-creating country to ever exist given our rule of law, freedom of speech, robust capital markets, government structure, and solid oversight. With hard work and grit, anyone can turn his or her dream into reality. That opportunity continues to exist as Americans historically keep moving up. We have repeatedly heard in the media about the hollowing out of the middle class over the last 40 years since the Reagan administration—is that accurate? From Steven Pinker’s book, Enlightenment Now, “Poor was defined as an income of $0–$30,000 (in 2014 dollars) for a family of three, lower middle class as $30,000– $50,000, middle class $50,000–$100,000, upper middle class $100,000–$350,000. The study found that in absolute terms, Americans have been moving up. Between 1979 and 2014, the percentage of poor Americans dropped from 24 to 20, the lower middle class dropped from 24% to 17%, and the percentage in the middle class shrank from 32 to 30. Where did they go? Many ended up in the upper middle class, which grew from 13% to 30% of the population and in the upper class, which grew from 0.1% to 2%.” While many Americans have climbed the income ladder, it remains true that income inequality also did increase, which is concerning. For most of 2021, the Federal Reserve (Fed) kept telling the market, “inflation is transitory,” because of supply disruptions caused by COVID-19; therefore, they decided to not raise interest rates or cut back on quantitative easing. History tells us when bubbles are created, income inequality increases. Those with assets see their value increase while those without assets see prices for the goods they purchase increase. In 2021, wages were up over 4%, but prices were up over 7%. The highest earners, most of whom have college educations, can earn their way out of a downturn. The poorest Americans are hurt for a generation or more by high inflation and the resulting impact on household savings and safety nets being depleted. The Fed has now realized what many organizations were already seeing; inflation was not transitory. Now they are playing catch-up to stop quantitative easing and raise interest rates to try to tame the inflation they helped create by printing too much cash. As rates go up, the value of discounted cash flow generated from companies over time goes down, which usually leads to stock prices going down. Over the long term, printing money hurts everyone but hurts lower-income families the most.

2021 Letter to Shareholders | Page 14 As the stimulus continues its slow roll though the economy through 2023, it is my prediction that we are going to start seeing cracks in the ice. Jeremy Grantham’s newsletter, Let the Wild Rumpus Begin, explains the superbubble we created. Half the companies that finished SPAC deals in the last two years are down 40% or more, erasing tens of billions of dollars in investor value. As I write this message at the end of January 2022, cryptocurrencies have erased $1.2 trillion in supposed value in the last few weeks, and the stock market is approaching correction territory. The market created something from nothing to fill the demand fueled by the government printing money. It is my fear that as the sun comes up, we are all going to pay the price for drinking a case of beer and staying up all night at the bar. To be clear, hair of the dog is NOT the answer (printing more money). We live in the best country in the world. Let’s hope as we wake up from our hangover, we don’t make the same economic mistakes and create a nation where we have perfect equality because we are all broke. On the bright side, as these future disruptions occur in the economy, we will continue to position Nelnet to help our customers, associates, and communities be successful and help their dreams come true while positioning Nelnet to be opportunistic as we have in the past. It wasn’t all positive in our corner of the world last year, as 2021 also came with some hard times. We lost one of our dear friends and board members, JoAnn Martin, to a rapid onset disease. JoAnn had an illustrious career as CEO of Ameritas Corporation. She was an icon in our community, and we miss her counsel and wisdom greatly in our meetings. In 2022, our longest-serving board member, Jim Abel, will be retiring from the board. Jim has been a key mentor to Mike, me, and the entire senior management team. He has always held our feet to the fire, reminded us of our duty to all our constituents (customers, associates, communities, and shareholders), has challenged us when we needed it most, and more importantly, coached us up when we needed it. Jim will be greatly missed in our board room. With change comes opportunity. With open positions to fill and as part of our ongoing board refreshment and succession process, our Nominating and Corporate Governance Committee has carefully vetted and considered multiple candidates for the Nelnet board and is recommending three individuals for appointment, which we expect to happen in the coming weeks. Each will come with a different set of talents and skills. Jona Van Deun is the president of the Nebraska Tech Collaborative, which was established to attract top technologists to our home state. With an extensive background in politics and public affairs, Jona was formerly vice president of Small Business Coalitions and Engagement for the U.S. Chamber of Commerce in Washington, D.C., before returning home as president of the Nebraska Tech Collaborative. She will bring much-needed technology and talent acquisition expertise to the board. Adam Peterson is co-CEO and president of Boston Omaha, a public holding company with businesses engaged in several sectors including advertising, insurance, telecommunications, and real estate. The company's principal objective is to grow intrinsic value per share at an attractive rate, while seeking to maintain a strong financial position. Adam’s Magnolia Capital Fund, which is a significant shareholder of Boston Omaha, also happens to be one of Nelnet’s largest external, non-management shareholders. Adam will bring a wealth of relevant investment expertise to our board meetings. We will also be adding Matthew Dunlap, Mike’s eldest son, to the board to further add succession planning and consultation from our largest shareholder group, the Dunlap family. Matt is currently a managing director in our Nelnet Business Services division. Matt went to undergraduate school at Northwestern University and law school at the University of Nebraska and has been working for the company for about five years. We have lofty aspirations for Matt as he works in the various divisions of Nelnet. (For important additional information about the expected new board members, see the “Additional Information” caption below.) // Where We Are Going/Closing

2021 Letter to Shareholders | Page 15 Nelnet Board of Directors Michael S. Dunlap James P. Abel Preeta Bansal William R. Cintani Kathleen A. Farrell Ph.D. David Graff Thomas E. Henning Kimberly Rath Nelnet Bank Board of Directors Michael S. Dunlap Tim Tewes Carine Strom Clark Connie Edmond Anthony Goins Crawford Cragun Jaime Pack Andrea Moss At the very end of the year, right before the holidays, Mike was diagnosed with prostate cancer. Thankfully, through the same preventive wellness services we offer our associates, the disease was detected early. Mike immediately underwent surgery to have his prostate removed, recovered quickly, and we are happy to report he plans to lead us as executive chairman for many years to come. Admittedly, the diagnosis gave us all pause, and we are truly thankful for the positive outcome. These types of life events remind us to stay humble, be grateful for every day, and live our purpose. To that end, here at Nelnet, we will continue to fuel the machine so we can fulfill our purpose of serving others and helping make their dreams come true. Dream. Learn. Grow. Jeff Noordhoek Chief Executive Officer Adam Peterson Jona Van Deun Matthew Dunlap

2021 Letter to Shareholders | Page 16 Additional Information More information about the expected new board members will be in an 8-K we’ll file with the Securities and Exchange Commission (SEC) shortly after they are appointed, and in our definitive proxy materials to be filed for the 2022 annual meeting of shareholders scheduled for May 19, 2022. We currently expect Adam Peterson will be appointed to the board as a Class II director, which means his term will expire at the 2022 annual meeting and that the board will recommend that shareholders elect him to continue as a Class II director. We also expect to file our definitive proxy materials in April 2022, which will include information about the participants in the solicitation of proxies and a description of their direct or indirect interests, by security holdings or otherwise. Shareholders should read the proxy statement when it is available because it contains important information. Shareholders and investors will be able to get the proxy statement and any other relevant filed documents, free of charge, on the SEC’s website at www.sec.gov and on our investor relations website at www.nelnetinvestors.com once such documents have been filed.

2021 Letter to Shareholders | Page 17 Forward-Looking and Cautionary Statements This letter to shareholders contains forward-looking statements within the meaning of federal securities laws. The words “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “future,” “intend,” “may,” “plan,” “potential,” “predict,” “should,” “will,” “would,” and similar expressions, as well as statements in future tense, are intended to identify forward-looking statements. These statements are based on management's current expectations as of the date of this letter and are subject to known and unknown risks, uncertainties, assumptions, and other factors that may cause the actual results and performance to be materially different from any future results or performance expressed or implied by such forward-looking statements. Such risks and uncertainties include, but are not limited to: risks and uncertainties related to the severity, magnitude, and duration of the Coronavirus Disease 2019 ("COVID-19") pandemic, including changes in the macroeconomic environment and consumer behavior, restrictions on business, educational, individual, or travel activities intended to combat the pandemic, and volatility in market conditions resulting from the pandemic; risks related to the ability to successfully maintain and increase allocated volumes of student loans serviced by the company under existing and any future servicing contracts with the Department, which current contracts accounted for 29% of the company's revenue in 2021; risks to the company related to the Department's initiatives to procure new contracts for federal student loan servicing, including the pending and uncertain nature of the Department's procurement process, risks that the company may not be successful in obtaining any of such potential new contracts, and risks related to the company's ability to comply with agreements with third-party customers for the servicing of loans; risks related to the company's loan portfolio, such as interest rate basis and repricing risk and changes in levels of loan repayment or default rates; the use of derivatives to manage exposure to interest rate fluctuations; the uncertain nature of expected benefits from FFEL Program, private education, and consumer loan purchases and initiatives to purchase additional FFEL Program, private education, and consumer loans or investment interests therein; financing and liquidity risks, including risks of changes in the securitization and other financing markets for loans; risks and uncertainties from changes in terms of education loans and in the educational credit and services marketplace resulting from changes in applicable laws, regulations, and government programs and budgets, such as changes resulting from the CARES Act and the expected decline over time in FFEL Program loan interest income due to the discontinuation of new FFEL Program loan originations in 2010 and the resulting initiatives by the company to adjust to a post-FFEL Program environment, as well as the possibility of new student loan forgiveness or broad debt cancellation programs by the government or other incentives to consolidate away from existing FFEL Program loans; risks and uncertainties of the expected benefits from the November 2020 launch of Nelnet Bank operations, including the ability to successfully conduct banking operations and achieve expected market penetration; risks related to investments in solar projects, including risks of not being able to realize tax credits which remain subject to recapture by taxing authorities; risks and uncertainties related to other initiatives to pursue additional strategic investments (and anticipated income therefrom), acquisitions, and other activities, including activities that are intended to diversify the company both within and outside of its historical core education-related businesses; risks from changes in economic conditions and consumer behavior; cybersecurity risks, including disruptions to systems, disclosure of confidential information, and/or damage to reputation resulting from cyber-breaches; and changes in the general interest rate environment, including the availability of any relevant money-market index rate such as LIBOR or the relationship between the relevant money-market index rate and the rate at which the company's assets and liabilities are priced. For more information, see the "Risk Factors" sections and other cautionary discussions of risks and uncertainties included in documents filed or furnished by the company with the SEC, including the most recent Form 10-K filed by the company with the SEC. All forward- looking statements in this letter are as of the date of this letter. Although the company may voluntarily update or revise its forward-looking statements from time to time to reflect actual results or changes in the company's expectations, the company disclaims any commitment to do so except as required by law.

XML

Document	Feb. 25, 2022
Cover [Abstract]
Document Type	8-K
Amendment Flag	false
Document Period End Date	Feb. 25, 2022
Entity Registrant Name	NELNET, INC
Entity Central Index Key	0001258602
Entity Incorporation, State or Country Code	NE
Entity File Number	001-31924
Entity Tax Identification Number	84-0748903
Entity Address, Address Line One	121 South 13th Street, Suite 100
Entity Address, City or Town	Lincoln,
Entity Address, State or Province	NE
Entity Address, Postal Zip Code	68508
City Area Code	402
Local Phone Number	458-2370
Written Communications	false
Soliciting Material	false
Pre-commencement Tender Offer	false
Pre-commencement Issuer Tender Offer	false
Title of 12(b) Security	Class A Common Stock, Par Value $0.01 per Share
Trading Symbol	NNI
Security Exchange Name	NYSE
Entity Emerging Growth Company	false