For Release: November 8, 2021
Investor Contact: Phil Morgan, 402.458.3038
Nelnet, Inc. supplemental financial information for the third quarter 2021
(All dollars are in thousands, except per share amounts, unless otherwise noted)
The following information should be read in connection with Nelnet, Inc.'s (the “Company's”) press release for third quarter 2021 earnings, dated November 8, 2021, and the Company's Quarterly Report on Form 10-Q for the quarter ended September 30, 2021.
Forward-looking and cautionary statements
This report contains forward-looking statements and information that are based on management's current expectations as of the date of this document. Statements that are not historical facts, including statements about the Company's plans and expectations for future financial condition, results of operations or economic performance, or that address management's plans and objectives for future operations, and statements that assume or are dependent upon future events, are forward-looking statements. The words “anticipate,” “assume,” “believe,” “continue,” “could,” “estimate,” “expect,” “forecast,” “future,” “intend,” “may,” “plan,” “potential,” “predict,” “scheduled,” “should,” “will,” “would,” and similar expressions, as well as statements in future tense, are intended to identify forward-looking statements.
The forward-looking statements are based on assumptions and analyses made by management in light of management's experience and its perception of historical trends, current conditions, expected future developments, and other factors that management believes are appropriate under the circumstances. These statements are subject to known and unknown risks, uncertainties, assumptions, and other factors that may cause the actual results and performance to be materially different from any future results or performance expressed or implied by such forward-looking statements. These factors include, among others, the risks and uncertainties set forth in the “Risk Factors” section of the Company's Annual Report on Form 10-K for the year ended December 31, 2020 (the "2020 Annual Report"), and subsequent reports filed by the Company with the SEC and include such risks and uncertainties as:
•risks and uncertainties related to the severity, magnitude, and duration of the coronavirus disease 2019 (“COVID-19”) pandemic, including changes in the macroeconomic environment and consumer behavior, restrictions on business, educational, individual, or travel activities intended to combat the pandemic, and volatility in market conditions resulting from the pandemic, including interest rates, the value of equities, and other financial assets;
•risks related to the ability to successfully maintain and increase allocated volumes of student loans serviced by the Company under existing and any future servicing contracts with the U.S. Department of Education (the "Department"), which current contracts accounted for 27 percent of the Company's revenue in 2020, risks to the Company related to the Department's initiatives to procure new contracts for federal student loan servicing, including the pending and uncertain nature of the Department's procurement process (under which awards of new contracts have been made to other service providers), risks that the Company may not be successful in obtaining any of such potential new contracts, and risks related to the Company's ability to comply with agreements with third-party customers for the servicing of Federal Direct Loan Program, Federal Family Education Loan Program (the "FFEL Program" or "FFELP"), private education, and consumer loans;
•loan portfolio risks such as interest rate basis and repricing risk resulting from the fact that the interest rate characteristics of the student loan assets do not match the interest rate characteristics of the funding for those assets, the risk of loss of floor income on certain student loans originated under the FFEL Program, risks related to the use of derivatives to manage exposure to interest rate fluctuations, uncertainties regarding the expected benefits from purchased securitized and unsecuritized FFELP, private education, and consumer loans, or investment interests therein, and initiatives to purchase additional FFELP, private education, and consumer loans, and risks from changes in levels of loan prepayment or default rates;
•financing and liquidity risks, including risks of changes in the general interest rate environment, including the availability of any relevant money market index rate such as LIBOR or the relationship between the relevant money market index rate and the rate at which the Company's assets and liabilities are priced, and changes in the securitization and other financing markets for loans, including adverse changes resulting from unanticipated repayment trends on student loans in the Company's securitization trusts that could accelerate or delay repayment of the associated bonds, which may increase the costs or limit the availability of financings necessary to purchase, refinance, or continue to hold student loans;
•risks from changes in the terms of education loans and in the educational credit and services markets resulting from changes in applicable laws, regulations, and government programs and budgets, such as changes resulting from the Coronavirus Aid, Relief, and Economic Security Act (the "CARES Act") and the expected decline over time in FFELP loan interest income due to the discontinuation of new FFELP loan originations in 2010 and potential government initiatives or proposals to consolidate existing FFELP loans to the Federal Direct Loan Program, otherwise encourage or allow FFELP loans to be refinanced with Federal Direct Loan Program loans, and/or create additional loan forgiveness or broad debt cancellation programs;
•risks related to a breach of or failure in the Company's operational or information systems or infrastructure, or those of third-party vendors, including cybersecurity risks related to the potential disclosure of confidential loan borrower and other customer information, the potential disruption of the Company's systems or those of third-party vendors or customers, and/or the potential damage to the Company's reputation resulting from cyber-breaches;
•uncertainties inherent in forecasting future cash flows from student loan assets and related asset-backed securitizations;
•risks and uncertainties of the expected benefits from the November 2020 launch of Nelnet Bank operations, including the ability to successfully conduct banking operations and achieve expected market penetration;
•risks related to the expected benefits to the Company and to ALLO Communications LLC (referred to collectively with its holding company ALLO Holdings, LLC as “ALLO”) from the recapitalization and additional funding for ALLO and the Company’s continuing investment in ALLO, and risks related to investments in solar projects, including risks of not being able to realize tax credits which remain subject to recapture by taxing authorities;
•risks and uncertainties related to other initiatives to pursue additional strategic investments (and anticipated income therefrom), acquisitions, and other activities, such as the completed and potential additional transactions associated with the sale by Wells Fargo of its private education loan portfolio for which the Company was selected as the new servicer (including risks associated with errors that occasionally occur in converting loan servicing portfolio acquisitions to a new servicing platform, and uncertainties associated with expected income from the joint venture that purchased the Wells Fargo portfolio), including activities that are intended to diversify the Company both within and outside of its historical core education-related businesses;
•risks and uncertainties associated with climate change, including extreme weather events and related natural disasters, which could result in increased loan portfolio credit risks and other asset and operational risks, as well as risks and uncertainties associated with efforts to address climate change; and
•risks and uncertainties associated with litigation matters and with maintaining compliance with the extensive regulatory requirements applicable to the Company's businesses, reputational and other risks, including the risk of increased regulatory costs resulting from the politicization of student loan servicing, potential changes to corporate tax rates, and uncertainties inherent in the estimates and assumptions about future events that management is required to make in the preparation of the Company's consolidated financial statements.
All forward-looking statements contained in this supplement are qualified by these cautionary statements and are made only as of the date of this document. Although the Company may from time to time voluntarily update or revise its prior forward-looking statements to reflect actual results or changes in the Company's expectations, the Company disclaims any commitment to do so except as required by law.
1
Consolidated Statements of Income
(Dollars in thousands, except share data)
(unaudited)
| Three months ended | Nine months ended | ||||||||||||||||||||||||||||
| September 30, 2021 | June 30, 2021 | September 30, 2020 | September 30, 2021 | September 30, 2020 | |||||||||||||||||||||||||
| Interest income: | |||||||||||||||||||||||||||||
| Loan interest | $ | 124,096 | 122,005 | 134,507 | 370,219 | 462,439 | |||||||||||||||||||||||
| Investment interest | 12,558 | 11,578 | 5,238 | 29,122 | 18,379 | ||||||||||||||||||||||||
| Total interest income | 136,654 | 133,583 | 139,745 | 399,341 | 480,818 | ||||||||||||||||||||||||
| Interest expense: | |||||||||||||||||||||||||||||
| Interest on bonds and notes payable and bank deposits | 50,176 | 49,991 | 58,423 | 127,939 | 277,788 | ||||||||||||||||||||||||
| Net interest income | 86,478 | 83,592 | 81,322 | 271,402 | 203,030 | ||||||||||||||||||||||||
| Less provision (negative provision) for loan losses | 5,827 | 374 | (5,821) | (10,847) | 73,476 | ||||||||||||||||||||||||
| Net interest income after provision for loan losses | 80,651 | 83,218 | 87,143 | 282,249 | 129,554 | ||||||||||||||||||||||||
| Other income/expense: | |||||||||||||||||||||||||||||
| Loan servicing and systems revenue | 112,351 | 112,094 | 113,794 | 335,961 | 337,571 | ||||||||||||||||||||||||
| Education technology, services, and payment processing revenue | 85,324 | 76,702 | 74,121 | 257,284 | 217,100 | ||||||||||||||||||||||||
| Communications revenue | — | — | 20,211 | — | 57,390 | ||||||||||||||||||||||||
| Other | 11,867 | 22,921 | 1,502 | 30,183 | 69,910 | ||||||||||||||||||||||||
| Gain on sale of loans | 3,444 | 15,271 | 14,817 | 18,715 | 33,023 | ||||||||||||||||||||||||
| Impairment expense and provision for beneficial interests, net | (14,159) | (500) | — | (12,223) | (34,419) | ||||||||||||||||||||||||
| Derivative settlements, net | (5,909) | (5,374) | (2,391) | (15,587) | 7,666 | ||||||||||||||||||||||||
| Derivative market value adjustments, net | 7,260 | (1,615) | 3,440 | 44,455 | (21,072) | ||||||||||||||||||||||||
| Total other income/expense | 200,178 | 219,499 | 225,494 | 658,788 | 667,169 | ||||||||||||||||||||||||
| Cost of services: | |||||||||||||||||||||||||||||
| Cost to provide education technology, services, and payment processing services | 31,335 | 21,676 | 25,243 | 80,063 | 63,424 | ||||||||||||||||||||||||
| Cost to provide communications services | — | — | 5,914 | — | 17,240 | ||||||||||||||||||||||||
| Total cost of services | 31,335 | 21,676 | 31,157 | 80,063 | 80,664 | ||||||||||||||||||||||||
| Operating expenses: | |||||||||||||||||||||||||||||
| Salaries and benefits | 128,592 | 118,968 | 126,096 | 363,351 | 365,220 | ||||||||||||||||||||||||
| Depreciation and amortization | 15,710 | 20,236 | 30,308 | 56,129 | 87,349 | ||||||||||||||||||||||||
| Other expenses | 38,324 | 32,587 | 34,744 | 107,611 | 115,184 | ||||||||||||||||||||||||
| Total operating expenses | 182,626 | 171,791 | 191,148 | 527,091 | 567,753 | ||||||||||||||||||||||||
| Income before income taxes | 66,868 | 109,250 | 90,332 | 333,883 | 148,306 | ||||||||||||||||||||||||
| Income tax expense | (15,649) | (26,237) | (19,156) | (76,747) | (30,286) | ||||||||||||||||||||||||
| Net income | 51,219 | 83,013 | 71,176 | 257,136 | 118,020 | ||||||||||||||||||||||||
| Net loss (income) attributable to noncontrolling interests | 1,919 | 854 | 327 | 3,467 | (568) | ||||||||||||||||||||||||
| Net income attributable to Nelnet, Inc. | $ | 53,138 | 83,867 | 71,503 | 260,603 | 117,452 | |||||||||||||||||||||||
| Earnings per common share: | |||||||||||||||||||||||||||||
| Net income attributable to Nelnet, Inc. shareholders - basic and diluted | $ | 1.38 | 2.16 | 1.86 | 6.74 | 2.99 | |||||||||||||||||||||||
| Weighted average common shares outstanding - basic and diluted | 38,595,721 | 38,741,486 | 38,538,476 | 38,646,892 | 39,229,932 | ||||||||||||||||||||||||
2
Condensed Consolidated Balance Sheets
(Dollars in thousands)
(unaudited)
| As of | As of | As of | |||||||||||||||
| September 30, 2021 | December 31, 2020 | September 30, 2020 | |||||||||||||||
| Assets: | |||||||||||||||||
| Loans and accrued interest receivable, net | $ | 19,304,203 | 20,185,656 | 20,076,542 | |||||||||||||
| Cash, cash equivalents, and investments | 1,566,849 | 1,114,189 | 573,143 | ||||||||||||||
| Restricted cash | 1,059,142 | 837,146 | 805,225 | ||||||||||||||
| Goodwill and intangible assets, net | 197,268 | 217,162 | 215,613 | ||||||||||||||
| Other assets | 275,277 | 292,007 | 552,003 | ||||||||||||||
| Total assets | $ | 22,402,739 | 22,646,160 | 22,222,526 | |||||||||||||
| Liabilities: | |||||||||||||||||
| Bonds and notes payable | $ | 18,610,748 | 19,320,726 | 19,215,053 | |||||||||||||
| Bank deposits | 200,651 | 54,633 | — | ||||||||||||||
| Other liabilities | 734,377 | 642,452 | 604,642 | ||||||||||||||
| Total liabilities | 19,545,776 | 20,017,811 | 19,819,695 | ||||||||||||||
| Equity: | |||||||||||||||||
| Total Nelnet, Inc. shareholders' equity | 2,859,254 | 2,632,042 | 2,399,485 | ||||||||||||||
| Noncontrolling interests | (2,291) | (3,693) | 3,346 | ||||||||||||||
| Total equity | 2,856,963 | 2,628,349 | 2,402,831 | ||||||||||||||
| Total liabilities and equity | $ | 22,402,739 | 22,646,160 | 22,222,526 | |||||||||||||
3
Overview
The Company is a diverse company with a purpose to serve others and a vision to make customers' dreams possible by delivering customer focused products and services. The largest operating businesses engage in loan servicing and education technology, services, and payment processing, and the Company also has a significant investment in communications. A significant portion of the Company's revenue is net interest income earned on a portfolio of federally insured student loans. The Company also makes investments to further diversify both within and outside of its historical core education-related businesses, including, but not limited to, investments in real estate, early-stage and emerging growth companies, and renewable energy.
GAAP Net Income and Non-GAAP Net Income, Excluding Adjustments
The Company prepares its financial statements and presents its financial results in accordance with U.S. GAAP. However, it also provides additional non-GAAP financial information related to specific items management believes to be important in the evaluation of its operating results and performance. A reconciliation of the Company's GAAP net income to net income, excluding derivative market value adjustments, and a discussion of why the Company believes providing this additional information is useful to investors, is provided below.
| Three months ended | Nine months ended | ||||||||||||||||||||||||||||
| September 30, 2021 | June 30, 2021 | September 30, 2020 | September 30, 2021 | September 30, 2020 | |||||||||||||||||||||||||
| GAAP net income attributable to Nelnet, Inc. | $ | 53,138 | 83,867 | 71,503 | 260,603 | 117,452 | |||||||||||||||||||||||
| Realized and unrealized derivative market value adjustments | (7,260) | 1,615 | (3,440) | (44,455) | 21,072 | ||||||||||||||||||||||||
| Tax effect (a) | 1,742 | (388) | 826 | 10,669 | (5,057) | ||||||||||||||||||||||||
| Net income attributable to Nelnet, Inc., excluding derivative market value adjustments (b) | $ | 47,620 | 85,094 | 68,889 | 226,817 | 133,467 | |||||||||||||||||||||||
| Earnings per share: | |||||||||||||||||||||||||||||
| GAAP net income attributable to Nelnet, Inc. | $ | 1.38 | 2.16 | 1.86 | 6.74 | 2.99 | |||||||||||||||||||||||
| Realized and unrealized derivative market value adjustments | (0.19) | 0.04 | (0.09) | (1.15) | 0.54 | ||||||||||||||||||||||||
| Tax effect (a) | 0.04 | — | 0.02 | 0.28 | (0.13) | ||||||||||||||||||||||||
| Net income attributable to Nelnet, Inc., excluding derivative market value adjustments (b) | $ | 1.23 | 2.20 | 1.79 | 5.87 | 3.40 | |||||||||||||||||||||||
(a) The tax effects are calculated by multiplying the realized and unrealized derivative market value adjustments by the applicable statutory income tax rate.
(b) "Derivative market value adjustments" includes both the realized portion of gains and losses (corresponding to variation margin received or paid on derivative instruments that are settled daily at a central clearinghouse) and the unrealized portion of gains and losses that are caused by changes in fair values of derivatives which do not qualify for "hedge treatment" under GAAP. "Derivative market value adjustments" does not include "derivative settlements" that represent the cash paid or received during the current period to settle with derivative instrument counterparties the economic effect of the Company's derivative instruments based on their contractual terms.
The accounting for derivatives requires that changes in the fair value of derivative instruments be recognized currently in earnings, with no fair value adjustment of the hedged item, unless specific hedge accounting criteria is met. Management has structured all of the Company’s derivative transactions with the intent that each is economically effective; however, the Company’s derivative instruments do not qualify for hedge accounting. As a result, the change in fair value of derivative instruments is reported in current period earnings with no consideration for the corresponding change in fair value of the hedged item. Under GAAP, the cumulative net realized and unrealized gain or loss caused by changes in fair values of derivatives in which the Company plans to hold to maturity will equal zero over the life of the contract. However, the net realized and unrealized gain or loss during any given reporting period fluctuates significantly from period to period.
The Company believes these point-in-time estimates of asset and liability values related to its derivative instruments that are subject to interest rate fluctuations are subject to volatility mostly due to timing and market factors beyond the control of management, and affect the period-to-period comparability of the results of operations. Accordingly, the Company’s management utilizes operating results excluding these items for comparability purposes when making decisions regarding the Company’s performance and in presentations with credit rating agencies, lenders, and investors. Consequently, the Company reports this non-GAAP information because the Company believes that it provides additional information regarding operational and performance indicators that are closely assessed by management. There is no comprehensive, authoritative guidance for the presentation of such non-GAAP information, which is only meant to supplement GAAP results by providing additional information that management utilizes to assess performance.
4
Operating Results
The Company earns net interest income on its loan portfolio, consisting primarily of FFELP loans, in its Asset Generation and Management ("AGM") operating segment. This segment is expected to generate a stable net interest margin and significant amounts of cash as the FFELP portfolio amortizes. As of September 30, 2021, AGM had a $18.4 billion loan portfolio that management anticipates will amortize over the next approximately 20 years and has a weighted average remaining life of 9.3 years. The Company actively works to maximize the amount and timing of cash flows generated by its FFELP portfolio and seeks to acquire additional loan assets to leverage its servicing scale and expertise to generate incremental earnings and cash flow.
In addition, the Company earns fee-based revenue through the following reportable operating segments:
•Loan Servicing and Systems ("LSS") - referred to as Nelnet Diversified Services ("NDS"), which includes the operations of Nelnet Servicing, LLC ("Nelnet Servicing") and Great Lakes Educational Loan Services, Inc. ("Great Lakes")
•Education Technology, Services, and Payment Processing ("ETS&PP") - referred to as Nelnet Business Services ("NBS")
Further, the Company earned communications revenue through ALLO, formerly a majority owned subsidiary of the Company prior to a recapitalization of ALLO resulting in the deconsolidation of ALLO from the Company’s financial statements on December 21, 2020. The recapitalization of ALLO was not considered a strategic shift in the Company’s involvement with ALLO, and ALLO’s results of operations, prior to the deconsolidation, are presented by the Company as a reportable operating segment.
On November 2, 2020, the Company obtained final approval for federal deposit insurance from the Federal Deposit Insurance Corporation ("FDIC") and for a bank charter from the Utah Department of Financial Institutions ("UDFI") in connection with the establishment of Nelnet Bank, and Nelnet Bank launched operations. Nelnet Bank operates as an internet Utah-chartered industrial bank franchise focused on the private education loan marketplace, with a home office in Salt Lake City, Utah. Nelnet Bank’s operations are presented by the Company as a reportable operating segment.
Other business activities and operating segments that are not reportable are combined and included in Corporate and Other Activities ("Corporate"). Corporate and Other Activities also includes income earned on certain investments and interest expense incurred on unsecured and other corporate related debt transactions. In addition, the Corporate segment includes direct incremental costs associated with Nelnet Bank prior to the UDFI’s approval for its bank charter and certain shared service and support costs incurred by the Company that will not be reflected in Nelnet Bank’s operating results through 2023 (the bank’s de novo period). Such Nelnet Bank-related costs included in the Corporate segment totaled $0.8 million (pre-tax) and $1.3 million (pre-tax) for the three months ended September 30, 2021 and 2020, respectively, and $2.5 million (pre-tax) and $3.8 million (pre-tax) for the nine months ended September 30, 2021 and 2020, respectively.
5
The information below provides the operating results for each reportable operating segment for the three and nine months ended September 30, 2021 and 2020 (dollars in millions).
| LSS (a) | ETS&PP | ALLO (b) | AGM (c) | Bank (c) | |||||||||||||||||||||||||
(a) Revenue includes intersegment revenue.
(b) On December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements. Accordingly, there are no operating results for the (former) Communications operating segment in 2021.
(c) Total revenue includes "net interest income" and "total other income/expense" from the Company's segment statements of income, excluding from AGM the impact from changes in fair values of derivatives. Net income (loss) excludes from AGM changes in fair values of derivatives, net of tax. For information regarding the exclusion of the impact from changes in fair values of derivatives, see "GAAP Net Income and Non-GAAP Net Income, Excluding Adjustments" above.
6
Segment Reporting
The following tables include the results of each of the Company's reportable operating segments reconciled to the consolidated financial statements.
| Three months ended September 30, 2021 | |||||||||||||||||||||||||||||||||||||||||||||||
| Loan Servicing and Systems | Education Technology, Services, and Payment Processing | Communications (a) | Asset Generation and Management | Nelnet Bank | Corporate and Other Activities | Eliminations | Total | ||||||||||||||||||||||||||||||||||||||||
| Total interest income | $ | 31 | 344 | — | 131,781 | 2,061 | 2,609 | (172) | 136,654 | ||||||||||||||||||||||||||||||||||||||
| Interest expense | 24 | — | — | 48,662 | 421 | 1,242 | (172) | 50,176 | |||||||||||||||||||||||||||||||||||||||
| Net interest income | 7 | 344 | — | 83,119 | 1,640 | 1,367 | — | 86,478 | |||||||||||||||||||||||||||||||||||||||
| Less provision (negative provision) for loan losses | — | — | — | 5,940 | (113) | — | — | 5,827 | |||||||||||||||||||||||||||||||||||||||
| Net interest income after provision for loan losses | 7 | 344 | — | 77,179 | 1,753 | 1,367 | — | 80,651 | |||||||||||||||||||||||||||||||||||||||
| Other income/expense: | |||||||||||||||||||||||||||||||||||||||||||||||
| Loan servicing and systems revenue | 112,351 | — | — | — | — | — | — | 112,351 | |||||||||||||||||||||||||||||||||||||||
| Intersegment revenue | 8,621 | 3 | — | — | — | — | (8,624) | — | |||||||||||||||||||||||||||||||||||||||
| Education technology, services, and payment processing revenue | — | 85,324 | — | — | — | — | — | 85,324 | |||||||||||||||||||||||||||||||||||||||
| Communications revenue | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||
| Other | 727 | 13 | — | (7,275) | 450 | 17,952 | — | 11,867 | |||||||||||||||||||||||||||||||||||||||
| Gain on sale of loans | — | — | — | 3,444 | — | — | — | 3,444 | |||||||||||||||||||||||||||||||||||||||
| Impairment expense and provision for beneficial interests, net | (13,243) | — | — | — | — | (916) | — | (14,159) | |||||||||||||||||||||||||||||||||||||||
| Derivative settlements, net | — | — | — | (5,909) | — | — | — | (5,909) | |||||||||||||||||||||||||||||||||||||||
| Derivative market value adjustments, net | — | — | — | 7,260 | — | — | — | 7,260 | |||||||||||||||||||||||||||||||||||||||
| Total other income/expense | 108,456 | 85,340 | — | (2,480) | 450 | 17,036 | (8,624) | 200,178 | |||||||||||||||||||||||||||||||||||||||
| Cost of services: | |||||||||||||||||||||||||||||||||||||||||||||||
| Cost to provide education technology, services, and payment processing services | — | 31,335 | — | — | — | — | — | 31,335 | |||||||||||||||||||||||||||||||||||||||
| Cost to provide communications services | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||
| Total cost of services | — | 31,335 | — | — | — | — | — | 31,335 | |||||||||||||||||||||||||||||||||||||||
| Operating expenses: | |||||||||||||||||||||||||||||||||||||||||||||||
| Salaries and benefits | 75,305 | 29,119 | — | 542 | 890 | 22,735 | — | 128,592 | |||||||||||||||||||||||||||||||||||||||
| Depreciation and amortization | 4,245 | 2,762 | — | — | — | 8,702 | — | 15,710 | |||||||||||||||||||||||||||||||||||||||
| Other expenses | 12,738 | 4,804 | — | 5,420 | 445 | 14,918 | — | 38,324 | |||||||||||||||||||||||||||||||||||||||
| Intersegment expenses, net | 19,217 | 3,672 | — | 8,652 | 32 | (22,949) | (8,624) | — | |||||||||||||||||||||||||||||||||||||||
| Total operating expenses | 111,505 | 40,357 | — | 14,614 | 1,367 | 23,406 | (8,624) | 182,626 | |||||||||||||||||||||||||||||||||||||||
| Income (loss) before income taxes | (3,042) | 13,992 | — | 60,085 | 836 | (5,003) | — | 66,868 | |||||||||||||||||||||||||||||||||||||||
| Income tax (expense) benefit (b) | 730 | (3,358) | — | (14,421) | (200) | 1,600 | — | (15,649) | |||||||||||||||||||||||||||||||||||||||
| Net income (loss) | (2,312) | 10,634 | — | 45,664 | 636 | (3,403) | — | 51,219 | |||||||||||||||||||||||||||||||||||||||
| Net loss (income) attributable to noncontrolling interests | — | — | — | — | — | 1,919 | — | 1,919 | |||||||||||||||||||||||||||||||||||||||
| Net income (loss) attributable to Nelnet, Inc. | $ | (2,312) | 10,634 | — | 45,664 | 636 | (1,484) | — | 53,138 | ||||||||||||||||||||||||||||||||||||||
(a) On December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements. Accordingly, there are no operating results for the (former) Communications operating segment in 2021.
(b) Income taxes for the Nelnet Bank operating segment reflect Nelnet Bank's actual tax expense/benefit as allocated and reflected in its Call Report filed with the Federal Deposit Insurance Corporation. Income taxes for all other operating segments are allocated based on 24% of that segment's income before taxes. The difference between the consolidated income tax expense and the sum of taxes calculated for each operating segment is included in income taxes in Corporate and Other Activities.
7
| Three months ended June 30, 2021 | |||||||||||||||||||||||||||||||||||||||||||||||
| Loan Servicing and Systems | Education Technology, Services, and Payment Processing | Communications (a) | Asset Generation and Management | Nelnet Bank | Corporate and Other Activities | Eliminations | Total | ||||||||||||||||||||||||||||||||||||||||
| Total interest income | $ | 30 | 210 | — | 129,965 | 2,041 | 1,524 | (187) | 133,583 | ||||||||||||||||||||||||||||||||||||||
| Interest expense | 23 | — | — | 48,670 | 392 | 1,093 | (187) | 49,991 | |||||||||||||||||||||||||||||||||||||||
| Net interest income | 7 | 210 | — | 81,295 | 1,649 | 431 | — | 83,592 | |||||||||||||||||||||||||||||||||||||||
| Less provision (negative provision) for loan losses | — | — | — | 305 | 69 | — | — | 374 | |||||||||||||||||||||||||||||||||||||||
| Net interest income after provision for loan losses | 7 | 210 | — | 80,990 | 1,580 | 431 | — | 83,218 | |||||||||||||||||||||||||||||||||||||||
| Other income/expense: | |||||||||||||||||||||||||||||||||||||||||||||||
| Loan servicing and systems revenue | 112,094 | — | — | — | — | — | — | 112,094 | |||||||||||||||||||||||||||||||||||||||
| Intersegment revenue | 8,480 | 3 | — | — | — | — | (8,483) | — | |||||||||||||||||||||||||||||||||||||||
| Education technology, services, and payment processing revenue | — | 76,702 | — | — | — | — | — | 76,702 | |||||||||||||||||||||||||||||||||||||||
| Communications revenue | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||
| Other | 701 | — | — | 2,316 | 4 | 19,900 | — | 22,921 | |||||||||||||||||||||||||||||||||||||||
| Gain on sale of loans | — | — | — | 15,271 | — | — | — | 15,271 | |||||||||||||||||||||||||||||||||||||||
| Impairment expense and provision for beneficial interests, net | — | — | — | — | — | (500) | — | (500) | |||||||||||||||||||||||||||||||||||||||
| Derivative settlements, net | — | — | — | (5,374) | — | — | — | (5,374) | |||||||||||||||||||||||||||||||||||||||
| Derivative market value adjustments, net | — | — | — | (1,615) | — | — | — | (1,615) | |||||||||||||||||||||||||||||||||||||||
| Total other income/expense | 121,275 | 76,705 | — | 10,598 | 4 | 19,400 | (8,483) | 219,499 | |||||||||||||||||||||||||||||||||||||||
| Cost of services: | |||||||||||||||||||||||||||||||||||||||||||||||
| Cost to provide education technology, services, and payment processing services | — | 21,676 | — | — | — | — | — | 21,676 | |||||||||||||||||||||||||||||||||||||||
| Cost to provide communications services | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||
| Total cost of services | — | 21,676 | — | — | — | — | — | 21,676 | |||||||||||||||||||||||||||||||||||||||
| Operating expenses: | |||||||||||||||||||||||||||||||||||||||||||||||
| Salaries and benefits | 68,388 | 27,094 | — | 556 | 1,578 | 21,351 | — | 118,968 | |||||||||||||||||||||||||||||||||||||||
| Depreciation and amortization | 7,974 | 2,956 | — | — | — | 9,305 | — | 20,236 | |||||||||||||||||||||||||||||||||||||||
| Other expenses | 13,273 | 4,437 | — | 3,567 | 237 | 11,074 | — | 32,587 | |||||||||||||||||||||||||||||||||||||||
| Intersegment expenses, net | 16,134 | 3,520 | — | 8,549 | 37 | (19,757) | (8,483) | — | |||||||||||||||||||||||||||||||||||||||
| Total operating expenses | 105,769 | 38,007 | — | 12,672 | 1,852 | 21,973 | (8,483) | 171,791 | |||||||||||||||||||||||||||||||||||||||
| Income (loss) before income taxes | 15,513 | 17,232 | — | 78,916 | (268) | (2,142) | — | 109,250 | |||||||||||||||||||||||||||||||||||||||
| Income tax (expense) benefit (b) | (3,723) | (4,136) | — | (18,940) | 64 | 497 | — | (26,237) | |||||||||||||||||||||||||||||||||||||||
| Net income (loss) | 11,790 | 13,096 | — | 59,976 | (204) | (1,645) | — | 83,013 | |||||||||||||||||||||||||||||||||||||||
| Net loss (income) attributable to noncontrolling interests | — | — | — | — | — | 854 | — | 854 | |||||||||||||||||||||||||||||||||||||||
| Net income (loss) attributable to Nelnet, Inc. | $ | 11,790 | 13,096 | — | 59,976 | (204) | (791) | — | 83,867 | ||||||||||||||||||||||||||||||||||||||
(a) On December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements. Accordingly, there are no operating results for the (former) Communications operating segment in 2021.
(b) Income taxes for the Nelnet Bank operating segment reflect Nelnet Bank's actual tax expense/benefit as allocated and reflected in its Call Report filed with the Federal Deposit Insurance Corporation. Income taxes for all other operating segments are allocated based on 24% of that segment's income before taxes. The difference between the consolidated income tax expense and the sum of taxes calculated for each operating segment is included in income taxes in Corporate and Other Activities.
8
| Three months ended September 30, 2020 | |||||||||||||||||||||||||||||||||||||||||||||||
| Loan Servicing and Systems | Education Technology, Services, and Payment Processing | Communications | Asset Generation and Management | Nelnet Bank (a) | Corporate and Other Activities | Eliminations | Total | ||||||||||||||||||||||||||||||||||||||||
| Total interest income | $ | 34 | 367 | — | 137,959 | — | 1,646 | (261) | 139,745 | ||||||||||||||||||||||||||||||||||||||
| Interest expense | 24 | 16 | — | 57,755 | — | 888 | (261) | 58,423 | |||||||||||||||||||||||||||||||||||||||
| Net interest income | 10 | 351 | — | 80,204 | — | 758 | — | 81,322 | |||||||||||||||||||||||||||||||||||||||
| Less provision (negative provision) for loan losses | — | — | — | (5,821) | — | — | — | (5,821) | |||||||||||||||||||||||||||||||||||||||
| Net interest income after provision for loan losses | 10 | 351 | — | 86,025 | — | 758 | — | 87,143 | |||||||||||||||||||||||||||||||||||||||
| Other income/expense: | |||||||||||||||||||||||||||||||||||||||||||||||
| Loan servicing and systems revenue | 113,794 | — | — | — | — | — | — | 113,794 | |||||||||||||||||||||||||||||||||||||||
| Intersegment revenue | 8,287 | 3 | — | — | — | — | (8,290) | — | |||||||||||||||||||||||||||||||||||||||
| Education technology, services, and payment processing revenue | — | 74,121 | — | — | — | — | — | 74,121 | |||||||||||||||||||||||||||||||||||||||
| Communications revenue | — | — | 20,211 | — | — | — | — | 20,211 | |||||||||||||||||||||||||||||||||||||||
| Other | 2,353 | 373 | 511 | 1,004 | — | (2,737) | — | 1,502 | |||||||||||||||||||||||||||||||||||||||
| Gain on sale of loans | — | — | — | 14,817 | — | — | — | 14,817 | |||||||||||||||||||||||||||||||||||||||
| Impairment expense and provision for beneficial interests, net | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||
| Derivative settlements, net | — | — | — | (2,391) | — | — | — | (2,391) | |||||||||||||||||||||||||||||||||||||||
| Derivative market value adjustments, net | — | — | — | 3,440 | — | — | — | 3,440 | |||||||||||||||||||||||||||||||||||||||
| Total other income/expense | 124,434 | 74,497 | 20,722 | 16,870 | — | (2,737) | (8,290) | 225,494 | |||||||||||||||||||||||||||||||||||||||
| Cost of services: | |||||||||||||||||||||||||||||||||||||||||||||||
| Cost to provide education technology, services, and payment processing services | — | 25,243 | — | — | — | — | — | 25,243 | |||||||||||||||||||||||||||||||||||||||
| Cost to provide communications services | — | — | 5,914 | — | — | — | — | 5,914 | |||||||||||||||||||||||||||||||||||||||
| Total cost of services | — | 25,243 | 5,914 | — | — | — | — | 31,157 | |||||||||||||||||||||||||||||||||||||||
| Operating expenses: | |||||||||||||||||||||||||||||||||||||||||||||||
| Salaries and benefits | 72,912 | 25,460 | 5,485 | 438 | — | 21,801 | — | 126,096 | |||||||||||||||||||||||||||||||||||||||
| Depreciation and amortization | 9,951 | 2,366 | 11,152 | — | — | 6,839 | — | 30,308 | |||||||||||||||||||||||||||||||||||||||
| Other expenses | 12,407 | 3,126 | 2,219 | 3,672 | — | 13,320 | — | 34,744 | |||||||||||||||||||||||||||||||||||||||
| Intersegment expenses, net | 15,834 | 3,610 | 491 | 8,868 | — | (20,513) | (8,290) | — | |||||||||||||||||||||||||||||||||||||||
| Total operating expenses | 111,104 | 34,562 | 19,347 | 12,978 | — | 21,447 | (8,290) | 191,148 | |||||||||||||||||||||||||||||||||||||||
| Income (loss) before income taxes | 13,340 | 15,043 | (4,539) | 89,917 | — | (23,426) | — | 90,332 | |||||||||||||||||||||||||||||||||||||||
| Income tax (expense) benefit | (3,201) | (3,610) | 1,089 | (21,580) | — | 8,146 | — | (19,156) | |||||||||||||||||||||||||||||||||||||||
| Net income (loss) | 10,139 | 11,433 | (3,450) | 68,337 | — | (15,280) | — | 71,176 | |||||||||||||||||||||||||||||||||||||||
| Net loss (income) attributable to noncontrolling interests | — | — | — | — | — | 327 | — | 327 | |||||||||||||||||||||||||||||||||||||||
| Net income (loss) attributable to Nelnet, Inc. | $ | 10,139 | 11,433 | (3,450) | 68,337 | — | (14,953) | — | 71,503 | ||||||||||||||||||||||||||||||||||||||
(a) Nelnet Bank launched operations on November 2, 2020. Accordingly, there are no operating results for the Nelnet Bank operating segment in the three months ended September 30, 2020.
9
| Nine months ended September 30, 2021 | |||||||||||||||||||||||||||||||||||||||||||||||
| Loan Servicing and Systems | Education Technology, Services, and Payment Processing | Communications (a) | Asset Generation and Management | Nelnet Bank | Corporate and Other Activities | Eliminations | Total | ||||||||||||||||||||||||||||||||||||||||
| Total interest income | $ | 95 | 818 | — | 388,149 | 5,479 | 5,379 | (578) | 399,341 | ||||||||||||||||||||||||||||||||||||||
| Interest expense | 70 | — | — | 124,282 | 1,007 | 3,158 | (578) | 127,939 | |||||||||||||||||||||||||||||||||||||||
| Net interest income | 25 | 818 | — | 263,867 | 4,472 | 2,221 | — | 271,402 | |||||||||||||||||||||||||||||||||||||||
| Less provision (negative provision) for loan losses | — | — | — | (11,225) | 378 | — | — | (10,847) | |||||||||||||||||||||||||||||||||||||||
| Net interest income after provision for loan losses | 25 | 818 | — | 275,092 | 4,094 | 2,221 | — | 282,249 | |||||||||||||||||||||||||||||||||||||||
| Other income/expense: | |||||||||||||||||||||||||||||||||||||||||||||||
| Loan servicing and systems revenue | 335,961 | — | — | — | — | — | — | 335,961 | |||||||||||||||||||||||||||||||||||||||
| Intersegment revenue | 25,369 | 9 | — | — | — | — | (25,378) | — | |||||||||||||||||||||||||||||||||||||||
| Education technology, services, and payment processing revenue | — | 257,284 | — | — | — | — | — | 257,284 | |||||||||||||||||||||||||||||||||||||||
| Communications revenue | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||
| Other | 2,541 | 13 | — | (4,514) | 475 | 31,668 | — | 30,183 | |||||||||||||||||||||||||||||||||||||||
| Gain on sale of loans | — | — | — | 18,715 | — | — | — | 18,715 | |||||||||||||||||||||||||||||||||||||||
| Impairment expense and provision for beneficial interests, net | (13,243) | — | — | 2,436 | — | (1,416) | — | (12,223) | |||||||||||||||||||||||||||||||||||||||
| Derivative settlements, net | — | — | — | (15,587) | — | — | — | (15,587) | |||||||||||||||||||||||||||||||||||||||
| Derivative market value adjustments, net | — | — | — | 44,455 | — | — | — | 44,455 | |||||||||||||||||||||||||||||||||||||||
| Total other income/expense | 350,628 | 257,306 | — | 45,505 | 475 | 30,252 | (25,378) | 658,788 | |||||||||||||||||||||||||||||||||||||||
| Cost of services: | |||||||||||||||||||||||||||||||||||||||||||||||
| Cost to provide education technology, services, and payment processing services | — | 80,063 | — | — | — | — | — | 80,063 | |||||||||||||||||||||||||||||||||||||||
| Cost to provide communications services | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||
| Total cost of services | — | 80,063 | — | — | — | — | — | 80,063 | |||||||||||||||||||||||||||||||||||||||
| Operating expenses: | |||||||||||||||||||||||||||||||||||||||||||||||
| Salaries and benefits | 210,151 | 82,154 | — | 1,594 | 3,956 | 65,496 | — | 363,351 | |||||||||||||||||||||||||||||||||||||||
| Depreciation and amortization | 20,411 | 8,789 | — | — | — | 26,927 | — | 56,129 | |||||||||||||||||||||||||||||||||||||||
| Other expenses | 39,296 | 14,063 | — | 12,763 | 1,227 | 40,265 | — | 107,611 | |||||||||||||||||||||||||||||||||||||||
| Intersegment expenses, net | 52,241 | 10,856 | — | 25,627 | 72 | (63,419) | (25,378) | — | |||||||||||||||||||||||||||||||||||||||
| Total operating expenses | 322,099 | 115,862 | — | 39,984 | 5,255 | 69,269 | (25,378) | 527,091 | |||||||||||||||||||||||||||||||||||||||
| Income (loss) before income taxes | 28,554 | 62,199 | — | 280,613 | (686) | (36,796) | — | 333,883 | |||||||||||||||||||||||||||||||||||||||
| Income tax (expense) benefit (b) | (6,853) | (14,928) | — | (67,347) | 151 | 12,230 | — | (76,747) | |||||||||||||||||||||||||||||||||||||||
| Net income (loss) | 21,701 | 47,271 | — | 213,266 | (535) | (24,566) | — | 257,136 | |||||||||||||||||||||||||||||||||||||||
| Net loss (income) attributable to noncontrolling interests | — | — | — | — | — | 3,467 | — | 3,467 | |||||||||||||||||||||||||||||||||||||||
| Net income (loss) attributable to Nelnet, Inc. | $ | 21,701 | 47,271 | — | 213,266 | (535) | (21,099) | — | 260,603 | ||||||||||||||||||||||||||||||||||||||
(a) On December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements. Accordingly, there are no operating results for the (former) Communications operating segment in 2021.
(b) Income taxes for the Nelnet Bank operating segment reflect Nelnet Bank's actual tax expense/benefit as allocated and reflected in its Call Report filed with the Federal Deposit Insurance Corporation. Income taxes for all other operating segments are allocated based on 24% of that segment's income before taxes. The difference between the consolidated income tax expense and the sum of taxes calculated for each operating segment is included in income taxes in Corporate and Other Activities.
10
| Nine months ended September 30, 2020 | |||||||||||||||||||||||||||||||||||||||||||||||
| Loan Servicing and Systems | Education Technology, Services, and Payment Processing | Communications | Asset Generation and Management | Nelnet Bank (a) | Corporate and Other Activities | Eliminations | Total | ||||||||||||||||||||||||||||||||||||||||
| Total interest income | $ | 403 | 2,777 | — | 474,468 | — | 4,397 | (1,228) | 480,818 | ||||||||||||||||||||||||||||||||||||||
| Interest expense | 97 | 54 | — | 275,492 | — | 3,373 | (1,228) | 277,788 | |||||||||||||||||||||||||||||||||||||||
| Net interest income | 306 | 2,723 | — | 198,976 | — | 1,024 | — | 203,030 | |||||||||||||||||||||||||||||||||||||||
| Less provision (negative provision) for loan losses | — | — | — | 73,476 | — | — | — | 73,476 | |||||||||||||||||||||||||||||||||||||||
| Net interest income after provision for loan losses | 306 | 2,723 | — | 125,500 | — | 1,024 | — | 129,554 | |||||||||||||||||||||||||||||||||||||||
| Other income/expense: | |||||||||||||||||||||||||||||||||||||||||||||||
| Loan servicing and systems revenue | 337,571 | — | — | — | — | — | — | 337,571 | |||||||||||||||||||||||||||||||||||||||
| Intersegment revenue | 27,878 | 17 | — | — | — | — | (27,895) | — | |||||||||||||||||||||||||||||||||||||||
| Education technology, services, and payment processing revenue | — | 217,100 | — | — | — | — | — | 217,100 | |||||||||||||||||||||||||||||||||||||||
| Communications revenue | — | — | 57,390 | — | — | — | — | 57,390 | |||||||||||||||||||||||||||||||||||||||
| Other | 6,897 | 373 | 1,256 | 4,951 | — | 56,435 | — | 69,910 | |||||||||||||||||||||||||||||||||||||||
| Gain on sale of loans | — | — | — | 33,023 | — | — | — | 33,023 | |||||||||||||||||||||||||||||||||||||||
| Impairment expense and provision for beneficial interests, net | — | — | — | (26,303) | — | (8,116) | — | (34,419) | |||||||||||||||||||||||||||||||||||||||
| Derivative settlements, net | — | — | — | 7,666 | — | — | — | 7,666 | |||||||||||||||||||||||||||||||||||||||
| Derivative market value adjustments, net | — | — | — | (21,072) | — | — | — | (21,072) | |||||||||||||||||||||||||||||||||||||||
| Total other income/expense | 372,346 | 217,490 | 58,646 | (1,735) | — | 48,319 | (27,895) | 667,169 | |||||||||||||||||||||||||||||||||||||||
| Cost of services: | |||||||||||||||||||||||||||||||||||||||||||||||
| Cost to provide education technology, services, and payment processing services | — | 63,424 | — | — | — | — | — | 63,424 | |||||||||||||||||||||||||||||||||||||||
| Cost to provide communications services | — | — | 17,240 | — | — | — | — | 17,240 | |||||||||||||||||||||||||||||||||||||||
| Total cost of services | — | 63,424 | 17,240 | — | — | — | — | 80,664 | |||||||||||||||||||||||||||||||||||||||
| Operating expenses: | |||||||||||||||||||||||||||||||||||||||||||||||
| Salaries and benefits | 211,806 | 73,678 | 16,471 | 1,301 | — | 61,964 | — | 365,220 | |||||||||||||||||||||||||||||||||||||||
| Depreciation and amortization | 27,941 | 7,115 | 32,482 | — | — | 19,811 | — | 87,349 | |||||||||||||||||||||||||||||||||||||||
| Other expenses | 43,277 | 11,544 | 9,681 | 12,253 | — | 38,428 | — | 115,184 | |||||||||||||||||||||||||||||||||||||||
| Intersegment expenses, net | 48,069 | 10,366 | 1,650 | 29,839 | — | (62,030) | (27,895) | — | |||||||||||||||||||||||||||||||||||||||
| Total operating expenses | 331,093 | 102,703 | 60,284 | 43,393 | — | 58,173 | (27,895) | 567,753 | |||||||||||||||||||||||||||||||||||||||
| Income (loss) before income taxes | 41,559 | 54,086 | (18,878) | 80,372 | — | (8,830) | — | 148,306 | |||||||||||||||||||||||||||||||||||||||
| Income tax (expense) benefit | (9,974) | (12,981) | 4,531 | (19,289) | — | 7,426 | — | (30,286) | |||||||||||||||||||||||||||||||||||||||
| Net income (loss) | 31,585 | 41,105 | (14,347) | 61,083 | — | (1,404) | — | 118,020 | |||||||||||||||||||||||||||||||||||||||
| Net loss (income) attributable to noncontrolling interests | — | — | — | — | — | (568) | — | (568) | |||||||||||||||||||||||||||||||||||||||
| Net income (loss) attributable to Nelnet, Inc. | $ | 31,585 | 41,105 | (14,347) | 61,083 | — | (1,972) | — | 117,452 | ||||||||||||||||||||||||||||||||||||||
(a) Nelnet Bank launched operations on November 2, 2020. Accordingly, there are no operating results for the Nelnet Bank operating segment in the nine months ended September 30, 2020.
11
Loan Servicing and Systems Revenue
The following table provides disaggregated revenue by service offering for the Loan Servicing and Systems operating segment.
| Three month ended | Nine months ended | ||||||||||||||||||||||||||||
| September 30, 2021 | June 30, 2021 | September 30, 2020 | September 30, 2021 | September 30, 2020 | |||||||||||||||||||||||||
| Government servicing - Nelnet | $ | 37,595 | 35,376 | 36,295 | 107,843 | 112,305 | |||||||||||||||||||||||
| Government servicing - Great Lakes | 46,489 | 43,863 | 45,350 | 133,654 | 137,010 | ||||||||||||||||||||||||
| Private education and consumer loan servicing | 13,198 | 12,816 | 7,928 | 34,563 | 24,733 | ||||||||||||||||||||||||
| FFELP servicing | 4,557 | 4,703 | 4,912 | 13,930 | 15,443 | ||||||||||||||||||||||||
| Software services | 6,952 | 7,374 | 10,426 | 22,779 | 32,395 | ||||||||||||||||||||||||
| Outsourced services | 3,560 | 7,962 | 8,883 | 23,192 | 15,685 | ||||||||||||||||||||||||
| Loan servicing and systems revenue | $ | 112,351 | 112,094 | 113,794 | 335,961 | 337,571 | |||||||||||||||||||||||
Loan Servicing Volumes
| As of | |||||||||||||||||||||||||||||||||||||||||||||||
| December 31, 2019 | March 31, 2020 | June 30, 2020 | September 30, 2020 | December 31, 2020 | March 31, 2021 | June 30, 2021 | September 30, 2021 | ||||||||||||||||||||||||||||||||||||||||
| Servicing volume (dollars in millions): | |||||||||||||||||||||||||||||||||||||||||||||||
| Nelnet Servicing: | |||||||||||||||||||||||||||||||||||||||||||||||
| Government | $ | 183,790 | 185,477 | 185,315 | 189,932 | 191,678 | 195,875 | 195,030 | 198,743 | ||||||||||||||||||||||||||||||||||||||
| FFELP | 33,185 | 32,326 | 31,392 | 31,122 | 30,763 | 30,084 | 29,361 | 28,244 | |||||||||||||||||||||||||||||||||||||||
| Private and consumer | 16,033 | 16,364 | 16,223 | 16,267 | 16,226 | 21,397 | 24,758 | 24,229 | |||||||||||||||||||||||||||||||||||||||
| Great Lakes: | |||||||||||||||||||||||||||||||||||||||||||||||
| Government | 239,980 | 243,205 | 243,609 | 249,723 | 251,570 | 257,806 | 257,420 | 262,311 | |||||||||||||||||||||||||||||||||||||||
| Total | $ | 472,988 | 477,372 | 476,539 | 487,044 | 490,237 | 505,162 | 506,569 | 513,527 | ||||||||||||||||||||||||||||||||||||||
| Number of servicing borrowers: | |||||||||||||||||||||||||||||||||||||||||||||||
| Nelnet Servicing: | |||||||||||||||||||||||||||||||||||||||||||||||
| Government | 5,574,001 | 5,498,872 | 5,496,662 | 5,604,685 | 5,645,946 | 5,664,094 | 5,636,781 | 5,791,521 | |||||||||||||||||||||||||||||||||||||||
| FFELP | 1,478,703 | 1,423,286 | 1,370,007 | 1,332,908 | 1,300,677 | 1,233,461 | 1,198,863 | 1,150,214 | |||||||||||||||||||||||||||||||||||||||
| Private and consumer | 682,836 | 670,702 | 653,281 | 649,258 | 636,136 | 882,477 | 1,039,537 | 1,097,252 | |||||||||||||||||||||||||||||||||||||||
| Great Lakes: | |||||||||||||||||||||||||||||||||||||||||||||||
| Government | 7,396,657 | 7,344,509 | 7,346,691 | 7,542,679 | 7,605,984 | 7,637,270 | 7,616,270 | 7,778,535 | |||||||||||||||||||||||||||||||||||||||
| Total | 15,132,197 | 14,937,369 | 14,866,641 | 15,129,530 | 15,188,743 | 15,417,302 | 15,491,451 | 15,817,522 | |||||||||||||||||||||||||||||||||||||||
| Number of remote hosted borrowers: | 6,433,324 | 6,354,158 | 6,264,559 | 6,251,598 | 6,555,841 | 4,307,342 | 4,338,570 | 4,548,541 | |||||||||||||||||||||||||||||||||||||||
Private Education Loan Servicing
In December of 2020, Wells Fargo announced the sale of its approximately $10.0 billion portfolio of private education student loans representing approximately 445,000 borrowers. In conjunction with the sale, the Company was selected as servicer of the portfolio. During March 2021, approximately 261,000 borrowers were converted to the Company's servicing platform, with the vast majority of the remaining borrowers converted in the second quarter of 2021.
12
Education Technology, Services, and Payment Processing
The following table provides disaggregated revenue by servicing offering for the Education Technology, Services, and Payment Processing operating segment.
| Three months ended | Nine months ended | ||||||||||||||||||||||||||||
| September 30, 2021 | June 30, 2021 | September 30, 2020 | September 30, 2021 | September 30, 2020 | |||||||||||||||||||||||||
| Tuition payment plan services | $ | 23,618 | 26,538 | 22,477 | 79,706 | 77,011 | |||||||||||||||||||||||
| Payment processing | 39,852 | 25,008 | 35,420 | 97,898 | 88,329 | ||||||||||||||||||||||||
| Education technology and services | 21,098 | 24,733 | 15,840 | 78,153 | 50,820 | ||||||||||||||||||||||||
| Other | 756 | 423 | 384 | 1,527 | 940 | ||||||||||||||||||||||||
| Education technology, services, and payment processing revenue | $ | 85,324 | 76,702 | 74,121 | 257,284 | 217,100 | |||||||||||||||||||||||
Other Income/Expense
The following table summarizes the components of "other" in "other income/expense" on the consolidated statements of income:
| Three months ended | Nine months ended | ||||||||||||||||||||||||||||
| September 30, 2021 | June 30, 2021 | September 30, 2020 | September 30, 2021 | September 30, 2020 | |||||||||||||||||||||||||
| Income/gains from investments, net | $ | 16,050 | 15,591 | 1,687 | 40,141 | 51,772 | |||||||||||||||||||||||
| Investment advisory services | 2,400 | 1,145 | 4,463 | 6,242 | 8,187 | ||||||||||||||||||||||||
| ALLO preferred return | 2,043 | 2,020 | — | 6,384 | — | ||||||||||||||||||||||||
| Management fee revenue | 727 | 701 | 2,353 | 2,541 | 6,897 | ||||||||||||||||||||||||
| Borrower late fee income | 514 | 744 | 871 | 1,698 | 4,377 | ||||||||||||||||||||||||
| (Loss) income from ALLO voting membership interest investment (a) | (10,495) | 1,094 | — | (31,620) | — | ||||||||||||||||||||||||
| Loss from solar investments | (3,393) | (2,302) | (11,839) | (7,375) | (12,638) | ||||||||||||||||||||||||
| (Loss) gain on debt repurchased | (3,268) | (696) | 105 | (3,964) | 508 | ||||||||||||||||||||||||
| Other | 7,289 | 4,624 | 3,862 | 16,136 | 10,807 | ||||||||||||||||||||||||
| $ | 11,867 | 22,921 | 1,502 | 30,183 | 69,910 | ||||||||||||||||||||||||
(a) The Company accounts for its voting membership interest in ALLO under the Hypothetical Liquidation at Book Value ("HLBV") method of accounting. In the second quarter of 2021, the Company revised its accounting policy to correct an error in its method of accounting for its investment in ALLO and recorded an adjustment to reflect the cumulative net impact on prior periods (since the deconsolidation of ALLO on December 21, 2020) for the correction of this error that resulted in a $14.0 million increase to the Company’s ALLO investment balance and a corresponding pre-tax increase to other income (a $10.6 million after tax, or $0.27 per share, increase to net income). The Company concluded this error had an immaterial impact on 2021 results as well as the results for prior periods.
Derivative Settlements
The following table summarizes the components of "derivative settlements, net" included in the attached consolidated statements of income.
| Three months ended | Nine months ended | ||||||||||||||||||||||||||||
| September 30, 2021 | June 30, 2021 | September 30, 2020 | September 30, 2021 | September 30, 2020 | |||||||||||||||||||||||||
| 1:3 basis swaps | $ | (700) | (221) | 1,197 | (939) | 10,438 | |||||||||||||||||||||||
| Interest rate swaps - floor income hedges | (5,209) | (5,153) | (3,588) | (14,648) | (2,772) | ||||||||||||||||||||||||
| Total derivative settlements - (expense) income | $ | (5,909) | (5,374) | (2,391) | (15,587) | 7,666 | |||||||||||||||||||||||
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Loans and Accrued Interest Receivable and Allowance for Loan Losses
Loans and accrued interest receivable and allowance for loan losses consisted of the following:
| As of | As of | As of | |||||||||||||||
| September 30, 2021 | December 31, 2020 | September 30, 2020 | |||||||||||||||
| Non-Nelnet Bank: | |||||||||||||||||
| Federally insured student loans: | |||||||||||||||||
| Stafford and other | $ | 4,142,059 | 4,383,000 | 4,372,469 | |||||||||||||
| Consolidation | 13,939,429 | 14,746,173 | 14,773,110 | ||||||||||||||
| Total | 18,081,488 | 19,129,173 | 19,145,579 | ||||||||||||||
| Private education loans | 319,212 | 320,589 | 273,807 | ||||||||||||||
| Consumer loans | 36,994 | 109,346 | 100,180 | ||||||||||||||
| Non-Nelnet Bank loans | 18,437,694 | 19,559,108 | 19,519,566 | ||||||||||||||
| Nelnet Bank: | |||||||||||||||||
| Federally insured student loans | 93,930 | — | — | ||||||||||||||
| Private education loans | 98,395 | 17,543 | — | ||||||||||||||
| Nelnet Bank loans | 192,325 | 17,543 | — | ||||||||||||||
| Accrued interest receivable | 834,831 | 794,611 | 760,787 | ||||||||||||||
| Loan discount, net of unamortized loan premiums and deferred origination costs | (22,603) | (9,908) | (17,912) | ||||||||||||||
| Allowance for loan losses: | |||||||||||||||||
| Non-Nelnet Bank: | |||||||||||||||||
| Federally insured loans | (115,859) | (128,590) | (139,943) | ||||||||||||||
| Private education loans | (17,053) | (19,529) | (20,013) | ||||||||||||||
| Consumer loans | (4,429) | (27,256) | (25,943) | ||||||||||||||
| Non-Nelnet Bank allowance for loan losses | (137,341) | (175,375) | (185,899) | ||||||||||||||
| Nelnet Bank: | |||||||||||||||||
| Federally insured loans | (289) | — | — | ||||||||||||||
| Private education loans | (414) | (323) | — | ||||||||||||||
| Nelnet Bank allowance for loan losses | (703) | (323) | — | ||||||||||||||
| $ | 19,304,203 | 20,185,656 | 20,076,542 | ||||||||||||||
AGM's total allowance for loan losses of $137.3 million at September 30, 2021 represents reserves equal to 0.6% of AGM's federally insured loans (or 23.6% of the risk sharing component of the loans that is not covered by the federal guaranty), 5.3% of AGM's private education loans, and 12.0% of AGM's consumer loans.
As of September 30, 2021, Nelnet Bank's allowance for loan losses on its portfolio was $0.7 million, which represents reserves equal to 0.3% of Nelnet Bank's federally insured loans (or 12.2% of the risk sharing component of the loans that is not covered by the federal guaranty), and 0.4% of Nelnet Bank's private education loans.
14
Loan Activity
The following table sets forth the activity of the Company's loan portfolio:
| Three months ended | Nine months ended | ||||||||||||||||||||||||||||
| September 30, 2021 | June 30, 2021 | September 30, 2020 | September 30, 2021 | September 30, 2020 | |||||||||||||||||||||||||
| Beginning balance | $ | 19,522,296 | 19,109,454 | 19,830,397 | 19,576,651 | 20,798,719 | |||||||||||||||||||||||
| Loan acquisitions - Non-Nelnet Bank: | |||||||||||||||||||||||||||||
| Federally insured student loans | 70,844 | 697,738 | 137,714 | 833,313 | 947,288 | ||||||||||||||||||||||||
| Private education loans | 1,293 | 62,538 | — | 85,642 | 80,908 | ||||||||||||||||||||||||
| Consumer loans | 20,939 | 20,924 | 26,446 | 61,319 | 112,257 | ||||||||||||||||||||||||
| Total loan acquisitions - Non-Nelnet Bank | 93,076 | 781,200 | 164,160 | 980,274 | 1,140,453 | ||||||||||||||||||||||||
| Loan originations - Nelnet Bank | 13,006 | 21,246 | — | 99,161 | — | ||||||||||||||||||||||||
| Federally insured student loan acquisitions - Nelnet Bank | — | 99,973 | — | 99,973 | — | ||||||||||||||||||||||||
| Repayments, claims, capitalized interest, participations, and other, net | (829,419) | (199,134) | (277,949) | (1,437,112) | (1,715,214) | ||||||||||||||||||||||||
| Consolidation loans lost to external parties | (145,270) | (213,026) | (136,263) | (587,841) | (519,364) | ||||||||||||||||||||||||
| Consumer loans sold | (18,390) | (77,417) | (60,779) | (95,807) | (185,028) | ||||||||||||||||||||||||
| Ending balance | $ | 18,630,019 | 19,522,296 | 19,519,566 | 18,630,019 | 19,519,566 | |||||||||||||||||||||||
The Company has also purchased partial ownership in certain private education, consumer, and federally insured student loan securitizations that are accounted for as held-to-maturity beneficial interest investments and included in "investments" in the Company's consolidated financial statements. As of the latest remittance reports filed by the various trusts prior to September 30, 2021, the Company’s ownership correlates to approximately $545 million, $250 million, and $485 million of private education, consumer, and federally insured student loans, respectively, included in these securitizations. The loans held in these securitizations are not included in the above table.
15
Loan Spread Analysis
The following table analyzes the loan spread on AGM’s portfolio of loans, which represents the spread between the yield earned on loan assets and the costs of the liabilities and derivative instruments used to fund the assets.
| Three months ended | Nine months ended | ||||||||||||||||||||||||||||
| September 30, 2021 | June 30, 2021 | September 30, 2020 | September 30, 2021 | September 30, 2020 | |||||||||||||||||||||||||
| Variable loan yield, gross | 2.61 | % | 2.63 | % | 2.77 | % | 2.65 | % | 3.29 | % | |||||||||||||||||||
| Consolidation rebate fees | (0.85) | (0.84) | (0.84) | (0.84) | (0.84) | ||||||||||||||||||||||||
Discount accretion, net of premium and deferred origination costs amortization | 0.03 | 0.01 | 0.01 | 0.01 | 0.02 | ||||||||||||||||||||||||
| Variable loan yield, net | 1.79 | 1.80 | 1.94 | 1.82 | 2.47 | ||||||||||||||||||||||||
| Loan cost of funds - interest expense (a) (b) | (0.99) | (1.04) | (1.16) | (1.03) | (1.82) | ||||||||||||||||||||||||
| Loan cost of funds - derivative settlements (c) (d) | (0.02) | (0.01) | 0.02 | (0.01) | 0.07 | ||||||||||||||||||||||||
| Variable loan spread | 0.78 | 0.75 | 0.80 | 0.78 | 0.72 | ||||||||||||||||||||||||
Fixed rate floor income, gross | 0.75 | 0.78 | 0.73 | 0.75 | 0.58 | ||||||||||||||||||||||||
| Fixed rate floor income - derivative settlements (c) (e) | (0.11) | (0.12) | (0.07) | (0.10) | (0.02) | ||||||||||||||||||||||||
| Fixed rate floor income, net of settlements on derivatives | 0.64 | 0.66 | 0.66 | 0.65 | 0.56 | ||||||||||||||||||||||||
| Core loan spread | 1.42 | % | 1.41 | % | 1.46 | % | 1.43 | % | 1.28 | % | |||||||||||||||||||
| Average balance of AGM's loans | $ | 19,084,320 | 18,958,042 | 19,866,040 | 19,178,788 | 20,300,617 | |||||||||||||||||||||||
| Average balance of AGM's debt outstanding | 18,863,730 | 18,656,465 | 19,632,675 | 18,890,832 | 20,153,478 | ||||||||||||||||||||||||
(a) In the first quarter of 2021, the Company reversed a historical accrued interest liability of $23.8 million on certain bonds, which liability the Company determined is no longer probable of being required to be paid. The liability was initially recorded when certain asset-backed securitizations were acquired in 2011 and 2013. The reduction of this liability is reflected in (a reduction of) "interest on bonds and notes payable and bank deposits" in the consolidated statements of income and the impact of this reduction to interest expense was excluded in the table above.
(b) In the third quarter of 2021, the Company redeemed certain asset-backed debt securities prior to their legal maturity, resulting in the recognition of $1.5 million in interest expense from the write-off of all remaining debt issuance costs related to the initial issuance of such bonds. This expense was excluded in the table above.
(c) Derivative settlements represent the cash paid or received during the current period to settle with derivative instrument counterparties the economic effect of the Company's derivative instruments based on their contractual terms. Derivative accounting requires that net settlements with respect to derivatives that do not qualify for "hedge treatment" under GAAP be recorded in a separate income statement line item below net interest income. The Company maintains an overall risk management strategy that incorporates the use of derivative instruments to reduce the economic effect of interest rate volatility. As such, management believes derivative settlements for each applicable period should be evaluated with the Company’s net interest income (loan spread) as presented in this table. The Company reports this non-GAAP information because it believes that it provides additional information regarding operational and performance indicators that are closely assessed by management. There is no comprehensive, authoritative guidance for the presentation of such non-GAAP information, which is only meant to supplement GAAP results by providing additional information that management utilizes to assess performance. See "Derivative Settlements" included in this supplement for additional information on the Company's derivative instruments, including the net settlement activity recognized by the Company for each type of derivative for the periods presented in the table.
A reconciliation of core loan spread, which includes the impact of derivative settlements on loan spread, to loan spread without
derivative settlements follows.
| Three months ended | Nine months ended | ||||||||||||||||||||||||||||
| September 30, 2021 | June 30, 2021 | September 30, 2020 | September 30, 2021 | September 30, 2020 | |||||||||||||||||||||||||
| Core loan spread | 1.42 | % | 1.41 | % | 1.46 | % | 1.43 | % | 1.28 | % | |||||||||||||||||||
| Derivative settlements (1:3 basis swaps) | 0.02 | 0.01 | (0.02) | 0.01 | (0.07) | ||||||||||||||||||||||||
| Derivative settlements (fixed rate floor income) | 0.11 | 0.12 | 0.07 | 0.10 | 0.02 | ||||||||||||||||||||||||
| Loan spread | 1.55 | % | 1.54 | % | 1.51 | % | 1.54 | % | 1.23 | % | |||||||||||||||||||
(d) Derivative settlements consist of net settlements (paid) received related to the Company’s 1:3 basis swaps.
(e) Derivative settlements consist of net settlements paid related to the Company’s floor income interest rate swaps.
16
A trend analysis of AGM's core and variable loan spreads is summarized below.
(a) The interest earned on a large portion of AGM's FFELP student loan assets is indexed to the one-month LIBOR rate. AGM funds a portion of its assets with three-month LIBOR indexed floating rate securities. The relationship between the indices in which AGM earns interest on its loans and funds such loans has a significant impact on loan spread. This table (the right axis) shows the difference between AGM's liability base rate and the one-month LIBOR rate by quarter.
The difference between variable loan spread and core loan spread is fixed rate floor income earned on a portion of AGM's federally insured student loan portfolio. A summary of fixed rate floor income and its contribution to core loan spread follows:
| Three months ended | Nine months ended | ||||||||||||||||||||||||||||
| September 30, 2021 | June 30, 2021 | September 30, 2020 | September 30, 2021 | September 30, 2020 | |||||||||||||||||||||||||
| Fixed rate floor income, gross | $ | 35,850 | 36,639 | 36,633 | 108,029 | 87,258 | |||||||||||||||||||||||
| Derivative settlements (a) | (5,209) | (5,153) | (3,588) | (14,648) | (2,772) | ||||||||||||||||||||||||
| Fixed rate floor income, net | $ | 30,641 | 31,486 | 33,045 | 93,381 | 84,486 | |||||||||||||||||||||||
| Fixed rate floor income contribution to spread, net | 0.64 | % | 0.66 | % | 0.66 | % | 0.65 | % | 0.56 | % | |||||||||||||||||||
(a) Derivative settlements consist of net settlements paid related to the Company's derivatives used to hedge student loans earning fixed rate floor income.
Fixed Rate Floor Income
The following table shows AGM’s federally insured student loan assets that were earning fixed rate floor income as of September 30, 2021.
17
| Fixed interest rate range | Borrower/lender weighted average yield | Estimated variable conversion rate (a) | Loan balance | |||||||||||||||||
| < 3.0% | 2.87% | 0.23% | $ | 1,097,529 | ||||||||||||||||
| 3.0 - 3.49% | 3.19% | 0.55% | 1,384,287 | |||||||||||||||||
| 3.5 - 3.99% | 3.65% | 1.01% | 1,311,190 | |||||||||||||||||
| 4.0 - 4.49% | 4.20% | 1.56% | 979,349 | |||||||||||||||||
| 4.5 - 4.99% | 4.71% | 2.07% | 612,533 | |||||||||||||||||
| 5.0 - 5.49% | 5.22% | 2.58% | 409,149 | |||||||||||||||||
| 5.5 - 5.99% | 5.67% | 3.03% | 272,253 | |||||||||||||||||
| 6.0 - 6.49% | 6.19% | 3.55% | 311,004 | |||||||||||||||||
| 6.5 - 6.99% | 6.70% | 4.06% | 304,230 | |||||||||||||||||
| 7.0 - 7.49% | 7.17% | 4.53% | 114,190 | |||||||||||||||||
| 7.5 - 7.99% | 7.71% | 5.07% | 206,858 | |||||||||||||||||
| 8.0 - 8.99% | 8.18% | 5.54% | 486,961 | |||||||||||||||||
| > 9.0% | 9.05% | 6.41% | 186,168 | |||||||||||||||||
| $ | 7,675,701 | |||||||||||||||||||
(a) The estimated variable conversion rate is the estimated short-term interest rate at which loans would convert to a variable rate. As of September 30, 2021, the weighted average estimated variable conversion rate was 1.93% and the short-term interest rate was 9 basis points.
The following table summarizes the outstanding derivative instruments as of September 30, 2021 used by AGM to economically hedge loans earning fixed rate floor income.
| Maturity | Notional amount | Weighted average fixed rate paid by the Company (a) | ||||||||||||
| 2021 | $ | 100,000 | 2.95 | % | ||||||||||
| 2022 | 500,000 | 0.94 | ||||||||||||
| 2023 | 900,000 | 0.62 | ||||||||||||
| 2024 | 2,500,000 | 0.35 | ||||||||||||
| 2025 | 500,000 | 0.35 | ||||||||||||
| 2026 | 300,000 | 0.81 | ||||||||||||
| 2031 | 100,000 | 1.53 | ||||||||||||
| $ | 4,900,000 | 0.56 | % | |||||||||||
(a) For all interest rate derivatives, the Company receives discrete three-month LIBOR.
18