Welcome

Kenny VP, Investor Relations Katharine

Forward-Looking Statements This presentation contains forward-looking statements, which are subject to risks and uncertainties. Additional discussion of factors that could cause actual results to differ materially from management’s projections and estimates is contained in the CarMax, Inc. SEC filings, including its Form 10-K, for the year ended February 29, 2016. The company disclaims any intent or obligation to update its forward-looking statements.

Bill Nash President & CEO

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6.5 million total retail used vehicles 4.0 million total wholesale vehicles 25.5 million total appraisals completed Top 10 used car loan originator FORTUNE 100 Best Companies to Work For® 12 years in a row CarMax Successes

Jim Lyski SVP, CMO

CarMax Differentiates the Customer Experience

Macro Trends Lead to Innovation

Macro Trends Lead to Innovation Individuality Personalization

Macro Trends Lead to Innovation Convenience Self-Service

Macro Trends Lead to Innovation Always On Seamlessness

Macro Trends Lead to Innovation Mobile First Individuality Personalization Convenience Self-Service Always On Seamlessness

Innovation Approach Product Teams

Innovation Approach Product Teams

Innovation Approach Dual Track Agile DISCOVERY TRACK

Innovation Approach Dual Track Agile DISCOVERY TRACK DELIVERY TRACK

Fail Fast | Fail Cheap Innovation Approach

Empowering Capabilities Leverage Our Strengths Digital

Store Systems Empowering Capabilities Leverage Our Strengths Store Systems

Empowering Capabilities Leverage Our Strengths Data

Puranik VP, Marketing Analytics Gautam

CarMax compiles a vast amount of data through different areas of operation 10,500,000+ total vehicles sold 25,500,000+ vehicles appraised 65,000,000+ in-store customer contacts 180,000,000+ digital interactions per year 500,000+ customer surveys per year 750,000+ multi-year CAF relationships

Our teams extract critical insights to create compelling experiences

By prioritizing technology, we capitalize on our proprietary data Data Enrichment Cloud Computing Machine Learning

Analytics & User Experience drive personalized, cross-channel experiences

Our data and models improve pricing effectiveness

Thank You