-----BEGIN PRIVACY-ENHANCED MESSAGE----- Proc-Type: 2001,MIC-CLEAR Originator-Name: webmaster@www.sec.gov Originator-Key-Asymmetric: MFgwCgYEVQgBAQICAf8DSgAwRwJAW2sNKK9AVtBzYZmr6aGjlWyK3XmZv3dTINen TWSM7vrzLADbmYQaionwg5sDW3P6oaM5D3tdezXMm7z1T+B+twIDAQAB MIC-Info: RSA-MD5,RSA, Sd5Chea0Hdy5+74I1iO6LOJNl3BeeodQm0k8nn0UCG+KQMphEe/zURg9JyTxj6QP Ll8qrkMQ/zVibgRAm6/2Dg== 0001191638-05-000374.txt : 20050304 0001191638-05-000374.hdr.sgml : 20050304 20050304065527 ACCESSION NUMBER: 0001191638-05-000374 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 1 CONFORMED PERIOD OF REPORT: 20050304 FILED AS OF DATE: 20050304 DATE AS OF CHANGE: 20050304 FILER: COMPANY DATA: COMPANY CONFORMED NAME: LLOYDS TSB GROUP PLC CENTRAL INDEX KEY: 0001160106 STANDARD INDUSTRIAL CLASSIFICATION: FINANCE SERVICES [6199] IRS NUMBER: 000000000 STATE OF INCORPORATION: X0 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 001-15246 FILM NUMBER: 05659605 BUSINESS ADDRESS: STREET 1: 25 GRESHAM STREET CITY: LONDON EC2V 7HN STATE: X0 ZIP: 00000 MAIL ADDRESS: STREET 1: 25 GRESHAM STREET STREET 2: LONDON EC2V 7HN CITY: UNITED KINGDOM STATE: X0 ZIP: 00000 6-K 1 lloy200503046k.txt FINAL RESULTS SECURITIES AND EXCHANGE COMMISSION Washington, D.C.20549 FORM 6-K Report of Foreign Private Issuer Pursuant to Rule 13a-16 or 15d-16 of the Securities Exchange Act of 1934 04 March, 2005 LLOYDS TSB GROUP plc (Translation of registrant's name into English) 5th Floor 25 Gresham Street London EC2V 7HN United Kingdom (Address of principal executive offices) Indicate by check mark whether the registrant files or will file annual reports under cover Form 20-F or Form 40-F. Form 20-F..X..Form 40-F..... Indicate by check mark whether the registrant by furnishing the information contained in this Form is also thereby furnishing the information to the Commission pursuant to Rule 12g3-2(b) under the Securities Exchange Act of 1934. Yes .....No ..X.. If "Yes" is marked, indicate below the file number assigned to the registrant in connection with Rule 12g3-2(b): 82- ________ Index to Exhibits Item No. 1 Regulatory News Service Announcement, 04 March, 2005 re: Final Results LLOYDS TSB GROUP PLC - 2004 RESULTS PRESENTATION OF RESULTS In order to provide a clearer representation of the underlying performance of the Group, the results of the Group's life and pensions and general insurance businesses include investment earnings calculated using longer-term investment rates of return (page 33, note 15). The difference between the normalised investment earnings and the actual return ('the investment variance') together with the impact of changes in the economic assumptions used in the embedded value calculation (page 33, note 16), the profit/loss on the sale of a number of overseas businesses in 2003 and 2004 (page 34, note 17) and the trading results of businesses sold in 2003 have been separately analysed and a reconciliation to the Group's profit before tax is shown on page 1. FORWARD LOOKING STATEMENTS This announcement contains forward looking statements with respect to the business, strategy and plans of the Lloyds TSB Group, its current goals and expectations relating to its future financial condition and performance. By their nature, forward looking statements involve risk and uncertainty because they relate to events and depend on circumstances that will occur in the future. Lloyds TSB Group's actual future results may differ materially from the results expressed or implied in these forward looking statements as a result of a variety of factors, including UK domestic and global economic and business conditions, risks concerning borrower credit quality, market related risks such as interest rate risk and exchange rate risk in its banking business and equity risk in its insurance businesses, changing demographic trends, unexpected changes to regulation or regulatory actions, changes in customer preferences, competition and other factors. Please refer to the latest Annual Report on Form 20-F of Lloyds TSB Group filed with the US Securities and Exchange Commission for a discussion of such factors.
CONTENTS Page Profit before tax by division 1 Performance highlights 2 Profit before tax by half-year 3 Performance highlights - continuing operations 4 Summary of results 5 Group Chief Executive's statement 6 Group Finance Director's review of financial performance 9 Segmental analysis 12 Divisional performance 13 - UK Retail Banking 13 - Insurance and Investments 16 - Wholesale and International Banking 19 Consolidated profit and loss account 21 Consolidated balance sheet 22 Consolidated cash flow statement 23 Notes 24 Contacts for further information 37 LLOYDS TSB GROUP
PROFIT BEFORE TAX BY DIVISION
Increase 2004 2003 (Decrease) GBPm GBPm % UK Retail Banking Before provisions for customer redress 1,751 1,671 5 Provisions for customer redress (100) (200) 1,651 1,471 12 Insurance and Investments Before provisions for customer redress 785 665 18 Provisions for customer redress (12) (100) 773 565 37 Wholesale and International Banking (continuing operations) 1,272 1,038 23 Central group items (page 26, note 4) (333) (12) Profit before tax from continuing operations* 3,363 3,062 10 Changes in economic assumptions (page 33, note 16) (2) (22) Investment variance (page 33, note 15) 147 125 Loss on sale of businesses in 2004 (15) - Discontinued operations in 2003 - 1,183 Profit before tax 3,493 4,348 (20) *excluding changes in economic assumptions, investment variance and (loss) profit on sale of businesses 2003 figures have been restated to reflect changes in the Group's segmental analysis following the introduction, in 2004, of the management of the Group's distribution channels as profit centres and other changes in internal pricing arrangements. These changes have not resulted in any restatement to Group profit before tax. YEAR END ASSETS BY DIVISION 2004 2003 GBPm GBPm UK Retail Banking 101,615 90,541 Insurance and Investments* 10,225 9,844 Wholesale and International Banking 112,968 101,286 Central group items 271 263 Total assets* 225,079 201,934 *excluding long-term assurance assets attributable to policyholders
Page 1 of 37 LLOYDS TSB GROUP PERFORMANCE HIGHLIGHTS Key achievements - continuing operations - - The Group has improved its profits in each division. Strong earnings momentum continued into the second half of 2004. - - Good franchise growth with customer lending up by 14 per cent to GBP154 billion and customer deposits up by 5 per cent to GBP122 billion. - - Costs remain firmly under control. Income growth exceeded cost growth in each division and at Group level. - - Strong credit quality, with improved trends in provisions for bad and doubtful debts. - - Capital ratios remain satisfactory. Lloyds TSB Bank's 'triple A' credit rating from Moody's was reaffirmed in November 2004. Results - continuing operations excluding investment variance, changes in economic assumptions and profit/loss on sale of businesses - - Profit before tax increased by GBP301 million, or 10 per cent, to GBP3,363 million. - - Earnings per share increased by 12 per cent to 41.8p. - - Economic profit increased by 9 per cent to GBP1,442 million. - - Post-tax return on average shareholders' equity 23.5 per cent. - - Post-tax return on average risk-weighted assets increased from 1.87 per cent to 1.95 per cent. Results - statutory - - Profit before tax decreased by GBP855 million, or 20 per cent, to GBP3,493 million, reflecting the impact of businesses disposed in 2003 which contributed GBP1,183 million last year. - - Profit attributable to shareholders decreased by GBP833 million, or 26 per cent, to GBP2,421 million. - - Earnings per share decreased by 26 per cent to 43.3p. - - Post-tax return on average shareholders' equity 24.3 per cent. - - Total capital ratio 10.0 per cent, tier 1 capital ratio 8.9 per cent. - - Dividend maintained. Final dividend of 23.5p per share, making a total of 34.2p for the year (2003: 34.2p) Page 2 of 37 LLOYDS TSB GROUP
PROFIT BEFORE TAX BY HALF-YEAR 2004 2004 H1 H2 Increase GBPm GBPm % UK Retail Banking Before provisions for customer redress 818 933 14 Provisions for customer redress - (100) 818 833 2 Insurance and Investments Before provisions for customer redress 378 407 8 Provisions for customer redress - (12) 378 395 4 Wholesale and International Banking 616 656 6 Central group items (167) (166) Profit before tax from continuing operations* 1,645 1,718 4 Changes in economic assumptions 7 (9) Investment variance (72) 219 (Loss) profit on sale of businesses (16) 1 Profit before tax 1,564 1,929 23 *excluding changes in economic assumptions, investment variance and (loss) profit on sale of businesses
Page 3 of 37 LLOYDS TSB GROUP PERFORMANCE HIGHLIGHTS - CONTINUING OPERATIONS Key achievements - UK Retail Banking - - Profit before tax, excluding customer redress provisions, increased by 5 per cent to GBP1,751 million. On the same basis, income growth of 4 per cent exceeded cost growth of 1 per cent. - - Strong balance growth in mortgages, credit cards and personal loans. - Mortgage balances increased by 13 per cent to GBP80.1 billion. - Credit card balances increased by 12 per cent to GBP7.5 billion. - Personal loan balances increased by 12 per cent to GBP10.7 billion. - - 20 per cent increase in quality customer current account recruitment. - - Good asset quality, with arrears position remaining satisfactory. Key achievements - Insurance and Investments - - Profit before tax, excluding customer redress provisions, changes in economic assumptions and investment variance, increased by 18 per cent to GBP785 million. - - Good progress in strategy to increase value of new business. - New business contribution in Scottish Widows increased by 21 per cent. - Life and pensions new business margin increased to 28.6 per cent, from 25.8 per cent in 2003. - - 9 per cent increase in life and pensions sales, increasing the Group's market share to 7.5 per cent; 10 per cent growth in sales through the IFA distribution channel. - - Good progress with Lloyds TSB Insurance's strategy to develop its manufacturing business and increase focus on direct channels, which generated 12 per cent growth in new business sales. - - Strong capital position. Scottish Widows has paid a dividend of GBP200 million to Lloyds TSB. Key achievements - Wholesale and International Banking - - Profit before tax, excluding impact of business disposals, increased by 23 per cent to GBP1,272 million. All major businesses performing well. - - Good progress in delivering the strategy to build an integrated wholesale bank. - - 11 per cent increase in Corporate Markets income. - - Income growth of 5 per cent exceeded cost growth of 2 per cent. - - Asset quality remains strong. Page 4 of 37 LLOYDS TSB GROUP SUMMARY OF RESULTS
Increase 2004 2003 (Decrease) GBPm GBPm % Results - continuing operations* Total income 9,422 9,152 3 Operating expenses 4,917 4,901 - Trading surplus 4,505 4,251 6 Provisions for bad and doubtful debts 866 887 (2) Profit before tax 3,363 3,062 10 Economic profit 1,442 1,329 9 Earnings per share (pence) 41.8 37.4 12 Post-tax return on average shareholders' equity (%) 23.5 n/a Results - statutory Total income 9,567 9,908 (3) Operating expenses 4,917 5,173 (5) Trading surplus 4,650 4,735 (2) Provisions for bad and doubtful debts 866 950 (9) Profit before tax 3,493 4,348 (20) Profit attributable to shareholders 2,421 3,254 (26) Economic profit (page 32, note 12) 1,525 2,493 (39) Earnings per share (pence) (page 32, note 13) 43.3 58.3 (26) Post-tax return on average shareholders' equity (%) 24.3 38.5 Balance sheet Shareholders' equity 9,977 9,624 4 Net assets per share (pence) 176 170 4 Total assets 279,843 252,012 11 Loans and advances to customers 154,240 135,251 14 Customer deposits 122,062 116,496 5 Risk asset ratios % % Total capital 10.0 11.3 Tier 1 capital 8.9 9.5 Shareholder value Closing market price per share (year-end) 473p 448p Total market value of shareholders' equity GBP26.5bn GBP25.1bn Dividends per share 34.2p 34.2p *excluding investment variance, changes in economic assumptions and (loss) profit on sale of businesses
Page 5 of 37 LLOYDS TSB GROUP GROUP CHIEF EXECUTIVE'S STATEMENT 2004 was a good year for Lloyds TSB and, in many respects, marks the closing of one chapter and the opening of another. During the past two years, we worked on a three point plan: - - to enhance the quality, and decrease the volatility, of our earnings - - to maintain our good returns, and - - to achieve growth. I am pleased to report that we have made good progress on each of these priorities and, in doing so, we have also addressed many of the concerns of our shareholders, which centred on the adequacy of our capital, the sustainability of the dividend and the achievement of growth whilst continuing to deliver strong returns. Our results in 2004 reflect a higher quality of earnings. The five Latin American businesses that we sold had impacted adversely on our performance, incurring losses amounting to more than GBP200 million over the five years to 2003, equivalent to a negative return on equity of some 28 per cent. In addition, the earnings lost from the strategic sale of our businesses in New Zealand and Brazil were replaced within a year, as the Group's organic growth strategy continued to deliver. The work that we have done to allocate our capital more efficiently, as well as the management of our quality and costs, has allowed us to maintain high returns whilst we focused the organisation on delivering growth. Pleasingly, we are starting to demonstrate better growth across all of our divisions and key businesses. In the Retail Bank, income growth exceeded cost growth, we maintained or grew market share in most of the major product categories and we improved the depth of customer relationships. We used the year to put in place a more competitive product set and a new operating model, whereby we now manage the branch network on what we term a 'local markets' basis. In essence, we have returned the branch to being part of the local community and given branch managers greater authority to manage profitability and run their areas as businesses. We recognise that the needs of customers vary by community and, by organising in this way, we believe that we will be both more responsive and effective which will, in turn, result in faster growth. In our test markets, we achieved higher growth in quality customer recruitment and a greater improvement in customer satisfaction than in the rest of the branch network, and this is now starting to deliver an improved sales performance. The new model was extended to the entire branch network in the second half of 2004. In Wholesale Banking, each of the major businesses made good progress in acquiring and deepening customer relationships and all delivered year-on-year profit improvements in excess of 20 per cent. The new management team strengthened our competitive position with enhanced product offerings and more proactive calling efforts. This renewed customer focus and better alignment of relationship and product managers resulted in a 25 per cent uplift in earnings in the Corporate Markets franchise. Business Banking and Asset Finance also performed strongly, supported by good income growth and strong cost control. Page 6 of 37 LLOYDS TSB GROUP In Insurance and Investments, our new business contribution in Scottish Widows increased by 21 per cent as we successfully focused on more profitable, and more capital efficient business lines. The sales of life and pensions products in the branches were encouraging, although we lagged in unit trust sales. During 2004, supported by the launch of a simplified suite of bancassurance products in the second half of the year, we increased our market share of non-IFA life and pensions sales from 7.8 per cent to 8.9 per cent. Overall, life and pensions product sales increased by 9 per cent. In Lloyds TSB Insurance, increased investment resulted in strong growth in sales through direct channels and we maintained our market leading position in home insurance distribution. In addition to the considerable progress in the divisions, we also used the year to enhance the effectiveness of the Corporate Centre, with the appointment of new directors in the Risk, Audit, Human Resources and Finance functions. This has enabled us to strengthen the operating disciplines across the Group, which provide the framework for us to grow in a sustained fashion. We are only just beginning to unlock the growth potential of the Lloyds TSB franchise. During 2004, customer satisfaction ratings reached record levels, employee engagement scores rose to their highest level ever, credit quality remained strong and our financial disciplines guided the Group to exceed expectations in terms of financial performance. This gives us a solid underpinning for the future. We still have much to do in terms of improving our execution but I believe we can continue to deliver income growth in a controlled and sustainable way, due to the progress made by the divisions and improvements in our operating processes achieved during 2004. As we look to the future, we are opening a new chapter focused primarily on growth. We will continue to focus our efforts on our core markets and build our skills to sustain superior performance. Our new priorities are designed to leverage our strengths in those markets and they are: - - to materially deepen customer relationships, meeting more of our customers' needs and winning a greater share of their business. In the last year and a half, we have put in place many of the pieces to build stronger relationships; across all of our divisions we have enhanced service performance and we have introduced improved product ranges. We have also introduced local markets in the Retail Bank and built up strong regional centres in the Wholesale Bank. Our task is now to integrate these pieces so that our customers enjoy better value and view us as the place to bring more of their business. - - to improve our efficiency, growing our top line whilst improving the productivity of our cost base, using the discipline of 'positive jaws'. As our income grows, we will continue to increase our investment to improve our customer satisfaction ratings and our efficiency, through further development of our quality performance, automation, straight-through processing and the more effective leveraging of our Groupwide cost base. - - to continue to enhance the Group's capabilities and processes to support faster growth. In Finance, we will further develop our capital management disciplines and our understanding of the key drivers of economic profit growth at a more granular level. In Risk, we will continue to build our skill base to enable us to grow with less volatility in our earnings and to take advantage of the strategic benefits of Basel II. In Human Resources, we are developing our people to perform to their full potential and to create the high performance organisation necessary to achieve our goals. Page 7 of 37 LLOYDS TSB GROUP Looking back on the year, we achieved our three point plan and are now making marked progress on the elements of the Group's balanced scorecard. Our capital position is in good shape, with the impact of recent accounting changes incorporated into our plans, and we achieved growth and higher quality earnings. Our staff are engaged and the achievement of these favourable results is due to their commitment and dedication to serving our customers. I look forward to seeing continued growth and progress against our revised set of priorities in 2005 and beyond. J Eric Daniels Group Chief Executive Page 8 of 37 LLOYDS TSB GROUP GROUP FINANCE DIRECTOR'S REVIEW OF FINANCIAL PERFORMANCE In 2004 the Group's statutory profit before tax was GBP3,493 million, a decrease of GBP855 million compared to GBP4,348 million in 2003. This decrease was attributable to the impact in 2003 of the profit on the sale and trading results of a number of overseas businesses, which contributed GBP1,183 million. For the same reason, profit attributable to shareholders decreased by GBP833 million, or 26 per cent, to GBP2,421 million and earnings per share decreased by 26 per cent to 43.3p. To enable meaningful comparisons with 2003, it is appropriate to exclude the impact of these 2003 disposals, together with the investment variance and changes in economic assumptions in the Group's life assurance businesses. On this basis, as a result of earnings growth in each business unit, profit before tax increased by GBP301 million, or 10 per cent, to GBP3,363 million. Earnings per share increased by 12 per cent to 41.8p and economic profit increased by 9 per cent to GBP1,442 million. The post-tax return on average shareholders' equity was 23.5 per cent and the post-tax return on average risk-weighted assets increased to 1.95 per cent, from 1.87 per cent in 2003. Group net interest income (page 26, note 5) from continuing operations increased by GBP176 million, or 4 per cent, and average interest-earning assets increased by 8 per cent to GBP170 billion. Strong consumer lending growth led to increases of GBP2.6 billion in average personal lending and credit card balances and GBP8.9 billion in average mortgage balances. The Group net interest margin from continuing operations decreased by 11 basis points to 2.89 per cent, after adjusting for the impact of a change in the middle of 2004 in the Group's wholesale liquidity and funding strategy towards the use of more capital efficient reverse repurchase agreements, which have been excluded from the net interest margin calculation (page 26, note 5). This margin reduction reflected the impact of changes in business mix and lower margins in the Group's credit card, personal lending and mortgages portfolios as a result of competitive pressures. During the second half of 2004, however, we started to see a slowdown in the rate of margin erosion in a number of retail product areas. There has also been further substitution of net interest income for fee income in certain product lines. Strong growth in loans and advances to customers and banks, partly offset by a reduction in debt securities, led to an 11 per cent increase in total assets to GBP280 billion. The Group's strategy to increase retail lending, particularly in mortgages, credit cards and personal loans, was reflected in a 14 per cent increase in loans and advances to customers to GBP154 billion. Customer deposits increased by GBP6 billion, or 5 per cent, to GBP122 billion, largely as a result of strong growth in current account credit balances which was supported by further progress in the take-up of added value current accounts. Page 9 of 37 LLOYDS TSB GROUP Other income from continuing operations, excluding investment variance and changes in economic assumptions, increased by GBP89 million to GBP4,463 million (page 27, note 6). Prior year comparisons are, however, further distorted by the impact of the sale, in 2003, of the Group's portfolio of emerging markets debt bonds and certain closed foreign exchange positions and customer redress provisions. Excluding these items, other income increased by 7 per cent. Fees and commissions receivable increased by 5 per cent to GBP3,124 million as a result of higher income from the strong volume growth in credit and debit card services, partly as a result of the acquisition of the Goldfish credit card portfolio in September 2003, an increase in mortgage related fees, reflecting the growth in new mortgage lending during the year, and an increase in fees from large corporate business and asset based lending, as a result of growing customer transaction volumes. Income from long-term assurance business, excluding the impact of customer redress provisions, increased by 32 per cent to GBP590 million as a result of significantly improved profitability in the Scottish Widows life and pensions business. There was also a GBP50 million increase in gains on the sales of assets, largely the realisation of venture capital investments. Operating expenses on a continuing operations basis, excluding the impact of customer redress provisions, continued to be tightly controlled and increased by only 2 per cent to GBP4,817 million (page 35, note 20). Significant improvements have been made in processing and operational efficiency and the Group has continued to expand its programme of offshoring a number of its processing and back office operations to India. As a result of this constant focus on day-to-day operating cost control, the Group's cost:income ratio improved to 51.1 per cent, from 52.5 per cent in 2003 (page 28, note 7). Revenue growth exceeded cost growth in each division and at Group level. Much of the Group's new retail lending during 2004 has been to existing customers where the Group has a better understanding of each individual customer's total financial position and this, in conjunction with a relatively benign economic environment and increased corporate liquidity, has led to credit quality remaining strong throughout the Group. Notwithstanding substantial growth in loans and advances to customers, the provisions charge for bad and doubtful debts within the Group's continuing operations was 2 per cent lower than in 2003 and, as a result, the Group's provisions charge expressed as a percentage of average lending improved to 0.59 per cent, compared to 0.66 per cent in 2003 (page 29, note 9). Non-performing lending was GBP1,240 million representing 0.8 per cent of total lending, down from 0.9 per cent at 31 December 2003. During 2004 there has been an increase in the level of complaints relating to past sales and performance of certain endowment based and long-term savings products. Whilst the Group maintains provisions for customer redress in respect of past product sales, the adequacy of these provisions has been reviewed in the light of ongoing experience. As a result, an additional provision of GBP112 million has been made. Page 10 of 37 LLOYDS TSB GROUP The Group's capital position remains satisfactory. At the end of 2004, the total capital ratio was 10.0 per cent and the tier 1 capital ratio was 8.9 per cent. Risk-weighted assets increased by 12 per cent to GBP132.2 billion, reflecting strong growth in consumer lending and mortgages, higher lending in Corporate Markets and the acquisition of a UK corporate loan portfolio from Danske Bank which added risk-weighted assets of some GBP2.0 billion. The Group continues to plan for risk-weighted asset growth of mid-to-high single digits over the next few years, and expected profit retentions are sufficient to support this level of risk-weighted asset growth within the Group's current capital management policy. Profit retentions for 2004 totalled GBP507 million. Scottish Widows continues to be one of the most strongly capitalised life assurance companies in the UK. We remain satisfied with the overall capital position of Scottish Widows when calculated using the Financial Services Authority's (FSA) new 'realistic' basis of balance sheet reporting, and the first Individual Capital Assessment under the new FSA regime has been completed and shows that our capital requirements are well covered. At the end of December 2004 the working capital ratio of the Scottish Widows Long-Term Fund, applying the FSA's new realistic basis, was an estimated 19.0 per cent (page 34, note 18). The required risk capital margin was covered over 9 times. Scottish Widows has also paid a 2004 dividend of GBP200 million to Lloyds TSB reflecting the start of an expected regular dividend stream. Recognising the Group's high existing dividend payout ratio, and reflecting a desire to maintain capital flexibility to continue making value enhancing acquisitions, such as the acquisition of Danske Bank's UK corporate loan portfolio in December 2004, the Board has decided to maintain the final dividend at 23.5p per share to make a total for the year of 34.2p per share. This represents a dividend yield for shareholders of 7.2 per cent, calculated using the 31 December 2004 share price of 473p. Helen A Weir Group Finance Director Page 11 of 37 LLOYDS TSB GROUP SEGMENTAL ANALYSIS
Year ended Wholesale 31 December 2004 Insurance and Central UK Retail and International group Continuing Discontinued Banking Investments Banking items operations operations Total GBPm GBPm GBPm GBPm GBPm GBPm GBPm Net interest income 3,198 99 1,966 (343) 4,920 - 4,920 Other finance income - - - 39 39 - 39 Other income 1,639 1,170 1,641 13 4,463 - 4,463 Total income 4,837 1,269 3,607 (291) 9,422 - 9,422 Operating expenses 2,513 272 2,090 42 4,917 - 4,917 Trading surplus (deficit) 2,324 997 1,517 (333) 4,505 - 4,505 General insurance claims - 224 - - 224 - 224 Bad debt provisions 673 - 193 - 866 - 866 Amounts written off fixed asset investments - - 52 - 52 - 52 Profit (loss) before tax* 1,651 773 1,272 (333) 3,363 - 3,363 Changes in economic assumptions - (2) - - (2) - (2) Investment variance - 147 - - 147 - 147 Profit (loss) on sale of - - (15) - (15) - (15) businesses Profit (loss) before tax 1,651 918 1,257 (333) 3,493 - 3,493 Year ended Wholesale 31 December 2003+ Insurance and Central UK Retail and International group Continuing Discontinued Banking Investments Banking items operations operations Total GBPm GBPm GBPm GBPm GBPm GBPm GBPm Net interest income 3,137 81 1,875 (349) 4,744 511 5,255 Other finance income - - - 34 34 - 34 Other income 1,533 981 1,561 299 4,374 142 4,516 Total income 4,670 1,062 3,436 (16) 9,152 653 9,805 Operating expenses 2,583 261 2,048 9 4,901 272 5,173 Trading surplus 2,087 801 1,388 (25) 4,251 381 4,632 General insurance claims - 236 - - 236 - 236 Bad debt provisions 594 - 306 (13) 887 63 950 Amounts written off fixed asset investments - - 44 - 44 - 44 Share of results of joint (22) - - - (22) - (22) ventures Profit (loss) before tax* 1,471 565 1,038 (12) 3,062 318 3,380 Changes in economic assumptions - (22) - - (22) - (22) Investment variance - 125 - - 125 - 125 Profit on sale of businesses - - - - - 865 865 Profit (loss) before tax 1,471 668 1,038 (12) 3,165 1,183 4,348 *excluding profit/loss on sale of businesses, changes in economic assumptions and investment variance +restated (page 24, note 1) Page 12 of 37 LLOYDS TSB GROUP DIVISIONAL PERFORMANCE UK RETAIL BANKING 2004 2003+ GBPm GBPm Net interest income 3,198 3,137 Other income 1,639 1,533 Total income 4,837 4,670 Operating expenses: Before provisions for customer redress 2,413 2,383 Provisions for customer redress 100 200 2,513 2,583 Trading surplus 2,324 2,087 Provisions for bad and doubtful debts 673 594 Share of results of joint ventures - (22) Profit before tax 1,651 1,471 Profit before tax, before provisions for customer redress 1,751 1,671 Cost:income ratio, before provisions for customer redress 49.9% 51.0% Total assets (year-end) GBP101.6bn GBP90.5bn Total risk-weighted assets (year-end) GBP60.5bn GBP54.1bn +restated (page 24, note 1)
Profit before tax from UK Retail Banking increased by GBP180 million, or 12 per cent, to GBP1,651 million, compared to GBP1,471 million in 2003, supported by continued strong growth in the Group's consumer lending portfolios, partly offset by lower product margins, higher current account credit balances, improved current account fee income, tight cost control and lower provisions for customer redress. Excluding the impact of provisions for customer redress, profit before tax in UK Retail Banking increased by 5 per cent, with income growth of 4 per cent and cost growth of 1 per cent. During 2004, we completed the restructure of our retail branch network through the establishment of 165 profit centred local markets. Initially, we particularly focused on developing our business in the London and South East markets where Lloyds TSB is currently under represented. Good progress has been made, and in our test markets, we achieved higher growth in quality customer recruitment, and greater improvement in levels of customer satisfaction than elsewhere in the branch network, and this is now starting to deliver an improved sales performance. Page 13 of 37 LLOYDS TSB GROUP UK Retail Banking (continued) In 2004, market shares were increased or maintained in most key product areas including gross and net new mortgage lending, personal loans and credit cards. Income, profit and economic profit per customer all improved during 2004. Strong growth in volumes was achieved with personal loans outstanding at 31 December 2004 of GBP10.7 billion, an increase of 12 per cent during the year, and card balances of GBP7.5 billion, an increase of 12 per cent. Gross new mortgage lending increased by 9 per cent to a record GBP26.3 billion, compared with GBP24.2 billion in 2003. Net new lending increased to GBP9.3 billion resulting in a market share of net new lending of 9.2 per cent, and mortgage balances outstanding increased by 13 per cent to GBP80.1 billion. Credit balances on current accounts and savings and investment accounts increased by 7 per cent. Within personal loans, key initiatives have been the increased use of behavioural and risk-based pricing, leveraging our customer relationship management capabilities to enable the Group to deliver more competitive pricing to better quality customers and to price by distribution channel within our existing customer base. 99 per cent of new personal loans, and 75 per cent of new credit cards, sold during 2004 were to existing customers, where the Group has a better understanding of an individual customer's total financial profile. The Group has also continued to avoid sub-prime lending. Dynamic delinquency measures, on a rolling 12 month basis, show an improving position for new business written. We have also continued to rationalise back office operations to improve efficiency and levels of customer service and satisfaction. Operating expenses were well controlled throughout the business and as a result, excluding provisions for customer redress, increased by only GBP30 million, or 1 per cent, to GBP2,413 million compared with 4 per cent growth in income during the year. The bad debt provisions charge increased by GBP79 million, or 13 per cent, to GBP673 million. GBP37 million of this increase reflected the acquisition in September 2003 of the Goldfish credit card and personal lending portfolios with the remainder reflecting volume related asset growth in personal loan and credit card lending. The provisions charge as a percentage of average lending for personal loans and overdrafts fell to 4.20 per cent, from 4.25 per cent in 2003, while the charge in the credit card portfolio increased to 3.42 per cent, from 3.19 per cent in 2003. In the mortgages business, there was a net provision release of GBP42 million (2003: GBP18 million release), reflecting the continuing low level of losses in a climate of rising house prices and historically low interest rates. Overall, the provisions charge as a percentage of average lending was 0.71 per cent, compared to 0.72 per cent in 2003, and the arrears position remained satisfactory. C&G continues to focus on prime lending market segments, and has maintained its policy of not exceeding a 95 per cent loan-to-value ratio on new lending. The average indexed loan-to-value ratio on the C&G mortgage portfolio was 41 per cent (31 December 2003: 43 per cent), and the average loan-to-value ratio for C& G new mortgages and further advances written during 2004 was 62 per cent (2003: 62 per cent). At 31 December 2004, 88 per cent of C&G mortgage balances had an indexed loan-to-value ratio of less than 80 per cent and only 0.3 per cent of balances had an indexed loan-to-value ratio in excess of 95 per cent. Page 14 of 37 LLOYDS TSB GROUP UK Retail Banking (continued) Customers are increasingly choosing to buy via direct channels and continued investment in our direct channel capabilities has supported good levels of business growth. Our internet bank now has 3 million registered users and, in 2004, 1.2 million product sales were achieved through the internet, an increase of 39 per cent compared to 2003. Over 400 million transactions were processed through internet banking, an increase of 60 per cent on 2003. Sales through direct channels now represent 50 per cent of total sales. Lloyds TSB remains a leader in the added value current account market, with over 4 million customers. Quality customer current account recruitment increased by 20 per cent, compared with 2003, whilst quality current account attrition was 11 per cent lower, reflecting improvements made in levels of process quality, customer service and customer satisfaction. Page 15 of 37 LLOYDS TSB GROUP
INSURANCE AND INVESTMENTS 2004 2003+ GBPm GBPm Life and pensions new business income 419 396 Life and pensions distribution costs (231) (241) New business contribution 188 155 Existing business - - expected return 300 283 - - experience variances (41) (16) - - assumption changes and other items (39) (75) 220 192 Provisions for customer redress (12) (100) Development costs (11) (13) Investment earnings 167 153 Profit before tax (life and pensions)* 552 387 Unit trusts 75 62 Unit trust distribution costs (22) (38) Profit before tax (unit trusts) 53 24 Profit before tax (life, pensions and unit trusts)* 605 411 General insurance* 160 153 Scottish Widows Investment Partnership 8 1 Profit before tax* 773 565 Profit before tax, excluding provisions for customer redress* 785 665 New business margin (life and pensions) 28.6% 25.8% *excluding changes in economic assumptions and investment variance +restated (page 24, note 1)
Profit before tax from Insurance and Investments, excluding changes in economic assumptions, investment variance and customer redress provisions, increased by 18 per cent to GBP785 million, from GBP665 million in 2003. On the same basis, profit before tax from our life, pensions and unit trust businesses increased by GBP106 million, or 21 per cent, to GBP617 million. The Group's strategy to improve its profit mix by focusing on more profitable, less capital intensive, business whilst constantly seeking to improve process and distribution efficiency has led to a 21 per cent increase in new business contribution to GBP188 million. As a result of this improved capital efficiency, strong sales of pensions and single premium investments, and a reduced emphasis on certain lower return products such as stakeholder pensions, the life and pensions new business margin increased to 28.6 per cent, from 25.8 per cent in 2003. Profit before tax from existing business, excluding provisions for customer redress, increased by GBP28 million, or 15 per cent, to GBP220 million. The expected return from existing business, which largely reflects the unwinding of the long-term discount rate applied to the expected cash flows from the Group's portfolio of in-force business, was GBP17 million, or 6 per cent, higher at GBP300 million. Page 16 of 37 LLOYDS TSB GROUP Insurance and Investments (continued) During 2004, there was a net charge of GBP80 million from changes in actuarial assumptions and experience variances, compared to a net charge of GBP91 million in 2003. Higher margins, lower distribution costs and an improved stock market performance led to a significant improvement in the profit before tax from unit trusts, despite a reduction in the level of unit trust sales. Pre-tax profit from Scottish Widows Investment Partnership (SWIP) increased to GBP8 million, compared with GBP1 million in 2003, reflecting improved market performance and increased revenues from new business. SWIP won a record GBP2.1 billion of gross new business in 2004 and increased its assets under management by 6 per cent to GBP82 billion. The investment performance of fixed income and property remained strong in 2004. Corporate composite bonds outperformed the market in the three year period to 31 December 2004, and the principal property unit-linked funds have performed in the top quartile in each of the last three years. UK and European equity performance has shown steady improvement over 2004 and UK equities within SWIP's largest institutional funds have been significantly ahead of the benchmark in the second half of 2004. SWIP has introduced a new simplified fund range to support Lloyds TSB's bancassurance offer.
2004 2003 GBPm GBPm Weighted sales (regular + 1/10 single) Life and pensions 656.7 601.7 Unit trusts 86.4 131.7 Life, pensions and unit trusts 743.1 733.4 Weighted sales by distribution channel Branch network 238.9 278.8 Independent financial advisers 431.6 391.6 Direct 72.2 61.6 Other, including International 0.4 1.4 Life, pensions and unit trusts 743.1 733.4 Group funds under management GBPbn GBPbn Scottish Widows Investment Partnership 82 77 UK Wealth Management 13 11 International 13 15 108 103
Overall, weighted sales in 2004 increased to GBP743.1 million, compared to GBP733.4 million in 2003 with 10 per cent growth in IFA sales to GBP431.6 million. Direct sales grew by 17 per cent to GBP72.2 million, while branch network sales were 14 per cent lower at GBP238.9 million largely reflecting the wider market trend of lower single premium unit trust sales. In life and pensions, supported by growth in all channels, weighted sales increased by 9 per cent to GBP656.7 million, resulting in an increase in the Group's estimated market share to 7.5 per cent, from 7.0 per cent in 2003. Through the branch network and direct channels, the Group's market share increased to 8.9 per cent, from 7.8 per cent in 2003, whilst the Group's market share in the IFA market improved to 7.0 per cent, from 6.7 per cent in 2003. Page 17 of 37 LLOYDS TSB GROUP Insurance and Investments (continued) General insurance
2004 2003+ GBPm GBPm Premium income from underwriting Creditor 114 104 Home 442 410 Health 27 43 Reinsurance premiums (29) (22) 554 535 Commissions from insurance broking Creditor 377 351 Home 30 30 Health 19 16 Other 160 207 586 604 Profit before tax* 160 153 *excluding investment variance +restated (page 24, note 1)
Profit before tax, excluding investment variance, from our general insurance operations increased by GBP7 million, or 5 per cent, to GBP160 million. Continued progress in improving levels of business retention and higher product margins led to premium income from underwriting increasing by GBP19 million, or 4 per cent. Home insurance income increased by 8 per cent. Insurance broking commission income decreased by GBP18 million as a GBP26 million increase in income from creditor insurance was offset by a GBP47 million reduction in other commissions, reflecting lower profit sharing income. There was a significant improvement in broking income from creditor insurance in the second half of the year, partly reflecting improvements in personal loan and credit card penetration rates. The business strategy to increase investment in more cost efficient distribution through direct channels is starting to create a shift from face-to-face channels towards direct channels. As a result gross written premiums from new policies sold through direct channels increased by 12 per cent in 2004. Gross written premiums for new policies sold via the internet increased by 37 per cent. Claims fell by GBP12 million to GBP224 million, compared to 2003, and the claims ratio fell to 38 per cent compared with 42 per cent in 2003, reflecting benign weather conditions and improved leverage of the supply chain. The combined ratio relating to the underwriting business was 83.2 per cent in 2004. Page 18 of 37 LLOYDS TSB GROUP
WHOLESALE AND INTERNATIONAL BANKING 2004 2003+ GBPm GBPm Net interest income 1,966 1,875 Other income 1,641 1,561 Total income 3,607 3,436 Operating expenses 2,090 2,048 Trading surplus 1,517 1,388 Provisions for bad and doubtful debts 193 306 Amounts written off fixed asset investments 52 44 Profit before tax - continuing operations* 1,272 1,038 (Loss) profit on sale of businesses (15) 865 Trading results of businesses sold in 2003 - 318 Profit before tax 1,257 2,221 Cost:income ratio* 57.9% 59.6% Total assets (year-end) GBP113.0bn GBP101.3bn Total risk-weighted assets (year-end) GBP71.1bn GBP62.8bn *excluding (loss) profit on sale of businesses and trading results of discontinued operations +restated (page 24, note 1)
Wholesale and International Banking profit before tax, excluding profit/loss on sale of businesses and trading results of discontinued operations, increased by GBP234 million, or 23 per cent, to GBP1,272 million, from GBP1,038 million in 2003. On the same basis income growth of 5 per cent exceeded cost growth of 2 per cent, leading to an improvement in the cost:income ratio to 57.9 per cent. Our focus on cross-selling and capital efficiency has led to an increase in the post-tax return on average risk-weighted assets to 1.42 per cent compared with 1.23 per cent in 2003. In Wholesale, there was strong profit growth in Corporate Markets, Business Banking and Asset Finance, in addition to a reduction in provisions for bad and doubtful debts. Excluding the trading results of businesses sold in 2003 net interest income increased by GBP91 million, or 5 per cent, reflecting higher income from improved margins in Corporate Banking and the Asset Finance businesses, and strong growth in customer lending in Asset Finance. Other income increased by GBP80 million, partly as a result of a GBP50 million increase in gains on the sales of assets, largely the realisation of venture capital investments by Lloyds TSB Development Capital. Costs were tightly controlled, 2 per cent higher at GBP2,090 million, reflecting higher staff related costs and increased investment spend within Corporate Markets, partially offset by lower operating lease depreciation within Asset Finance. Page 19 of 37 LLOYDS TSB GROUP Wholesale and International Banking (continued) The charge for provisions for bad and doubtful debts decreased by GBP113 million to GBP193 million. The charge in Wholesale fell by GBP68 million to GBP232 million, as a result of a decrease in provisions from the corporate lending portfolio, partially offset by higher charges in the Asset Finance business. In International Banking there was a credit of GBP39 million mainly reflecting a GBP30 million release from the general provision against the Group's exposures in Argentina. We continue to deepen customer relationships, and the creation of an integrated regional sales structure, bringing together product specialists with relationship managers, has already started to generate positive results, with a 59 per cent increase in cross-selling income within Corporate Markets, including an 86 per cent increase in Financial Markets cross-selling income to GBP69 million in 2004. In Corporate Markets, which incorporates Corporate Banking, Structured Finance and Financial Markets, profit before tax grew by 25 per cent from GBP504 million in 2003 to GBP631 million, reflecting an increase in the contribution from both relationship and transactional business driven by a combination of higher income and a reduction in provisions. In December 2004, we agreed the acquisition of a UK corporate loan portfolio from Danske Bank comprising some 110 relationships, with total assets of GBP1.2 billion and risk-weighted assets of some GBP2.0 billion. The transaction is expected to enable us to deepen the relationships we have with a number of our existing corporate customers and acquire some important new corporate relationships to support the growth within our Corporate Markets businesses. Profit before tax in Business Banking grew by GBP23 million, or 22 per cent, to GBP126 million reflecting good growth in customer income and tight control of costs. Customer deposits rose by 3 per cent to GBP10.3 billion and customer lending increased by 9 per cent to GBP6.0 billion. Business Banking continued to grow its customer franchise, with net customer recruitment of some 12,000 during the year, regaining leadership in the start-up market with a share of 22 per cent in 2004. Profit before tax in Lloyds TSB Asset Finance increased by 27 per cent to GBP202 million, compared with GBP159 million in 2003, largely reflecting the continued profitable development of the motor and leisure, and contract hire businesses. In the personal and retail finance business, new business volumes have increased by some 9 per cent, increasing market share. Lloyds TSB Commercial Finance have retained market leadership, measured by client numbers, with a 19 per cent market share, and the motor and leisure business continues to be the largest independent lender in the UK motor and leisure point of sale market with a market share of 20 per cent. In International Banking, profit before tax, excluding the loss on sale of businesses and trading results of discontinued operations, increased by GBP27 million, or 21 per cent, to GBP157 million, reflecting a GBP45 million reduction in provisions, including a GBP30 million general provision release in Argentina. During 2004, the Group completed the sale of its businesses in Panama, Guatemala, Honduras, Argentina and Colombia resulting in a net loss on disposal of GBP15 million. Page 20 of 37
LLOYDS TSB GROUP CONSOLIDATED PROFIT AND LOSS ACCOUNT Continuing Discontinued operations operations Total 2004 2003 2003 2003 GBPm GBPm GBPm GBPm Interest receivable: Interest receivable and similar income arising from debt securities 423 389 63 452 Other interest receivable and similar income 9,972 8,484 1,213 9,697 Interest payable 5,475 4,129 765 4,894 Net interest income 4,920 4,744 511 5,255 Other finance income 39 34 - 34 Other income Fees and commissions receivable 3,124 2,987 112 3,099 Fees and commissions payable (744) (688) (34) (722) Dealing profits (before expenses) 271 525 35 560 Income from long-term assurance business 715 436 17 453 General insurance premium income 554 535 - 535 Other operating income 688 682 12 694 4,608 4,477 142 4,619 Total income 9,567 9,255 653 9,908 Operating expenses Administrative expenses 4,284 4,229 247 4,476 Depreciation and amortisation 633 672 25 697 Total operating expenses 4,917 4,901 272 5,173 Trading surplus 4,650 4,354 381 4,735 General insurance claims 224 236 - 236 Provisions for bad and doubtful debts Specific 953 883 63 946 General (87) 4 - 4 866 887 63 950 Amounts written off fixed asset investments 52 44 - 44 Operating profit 3,508 3,187 318 3,505 Share of results of joint ventures - (22) - (22) (Loss) profit on sale of businesses (15) - 865 865 Profit on ordinary activities before tax 3,493 3,165 1,183 4,348 Tax on profit on ordinary activities 1,004 931 94 1,025 Profit on ordinary activities after 2,489 2,234 1,089 3,323 tax Minority interests - equity 26 22 - 22 - non-equity 42 47 - 47 Profit for the year attributable to shareholders 2,421 2,165 1,089 3,254 Dividends 1,914 1,911 Profit for the year 507 1,343 Earnings per share 43.3p 58.3p Diluted earnings per share 43.0p 58.1p Page 21 of 37 LLOYDS TSB GROUP CONSOLIDATED BALANCE SHEET 31 December 2004 31 December 2003 GBPm GBPm Assets Cash and balances at central banks 1,078 1,195 Items in course of collection from banks 1,462 1,447 Treasury bills and other eligible bills 92 539 Loans and advances to banks 23,565 15,547 Loans and advances to customers 154,240 135,251 Debt securities 25,194 28,669 Equity shares 215 458 Interests in joint ventures 53 54 Intangible assets 2,425 2,513 Tangible fixed assets 4,181 3,918 Other assets 3,220 3,944 Prepayments and accrued income 2,573 1,918 Long-term assurance business attributable to the shareholder 6,781 6,481 225,079 201,934 Long-term assurance assets attributable to policyholders 54,764 50,078 Total assets 279,843 252,012 Liabilities Deposits by banks 39,738 23,955 Customer accounts 122,062 116,496 Items in course of transmission to banks 631 626 Debt securities in issue 27,217 25,922 Other liabilities 6,619 7,007 Accruals and deferred income 3,866 3,206 Post-retirement benefit liability 2,231 2,139 Provisions for liabilities and charges: Deferred tax 1,473 1,376 Other provisions for liabilities and charges 417 402 Subordinated liabilities: Undated loan capital 5,852 5,959 Dated loan capital 4,400 4,495 10,252 10,454 Minority interests: Equity 46 44 Non-equity 550 683 596 727 Called-up share capital 1,419 1,418 Share premium account 1,145 1,136 Merger reserve 343 343 Profit and loss account 7,070 6,727 Shareholders' funds (equity and non-equity) 9,977 9,624 225,079 201,934 Long-term assurance liabilities to policyholders 54,764 50,078 Total liabilities 279,843 252,012 Page 22 of 37 LLOYDS TSB GROUP CONSOLIDATED CASH FLOW STATEMENT 2004 2003 GBPm GBPm Net cash inflow from operating activities 3,469 772 Dividends received from joint ventures and associated undertakings 2 5 Returns on investments and servicing of finance: Dividends paid to equity minority interests (24) (14) Payments made to non-equity minority interests (44) (81) Interest paid on subordinated liabilities (loan capital) (606) (600) Net cash outflow from returns on investments and servicing (674) (695) of finance Taxation: UK corporation tax (656) (598) Overseas tax (107) (186) Total taxation (763) (784) Capital expenditure and financial investment: Additions to fixed asset investments (10,088) (35,420) Disposals and maturities of fixed asset investments 9,732 36,281 Additions to tangible fixed assets (1,183) (778) Disposals of tangible fixed assets 243 287 Net cash (outflow) inflow from capital expenditure and (1,296) 370 financial investment Acquisitions and disposals: Additions to interests in joint ventures - (12) Acquisition of group undertakings and businesses (16) (1,106) Disposal of group undertakings and businesses (25) 2,382 Net cash (outflow) inflow from acquisitions and disposals (41) 1,264 Equity dividends paid (1,913) (1,908) Net cash outflow before financing (1,216) (976) Financing: Issue of subordinated liabilities (loan capital) 699 533 Cash proceeds from issue of ordinary share capital and transactions in own shares held in respect of employee share schemes 11 32 Repayment of subordinated liabilities (loan capital) (764) (75) Repayment of minority investment in subsidiaries (132) - Capital element of finance lease rental payments (1) (1) Net cash (outflow) inflow from financing (187) 489 Decrease in cash (1,403) (487)
Page 23 of 37 LLOYDS TSB GROUP NOTES 1. Accounting policies and presentation Accounting policies are unchanged from 2003. From the beginning of 2004 the Group changed its UK branch and other distribution networks from cost centres to profit centres and, consequently, amended the internal commission arrangements between these networks and the insurance product manufacturing businesses within the Group. The effect of this change has been to redistribute income from the insurance segments to UK Retail Banking and, to a lesser extent, to Wholesale. In addition, certain costs previously included in Central group items were reallocated to divisions. The 2003 segmental analysis has been restated to reflect these changes. 2. Future accounting developments International Financial Reporting Standards ('IFRS') From 1 January 2005, the Group has been using International Financial Reporting Standards (IFRS) as its primary financial reporting framework. The Group will report IFRS results for the first time in its interim report for the six months to 30 June 2005 and in its 2005 annual report. Comparative information in these reports will be fully reconciled to reported UK GAAP numbers. As a 2005 first-time adopter of IFRS, the Group is required to prepare an opening balance sheet as at 1 January 2004. Most accounting policy adjustments to apply IFRS retrospectively will be made against retained earnings in this opening balance sheet. However, transitional adjustments relating to those standards for which restated comparatives are not required will be made on 1 January 2005. Restated comparatives are not required for IAS 32 'Financial Instruments: Disclosure and Presentation', IAS 39 'Financial Instruments: Recognition and Measurement' and IFRS 4 'Insurance Contracts'. A Steering Committee has been overseeing the adoption of IFRS for the Group and has closely monitored developments in IFRS and the impact for the Group's accounting policies and financial position. Work streams evaluated the impact of specific accounting changes and undertook significant work during 2004 including technical analysis, development of IFRS-compliant solutions and project management of necessary systems and process changes. The Group has been preparing its internal management accounts using IFRS since 1 January 2005. The overall impact on net assets and earnings up to 1 January 2005 is not expected to be significant. Current indications for 2005 are that, excluding the effects of derivative and equity valuations introduced with IAS 39 and FRS 27, the overall impact of these accounting and regulatory changes will reduce the earnings of the Group, both before and after goodwill amortisation, by less than 5 per cent, and that the Group's regulatory capital position will not be materially affected. Page 24 of 37 LLOYDS TSB GROUP 2. Future accounting developments (continued) FRS 27 'Life Assurance' In July 2004, the UK Accounting Standards Board ('ASB') issued an exposure draft of a new accounting standard setting out changes to the way in which life assurance business is accounted for. It was initially proposed that the standard would become effective in 2004, however many of the respondents to the exposure draft argued that this was unrealistic. After discussion the ASB agreed to defer mandatory implementation of the resulting accounting standard (FRS 27) until 2005. This was on the basis that leading members of the life assurance and bancassurance sectors (including Lloyds TSB) committed both to adopt the requirements of FRS 27 in 2005, although technically not applicable to those reporting under IFRS, and to disclose certain additional information relating to their life assurance operations this year. These disclosures will be contained in the Group's 2004 annual report and accounts. As a result of the implementation of FRS27 in 2005 the Group is required to exclude from the value of in-force business recognised in the balance sheet any amounts that reflect future investment margins, and measure the liabilities of the Scottish Widows with-profits fund in accordance with the Financial Services Authority's realistic capital regime, subject to certain specified adjustments.
3. Mortgage lending 2004 2003 Gross new mortgage lending GBP26.3bn GBP24.2bn Market share of gross new mortgage lending 9.0% 8.7% Net new mortgage lending GBP9.3bn GBP8.3bn Market share of net new mortgage lending 9.2% 8.2% Mortgages outstanding (year-end) GBP80.1bn GBP70.8bn Market share of mortgages outstanding 9.1% 9.1% Page 25 of 37 LLOYDS TSB GROUP 4. Central group items 2004 2003+ GBPm GBPm Accrual for payment to Lloyds TSB Foundations (31) (31) Other finance income 39 34 Funding cost of acquisitions less earnings on capital (342) (345) Profit on sale of emerging markets debt portfolio and certain closed foreign exchange positions - 295 Central costs and other unallocated items 1 35 (333) (12) +restated (page 24, note 1)
The four independent Lloyds TSB Foundations support registered charities throughout the UK that enable people, particularly disabled and disadvantaged, to play a fuller role in society. The Foundations receive 1 per cent of the Lloyds TSB Group's pre-tax profit after adjusting for gains and losses on the disposal of businesses and pre-tax minority interests, averaged over three years, instead of the dividend on their shareholdings. In 2004, the Group accrued GBP31 million for payment to the Lloyds TSB Foundations. During 2003 improved secondary bond market conditions allowed the Group to sell its remaining portfolio of emerging markets debt securities. Profits on these bond sales, and certain closed foreign exchange positions, in 2003 totalled GBP295 million.
5. Group net interest income 2004 2003 GBPm GBPm Continuing operations Net interest income 4,920 4,744 Average interest-earning assets, excluding reverse repos 170,225 158,167 Net interest margin (%) 2.89 3.00
During the second half of 2004 the Group net interest margin was significantly affected by the impact of a change in the Group's wholesale funding and liquidity strategy towards the use of more capital efficient funding instruments. Instruments held for liquidity purposes that were classified as trading instruments have been replaced by reverse repurchase agreements which historically have been treated as banking book items. In order to preserve comparability in the Group's published net interest margin these reverse repos have been excluded from average interest-earning assets. This change to a more capital efficient funding and liquidity strategy has no significant impact on Group net interest income. On a similar basis, the net interest margin for the first half of 2004 was 2.95 per cent and average interest-earning assets totalled GBP166,320 million. Average interest-earning assets for 2004 exclude GBP8.8 billion of reverse repos (2004 first half: GBP3.5 billion; 2004 second half: GBP13.9 billion). Page 26 of 37
LLOYDS TSB GROUP 6. Other income 2004 2003 GBPm GBPm Fees and commissions receivable: UK current account fees 637 623 Other UK fees and commissions 1,243 1,173 Insurance broking 586 604 Card services 520 439 International fees and commissions 138 148 3,124 2,987 Fees and commissions payable (744) (688) Dealing profits (before expenses): Foreign exchange income 178 223 Securities and other gains 85 289 263 512 Income from long-term assurance business 578 346 General insurance premium income 554 535 Other operating income 688 682 Total other income - continuing operations* 4,463 4,374 Investment variance 147 125 Changes in economic assumptions (2) (22) Discontinued operations - 142 Total other income 4,608 4,619 *excluding investment variance and changes in economic assumptions Page 27 of 37 LLOYDS TSB GROUP 7. Operating expenses 2004 2003 GBPm GBPm Administrative expenses: Staff: Salaries 1,793 1,675 National insurance 140 137 Pensions 338 342 Other staff costs 276 277 2,547 2,431 Premises and equipment: Rent and rates 274 271 Hire of equipment 17 17 Repairs and maintenance 129 123 Other 110 114 530 525 Other expenses: Communications and external data processing 439 411 Advertising and promotion 163 160 Professional fees 141 118 Provisions for customer redress 100 200 Other 364 384 1,207 1,273 Administrative expenses 4,284 4,229 Depreciation 589 633 Amortisation of goodwill 44 39 Total operating expenses - continuing operations 4,917 4,901 Discontinued operations - 272 Total operating expenses 4,917 5,173 Cost:income ratio 51.4% 52.2% Cost:income ratio* 51.1% 52.5% *continuing operations, excluding investment variance, changes in economic assumptions, customer redress provisions and sale of emerging markets debt bonds/certain closed foreign exchange positions in 2003 8. Number of employees (full-time equivalent) 31 December 31 December 2004 2003 UK Retail Banking 43,732 44,295 Insurance and Investments 5,538 5,775 Wholesale and International Banking 18,973 19,827 Other 1,742 1,712 Total number of employees (full-time equivalent) 69,985 71,609 Page 28 of 37 LLOYDS TSB GROUP 9. Charge for bad and doubtful debts 2004 2003 GBPm GBPm UK Retail Banking Personal loans/overdrafts 473 430 Credit cards 242 182 Mortgages (42) (18) 673 594 Wholesale and International Banking - continuing operations 193 306 Central group items - (13) Total charge - continuing operations 866 887 Discontinued operations - 63 Total charge 866 950 Specific provisions 953 946 General provisions (87) 4 Total charge 866 950 % % Charge as % of average lending: Personal loans/overdrafts 4.20 4.25 Credit cards 3.42 3.19 Mortgages (0.06) (0.03) UK Retail Banking 0.71 0.72 Wholesale and International Banking - continuing operations 0.37 0.60 Total charge - continuing operations 0.59 0.66
Closing provisions as % of lending 2004 2003 (excluding unapplied interest) GBPm GBPm Specific: Domestic 1,282 (0.8%) 1,132 (0.9%) International 101 (1.9%) 181 (2.8%) 1,383 (0.8%) 1,313 (0.9%) General 280 (0.2%) 382 (0.3%) Total 1,663 (1.0%) 1,695 (1.2%) Page 29 of 37 LLOYDS TSB GROUP 10. Capital ratios 31 December 31 December 2004 2003 GBPm GBPm Capital Tier 1 11,725 11,223 Tier 2 8,800 8,935 20,525 20,158 Supervisory deductions (7,252) (6,898) Total capital 13,273 13,260 Risk-weighted assets GBPbn GBPbn UK Retail Banking 60.5 54.1 Insurance and Investments 0.2 0.2 Wholesale and International Banking 71.1 62.8 Central group items 0.4 0.6 Total risk-weighted assets 132.2 117.7 Risk asset ratios Total capital 10.0% 11.3% Tier 1 8.9% 9.5% 2004 2003 Post-tax return on average risk-weighted assets 2.01% 2.63% Post-tax return on average risk-weighted assets - continuing operations* 1.95% 1.87% *excluding investment variance, changes in economic assumptions and (loss) profit on sale of businesses
During 2004, total capital for regulatory purposes increased by GBP13 million to GBP13,273 million. Tier 1 capital increased by GBP502 million, mainly as a result of profit retentions, and tier 2 capital decreased by GBP135 million largely due to the reduction in the Group's general bad debt provision. There was an increase in supervisory deductions of GBP354 million, mainly as a result of an increase of GBP300 million in the long-term assurance business attributable to the shareholder to GBP6,781 million, from GBP6,481 million in December 2003. Page 30 of 37 LLOYDS TSB GROUP 11. Balance sheet information
31 December 31 December 2004 2003 GBPm GBPm Deposits - customer accounts Sterling: Non-interest bearing current accounts 3,277 3,115 Interest bearing current accounts 30,471 27,266 Savings and investment accounts 57,260 55,990 Other customer deposits 19,241 17,605 Total sterling 110,249 103,976 Currency 11,813 12,520 Total deposits - customer accounts 122,062 116,496 Loans and advances to customers Domestic: Agriculture, forestry and fishing 2,076 2,025 Manufacturing 3,292 3,211 Construction 1,877 1,497 Transport, distribution and hotels 6,753 4,741 Property companies 5,775 4,577 Financial, business and other services 12,103 9,652 Personal : mortgages 80,065 70,750 : other 22,833 20,139 Lease financing 6,387 6,470 Hire purchase 4,828 4,701 Other 5,321 3,351 Total domestic 151,310 131,114 International: Latin America 125 557 United States of America 2,385 2,681 Europe 1,587 1,981 Rest of the world 516 623 Total international 4,613 5,842 155,923 136,956 Provisions for bad and doubtful debts* (1,662) (1,677) Interest held in suspense* (21) (28) Total loans and advances to customers 154,240 135,251 *figures exclude provisions and interest held in suspense relating to loans and advances to banks Page 31 of 37 LLOYDS TSB GROUP 12. Economic profit 2004 2003 GBPm GBPm Average shareholders' equity 9,956 8,460 Profit attributable to shareholders 2,421 3,254 Less: notional charge (896) (761) Economic profit 1,525 2,493 Economic profit represents the difference between the earnings on the equity invested in a business and the cost of the equity. The notional charge has been calculated by multiplying average shareholders' equity by the cost of equity used by the Group of 9 per cent (2003: 9 per cent). 13. Earnings per share 2004 2003 Basic Profit attributable to shareholders GBP2,421m GBP3,254m Weighted average number of ordinary shares in issue 5,590m 5,581m Earnings per share 43.3p 58.3p Fully diluted Profit attributable to shareholders GBP2,421m GBP3,254m Weighted average number of ordinary shares in issue 5,625m 5,599m Earnings per share 43.0p 58.1p 14. Tax The effective rate of tax was 28.7 per cent compared to an effective rate of tax of 23.6 per cent in 2003, and the standard UK corporation tax rate of 30 per cent. A reconciliation of the charge that would result from applying the standard UK corporation tax rate to profit before tax to the tax charge, is given below: 2004 2003 GBPm GBPm Profit on ordinary activities before tax 3,493 4,348 Tax charge thereon at UK corporation tax rate of 30% 1,048 1,304 Factors affecting charge: Goodwill amortisation 9 9 Overseas tax rate differences (14) (9) Net tax effect of disposals (12) (276) Tax deductible coupons on non-equity minority interests (12) (12) Life companies rate differences (16) 16 Other items 1 (7) Tax charge 1,004 1,025
Page 32 of 37 LLOYDS TSB GROUP 15. Investment variance In accordance with generally accepted accounting practice in the UK, it is the Group's accounting policy to carry the investments comprising the reserves held by its life companies at market value. The reserves held to support the with-profits business of Scottish Widows are substantial and changes in market values will result in significant volatility in the Group's embedded value earnings, which are beyond the control of management. Consequently, in order to provide a clearer representation of the underlying performance, the results of the life and pensions, and general insurance businesses are separately analysed to include investment earnings calculated using longer-term investment rates of return. This investment variance represents the difference between the actual investment return in the year on investments backing shareholder funds and the expected return based upon the economic assumptions made at the beginning of the year, and the effect of these fluctuations on the value of in-force business. The effects of other changes in economic circumstances beyond the control of management are also reflected in the investment variance. The longer-term rates of return for the period are consistent with those used by the Group in the calculation of the embedded value at the beginning of the period, which were 7.45 per cent for equities and 4.85 per cent for Gilts. Lloyds TSB General Insurance also holds investments to support its underwriting business; these are carried at market value and gains and losses included within dealing profits. Consistent with the approach adopted for the life and pensions business, an operating profit for the general insurance business is calculated including investment earnings normalised using the same long-term rates of return. During 2004 there was a positive investment variance of GBP147 million, largely as a result of a rise in the FTSE All Share Index during the year. 16. Changes in economic assumptions In accordance with the Association of British Insurers' detailed guidance for the preparation of figures using the achieved profits method of accounting the Group has reviewed the economic assumptions used in the embedded value calculations. The guidance requires that the assumptions should be reviewed at each reporting date. The main economic assumptions were revised at 31 December 2004 as follows:
31 December 31 December 2004 2003 % % Risk-adjusted discount rate (net of tax) 7.40 7.60 Return on equities (gross of tax) 7.17 7.45 Return on fixed interest securities (gross of tax) 4.57 4.85 Expenses inflation 3.76 3.80 Page 33 of 37 LLOYDS TSB GROUP 17. Profit/loss on sale of businesses During 2004, the Group disposed of its businesses in Panama, Guatemala, Honduras, Colombia and Argentina, and a net loss of GBP15 million was recognised in the profit and loss account. During 2003, the Group disposed of a number of its overseas businesses and, as a result, a net profit of GBP865 million was recognised in the profit and loss account in 2003. An itemised breakdown is provided below. 2004 2003 GBPm GBPm Panama, Guatemala and Honduras (1) - Colombia (20) - Argentina 6 - French wealth management businesses - (15) Brazilian businesses - (41) The National Bank of New Zealand - 921 (15) 865 18. Scottish Widows - realistic balance sheet Financial Services Authority (FSA) returns for large with-profits companies will include realistic balance sheet information for the first time this year. The information included in FSA returns concentrates on the position of the with-profits fund. However, under the Scottish Widows demutualisation structure, which was court approved, the fund is underpinned by certain assets outside the with-profits fund and it is more appropriate to consider the long-term fund position as a whole to measure the realistic capital position of Scottish Widows. Estimated positions at 31 December 2004 are shown below. With-profits fund Long-term fund GBPbn GBPbn Available assets, including support account 19.1 22.0 Realistic value of liabilities (18.1) (17.8) Working capital for fund 1.0 4.2 Working capital ratio 5.1% 19.0% Risk capital margin cover 2.4 times 9.3 times In prior years the free asset ratio has been used as a key measure of financial strength for long-term insurance businesses. Recent FSA rule changes mean that free asset ratios are no longer directly comparable and, as a result, the working capital ratio and risk capital margin cover measures provide a more comparable and meaningful measure of financial strength. On a comparable basis with 2003 the free asset ratio (assets less liabilities, as a proportion of liabilities) of Scottish Widows plc would have increased by some 3.4 per cent to an estimated 17.0 per cent. Page 34 of 37 LLOYDS TSB GROUP 19. Reconciliation of movements in shareholders' funds 2004 2003 GBPm GBPm Profit attributable to shareholders 2,421 3,254 Dividends (1,914) (1,911) Profit for the year 507 1,343 Currency translation differences on foreign currency net investments (11) 118 Actuarial losses recognised in post-retirement benefit schemes (166) (4) Issue of shares 10 45 Movements in relation to own shares 10 (2) Goodwill written-back on sale of businesses 3 181 Net increase in shareholders' funds 353 1,681 Shareholders' funds at beginning of year 9,624 7,943 Shareholders' funds at end of year 9,977 9,624 20. Income and expenses reconciliation To facilitate comparisons with prior periods, certain income and expense comparisons have been made excluding discontinued operations, changes in economic assumptions, investment variance, customer redress provisions and the sale of emerging markets debt bonds and certain closed foreign exchange positions. Reconciliations are detailed below: 2004 2003 GBPm GBPm Income, excluding discontinued operations, changes in economic assumptions, 9,434 8,957 investment variance, customer redress provisions, and the sale of emerging markets debt bonds and certain closed foreign exchange positions Discontinued operations - 653 Changes in economic assumptions (2) (22) Investment variance 147 125 Customer redress provisions (12) (100) Sale of emerging markets debt bonds and certain closed foreign exchange positions - 295 Total income 9,567 9,908 2004 2003 GBPm GBPm Expenses, excluding discontinued operations and customer redress provisions 4,817 4,701 Discontinued operations - 272 Customer redress provisions 100 200 Total operating expenses 4,917 5,173
Page 35 of 37 LLOYDS TSB GROUP 21. Dividend A final dividend for 2004 of 23.5p per share (2003: 23.5p), will be paid on 4 May 2005, making a total for the year of 34.2p (2003: 34.2p). Shareholders who have already joined the dividend reinvestment plan will automatically receive shares instead of the cash dividend. Shareholders who have not joined the plan and wish to do so may obtain an application form from Lloyds TSB Registrars, The Causeway, Worthing, West Sussex BN99 6DA (telephone 0870 6003990). Key dates for the payment of the dividend are: Shares quoted ex-dividend 16 March Record date 18 March Final date for joining or leaving the dividend reinvestment plan 6 April Final dividend paid 4 May Annual general meeting 5 May 22. Other information The financial information included in this news release does not constitute statutory accounts within the meaning of section 240 of the Companies Act 1985. Statutory accounts for the year ended 31 December 2004 were approved by the directors on 3 March 2005 and will be delivered to the registrar of companies following publication on 2 April 2005. The auditors' report on these accounts was unqualified and did not include a statement under sections 237(2) (accounting records or returns inadequate or accounts not agreeing with records and returns) or 237(3) (failure to obtain necessary information and explanations) of the Companies Act 1985. A report on Form 20-F will be filed with the Securities and Exchange Commission in the United States. Page 36 of 37 CONTACTS For further information please contact:- Michael Oliver Director of Investor Relations Lloyds TSB Group plc 020 7356 2167 E-mail: michael.oliver@ltsb-finance.co.uk Terrence Collis Director of Group Corporate Communications Lloyds TSB Group plc 020 7356 2078 E-mail: terrence.collis@lloydstsb.co.uk Copies of this news release may be obtained from Investor Relations, Lloyds TSB Group plc, 25 Gresham Street, London EC2V 7HN. The full news release can also be found on the Group's website - www.lloydstsb.com. Information about the Group's role in the community and copies of the Group's code of business conduct and its environmental report may be obtained by writing to Public Affairs, Lloyds TSB Group plc, 25 Gresham Street, London EC2V 7HN. This information is also available on the Group's website. Page 37 of 37 Signatures Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. LLOYDS TSB GROUP plc (Registrant) By: M D Oliver Name: M D Oliver Title: Director of Investor Relations Date: 04 March, 2005 -----END PRIVACY-ENHANCED MESSAGE-----