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Segmental analysis - Schedule of Operating Segments (Details) - GBP (£)
£ in Millions
12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
SEGMENTAL ANALYSIS (Details) - Schedule of Operating Segments [Line Items]      
Underlying net interest income £ 13,298 £ 12,922 [1],[2] £ 10,872 [1]
Underlying other income 5,331 2,619 5,452
Total income, after net finance (expense) income in respect of insurance and investment contracts 18,629 15,541 [1],[2] 16,324 [1]
Underlying income, net of operating lease depreciation 18,629 15,541 16,324
Underlying operating costs (10,823) (9,237) [1],[2] (10,800) [1]
Impairment (charge) credit (303) (1,522) [1],[2] 1,378 [1]
Profit before tax 7,503 4,782 [3],[4] 6,902 [1]
Loans and advances to customers 449,745 454,899 [5] 448,567 [5]
External assets 881,453 873,394 [5] 881,257 [5]
Customer deposits 471,396 475,331  
External liabilities 834,088 829,483 [5] 830,040 [5]
Analysis of underlying other income:      
Net fee and commission income 1,831 1,720 [1],[2] 1,423 [1]
Gains less losses on disposal of financial assets at fair value through other comprehensive income (40) (133) [6] 133
Inter-segment other income   0  
Underlying other income 5,331 2,619 5,452
Other items reflected in income statement above:      
Depreciation and amortisation 2,905 2,396 2,825
Non-income statement items:      
Investments in joint ventures and associates at end of year 401 385  
Gain loss on sale of leased assets net operating leases 93 197 249
Underlying Basis      
SEGMENTAL ANALYSIS (Details) - Schedule of Operating Segments [Line Items]      
Underlying net interest income 13,765 13,172 11,163
Underlying other income 5,123 4,666 5,060
Total income, after net finance (expense) income in respect of insurance and investment contracts 18,888 17,838 16,223
Operating lease depreciation (956) (373) (460)
Underlying income, net of operating lease depreciation 17,932 17,465 15,763
Underlying operating costs (9,140) (8,672) (8,312)
Remediation (675) (255) (1,300)
Total underlying costs (9,815) (8,927) (9,612)
Impairment (charge) credit (308) (1,510) 1,385
Profit before tax 7,809 7,028 7,536
External income 18,888 17,838 16,223
External operating lease depreciation (956) (373) (460)
Inter-segment (expense) income 0 0 0
Loans and advances to customers 449,745 454,899 448,567
External assets 881,453 873,394 886,525
Customer deposits 471,396 475,331 476,344
External liabilities 834,088 829,483 833,373
Analysis of underlying other income:      
Net fee and commission income 1,831 1,720 1,423
Operating lease rental income 1,383 1,077 1,059
Rental income from investment properties 146 145 186
Gains less losses on disposal of financial assets at fair value through other comprehensive income 122 92 (2)
Trading income, insurance and other, net of net finance income in respect of insurance and investment contracts 1,641 1,632 2,394
Inter-segment other income 0   0
Underlying other income 5,123 4,666 5,060
Other items reflected in income statement above:      
Depreciation and amortisation 2,905 2,396 2,825
Movement in value of in-force business     (70)
Defined benefit scheme charge (credit) (79) 125 236
Non-income statement items:      
Additions to fixed assets 5,455 3,855 3,228
Investments in joint ventures and associates at end of year 401 385 352
Retail £m      
Analysis of underlying other income:      
Net fee and commission income 618 555 452
Retail £m | Underlying Basis      
SEGMENTAL ANALYSIS (Details) - Schedule of Operating Segments [Line Items]      
Underlying net interest income 9,647 9,774 8,577
Underlying other income 2,159 1,731 1,597
Total income, after net finance (expense) income in respect of insurance and investment contracts 11,806 11,505 10,174
Operating lease depreciation (948) (368) (442)
Underlying income, net of operating lease depreciation 10,858 11,137 9,732
Underlying operating costs (5,469) (5,175) (4,987)
Remediation (515) (92) (360)
Total underlying costs (5,984) (5,267) (5,347)
Impairment (charge) credit (831) (1,373) 447
Profit before tax 4,043 4,497 4,832
External income 12,803 12,055 11,260
External operating lease depreciation (948) (368) (442)
Inter-segment (expense) income (997) (550) (1,086)
Loans and advances to customers 361,181 364,194 356,351
External assets 376,789 372,485 364,179
Customer deposits 308,441 310,765 308,412
External liabilities 313,244 314,091 312,594
Analysis of underlying other income:      
Operating lease rental income 1,373 1,065 1,046
Rental income from investment properties 0 0 0
Gains less losses on disposal of financial assets at fair value through other comprehensive income 0 0 0
Trading income, insurance and other, net of net finance income in respect of insurance and investment contracts (27) 296 188
Inter-segment other income 195 (185) (89)
Underlying other income 2,159 1,731 1,597
Other items reflected in income statement above:      
Depreciation and amortisation 1,927 1,216 1,525
Movement in value of in-force business     0
Defined benefit scheme charge (credit) 53 72 91
Non-income statement items:      
Additions to fixed assets 3,294 2,146 1,921
Investments in joint ventures and associates at end of year 0 4 6
Commercial Banking      
Analysis of underlying other income:      
Net fee and commission income 955 928 927
Commercial Banking | Underlying Basis      
SEGMENTAL ANALYSIS (Details) - Schedule of Operating Segments [Line Items]      
Underlying net interest income 3,799 3,447 2,602
Underlying other income 1,691 1,565 1,442
Total income, after net finance (expense) income in respect of insurance and investment contracts 5,490 5,012 4,044
Operating lease depreciation (8) (5) (18)
Underlying income, net of operating lease depreciation 5,482 5,007 4,026
Underlying operating costs (2,647) (2,496) (2,288)
Remediation (127) (133) (830)
Total underlying costs (2,774) (2,629) (3,118)
Impairment (charge) credit 511 (517) 936
Profit before tax 3,219 1,861 1,844
External income 4,570 4,330 3,883
External operating lease depreciation (8) (5) (18)
Inter-segment (expense) income 920 682 161
Loans and advances to customers 88,606 93,675 92,470
External assets 150,834 147,477 144,390
Customer deposits 162,752 163,828 167,530
External liabilities 204,815 202,070 204,641
Analysis of underlying other income:      
Operating lease rental income 10 12 13
Rental income from investment properties 0 0 0
Gains less losses on disposal of financial assets at fair value through other comprehensive income 0 0 (5)
Trading income, insurance and other, net of net finance income in respect of insurance and investment contracts 327 (765) 1,045
Inter-segment other income 399 1,390 (538)
Underlying other income 1,691 1,565 1,442
Other items reflected in income statement above:      
Depreciation and amortisation 410 207 283
Movement in value of in-force business     0
Defined benefit scheme charge (credit) 21 28 30
Non-income statement items:      
Additions to fixed assets 88 101 179
Investments in joint ventures and associates at end of year 0 0 0
Insurance, Pensions and Investments £m      
Analysis of underlying other income:      
Net fee and commission income 249 239 13
Insurance, Pensions and Investments £m | Underlying Basis      
SEGMENTAL ANALYSIS (Details) - Schedule of Operating Segments [Line Items]      
Underlying net interest income (132) (101) (103)
Underlying other income 1,209 960 1,406
Total income, after net finance (expense) income in respect of insurance and investment contracts 1,077 859 1,303
Operating lease depreciation 0 0 0
Underlying income, net of operating lease depreciation 1,077 859 1,303
Underlying operating costs (880) (879) (899)
Remediation (14) (30) (123)
Total underlying costs (894) (909) (1,022)
Impairment (charge) credit 7 (12) 0
Profit before tax 190 (62) 281
External income 1,221 910 1,323
External operating lease depreciation 0 0 0
Inter-segment (expense) income (144) (51) (20)
Loans and advances to customers 0 0 0
External assets 184,267 170,777 195,039
Customer deposits 0 0 0
External liabilities 179,962 168,357 188,372
Analysis of underlying other income:      
Operating lease rental income 0 0 0
Rental income from investment properties 140 144 186
Gains less losses on disposal of financial assets at fair value through other comprehensive income 0 0 0
Trading income, insurance and other, net of net finance income in respect of insurance and investment contracts 272 1,938 1,766
Inter-segment other income 548 (1,361) (559)
Underlying other income 1,209 960 1,406
Other items reflected in income statement above:      
Depreciation and amortisation 201 142 170
Movement in value of in-force business     (70)
Defined benefit scheme charge (credit) 6 7 9
Non-income statement items:      
Additions to fixed assets 80 151 117
Investments in joint ventures and associates at end of year 0 0 0
Other £m      
Analysis of underlying other income:      
Net fee and commission income 9 (2) 31
Other £m | Underlying Basis      
SEGMENTAL ANALYSIS (Details) - Schedule of Operating Segments [Line Items]      
Underlying net interest income 451 52 87
Underlying other income 64 410 615
Total income, after net finance (expense) income in respect of insurance and investment contracts 515 462 702
Operating lease depreciation 0 0 0
Underlying income, net of operating lease depreciation 515 462 702
Underlying operating costs (144) (122) (138)
Remediation (19) 0 13
Total underlying costs (163) (122) (125)
Impairment (charge) credit 5 392 2
Profit before tax 357 732 579
External income 294 543 (243)
External operating lease depreciation 0 0 0
Inter-segment (expense) income 221 (81) 945
Loans and advances to customers (42) (2,970) (254)
External assets 169,563 182,655 182,917
Customer deposits 203 738 402
External liabilities 136,067 144,965 127,766
Analysis of underlying other income:      
Operating lease rental income 0 0 0
Rental income from investment properties 6 1 0
Gains less losses on disposal of financial assets at fair value through other comprehensive income 122 92 3
Trading income, insurance and other, net of net finance income in respect of insurance and investment contracts 1,069 163 (605)
Inter-segment other income (1,142) 156 1,186
Underlying other income 64 410 615
Other items reflected in income statement above:      
Depreciation and amortisation 367 831 847
Movement in value of in-force business     0
Defined benefit scheme charge (credit) (159) 18 106
Non-income statement items:      
Additions to fixed assets 1,993 1,457 1,011
Investments in joint ventures and associates at end of year £ 401 £ 381 £ 346
[1]
2    Restated for presentational changes; see note 1.
[2]
1    Restated for the adoption of IFRS 17; see notes 1 and 54.
[3]
2    Restated for presentational changes; see note 1.
[4]
1    Restated for the adoption of IFRS 17; see notes 1 and 54.
[5]
1    Restated for presentational changes and for the adoption of IFRS 17; see notes 1 and 54.
[6]
1    Restated for the adoption of IFRS 17; see notes 1 and 54.