8-K

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C.  20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported)

November 8, 2018

NELNET, INC.

(Exact name of registrant as specified in its charter)

Nebraska	001-31924	84-0748903
(State or other jurisdiction of incorporation)	(Commission File Number)	(I.R.S. Employer Identification No.)

121 South 13th Street, Suite 100 Lincoln, Nebraska	68508
(Address of principal executive offices)	(Zip Code)

Registrant's telephone number, including area code (402) 458-2370

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

[ ] Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

[ ] Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

[ ] Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act

(17 CFR 240.14d-2(b))

[ ] Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act

(17 CFR 240.13e-4(c))

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company    [ ]

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.                        [ ]

Item 2.02 Results of Operations and Financial Condition.

On November 8, 2018, Nelnet, Inc. (the “Company”) issued a press release with respect to its financial results for the quarter ended September 30, 2018. A copy of the press release is furnished as Exhibit 99.1 to this report. In addition, a copy of the supplemental financial information for the quarter ended September 30, 2018, which was made available on the Company's website at www.nelnetinvestors.com on November 8, 2018 in connection with the press release, is furnished as Exhibit 99.2 to this report.

The above information and Exhibits 99.1 and 99.2 shall not be deemed filed for purposes of Section 18 of the Securities Exchange Act of 1934 (the “Exchange Act”), nor shall such information and Exhibits be deemed incorporated by reference in any filing under the Securities Act of 1933 or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing. In addition, information on the Company's website is not incorporated by reference into this report and should not be considered part of this report.

Certain statements contained in the exhibits furnished with this report may be considered forward looking in nature and are subject to various risks, uncertainties, and assumptions. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, the Company's actual results may vary materially from those anticipated, estimated, or expected. Among the key risks and uncertainties that may have a direct bearing on the Company's future operating results, performance, or financial condition expressed or implied by the forward-looking statements are the matters discussed in the Risk Factors section of the Company's Annual Report on Form 10-K for the year ended December 31, 2017 filed with the SEC on February 27, 2018. Although the Company may from time to time voluntarily update its prior forward-looking statements, it disclaims any commitment to do so except as required by securities laws.

Item 5.02 Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers; Compensatory Arrangements of Certain Officers

On November 8, 2018, the Board of Directors (the “Board”) of the Company, upon the recommendation of the Board’s Nominating and Corporate Governance Committee, increased the size of the Board from eight to nine members and the number of Class I members of the Board from two to three, and appointed Preeta D. Bansal as a Class I member of the Board, to hold office for a term expiring at the Company’s 2021 annual meeting of shareholders. The Board has affirmatively determined that Ms. Bansal is an independent director under the corporate governance listing standards of the New York Stock Exchange. In connection with her appointment to the Board, Ms. Bansal has also been appointed to serve on the Board's Compensation Committee, Compliance Committee, and Risk and Finance Committee.

There were no arrangements or understandings between Ms. Bansal and any other person pursuant to which Ms. Bansal was selected as a director, and there are and have been no transactions, either since the beginning of the Company's last fiscal year or currently proposed, regarding Ms. Bansal that are required to be disclosed under Item 404(a) of Regulation S-K.

As a non-employee director of the Company, Ms. Bansal will participate in the Company’s compensation program for non-employee directors described under the caption “Director Compensation Elements” in the Company’s definitive proxy statement filed with the Securities and Exchange Commission on April 13, 2018. In connection therewith and pursuant to an election made by Ms. Bansal, the Company will grant shares of the Company’s Class A common stock to Ms. Bansal pursuant to the Company’s Directors Stock Compensation Plan in payment of the pro rata retainers of $50,000 and $15,000 for her service on the Board and on committees of the Board, respectively, from the date of her appointment until the Company's 2019 annual meeting of shareholders scheduled to be held in May 2019.

Item 9.01 Financial Statements and Exhibits.

(d)Exhibits. The following exhibits are furnished as part of this report:

Exhibit No.	Description
99.1	Press Release dated November 8, 2018 - "Nelnet Reports Third Quarter 2018 Results"
99.2	Supplemental Financial Information for the Quarter Ended September 30, 2018

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

Dated: November 8, 2018

NELNET, INC.

By:    /s/ JAMES D. KRUGER

Name: James D. Kruger

Title: Chief Financial Officer

EX-99.1

Nelnet Reports Third Quarter 2018 Results

• GAAP net income $1.05 per share, $1.14 per share excluding adjustments

• Board of Directors appoints Preeta Bansal as new member

• Quarterly dividend increased from $0.16 to $0.18 per share

LINCOLN, Neb., November 8, 2018 - Nelnet (NYSE: NNI) today reported GAAP net income of $42.9 million, or $1.05 per share, for the third quarter of 2018, compared with GAAP net income of $46.3 million, or $1.11 per share, for the same period a year ago.

Net income, excluding derivative market value and foreign currency transaction adjustments, was $46.9 million, or $1.14 per share, for the third quarter of 2018, compared with $41.5 million, or $1.00 per share, for the same period in 2017. For additional information on these non-GAAP metrics, including reconciliations to GAAP net income, see "Non-GAAP Performance Measures" below.

During the third quarter of 2018, the company recorded an impairment charge of $3.0 million after tax, or $0.07 per share, related to certain external servicing software development costs that were previously capitalized. As part of integrating technology and becoming more efficient and effective in meeting borrower needs, the company continues to evaluate the best use of its servicing systems after the acquisition of Great Lakes Educational Loan Services, Inc. (Great Lakes) on February 7, 2018.

In addition, in the third quarter of 2018, the company determined an additional allowance for loan losses was necessary related to a portfolio of federally insured loans that were purchased in 2013 and 2014, and recognized $3.8 million after tax, or $0.09 per share, in provision expense related to these loans.

"We are pleased with the operating results and performance of our core businesses," said Jeff Noordhoek, chief executive officer of Nelnet." A year after the acquisition agreement was announced, we are pleased with the progress we have made with Great Lakes to provide an exceptional borrower experience. Our payment processing business rebranded its K-12 businesses and consistently increases its revenue yearly. Our ALLO Communications business is ahead of schedule in the build-out of its fiber network in Lincoln and is experiencing strong demand for its products. We are also pleased to add a talented leader to our board and again increase our quarterly dividend."

Nelnet operates four primary business segments, earning interest income on loans in its Asset Generation and Management segment, and fee-based revenue in its Loan Servicing and Systems, Education Technology, Services, and Payment Processing (formerly known as Tuition Payment Processing and Campus Commerce), and Communications segments.

Asset Generation and Management

For the third quarter of 2018, Nelnet reported net interest income of $59.8 million, compared with $75.2 million for the same period a year ago. The company maintains an overall risk management strategy that incorporates the use of derivative instruments to reduce the economic effect of interest rate volatility. Derivative settlements for each applicable period should be evaluated with the company's net interest income. The company recognized income from derivative settlements of $22.3 million during the third quarter of 2018, compared with an expense from derivative settlements of $0.6 million for the same period in 2017.

The company's average balance of loans decreased to $23.0 billion for the third quarter of 2018, compared with $23.2 billion for the same period in 2017. Core loan spread increased to 1.30 percent for the quarter ended September 30, 2018, compared with 1.19 percent for the same period in 2017.

Loan Servicing and Systems

On February 7, 2018, the company acquired Great Lakes from Great Lakes Higher Education Corporation. The company paid $150.0 million in cash for 100 percent of the stock of Great Lakes. Beginning February 7, 2018, the operating results of Great Lakes are included in the company's Loan Servicing and Systems segment.

Revenue from the Loan Servicing and Systems segment was $112.6 million for the third quarter of 2018, compared with $56.0 million for the same period in 2017.

As of September 30, 2018, the company (including Great Lakes) was servicing $464.9 billion in government-owned, Federal Family Education Loan (FFEL) Program, private education, and consumer loans, as compared with $207.8 billion of loans serviced by the company as of September 30, 2017.

Nelnet Servicing, LLC (Nelnet Servicing) and Great Lakes are two companies that have student loan servicing contracts awarded by the U.S. Department of Education (the Department) in June 2009 to provide servicing for loans owned by the Department. As of September 30, 2018, Nelnet Servicing was servicing $179.3 billion of student loans for 5.8 million borrowers under its contract, and Great Lakes was servicing $232.7 billion of student loans for 7.5 million borrowers under its contract. These contracts are currently scheduled to expire on June 16, 2019.

The Department's Office of Federal Student Aid has a federal student loan servicing procurement in progress. Nelnet is part of a team that has responded to or will be responding to the four currently ongoing components of the procurement.

Education Technology, Services, and Payment Processing

For the third quarter of 2018, revenue from the Education Technology, Services, and Payment Processing segment was $58.4 million, an increase of $8.1 million, or 16.0 percent, from the same period in 2017. Prior period revenues were restated, without any impact on prior period net income, in connection with the implementation of a new revenue recognition accounting standard effective January 1, 2018. The increase in revenue was primarily driven by growth in managed tuition payment plans, campus commerce customer transactions and payments volume, and an increase in the number of customers using the operating segment's education and technology services.

On October 16, 2018, the company terminated its investment in a proprietary payment processing platform. This decision was made as a result of decreased pricing and advancements in technology by established processors in the industry. As a result of this decision, the company will record an impairment charge of approximately $8 million during the three-month period ending December 31, 2018. The charge represents computer hardware and external software development costs related to the payment processing platform. The decision will not impact the company's existing payment processing revenue or customers. The company is continuing to evaluate other costs that may be incurred as a result of this decision, but currently believes such costs will not be material.

Communications

Revenue from ALLO Communications was $11.8 million for the third quarter of 2018, compared with $6.8 million for the same period in 2017. The number of households served as of September 30, 2018, was 32,529, which nearly doubled from the number of households served as of September 30, 2017.

For the third quarter of 2018, ALLO recognized a net loss of $7.7 million, compared with a net loss of $4.6 million for the same period in 2017. The company anticipates this operating segment will be dilutive to consolidated earnings as it continues to build its network in Lincoln, Nebraska and other communities, due to large upfront capital expenditures and associated depreciation and upfront customer acquisition costs. ALLO's management uses earnings (loss) before interest, income taxes, depreciation, and amortization (EBITDA) to eliminate certain non-cash and non-operating items in order to consistently measure performance from period to period. For the third quarter of 2018, ALLO had positive EBITDA of $0.2 million, compared with negative EBITDA of $2.7 million for the same period in 2017. For additional information on this non-GAAP metric, including a reconciliation to ALLO's GAAP net loss, see "Non-GAAP Performance Measures" below.

ALLO incurred capital expenditures of $66.8 million year-to-date through September 30, 2018, including $21.7 million during the third quarter of 2018. The company currently anticipates total network expenditures for the remainder of 2018 will be approximately $25 million; however, the amount of capital expenditures could change based on customer demand for ALLO's services. In August 2018, ALLO began to provide its services in Fort Morgan, Colorado, increasing households in current markets to 142,602. ALLO plans to add communities in Nebraska and Colorado over the next several years. The number of residential households passed, which represents the estimated number of single residence homes, apartments, and condominiums that ALLO already serves, and those in which ALLO has the capacity to connect to its network distribution system without further material extensions to the transmission lines (but have not been connected), increased to 110,687 as of September 30, 2018, compared with 71,426 as of December 31, 2017.

Liquidity and Capital Activities

For the first three quarters of 2018, the company generated $193.6 million in net cash from operating activities. In addition, as of September 30, 2018, the company had a total of $83.5 million in cash and cash equivalents and $57.4 million in available-for-sale investments, consisting primarily of student loan asset-backed securities. The company also has a $350.0 million unsecured line of credit. As of September 30, 2018, $160.0 million was outstanding on the line of credit and $190.0 million was available for future use.

The company paid cash dividends of $6.5 million, or $0.16 per share, during the third quarter of 2018.

The company intends to use its liquidity position to capitalize on market opportunities, including: FFEL Program, private education, and consumer loan acquisitions; strategic acquisitions and investments; expansion of ALLO's communications network; and capital management initiatives, including stock repurchases, debt repurchases, and dividend distributions. The timing and size of these opportunities will vary and will have a direct impact on the company's cash and investment balances.

Board of Directors Appoints New Member

The company announced that its Board of Directors appointed Preeta D. Bansal as a Class I member of the board to hold office for a term expiring at the annual meeting of the company's shareholders in 2021. Ms. Bansal will serve on the board's Compensation, Compliance, and Risk and Finance committees.

"We are delighted to add Preeta Bansal and her expertise and insights to the Nelnet Board," said Executive Chairman Mike Dunlap. "Preeta is a distinguished global business leader and lawyer with tremendous experience in banking, financial services, government, regulation, public policy, and academia. Her insights and leadership on a number of business, compliance, and policy issues will be an asset to Nelnet."

Ms. Bansal has been a lecturer, senior advisor, and visiting scholar at the Massachusetts Institute of Technology (MIT), and is co-founder and CEO of Social Emergence Corporation, a not-for-profit, social benefit organization.

Previously, Ms. Bansal served as general counsel and senior policy advisor for the president of the United States in the Office of Management and Budget, which oversees and coordinates all of the budgetary, regulatory, and management activities and initiatives of the departments and agencies of the federal government on behalf of the president; was global general counsel for litigation and regulatory affairs for HSBC Holdings in London; was a partner and practice chair of the international law firm Skadden, Arps, Slate, Meagher & Flom LLP in New York City; served as Solicitor General of the State of New York, where she helped lead 600 attorneys in the New York Attorney General’s Office; and served as Chair of the U.S. Commission on International Religious Freedom, a federal government human rights commission focused on promoting U.S. foreign policy interests in religious freedom and interfaith cooperation around the globe.

She is a graduate of Harvard Law School and Harvard-Radcliffe College, and was a law clerk to U.S. Supreme Court Justice John Paul Stevens.

Ms. Bansal is on the Advisory Board of the Johnny Carson Center for the Emerging Media Arts at the University of Nebraska; the Program Committee of the EN Thompson Forum on World Issues; the Chancellor's Board of Counselors of the University of Nebraska Medical Center; and the Community Advisory Committee of the Superintendent of Lincoln Public Schools. She is also an Honorary Board member of the Interfaith Center of New York, and on the Advisory Committee of the Pluralism Project at Harvard University. She has lectured on ethics and policy with respect to emerging technologies at MIT and at Singularity University in Silicon Valley. From 2015-2016, she served by appointment of the president of the United States as a member and committee chair of the President’s Advisory Committee on Faith-Based and Neighborhood Partnerships, focusing on poverty and inequality in America.

Board of Directors Declares Fourth Quarter Dividend

The Nelnet Board of Directors declared a fourth quarter cash dividend on the company's outstanding shares of Class A common stock and Class B common stock of $0.18 per share. The dividend will be paid on December 14, 2018, to shareholders of record at the close of business on November 30, 2018.

Non-GAAP Performance Measures

The company prepares its financial statements and presents its financial results in accordance with U.S. GAAP. However, it also provides additional non-GAAP financial information related to specific items management believes to be important in the evaluation of its operating results and performance. A reconciliation of the company's GAAP net income to net income, excluding derivative market value and foreign currency transaction adjustments, and a discussion of why the company believes providing this additional information is useful to investors, is provided below.

	Three months ended September 30,
	2018			2017
	(dollars in thousands, except share data)
GAAP net income attributable to Nelnet, Inc.	$	42,927		46,303
Realized and unrealized derivative market value adjustments	5,226			(21,429	)
Unrealized foreign currency transaction adjustments	—			13,683
Net tax effect	(1,254		)	2,943
Net income attributable to Nelnet, Inc., excluding derivative market value and foreign currency transaction adjustments	$	46,899		41,500
Earnings per share:
GAAP net income attributable to Nelnet, Inc.	$	1.05		1.11
Realized and unrealized derivative market value adjustments	0.12			(0.51	)
Unrealized foreign currency transaction adjustments	—			0.33
Net tax effect	(0.03		)	0.07
Net income attributable to Nelnet, Inc., excluding derivative market value and foreign currency transaction adjustments	$	1.14		1.00

"Derivative market value and foreign currency transaction adjustments" include (i) both the realized portion of gains and losses (corresponding to variation margin received or paid on derivative instruments that are settled daily at a central clearinghouse) and the unrealized portion of gains and losses that are caused by changes in fair values of derivatives that do not qualify for "hedge treatment" under GAAP; and (ii) the unrealized foreign currency transaction gains or losses caused by the re-measurement of the company's previously Euro-denominated bonds to U.S. dollars. In October 2017, the company remarketed its Euro-denominated bonds to denominate those bonds in U.S. dollars. "Derivative market value and foreign currency transaction adjustments" does not include "derivative settlements" that represent the cash paid or received during the current period to settle with derivative instrument counterparties the economic effect of the company's derivative instruments based on their contractual terms. The tax effects in the preceding table are calculated by multiplying the realized and unrealized derivative market value adjustments and unrealized foreign currency transaction adjustments by the applicable statutory income tax rate.

The company believes these point-in-time estimates of asset and liability values related to its derivative instruments and previously Euro-denominated bonds that are or were subject to interest and currency rate fluctuations are or were subject to volatility, primarily due to timing and market factors beyond the control of management, and affect the period-to-period comparability of the results of operations. Accordingly, the company’s management utilizes operating results excluding these items for comparability purposes when making decisions regarding the company’s performance and in presentations with credit rating agencies, lenders, and investors. Consequently, the company reports this non-GAAP information because the company believes that it provides additional information regarding operational and performance indicators that are closely assessed by management. There is no comprehensive, authoritative guidance for the presentation of such non-GAAP information, which is only meant to supplement GAAP results by providing additional information that management utilizes to assess performance.

A reconciliation of ALLO's GAAP net loss to earnings (loss) before net interest expense, income taxes, depreciation, and amortization (EBITDA), is provided below.

	Three months ended September 30,
	2018			2017
	(dollars in thousands)
Net loss	$	(7,741	)	(4,602	)
Net interest expense	4,173			1,550
Income tax benefit	(2,444		)	(2,821	)
Depreciation and amortization	6,167			3,145
Earnings (loss) before interest, income taxes, depreciation, and amortization (EBITDA)	$	155		(2,728	)

EBITDA is a supplemental non-GAAP performance measure that is frequently used in capital-intensive industries such as telecommunications. ALLO's management uses EBITDA to compare ALLO's performance to that of its competitors and to eliminate certain non-cash and non-operating items in order to consistently measure performance from period to period. EBITDA excludes interest and income taxes because these items are associated with a company's particular capitalization and tax structures. EBITDA also excludes depreciation and amortization expense because these non-cash expenses primarily reflect the impact of historical capital investments, as opposed to the cash impacts of capital expenditures made in recent periods, which may be evaluated through cash flow measures. The company reports EBITDA for ALLO because the company believes that it provides useful additional information for investors regarding a key metric used by management to assess ALLO's performance. There are limitations to using EBITDA as a performance measure, including the difficulty associated with comparing companies that use similar performance measures whose calculations may differ from ALLO's calculations. In addition, EBITDA should not be considered a substitute for other measures of financial performance, such as net income or any other performance measures derived in accordance with GAAP.

Forward-Looking and Cautionary Statements

This press release contains forward-looking statements within the meaning of federal securities laws. The words "anticipate," "continue," "expect," "future," "intend," "plan," "scheduled," "will," and similar expressions, as well as statements in future tense, are intended to identify forward-looking statements. These statements are based on management's current expectations as of the date of this release and are subject to known and unknown risks and uncertainties that may cause actual results or performance to differ materially from those expressed or implied by the forward-looking statements. Such risks include, but are not limited to: risks related to the company's loan portfolio, such as interest rate basis and repricing risk and changes in levels of student loan repayment or default rates; the use of derivatives to manage exposure to interest rate fluctuations; the uncertain nature of the expected benefits from the acquisition of Great Lakes on February 7, 2018, and the ability to successfully integrate technology, shared services, and other activities and successfully maintain and increase allocated volumes of student loans serviced under existing and any future servicing contracts with the Department; risks to the company related to the Department's initiative to procure new contracts for federal student loan servicing, including the risk that the company on a post-Great Lakes acquisition basis may not be awarded a contract; risks related to the development by the company and Great Lakes of a new student loan servicing platform, including risks as to whether the expected benefits from the new platform will be realized; the uncertain nature of expected benefits from FFEL Program, private education, and consumer loan purchases and initiatives to purchase additional FFEL Program, private education, and consumer loans; financing and liquidity risks, including risks of changes in the securitization and other financing markets for student loans; risks and uncertainties from changes in the educational credit and services marketplace resulting from changes in applicable laws, regulations, and government programs and budgets, such as the expected decline over time in FFEL Program loan interest income and fee-based revenues due to the discontinuation of FFEL Program loan originations in 2010 and the resulting initiatives by the company to adjust to a post-FFEL Program environment; the uncertain nature of the expected benefits from the acquisition of ALLO on December 31, 2015, and the ability to successfully expand its fiber network in existing service areas and additional communities and manage related construction risks; risks and uncertainties related to initiatives to pursue additional strategic investments and acquisitions, including investments and acquisitions that are intended to diversify the company both within and outside of its historical core education-related businesses; cybersecurity risks, including potential disruptions to systems, disclosure of confidential information, and/or damage to reputation resulting from cyber-breaches; and changes in general economic and credit market conditions, including the availability of any relevant money-market index rate such as LIBOR.

For more information, see the "Risk Factors" sections and other cautionary discussions of risks and uncertainties included in documents filed or furnished by the company with the Securities and Exchange Commission, including the cautionary information about forward-looking statements contained in the company's supplemental financial information for the third quarter ended September 30, 2018. All forward-looking statements in this release are as of the date of this release. Although the company may voluntarily update or revise its forward-looking statements from time to time to reflect actual results or changes in the company's expectations, the company disclaims any commitment to do so except as required by securities laws.

Consolidated Statements of Income

(Dollars in thousands, except share data)

(unaudited)

	Three months ended							Nine months ended
	September 30, 2018			June 30, 2018		September 30, 2017		September 30, 2018		September 30, 2017
Interest income:
Loan interest	$	232,320		223,371		193,087		653,414		564,173
Investment interest	7,628			5,818		3,800		18,581		9,616
Total interest income	239,948			229,189		196,887		671,995		573,789
Interest expense:
Interest on bonds and notes payable	180,175			171,450		121,650		487,174		341,787
Net interest income	59,773			57,739		75,237		184,821		232,002
Less provision for loan losses	10,500			3,500		6,700		18,000		10,700
Net interest income after provision for loan losses	49,273			54,239		68,537		166,821		221,302
Other income:
Loan servicing and systems revenue	112,579			114,545		55,950		327,265		167,079
Education technology, services, and payment processing revenue	58,409			48,742		50,358		167,372		149,862
Communications revenue	11,818			10,320		6,751		31,327		17,577
Other income	16,673			9,580		19,756		44,449		44,874
Gain from debt repurchases	—			—		116		359		5,537
Derivative market value and foreign currency transaction adjustments and derivative settlements, net	17,098			17,031		7,173		100,927		(25,568	)
Total other income	216,577			200,218		140,104		671,699		359,361
Cost of services:
Cost to provide education technology, services, and payment processing services	19,087			11,317		15,151		44,087		37,456
Cost to provide communications services	4,310			3,865		2,632		11,892		6,789
Total cost of services	23,397			15,182		17,783		55,979		44,245
Operating expenses:
Salaries and benefits	114,172			111,118		74,193		321,932		220,684
Depreciation and amortization	22,992			21,494		10,051		62,943		27,687
Loan servicing fees	3,087			3,204		8,017		9,428		19,670
Other expenses	45,194			40,409		29,500		119,020		81,923
Total operating expenses	185,445			176,225		121,761		513,323		349,964
Income before income taxes	57,008			63,050		69,097		269,218		186,454
Income tax expense	(13,882		)	(13,511	)	(25,562	)	(63,369	)	(70,349	)
Net income	43,126			49,539		43,535		205,849		116,105
Net (income) loss attributable to noncontrolling interests	(199		)	(104	)	2,768		438		8,960
Net income attributable to Nelnet, Inc.	$	42,927		49,435		46,303		206,287		125,065
Earnings per common share:
Net income attributable to Nelnet, Inc. shareholders - basic and diluted	$	1.05		1.21		1.11		5.04		2.97
Weighted average common shares outstanding - basic and diluted	40,988,965			40,886,617		41,553,316		40,942,177		42,054,532

Condensed Consolidated Balance Sheets

(Dollars in thousands)

(unaudited)

	As of		As of	As of
	September 30, 2018		December 31, 2017	September 30, 2017
Assets:
Loans receivable, net	$	22,528,362	21,814,507	22,569,139
Cash, cash equivalents, investments, and notes receivable	330,352		307,290	490,633
Restricted cash	911,929		875,314	830,762
Goodwill and intangible assets, net	249,462		177,186	188,054
Other assets	1,084,820		790,138	690,122
Total assets	$	25,104,925	23,964,435	24,768,710
Liabilities:
Bonds and notes payable	$	22,251,433	21,356,573	22,240,279
Other liabilities	526,364		442,475	397,991
Total liabilities	22,777,797		21,799,048	22,638,270
Equity:
Total Nelnet, Inc. shareholders' equity	2,316,864		2,149,529	2,111,851
Noncontrolling interests	10,264		15,858	18,589
Total equity	2,327,128		2,165,387	2,130,440
Total liabilities and equity	$	25,104,925	23,964,435	24,768,710

Contacts:

Media, Ben Kiser, 402.458.3024, or Investors, Phil Morgan, 402.458.3038, both of Nelnet, Inc.

EX-99.2

For Release:November 8, 2018

Investor Contact: Phil Morgan, 402.458.3038

Nelnet, Inc. supplemental financial information for the third quarter 2018

(All dollars are in thousands, except per share amounts, unless otherwise noted)

The following information should be read in connection with Nelnet, Inc.'s (the “Company's”) press release for third quarter 2018 earnings, dated November 8, 2018, and the Company's Quarterly Report on Form 10-Q for the quarter ended September 30, 2018.

Forward-looking and cautionary statements

This report contains forward-looking statements and information that are based on management's current expectations as of the date of this document.  Statements that are not historical facts, including statements about the Company's plans and expectations for future financial condition, results of operations or economic performance, or that address management's plans and objectives for future operations, and statements that assume or are dependent upon future events, are forward-looking statements. The words “may,” “should,” “could,” “would,” “predict,” “potential,” “continue,” “expect,” “anticipate,” “future,” “intend,” “scheduled,” “plan,” “believe,” “estimate,” “assume,” “forecast,” “will,” and similar expressions, as well as statements in future tense, are intended to identify forward-looking statements.

The forward-looking statements are based on assumptions and analyses made by management in light of management's experience and its perception of historical trends, current conditions, expected future developments, and other factors that management believes are appropriate under the circumstances. These statements are subject to known and unknown risks, uncertainties, assumptions, and other factors that may cause the actual results and performance to be materially different from any future results or performance expressed or implied by such forward-looking statements. These factors include, among others, the risks and uncertainties set forth in the “Risk Factors” section of the Company's Annual Report on Form 10-K for the year ended December 31, 2017 (the "2017 Annual Report"), and include such risks and uncertainties as:

• loan portfolio risks such as interest rate basis and repricing risk resulting from the fact that the interest rate characteristics of the student loan assets do not match the interest rate characteristics of the funding for those assets, the risk of loss of floor income on certain student loans originated under the Federal Family Education Loan Program (the "FFEL Program" or "FFELP"), risks related to the use of derivatives to manage exposure to interest rate fluctuations, uncertainties regarding the expected benefits from purchased securitized and unsecuritized FFELP, private education, and consumer loans and initiatives to purchase additional FFELP, private education, and consumer loans, and risks from changes in levels of loan prepayment or default rates;

• financing and liquidity risks, including risks of changes in the general interest rate environment, including the availability of any relevant money market index rate such as LIBOR, and in the securitization and other financing markets for loans, including adverse changes resulting from unanticipated repayment trends on student loans in FFELP securitization trusts that could accelerate or delay repayment of the associated bonds, which may increase the costs or limit the availability of financings necessary to purchase, refinance, or continue to hold student loans;

• risks from changes in the educational credit and services markets resulting from changes in applicable laws, regulations, and government programs and budgets, such as the expected decline over time in FFELP loan interest income and fee-based revenues due to the discontinuation of new FFELP loan originations in 2010 and potential government initiatives or legislative proposals to consolidate existing FFELP loans to the Federal Direct Loan Program or otherwise allow FFELP loans to be refinanced with Federal Direct Loan Program loans;

• the uncertain nature of the expected benefits from the acquisition of Great Lakes Educational Loan Services, Inc. ("Great Lakes") on February 7, 2018 and the ability to successfully integrate technology, shared services, and other activities and successfully maintain and increase allocated volumes of student loans serviced under existing and any future servicing contracts with the U.S. Department of Education (the "Department"), which current contract between the Company and the Department accounted for 21 percent of the Company's revenue in 2017, risks to the Company related to the Department's initiative to procure new contracts for federal student loan servicing, including the risk that the Company on a post-Great Lakes acquisition basis may not be awarded a contract, risks related to the development by the Company and Great Lakes of a new student loan servicing platform, including risks as to whether the expected benefits from the new platform will be realized, and risks related to the Company's ability to comply with agreements with third-party customers for the servicing of Federal Direct Loan Program, FFELP, and private education and consumer loans;

• risks related to a breach of or failure in the Company's operational or information systems or infrastructure, or those of third-party vendors, including cybersecurity risks related to the potential disclosure of confidential student loan borrower and other customer information, the potential disruption of the Company's systems or those of third-party vendors or customers, and/or the potential damage to the Company's reputation resulting from cyber-breaches;

• uncertainties inherent in forecasting future cash flows from student loan assets and related asset-backed securitizations;

• the uncertain nature of the expected benefits from the acquisition of ALLO Communications LLC on December 31, 2015 and the ability to successfully expand its fiber network in existing service areas and additional communities and manage related construction risks;

• risks and uncertainties related to initiatives to pursue additional strategic investments and acquisitions, including investments and acquisitions that are intended to diversify the Company both within and outside of its historical core education-related businesses; and

• risks and uncertainties associated with litigation matters and with maintaining compliance with the extensive regulatory requirements applicable to the Company's businesses, reputational and other risks, including the risk of increased regulatory costs, resulting from the politicization of student loan servicing, and uncertainties inherent in the estimates and assumptions about future events that management is required to make in the preparation of the Company's consolidated financial statements.

All forward-looking statements contained in this report are qualified by these cautionary statements and are made only as of the date of this document. Although the Company may from time to time voluntarily update or revise its prior forward-looking statements to reflect actual results or changes in the Company's expectations, the Company disclaims any commitment to do so except as required by securities laws.

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Consolidated Statements of Income

(Dollars in thousands, except share data)

(unaudited)

	Three months ended							Nine months ended
	September 30, 2018			June 30, 2018		September 30, 2017		September 30, 2018		September 30, 2017
Interest income:
Loan interest	$	232,320		223,371		193,087		653,414		564,173
Investment interest	7,628			5,818		3,800		18,581		9,616
Total interest income	239,948			229,189		196,887		671,995		573,789
Interest expense:
Interest on bonds and notes payable	180,175			171,450		121,650		487,174		341,787
Net interest income	59,773			57,739		75,237		184,821		232,002
Less provision for loan losses	10,500			3,500		6,700		18,000		10,700
Net interest income after provision for loan losses	49,273			54,239		68,537		166,821		221,302
Other income:
Loan servicing and systems revenue	112,579			114,545		55,950		327,265		167,079
Education technology, services, and payment processing revenue	58,409			48,742		50,358		167,372		149,862
Communications revenue	11,818			10,320		6,751		31,327		17,577
Other income	16,673			9,580		19,756		44,449		44,874
Gain from debt repurchases	—			—		116		359		5,537
Derivative settlements, net	22,324			21,928		(573	)	51,018		(2,314	)
Derivative market value and foreign currency transaction adjustments	(5,226		)	(4,897	)	7,746		49,909		(23,254	)
Total other income	216,577			200,218		140,104		671,699		359,361
Cost of services:
Cost to provide education technology, services, and payment processing services	19,087			11,317		15,151		44,087		37,456
Cost to provide communications services	4,310			3,865		2,632		11,892		6,789
Total cost of services	23,397			15,182		17,783		55,979		44,245
Operating expenses:
Salaries and benefits	114,172			111,118		74,193		321,932		220,684
Depreciation and amortization	22,992			21,494		10,051		62,943		27,687
Loan servicing fees	3,087			3,204		8,017		9,428		19,670
Other expenses	45,194			40,409		29,500		119,020		81,923
Total operating expenses	185,445			176,225		121,761		513,323		349,964
Income before income taxes	57,008			63,050		69,097		269,218		186,454
Income tax expense	(13,882		)	(13,511	)	(25,562	)	(63,369	)	(70,349	)
Net income	43,126			49,539		43,535		205,849		116,105
Net (income) loss attributable to noncontrolling interests	(199		)	(104	)	2,768		438		8,960
Net income attributable to Nelnet, Inc.	$	42,927		49,435		46,303		206,287		125,065
Earnings per common share:
Net income attributable to Nelnet, Inc. shareholders - basic and diluted	$	1.05		1.21		1.11		5.04		2.97
Weighted average common shares outstanding - basic and diluted	40,988,965			40,886,617		41,553,316		40,942,177		42,054,532

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Condensed Consolidated Balance Sheets

(Dollars in thousands)

(unaudited)

	As of		As of	As of
	September 30, 2018		December 31, 2017	September 30, 2017
Assets:
Loans receivable, net	$	22,528,362	21,814,507	22,569,139
Cash, cash equivalents, investments, and notes receivable	330,352		307,290	490,633
Restricted cash	911,929		875,314	830,762
Goodwill and intangible assets, net	249,462		177,186	188,054
Other assets	1,084,820		790,138	690,122
Total assets	$	25,104,925	23,964,435	24,768,710
Liabilities:
Bonds and notes payable	$	22,251,433	21,356,573	22,240,279
Other liabilities	526,364		442,475	397,991
Total liabilities	22,777,797		21,799,048	22,638,270
Equity:
Total Nelnet, Inc. shareholders' equity	2,316,864		2,149,529	2,111,851
Noncontrolling interests	10,264		15,858	18,589
Total equity	2,327,128		2,165,387	2,130,440
Total liabilities and equity	$	25,104,925	23,964,435	24,768,710

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Overview

The Company is a diverse company with a focus on delivering education-related products and services and student loan asset management. The largest operating businesses engage in student loan servicing; education technology, services, and payment processing; and communications. A significant portion of the Company's revenue is net interest income earned on a portfolio of federally insured student loans. The Company also makes investments to further diversify the Company both within and outside of its historical core education-related businesses, including, but not limited to, investments in real estate and start-up ventures.

GAAP Net Income and Non-GAAP Net Income, Excluding Adjustments

The Company prepares its financial statements and presents its financial results in accordance with U.S.GAAP. However, it also provides additional non-GAAP financial information related to specific items management believes to be important in the evaluation of its operating results and performance. A reconciliation of the Company's GAAP net income to net income, excluding derivative market value and foreign currency transaction adjustments, and a discussion of why the Company believes providing this additional

information is useful to investors, is provided below.

	Three months ended							Nine months ended
	September 30, 2018			June 30, 2018		September 30, 2017		September 30, 2018		September 30, 2017
GAAP net income attributable to Nelnet, Inc.	$	42,927		49,435		46,303		206,287		125,065
Realized and unrealized derivative market value adjustments	5,226			4,897		(21,429	)	(49,909	)	(22,381	)
Unrealized foreign currency transaction adjustments	—			—		13,683		—		45,635
Net tax effect (a)	(1,254		)	(1,175	)	2,943		11,978		(8,837	)
Net income attributable to Nelnet, Inc., excluding derivative market value and foreign currency transaction adjustments (b)	$	46,899		53,157		41,500		168,356		139,482
Earnings per share:
GAAP net income attributable to Nelnet, Inc.	$	1.05		1.21		1.11		5.04		2.97
Realized and unrealized derivative market value adjustments	0.12			0.12		(0.51	)	(1.22	)	(0.53	)
Unrealized foreign currency transaction adjustments	—			—		0.33		—		1.09
Net tax effect (a)	(0.03		)	(0.03	)	0.07		0.29		(0.21	)
Net income attributable to Nelnet, Inc., excluding derivative market value and foreign currency transaction adjustments (b)	$	1.14		1.30		1.00		4.11		3.32

(a) The tax effects are calculated by multiplying the realized and unrealized derivative market value adjustments and unrealized foreign currency transaction adjustments by the applicable statutory income tax rate.

(b) "Derivative market value and foreign currency transaction adjustments" include (i) both the realized portion of gains and losses (corresponding to variation margin received or paid on derivative instruments that are settled daily at a central clearinghouse) and the unrealized portion of gains and losses that are caused by changes in fair values of derivatives which do not qualify for "hedge treatment" under GAAP; and (ii) the unrealized foreign currency transaction gains or losses caused by the re-measurement of the Company's previously Euro-denominated bonds to U.S. dollars. "Derivative market value and foreign currency transaction adjustments" does not include "derivative settlements" that represent the cash paid or received during the current period to settle with derivative instrument counterparties the economic effect of the Company's derivative instruments based on their contractual terms.

The accounting for derivatives requires that changes in the fair value of derivative instruments be recognized currently in earnings, with no fair value adjustment of the hedged item, unless specific hedge accounting criteria is met. Management has structured all of the Company’s derivative transactions with the intent that each is economically effective; however, the Company’s derivative instruments do not qualify for hedge accounting. As a result, the change in fair value of derivative instruments is reported in current period earnings with no consideration for the corresponding change in fair value of the hedged item. Under GAAP, the cumulative net realized and unrealized gain or loss caused by changes in fair values of derivatives in which the Company plans to hold to maturity will equal zero over the life of the contract. However, the net realized and unrealized gain or loss during any given reporting period fluctuates significantly from period to period. In addition, the Company incurred unrealized foreign currency transaction adjustments for periodic fluctuations in currency exchange rates between the U.S. dollar and Euro in connection with its student loan asset-backed previously Euro-denominated bonds with an interest rate based on a spread to the EURIBOR index. The principal and accrued interest on these bonds were remeasured at each reporting period and recorded in the Company's consolidated balance sheet in U.S. dollars based on the foreign currency exchange rate on that date.

The Company believes these point-in-time estimates of asset and liability values related to its derivative instruments and previously Euro-denominated bonds that are or were subject to interest and currency rate fluctuations are or were subject to volatility mostly due to timing and market factors beyond the control of management, and affect the period-to-period comparability of the results of operations. Accordingly, the Company’s management utilizes operating results excluding these items for comparability purposes when making decisions regarding the Company’s performance and in presentations with credit rating agencies, lenders, and investors. Consequently, the Company reports this non-GAAP information because the Company believes that it provides additional information regarding operational and performance indicators that are closely assessed by management. There is no comprehensive, authoritative guidance for the presentation of such non-GAAP information, which is only meant to supplement GAAP results by providing additional information that management utilizes to assess performance.

On October 25, 2017, the Company completed a remarketing of the Company’s bonds that were prior to that date denominated in Euros, to denominate those bonds in U.S. dollars and reset the interest rate to be based on the 3-month LIBOR index. The Company also terminated a cross-currency interest rate swap associated with those bonds. As a result, there are no foreign currency transaction adjustments with respect to those bonds after October 25, 2017.

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GAAP net income increased for the nine months ended September 30, 2018 compared to the same period in 2017 primarily due to the following factors:

• The contribution to net income from the acquisition of Great Lakes;

• The increase in core spread on the Company's loan portfolio;

• The decrease in the Company's effective tax rate due to the Tax Cuts and Jobs Act, effective January 1, 2018;

• The recognition of unrealized losses in 2017 related to foreign currency transaction adjustments caused by re-measurement of the Company's previously Euro-denominated bonds to U.S. dollars, which bonds were remarketed in October 2017, to denominate them in U.S. dollars; and

• The recognition of a larger net gain during 2018 as compared to 2017 due to changes in the fair values of derivative instruments that do not qualify for hedge accounting.

These factors were partially offset by the following items:

• The increase in expenses for the continued build-out of the Company's ALLO fiber communications network in Lincoln, Nebraska;

• The decrease in the average balance of loans due to the run-off of the portfolio;

• The increase in the provision for loan losses related to the Company's portfolio of federally insured student loans and consumer loans;

• The impairment of software development costs in the Company's Loan Servicing and Systems operating segment; and

• A decrease in revenue from the Company's SEC-registered investment advisor subsidiary.

Operating Results

The Company earns net interest income on its loan portfolio, consisting primarily of FFELP loans, in its Asset Generation and Management ("AGM") operating segment. This segment is expected to generate a stable net interest margin and significant amounts of cash as the FFELP portfolio amortizes. As of September 30, 2018, the Company had a $22.5 billion loan portfolio that management anticipates will amortize over the next approximately 20 years and has a weighted average remaining life of 7.5 years. The Company actively works to maximize the amount and timing of cash flows generated by its FFELP portfolio and seeks to acquire additional loan assets to leverage its servicing scale and expertise to generate incremental earnings and cash flow. However, over time, due to the continued amortization of the Company’s FFELP loan portfolio and anticipated increases in interest rates, the Company's net income generated by the AGM segment will continue to decrease. The Company currently believes that in the short-term it will most likely not be able to invest the excess cash generated from the FFELP loan portfolio into assets that immediately generate the rates of return historically realized from that portfolio.

In addition, the Company earns fee-based revenue through the following reportable operating segments:

• Loan Servicing and Systems ("LSS") - referred to as Nelnet Diversified Solutions ("NDS")

• Education Technology, Services, and Payment Processing ("ETS&PP") - referred to as Nelnet Business Solutions ("NBS")

• Communications - referred to as ALLO Communications ("ALLO")

Other business activities and operating segments that are not reportable are combined and included in Corporate and Other Activities ("Corporate"). Corporate and Other Activities also includes income earned on certain investments and interest expense incurred on unsecured debt transactions.

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The information below provides the operating results for each reportable operating segment and Corporate and Other Activities for the three and nine months ended September 30, 2018 and 2017 (dollars in millions).

(a)    Revenue includes intersegment revenue earned by LSS as a result of servicing loans for AGM.

(b) Total revenue includes "net interest income" and "total other income" from the Company's segment statements of income, excluding the impact from changes in fair values of derivatives and foreign currency transaction adjustments. Net income excludes changes in fair values of derivatives and foreign currency transaction adjustments, net of tax. For information regarding the exclusion of the impact from changes in fair values of derivatives and foreign currency transaction adjustments, see "GAAP Net Income and Non-GAAP Net Income, Excluding Adjustments" above.

Certain events and transactions from 2018, which have impacted or will impact the operating results of the Company and its operating segments, are discussed below.

Impact from the Tax Cuts and Jobs Act

• The Tax Cuts and Jobs Act, signed into law on December 22, 2017, and effective January 1, 2018, lowered the Company's effective tax rate to 24.44 percent and 23.50 percent for the three and nine months ended September 30, 2018, respectively, compared to 35.57 percent and 36.00 percent for the same periods in 2017. The Company currently expects its effective tax rate will be approximately 23 to 24 percent for the remainder of 2018.

Loan Servicing and Systems

• On February 7, 2018, the Company paid $150.0 million in cash for 100 percent of the stock of Great Lakes. The Great Lakes assets acquired and liabilities assumed were recorded by the Company at their respective fair values at the date of acquisition, and Great Lakes' operating results from the date of acquisition forward are included in the Company's consolidated operating results.

• Nelnet Servicing, LLC ("Nelnet Servicing") and Great Lakes are two companies that have student loan servicing contracts awarded by the Department in June 2009 to provide servicing for loans owned by the Department. As of September 30, 2018, Nelnet Servicing was servicing $179.3 billion of student loans for 5.8 million borrowers under its contract, and Great Lakes was servicing $232.7 billion of student loans for 7.5 million borrowers under its contract. These contracts are currently scheduled to expire on June 16, 2019.

Under the performance metrics measurements used by the Department for the period July 1, 2017 through December 31, 2017, Nelnet Servicing's and Great Lakes' overall rankings among the nine current servicers for the Department were fourth and second, respectively. These results increased Nelnet Servicing's and Great Lakes' allocations of new student loan servicing volumes under their current respective contracts with the Department from 11 percent to 12 percent and from 14 percent to 16 percent, respectively, for the period March 1, 2018 through August 31, 2018.

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Under the performance metrics measurements used by the Department for the period January 1, 2018 through June 30, 2018, Nelnet Servicing's and Great Lakes' overall rankings among the nine current servicers for the Department remained at fourth and second, respectively; however, these results changed Nelnet Servicing's and Great Lakes' allocations of new student loan servicing volumes under their current respective contracts with the Department from 12 percent to 11 percent and from 16 percent to 17 percent, respectively, for the period September 1, 2018 through February 28, 2019.

Going forward, Great Lakes and Nelnet Servicing will continue to service their respective government-owned portfolios on behalf of the Department, while maintaining their distinct brands, independent servicing operations, and teams. Likewise, each entity will continue to compete for new student loan volume under its respective existing contract with the Department. The Company will integrate technology, as well as shared services and other activities, to become more efficient and effective in meeting borrower needs. During the second quarter of 2018, the Company converted Great Lakes' FFELP and private education loan servicing volume to Nelnet's servicing platform to leverage the efficiencies of supporting more volume on fewer systems.

The Company and Great Lakes have also been working together for almost two years to develop a new, state-of-the-art servicing system for government-owned student loans through their GreatNet joint venture.  The efficiencies gained by leveraging a single platform for government-owned loans supporting millions more borrowers will give the Company and Great Lakes opportunities to invest in strategies to further enhance borrower experiences.

• As part of integrating technology and becoming more efficient and effective in meeting borrower needs, the Company continues to evaluate the best use of its servicing systems on a post-Great Lakes acquisition basis. As a result of this evaluation, during the three months ended September 30, 2018, the Company recorded an impairment charge of $3.9 million related to certain external software development costs that were previously capitalized.

• On February 20, 2018, the Department’s Office of Federal Student Aid ("FSA") released information regarding a contract procurement process entitled Next Generation Financial Services Environment (“NextGen”) for the servicing of all student loans owned by the Department. The Company is part of a team that responded to the initial phase of the NextGen procurement on April 17, 2018.

On August 27, August 29, and September 24, 2018, FSA made announcements that included canceling certain components of the NextGen process, issuing a solicitation for a separate new procurement process for certain of those NextGen components that were canceled, and outlining the next steps, components, and entities that are eligible to respond to the next phase for certain of the remaining NextGen components (which for each applicable component included the Company or an entity the Company is teaming with).

Currently, FSA has four ongoing components between the two procurement processes:

·         Enterprise-Wide Digital and Customer Care Platforms and Services (new procurement process)

·         NextGen Future State Core Platform

·         NextGen Transitional Core Processing and Related Support Activities

·         NextGen Business Process Operations

The Company is part of a team that has responded or will be responding to the next applicable phase for each of these four components.  The Company cannot predict the timing, nature, or outcome of the next steps for these processes.

• As of September 30, 2018, the Company (including Great Lakes) was servicing $464.9 billion in government owned, FFELP, and private education and consumer loans, as compared with $211.4 billion of loans serviced by the Company as of December 31, 2017.

Education Technology, Services, and Payment Processing

• During the first quarter of 2018, the Company changed the name of its Tuition Payment Processing and Campus Commerce operating segment to Education Technology, Services, and Payment Processing to better describe the evolution of services this operating segment provides.

• In May 2014, the FASB issued a new revenue recognition standard. The Company adopted the standard effective January 1, 2018, using the full retrospective method, which required it to restate each prior reporting period presented. The most significant impact of the standard relates to identifying the Company's Education Technology, Services, and Payment Processing operating segment as the principal in its payment services transactions. As a result of this change, the Company presents the payment services revenue gross, with the direct costs to provide these services presented separately.

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• This segment is subject to seasonal fluctuations. Based on the timing of when revenue is recognized and when expenses are incurred, revenue and operating margin are higher in the first quarter as compared to the remainder of the year.

• On October 16, 2018, the Company terminated its investment in a proprietary payment processing platform. This decision was made as a result of decreases in price and advancements of technology by established processors in the industry. As a result of this decision, the Company will record an impairment charge of approximately $8 million during the three-month period ending December 31, 2018. The charge represents computer equipment and external software development costs related to the payment processing platform. The decision will not impact the Company's existing payment processing revenue or customers. The Company is continuing to evaluate other costs that may be incurred as a result of this decision, including the termination of certain contracts and severance for affected employees. The Company currently believes contract termination and employee severance costs will not be material.

Communications

• In the fourth quarter of 2017, ALLO announced plans to expand its network to make services available in Hastings, Nebraska and Fort Morgan, Colorado.  This will expand total households in ALLO’s current markets from 137,500 to over 152,000.  In December 2017, the Fort Morgan city council approved a 40-year agreement with ALLO for ALLO to provide broadband service over a fiber network that the city will build and own, and ALLO will lease and operate to provide services to subscribers.  In August 2018, ALLO began to provide its services in Fort Morgan, increasing households in current markets to 142,602 from 137,500. ALLO plans to continue expansion to additional communities in Nebraska and Colorado over the next several years. As of September 30, 2018, ALLO provided services to 32,529 households, compared to 20,428 households as of December 31, 2017 and 16,394 households as of September 30, 2017.

• For the three and nine months ended September 30, 2018, ALLO incurred capital expenditures of $21.7 million and $66.8 million, respectively. The Company currently anticipates total network expenditures for the remainder of 2018 (October 1, 2018 to December 31, 2018) will be approximately $25 million; however, the amount of capital expenditures could change based on the customer demand for ALLO's services.

• The Company currently anticipates ALLO's operating results will be dilutive to the Company's consolidated earnings as it continues to build its network in Lincoln, Nebraska, and other communities, due to large upfront capital expenditures and associated depreciation and upfront customer acquisition costs.

Asset Generation and Management

• During the nine months ended September 30, 2018, the Company purchased $3.2 billion in loans, including $0.6 billion during the third quarter of 2018. The vast majority of these loans are federally insured student loans.

• The Company's average balance of loans decreased to $23.0 billion for the third quarter of 2018, compared with $23.2 billion for the same period in 2017. Core loan spread increased to 1.30 percent for the quarter ended September 30, 2018, compared with 1.19 percent for the same period in 2017.

The Company began to purchase consumer loans in the second quarter of 2017. Consumer loans are currently funded by the Company using operating cash, until they can be funded in a secured financing transaction. As such, consumer loans do not have a cost of funds (debt) associated with them. Core loan spread, excluding consumer loans, would have been 1.25 percent and 1.17 percent for the three months ended September 30, 2018 and 2017, respectively.

The Company recognized $32.7 million and $28.5 million in fixed rate floor income during the three months ended September 30, 2018 and 2017, respectively (which includes $19.1 million and $3.9 million of settlement payments received on derivatives used to hedge student loans earning fixed rate floor income). Fixed rate floor income contributed 57 basis points and 49 basis points of core loan spread for the three months ended September 30, 2018 and 2017, respectively.

• Provision for loan losses was $10.5 million and $6.7 million for the three months ended September 30, 2018 and 2017, respectively, and $18.0 million and $10.7 million for the nine months ended September 30, 2018 and 2017, respectively.

Provision for loan losses for federally insured loans was $8.0 million and $7.0 million for the three months ended September 30, 2018 and 2017, respectively, and $12.0 million and $11.0 million for the nine months ended September 30, 2018 and 2017, respectively. During the three months ended September 30, 2018, the Company determined an additional allowance was necessary related to a $2.2 billion (principal balance as of September 30, 2018) portfolio of federally insured loans that

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were purchased in 2013 and 2014, and recognized $5.0 million (pre-tax) in provision expense related to these loans. During the three months ended September 30, 2017, the Company determined an additional allowance was necessary related to a $1.6 billion (principal balance as of September 30, 2017) portfolio of federally insured loans that were purchased in 2014 and 2015, and recognized $5.0 million (pre-tax) in provision expense related to these loans.

The Company did not record a provision for private education loan losses for the three and nine months ended September 30, 2018. For the three and nine months ended September 30, 2017, the Company recorded a negative provision for private education loan losses of $1.0 million and $2.0 million, respectively.

Provision for loan losses for consumer loans was $2.5 million and $0.7 million for the three months ended September 30, 2018 and 2017, respectively, and $6.0 million and $1.7 million for the nine months ended September 30, 2018 and 2017, respectively. The increase in provision is a result of the Company continuing to purchase consumer loans.

Corporate and Other Activities

• On September 25, 2018, the Company announced it had withdrawn its application with the Federal Deposit Insurance Corporation and the Utah Department of Financial Institutions to establish Nelnet Bank, a Utah-chartered industrial bank. The Company originally filed its application on June 28, 2018.

Liquidity and Capital Resources

• As of September 30, 2018, the Company had cash and cash equivalents of $83.5 million. In addition, the Company had a portfolio of available-for-sale investments, consisting primarily of student loan asset-backed securities, with a fair value of $57.4 million as of September 30, 2018.

• For the nine months ended September 30, 2018, the Company generated $193.6 million in net cash from operating activities.

• On June 22, 2018, the Company amended its unsecured $350.0 million line of credit to, among other things, extend the maturity date of the facility from December 12, 2021 to June 22, 2023. As of September 30, 2018, the unsecured line of credit had $160.0 million outstanding and $190.0 million was available for future use.

• The majority of the Company’s portfolio of student loans is funded in asset-backed securitizations that will generate significant earnings and cash flow over the life of these transactions.  As of September 30, 2018, the Company currently expects future undiscounted cash flows from its securitization portfolio to be approximately $2.09 billion, of which approximately $1.18 billion is expected to be generated over the next approximately four years (from October 1, 2018 through December 31, 2022).

• During the nine months ended September 30, 2018, the Company repurchased a total of 319,091 shares of Class A common stock for $16.5 million ($51.77 per share), including 3,297 shares of Class A common stock for $0.2 million ($58.13 per share) repurchased by the Company during the three months ended September 30, 2018.

• During the nine months ended September 30, 2018, the Company paid cash dividends of $19.5 million ($0.48 per share), including $6.5 million ($0.16 per share) paid during the three months ended September 30, 2018. In addition, the Company's Board of Directors has declared a fourth quarter 2018 cash dividend on the Company's outstanding shares of Class A and Class B common stock of $0.18 per share. The fourth quarter cash dividend will be paid on December 14, 2018 to shareholders of record at the close of business on November 30, 2018.

• The Company intends to use its liquidity position to capitalize on market opportunities, including FFELP and private education and consumer loan acquisitions; strategic acquisitions and investments; expansion of ALLO's telecommunications network; and capital management initiatives, including stock repurchases, debt repurchases, and dividend distributions. The timing and size of these opportunities will vary and will have a direct impact on the Company's cash and investment balances.

9

Segment Reporting

The following tables include the results of each of the Company's operating segments reconciled to the consolidated financial

statements.

	Three months ended September 30, 2018
	Loan Servicing and Systems			Education Technology, Services, and Payment Processing		Communications		Asset Generation and Management		Corporate and Other Activities		Eliminations		Total
Total interest income	$	381		1,513		1		236,039		6,860		(4,846	)	239,948
Interest expense	—			3		4,174		176,874		3,968		(4,846	)	180,175
Net interest income	381			1,510		(4,173	)	59,165		2,892		—		59,773
Less provision for loan losses	—			—		—		10,500		—		—		10,500
Net interest income (loss) after provision for loan losses	381			1,510		(4,173	)	48,665		2,892		—		49,273
Other income:
Loan servicing and systems revenue	112,579			—		—		—		—		—		112,579
Intersegment servicing revenue	12,290			—		—		—		—		(12,290	)	—
Education technology, services, and payment processing revenue	—			58,409		—		—		—		—		58,409
Communications revenue	—			—		11,818		—		—		—		11,818
Other income	1,948			—		950		3,267		10,508		—		16,673
Gain from debt repurchases	—			—		—		—		—		—		—
Derivative settlements, net	—			—		—		22,448		(124	)	—		22,324
Derivative market value and foreign currency transaction adjustments, net	—			—		—		(6,056	)	830		—		(5,226	)
Total other income	126,817			58,409		12,768		19,659		11,214		(12,290	)	216,577
Cost of services:
Cost to provide education technology, services, and payment processing services	—			19,087		—		—		—		—		19,087
Cost to provide communications services	—			—		4,310		—		—		—		4,310
Total cost of services	—			19,087		4,310		—		—		—		23,397
Operating expenses:
Salaries and benefits	70,440			19,972		4,554		424		18,782		—		114,172
Depreciation and amortization	8,957			3,435		6,167		—		4,433		—		22,992
Loan servicing fees	—			—		—		3,087		—		—		3,087
Other expenses	19,638			4,943		3,151		845		16,616		—		45,194
Intersegment expenses, net	15,029			2,494		598		12,378		(18,208	)	(12,290	)	—
Total operating expenses	114,064			30,844		14,470		16,734		21,623		(12,290	)	185,445
Income (loss) before income taxes	13,134			9,988		(10,185	)	51,590		(7,517	)	—		57,008
Income tax (expense) benefit (a)	(3,152		)	(2,397	)	2,444		(12,381	)	1,604		—		(13,882	)
Net income (loss)	9,982			7,591		(7,741	)	39,209		(5,913	)	—		43,126
Net income attributable to noncontrolling interests	—			—		—		—		(199	)	—		(199	)
Net income (loss) attributable to Nelnet, Inc.	$	9,982		7,591		(7,741	)	39,209		(6,112	)	—		42,927

(a) As a result of the Tax Cuts and Jobs Act, beginning January 1, 2018, income taxes are allocated based on 24% of income before taxes for each individual operating segment. The difference between the consolidated income tax expense and the sum of the taxes calculated for each operating segment, if any, is included in income taxes in Corporate and Other Activities.

10

	Three months ended June 30, 2018
	Loan Servicing and Systems			Education Technology, Services, and Payment Processing		Communications		Asset Generation and Management		Corporate and Other Activities		Eliminations		Total
Total interest income	$	293		748		1		226,509		6,062		(4,425	)	229,189
Interest expense	—			—		3,303		169,623		2,949		(4,425	)	171,450
Net interest income	293			748		(3,302	)	56,886		3,113		—		57,739
Less provision for loan losses	—			—		—		3,500		—		—		3,500
Net interest income (loss) after provision for loan losses	293			748		(3,302	)	53,386		3,113		—		54,239
Other income:
Loan servicing and systems revenue	114,545			—		—		—		—		—		114,545
Intersegment servicing revenue	11,609			—		—		—		—		(11,609	)	—
Education technology, services, and payment processing revenue	—			48,742		—		—		—		—		48,742
Communications revenue	—			—		10,320		—		—		—		10,320
Other income	1,956			—		—		2,772		4,851		—		9,580
Gain from debt repurchases	—			—		—		—		—		—		—
Derivative settlements, net	—			—		—		22,053		(125	)	—		21,928
Derivative market value and foreign currency transaction adjustments, net	—			—		—		(5,446	)	548		—		(4,897	)
Total other income	128,110			48,742		10,320		19,379		5,274		(11,609	)	200,218
Cost of services:
Cost to provide education technology, services, and payment processing services	—			11,317		—		—		—		—		11,317
Cost to provide communications services	—			—		3,865		—		—		—		3,865
Total cost of services	—			11,317		3,865		—		—		—		15,182
Operating expenses:
Salaries and benefits	69,434			19,513		4,668		377		17,126		—		111,118
Depreciation and amortization	8,212			3,286		5,497		—		4,500		—		21,494
Loan servicing fees	—			—		—		3,204		—		—		3,204
Other expenses	17,490			5,383		3,023		1,288		13,225		—		40,409
Intersegment expenses, net	15,583			2,570		599		11,700		(18,842	)	(11,609	)	—
Total operating expenses	110,719			30,752		13,787		16,569		16,009		(11,609	)	176,225
Income (loss) before income taxes	17,684			7,421		(10,634	)	56,196		(7,622	)	—		63,050
Income tax (expense) benefit (a)	(4,245		)	(1,781	)	2,552		(13,487	)	3,451		—		(13,511	)
Net income (loss)	13,439			5,640		(8,082	)	42,709		(4,171	)	—		49,539
Net loss (income) attributable to noncontrolling interests	—			—		—		—		(104	)	—		(104	)
Net income (loss) attributable to Nelnet, Inc.	$	13,439		5,640		(8,082	)	42,709		(4,275	)	—		49,435

(a) As a result of the Tax Cuts and Jobs Act, beginning January 1, 2018, income taxes are allocated based on 24% of income before taxes for each individual operating segment. The difference between the consolidated income tax expense and the sum of the taxes calculated for each operating segment, if any, is included in income taxes in Corporate and Other Activities.

11

	Three months ended September 30, 2017
	Loan Servicing and Systems			Education Technology, Services, and Payment Processing		Communications		Asset Generation and Management		Corporate and Other Activities		Eliminations		Total
Total interest income	$	147		5		1		194,971		3,903		(2,139	)	196,887
Interest expense	—			—		1,551		121,074		1,165		(2,139	)	121,650
Net interest income	147			5		(1,550	)	73,897		2,738		—		75,237
Less provision for loan losses	—			—		—		6,700		—		—		6,700
Net interest income (loss) after provision for loan losses	147			5		(1,550	)	67,197		2,738		—		68,537
Other income:
Loan servicing and systems revenue	55,950			—		—		—		—		—		55,950
Intersegment servicing revenue	10,563			—		—		—		—		(10,563	)	—
Education technology, services, and payment processing revenue	—			50,358		—		—		—		—		50,358
Communications revenue	—			—		6,751		—		—		—		6,751
Other income	—			—		—		2,753		17,003		—		19,756
Gain from debt repurchases	—			—		—		116		—		—		116
Derivative settlements, net	—			—		—		(382	)	(191	)	—		(573	)
Derivative market value and foreign currency transaction adjustments, net	—			—		—		7,702		44		—		7,746
Total other income	66,513			50,358		6,751		10,189		16,856		(10,563	)	140,104
Cost of services:
Cost to provide education technology, services, and payment processing services	—			15,151		—		—		—		—		15,151
Cost to provide communications services	—			—		2,632		—		—		—		2,632
Total cost of services	—			15,151		2,632		—		—		—		17,783
Operating expenses:
Salaries and benefits	38,435			17,432		4,099		392		13,834		—		74,193
Depreciation and amortization	549			2,316		3,145		—		4,040		—		10,051
Loan servicing fees	—			—		—		8,017		—		—		8,017
Other expenses	10,317			3,981		2,278		676		12,248		—		29,500
Intersegment expenses, net	7,774			2,219		470		10,659		(10,559	)	(10,563	)	—
Total operating expenses	57,075			25,948		9,992		19,744		19,563		(10,563	)	121,761
Income (loss) before income taxes	9,585			9,264		(7,423	)	57,642		31		—		69,097
Income tax (expense) benefit	(4,937		)	(3,520	)	2,821		(21,904	)	1,978		—		(25,562	)
Net income (loss)	4,648			5,744		(4,602	)	35,738		2,009		—		43,535
Net loss (income) attributable to noncontrolling interests	3,408			—		—		—		(640	)	—		2,768
Net income (loss) attributable to Nelnet, Inc.	$	8,056		5,744		(4,602	)	35,738		1,369		—		46,303

12

	Nine months ended September 30, 2018
	Loan Servicing and Systems			Education Technology, Services, and Payment Processing		Communications		Asset Generation and Management		Corporate and Other Activities		Eliminations		Total
Total interest income	$	931		2,927		3		662,881		17,673		(12,420	)	671,995
Interest expense	—			3		9,987		480,729		8,875		(12,420	)	487,174
Net interest income	931			2,924		(9,984	)	182,152		8,798		—		184,821
Less provision for loan losses	—			—				18,000		—		—		18,000
Net interest income (loss) after provision for loan losses	931			2,924		(9,984	)	164,152		8,798		—		166,821
Other income:
Loan servicing and systems revenue	327,265			—		—		—		—		—		327,265
Intersegment servicing revenue	34,670			—		—		—		—		(34,670	)	—
Education technology, services, and payment processing revenue	—			167,372		—		—		—		—		167,372
Communications revenue	—			—		31,327		—		—		—		31,327
Other income	5,196			—		950		9,032		29,272		—		44,449
Gain from debt repurchases	—			—		—		359		—		—		359
Derivative settlements, net	—			—		—		51,428		(410	)	—		51,018
Derivative market value and foreign currency transaction adjustments, net	—			—		—		47,070		2,839		—		49,909
Total other income	367,131			167,372		32,277		107,889		31,701		(34,670	)	671,699
Cost of services:
Cost to provide education technology, services, and payment processing services	—			44,087		—		—		—		—		44,087
Cost to provide communications services	—			—		11,892		—		—		—		11,892
Total cost of services	—			44,087		11,892		—		—		—		55,979
Operating expenses:
Salaries and benefits	198,411			58,552		13,284		1,183		50,502		—		321,932
Depreciation and amortization	23,237			10,062		16,585		—		13,058		—		62,943
Loan servicing fees	—			—		—		9,428		—		—		9,428
Other expenses	51,591			14,950		8,811		2,982		40,686		—		119,020
Intersegment expenses, net	43,968			7,630		1,802		34,943		(53,672	)	(34,670	)	—
Total operating expenses	317,207			91,194		40,482		48,536		50,574		(34,670	)	513,323
Income (loss) before income taxes	50,855			35,015		(30,081	)	223,505		(10,075	)	—		269,218
Income tax (expense) benefit (a)	(12,399		)	(8,404	)	7,220		(53,641	)	3,855		—		(63,369	)
Net income (loss)	38,456			26,611		(22,861	)	169,864		(6,220	)	—		205,849
Net loss (income) attributable to noncontrolling interests	808			—		—		—		(371	)	—		438
Net income (loss) attributable to Nelnet, Inc.	$	39,264		26,611		(22,861	)	169,864		(6,591	)	—		206,287

(a) As a result of the Tax Cuts and Jobs Act, beginning January 1, 2018, income taxes are allocated based on 24% of income before taxes for each individual operating segment. The difference between the consolidated income tax expense and the sum of the taxes calculated for each operating segment, if any, is included in income taxes in Corporate and Other Activities.

13

	Nine months ended September 30, 2017
	Loan Servicing and Systems			Education Technology, Services, and Payment Processing		Communications		Asset Generation and Management		Corporate and Other Activities		Eliminations		Total
Total interest income	$	361		10		2		568,665		10,026		(5,274	)	573,789
Interest expense	—			—		3,367		340,898		2,794		(5,274	)	341,787
Net interest income	361			10		(3,365	)	227,767		7,232		—		232,002
Less provision for loan losses	—			—		—		10,700		—		—		10,700
Net interest income (loss) after provision for loan losses	361			10		(3,365	)	217,067		7,232		—		221,302
Other income:
Loan servicing and systems revenue	167,079			—		—		—		—		—		167,079
Intersegment servicing revenue	30,839			—		—		—		—		(30,839	)	—
Education technology, services, and payment processing revenue	—			149,862		—		—		—		—		149,862
Communications revenue	—			—		17,577		—		—		—		17,577
Other income	—			—		—		9,152		35,722		—		44,874
Gain from debt repurchases	—			—		—		1,097		4,440		—		5,537
Derivative settlements, net	—			—		—		(1,721	)	(593	)	—		(2,314	)
Derivative market value and foreign currency transaction adjustments, net	—			—		—		(23,121	)	(133	)	—		(23,254	)
Total other income	197,918			149,862		17,577		(14,593	)	39,436		(30,839	)	359,361
Cost of services:
Cost to provide education technology, services, and payment processing services	—			37,456		—		—		—		—		37,456
Cost to provide communications services	—			—		6,789		—		—		—		6,789
Total cost of services	—			37,456		6,789		—		—		—		44,245
Operating expenses:
Salaries and benefits	116,932			50,986		10,489		1,156		41,121		—		220,684
Depreciation and amortization	1,644			7,053		7,880		—		11,109		—		27,687
Loan servicing fees	—			—		—		19,670		—		—		19,670
Other expenses	28,333			13,185		5,422		2,487		32,497		—		81,923
Intersegment expenses, net	23,496			6,430		1,472		31,114		(31,673	)	(30,839	)	—
Total operating expenses	170,405			77,654		25,263		54,427		53,054		(30,839	)	349,964
Income (loss) before income taxes	27,874			34,762		(17,840	)	148,047		(6,386	)	—		186,454
Income tax (expense) benefit	(14,410		)	(13,210	)	6,779		(56,258	)	6,749		—		(70,349	)
Net income (loss)	13,464			21,552		(11,061	)	91,789		363		—		116,105
Net loss (income) attributable to noncontrolling interests	10,050			—		—		—		(1,090	)	—		8,960
Net income (loss) attributable to Nelnet, Inc.	$	23,514		21,552		(11,061	)	91,789		(727	)	—		125,065

14

Net Interest Income, Net of Settlements on Derivatives

The following table summarizes the components of "net interest income" and "derivative settlements, net."

Derivative settlements represent the cash paid or received during the current period to settle with derivative instrument counterparties the economic effect of the Company's derivative instruments based on their contractual terms. Derivative accounting requires that net settlements with respect to derivatives that do not qualify for "hedge treatment" under GAAP be recorded in a separate income statement line item below net interest income.  The Company maintains an overall risk management strategy that incorporates the use of derivative instruments to reduce the economic effect of interest rate volatility.  As such, management believes derivative settlements for each applicable period should be evaluated with the Company’s net interest income as presented in the table below.  Net interest income (net of settlements on derivatives) is a non-GAAP financial measure, and the Company reports this non-GAAP information because the Company believes that it provides additional information regarding operational and performance indicators that are closely assessed by management.  There is no comprehensive, authoritative guidance for the presentation of such non-GAAP information, which is only meant to supplement GAAP results by providing additional information that management utilizes to assess performance.  See "Derivative Settlements" included in this supplement for the net settlement activity recognized by the Company for each type of derivative for the periods presented in the table below.

	Three months ended							Nine months ended
	September 30, 2018			June 30, 2018		September 30, 2017		September 30, 2018		September 30, 2017
Variable loan interest margin	$	42,455		40,416		48,017		129,756		140,805
Settlements on associated derivatives (a)	3,361			2,979		(4,265	)	4,676		(7,598	)
Variable loan interest margin, net of settlements on derivatives	45,816			43,395		43,752		134,432		133,207
Fixed rate floor income	13,659			14,453		24,586		45,359		84,382
Settlements on associated derivatives (b)	19,087			19,074		3,883		46,752		5,877
Fixed rate floor income, net of settlements on derivatives	32,746			33,527		28,469		92,111		90,259
Investment interest	7,628			5,818		3,800		18,581		9,616
Corporate debt interest expense	(3,969		)	(2,948	)	(1,166	)	(8,875	)	(2,801	)
Non-portfolio related derivative settlements (c)	(124		)	(125	)	(191	)	(410	)	(593	)
Net interest income (net of settlements on derivatives)	$	82,097		79,667		74,664		235,839		229,688

(a) Includes the net settlements received (paid) related to the Company’s 1:3 basis swaps, and the cross-currency interest rate swap in place prior to the October 2017 remarketing of previously Euro-denominated bonds.

(b) Includes the net settlements received (paid) related to the Company’s floor income interest rate swaps.

(c) Includes the net settlements received (paid) related to the Company’s hybrid debt hedges.

15

Loan Servicing Volumes (dollars in millions)

The Company purchased Great Lakes on February 7, 2018. During the second quarter of 2018, the Company converted Great Lakes' FFELP and private education loan servicing volume to Nelnet's servicing platform to leverage the efficiencies of supporting more volume on fewer systems.

Company owned	$16,962	$16,352	$15,789	$18,403	$17,827	$17,866		$19,113		$19,206
% of total	8.7%	8.2%	7.9%	8.9%	8.4%	3.8%		4.1%		4.1%
Number of servicing borrowers:
Government servicing:	5,972,619	5,924,099	5,849,283	5,906,404	5,877,414	5,819,286	7,456,830	5,745,181	7,378,875	5,805,307	7,486,311
FFELP servicing:	1,312,192	1,263,785	1,218,706	1,317,552	1,420,311	1,399,280	461,553	1,787,419	—	1,754,247	—
Private education and consumer loan servicing:	355,096	389,010	454,182	478,150	502,114	508,750	118,609	672,520	3,987	692,763	—
Total:	7,639,907	7,576,894	7,522,171	7,702,106	7,799,839	7,727,316	8,036,992	8,205,120	7,382,862	8,252,317	7,486,311
Number of remote hosted borrowers:	2,230,019	2,305,991	2,317,151	2,714,588	2,812,713	6,207,747		6,145,981		6,406,923

16

Communications Financial and Operating Data

Certain financial and operating data for ALLO is summarized in the tables below.

	Three months ended							Nine months ended
	September 30, 2018			June 30, 2018		September 30, 2017		September 30, 2018		September 30, 2017
Residential revenue	$	8,896		7,727		4,680		23,367		11,851
Business revenue	2,861			2,535		2,013		7,779		5,525
Other	61			58		58		181		201
Communications revenue	$	11,818		10,320		6,751		31,327		17,577
Net (loss) income	$	(7,741	)	(8,082	)	(4,602	)	(22,861	)	(11,061	)
EBITDA (a)	155			(1,835	)	(2,728	)	(3,512	)	(6,595	)
Capital expenditures	21,728			27,189		29,417		66,816		78,430
Revenue contribution:
Internet	54.6		%	52.2	%	47.5	%	52.8	%	45.3	%
Television	28.6			29.9		31.3		29.5		31.3
Telephone	16.6			17.7		20.9		17.5		22.9
Other	0.2			0.2		0.3		0.2		0.5
	100.0		%	100.0	%	100.0	%	100.0	%	100.0	%

	As of September 30, 2018	As of June 30, 2018	As of March 31, 2018	As of December 31, 2017	As of September 30, 2017	As of June 30, 2017	As of March 31, 2017	As of December 31, 2016
Residential customer information:
Households served	32,529	27,643	23,541	20,428	16,394	12,460	10,524	9,814
Households passed (b)	110,687	98,538	84,475	71,426	54,815	45,880	34,925	30,962
Total households in current markets (c)	142,602	137,500	137,500	137,500	137,500	137,500	137,500	137,500
Total households in current markets and new markets announced (d)	152,840	152,840	152,840	152,626	137,500	137,500	137,500	137,500

(a) Earnings (loss) before interest, income taxes, depreciation, and amortization ("EBITDA") is a supplemental non-GAAP performance measure that is frequently used in capital-intensive industries such as telecommunications. ALLO's management uses EBITDA to compare ALLO's performance to that of its competitors and to eliminate certain non-cash and non-operating items in order to consistently measure performance from period to period. EBITDA excludes interest and income taxes because these items are associated with a company's particular capitalization and tax structures. EBITDA also excludes depreciation and amortization expense because these non-cash expenses primarily reflect the impact of historical capital investments, as opposed to the cash impacts of capital expenditures made in recent periods, which may be evaluated through cash flow measures. The Company reports EBITDA for ALLO because the Company believes that it provides useful additional information for investors regarding a key metric used by management to assess ALLO's performance. There are limitations to using EBITDA as a performance measure, including the difficulty associated with comparing companies that use similar performance measures whose calculations may differ from ALLO's calculations. In addition, EBITDA should not be considered a substitute for other measures of financial performance, such as net income or any other performance measures derived in accordance with GAAP. A reconciliation of EBITDA from ALLO's net loss under GAAP is presented below:

	Three months ended							Nine months ended
	September 30, 2018			June 30, 2018		September 30, 2017		September 30, 2018		September 30, 2017
Net loss	$	(7,741	)	(8,082	)	(4,602	)	(22,861	)	(11,061	)
Net interest expense	4,173			3,302		1,550		9,984		3,365
Income tax benefit	(2,444		)	(2,552	)	(2,821	)	(7,220	)	(6,779	)
Depreciation and amortization	6,167			5,497		3,145		16,585		7,880
Earnings (loss) before interest, income taxes, depreciation, and amortization (EBITDA)	$	155		(1,835	)	(2,728	)	(3,512	)	(6,595	)

(b) Represents the number of single residence homes, apartments, and condominiums that ALLO already serves and those in which ALLO has the capacity to connect to its network distribution system without further material extensions to the transmission lines, but have not been connected.

(c) During the third quarter of 2018, ALLO began providing service in Fort Morgan, Colorado.

(d) During the fourth quarter of 2017, ALLO announced plans to expand its network to make services available in Hastings, Nebraska and Fort Morgan, Colorado. ALLO plans to expand to additional communities in Nebraska and Colorado over the next several years.

17

Other Income

The following table summarizes the components of "other income."

	Three months ended				Nine months ended
	September 30, 2018		June 30, 2018	September 30, 2017	September 30, 2018	September 30, 2017
Realized and unrealized gains on investments, net	$	1,288	1,136	2,201	11,505	3,818
Borrower late fee income	3,253		2,758	2,731	8,994	9,098
Investment advisory fees	1,183		1,394	5,852	4,169	11,661
Management fee revenue	1,756		1,756	—	4,673	—
Peterson's revenue	—		—	3,402	—	9,282
Other	9,193		2,536	5,570	15,108	11,015
Other income	$	16,673	9,580	19,756	44,449	44,874

Derivative Settlements

The following table summarizes the components of "derivative settlements, net" included in the attached consolidated statements of income.

	Three months ended							Nine months ended
	September 30, 2018			June 30, 2018		September 30, 2017		September 30, 2018		September 30, 2017
1:3 basis swaps	$	3,361		2,979		(2,172	)	4,676		(1,836	)
Interest rate swaps - floor income hedges	19,087			19,074		3,883		46,752		5,877
Interest rate swaps - hybrid debt hedges	(124		)	(125	)	(191	)	(410	)	(593	)
Cross-currency interest rate swap	—			—		(2,093	)	—		(5,762	)
Total derivative settlements - income (expense)	$	22,324		21,928		(573	)	51,018		(2,314	)

Derivative Market Value and Foreign Currency Transaction Adjustments

"Derivative market value and foreign currency transaction adjustments" include (i) the realized and unrealized gains and losses that are caused by changes in fair values of derivatives which do not qualify for "hedge treatment" under GAAP; and (ii) the unrealized foreign currency transaction gains or losses caused by the re-measurement of the Company's previously Euro-denominated bonds to U.S. dollars. On October 25, 2017, the Company completed a remarketing of the Company’s bonds that were prior to that date denominated in Euros, to denominate those bonds in U.S. dollars and reset the interest rate to be based on the 3-month LIBOR index. The Company also terminated a cross-currency interest rate swap associated with those bonds. As a result, foreign currency transaction adjustments will not be incurred with respect to those bonds after October 25, 2017.

The following table summarizes the components of “derivative market value and foreign currency transaction adjustments” included in the attached consolidated statements of income.

	Three months ended							Nine months ended
	September 30, 2018			June 30, 2018		September 30, 2017		September 30, 2018	September 30, 2017
Change in fair value of derivatives - income (expense)	$	(5,226	)	(4,897	)	21,429		49,909	22,381
Foreign currency transaction adjustment - income (expense)	—			—		(13,683	)	—	(45,635	)
Derivative market value and foreign currency transaction adjustments - income (expense)	$	(5,226	)	(4,897	)	7,746		49,909	(23,254	)

18

Loans Receivable

Loans receivable consisted of the following:

	As of			As of		As of
	September 30, 2018			December 31, 2017		September 30, 2017
Federally insured student loans:
Stafford and other	$	4,956,324		4,418,881		4,534,585
Consolidation	17,434,419			17,302,725		17,952,697
Total	22,390,743			21,721,606		22,487,282
Private education loans	169,467			212,160		226,630
Consumer loans	112,547			62,111		40,890
	22,672,757			21,995,877		22,754,802
Loan discount, net of unamortized loan premiums and deferred origination costs	(63,566		)	(113,695	)	(118,500	)
Non-accretable discount	(20,612		)	(13,085	)	(13,532	)
Allowance for loan losses:
Federally insured loans	(43,053		)	(38,706	)	(39,398	)
Private education loans	(11,253		)	(12,629	)	(12,566	)
Consumer loans	(5,911		)	(3,255	)	(1,667	)
	$	22,528,362		21,814,507		22,569,139

Loan Activity

The following table sets forth the activity of loans:

	Three months ended September 30,					Nine months ended September 30,
	2018			2017		2018		2017
Beginning balance	$	22,856,285		23,415,159		21,995,877		25,103,643
Loan acquisitions:
Federally insured student loans	591,196			37,409		3,124,154		141,688
Private education loans	—			123		194		698
Consumer loans	42,819			19,279		80,385		45,270
Total loan acquisitions	634,015			56,811		3,204,733		187,656
Repayments, claims, capitalized interest, and other	(502,474		)	(449,837	)	(1,714,820	)	(1,647,430	)
Consolidation loans lost to external parties	(292,749		)	(267,331	)	(789,321	)	(889,067	)
Loans sold	(22,320		)	—		(23,712	)	—
Ending balance	$	22,672,757		22,754,802		22,672,757		22,754,802

19

Loan Spread Analysis

The following table analyzes the loan spread on the Company’s portfolio of loans, which represents the spread between the yield earned on loan assets and the costs of the liabilities and derivative instruments used to fund the assets.

	Three months ended							Nine months ended
	September 30, 2018			June 30, 2018		September 30, 2017		September 30, 2018		September 30, 2017
Variable loan yield, gross	4.57		%	4.46	%	3.64	%	4.40	%	3.45	%
Consolidation rebate fees	(0.83		)	(0.85	)	(0.85	)	(0.84	)	(0.84	)
Discount accretion, net of premium and deferred origination costs amortization	0.03			0.04		0.07		0.04		0.07
Variable loan yield, net	3.77			3.65		2.86		3.60		2.68
Loan cost of funds - interest expense	(3.10		)	(3.00	)	(2.09	)	(2.89	)	(1.91	)
Loan cost of funds - derivative settlements (a) (b)	0.06			0.05		(0.07	)	0.03		(0.04	)
Variable loan spread	0.73			0.70		0.70		0.74		0.73
Fixed rate floor income, gross	0.23			0.25		0.42		0.27		0.47
Fixed rate floor income - derivative settlements (a) (c)	0.34			0.34		0.07		0.28		0.03
Fixed rate floor income, net of settlements on derivatives	0.57			0.59		0.49		0.55		0.50
Core loan spread (d)	1.30		%	1.29	%	1.19	%	1.29	%	1.23	%
Average balance of loans	$	22,971,361		22,959,660		23,188,577		22,600,841		23,948,108
Average balance of debt outstanding	22,557,437			22,476,114		22,892,789		22,165,059		23,687,067

(a) Derivative settlements represent the cash paid or received during the current period to settle with derivative instrument counterparties the economic effect of the Company's derivative instruments based on their contractual terms. Derivative accounting requires that net settlements with respect to derivatives that do not qualify for "hedge treatment" under GAAP be recorded in a separate income statement line item below net interest income. The Company maintains an overall risk management strategy that incorporates the use of derivative instruments to reduce the economic effect of interest rate volatility. As such, management believes derivative settlements for each applicable period should be evaluated with the Company’s net interest income (loan spread) as presented in this table. The Company reports this non-GAAP information because it believes that it provides additional information regarding operational and performance indicators that are closely assessed by management. There is no comprehensive, authoritative guidance for the presentation of such non-GAAP information, which is only meant to supplement GAAP results by providing additional information that management utilizes to assess performance. See "Derivative Settlements" included in this supplement for the net settlement activity recognized by the Company for each type of derivative for the periods presented in this table.

(b) Derivative settlements include the net settlements received (paid) related to the Company’s 1:3 basis swaps and previous cross-currency interest rate swap.

(c) Derivative settlements include the net settlements received (paid) related to the Company’s floor income interest rate swaps.

(d) The Company began to purchase consumer loans in the second quarter of 2017. Consumer loans are currently funded by the Company using operating cash, until they can be funded in a secured financing transaction. As such, consumer loans do not have a cost of funds (debt) associated with them. Core loan spread, excluding consumer loans, would have been 1.25%, 1.23%, and 1.17% for the three months ended September 30, 2018, June 30, 2018, and September 30, 2017, respectively, and 1.25% and 1.22% for the nine months ended September 30, 2018 and 2017, respectively.

20

A trend analysis of the Company's core and variable student loan spreads is summarized below.

(a) The interest earned on the majority of the Company's FFELP student loan assets is indexed to the one-month LIBOR rate.  The Company funds a large portion of its assets with three-month LIBOR indexed floating rate securities.  The relationship between the indices in which the Company earns interest on its loans and funds such loans has a significant impact on student loan spread.  This table (the right axis) shows the difference between the Company's liability base rate and the one-month LIBOR rate by quarter.

The difference between variable loan spread and core loan spread is fixed rate floor income.  A summary of fixed rate floor income and its contribution to core loan spread follows:

	Three months ended							Nine months ended
	September 30, 2018			June 30, 2018		September 30, 2017		September 30, 2018		September 30, 2017
Fixed rate floor income, gross	$	13,659		14,453		24,586		45,359		84,382
Derivative settlements (a)	19,087			19,074		3,883		46,752		5,877
Fixed rate floor income, net	$	32,746		33,527		28,469		92,111		90,259
Fixed rate floor income contribution to spread, net	0.57		%	0.59	%	0.49	%	0.55	%	0.50	%

(a) Includes settlement payments on derivatives used to hedge student loans earning fixed rate floor income.

21

Fixed Rate Floor Income

The following table shows the Company’s federally insured student loan assets that were earning fixed rate floor income as of September 30, 2018.

Fixed interest rate range	Borrower/lender weighted average yield		Estimated variable conversion rate (a)		Loan balance
4.5 - 4.99%	4.87	%	2.23	%	$	224,158
5.0 - 5.49%	5.22	%	2.58	%	525,656
5.5 - 5.99%	5.67	%	3.03	%	349,857
6.0 - 6.49%	6.19	%	3.55	%	399,150
6.5 - 6.99%	6.70	%	4.06	%	384,416
7.0 - 7.49%	7.17	%	4.53	%	137,146
7.5 - 7.99%	7.71	%	5.07	%	234,915
8.0 - 8.99%	8.18	%	5.54	%	539,835
> 9.0%	9.05	%	6.41	%	197,587
					$	2,992,720

(a) The estimated variable conversion rate is the estimated short-term interest rate at which loans would convert to a variable rate. As of September 30, 2018, the weighted average estimated variable conversion rate was 4.00% and the short-term interest rate was 214 basis points.

The following table summarizes the outstanding derivative instruments as of September 30, 2018 used by the Company to economically hedge loans earning fixed rate floor income.

Maturity	Notional amount		Weighted average fixed rate paid by the Company (a)
2018	$	250,000	0.92	%
2019	3,250,000		0.97
2020	1,500,000		1.01
2023	750,000		2.28
2024	300,000		2.28
2025	100,000		2.32
2027	50,000		2.32
2028	100,000		3.03
	$	6,300,000	1.26	%

(a) For all interest rate derivatives, the Company receives discrete three-month LIBOR.

22