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Earnings per share (Details) - GBP (£)
£ / shares in Units, £ in Millions, shares in Millions
6 Months Ended
Jun. 30, 2020
Dec. 31, 2019
Jun. 30, 2019
Earnings per share      
(Loss) profit attributable to ordinary shareholders £ (234) £ 517 £ 1,942
Weighted average number of ordinary shares in issue - basic 70,434 70,160 71,053
Adjustment for share options and awards   701 663
Weighted average number of ordinary shares in issue - diluted 70,434 70,861 71,716
Basic (loss) earnings per share £ (0.003) £ 0.008 £ 0.027
Diluted (loss) earnings per share £ (0.003) £ 0.007 £ 0.027