Restructuring Activities

9 Months Ended

Sep. 30, 2012

4. Restructuring Activities

As a result of restructuring activities implemented during 2011, 2010 and 2009, we recorded liabilities for employee termination costs and lease and other contract exit costs. The restructuring activities are classified as components of general and administrative expenses in the consolidated statements of income for the respective period in which they occurred.

The 2011 restructuring activities were initiated as a result of our efforts to improve, streamline and make our core business processes more efficient and effective. Activity related to these liabilities for the nine months ended September 30, 2012, by reportable segment, is as follows:

		Commercial		Consumer		Other		Total

2011 Restructuring Activities
Employee termination costs:
	Liability for employee termination costs at January 1, 2012	$	51.8	$	11.8	$	0.7	$	64.3
	Payments		(20.4)		(4.6)		(0.3)		(25.3)
	Liability released		(3.1)		(0.7)		-		(3.8)

	Liability for employee termination costs at September 30, 2012		28.3		6.5		0.4		35.2

Lease and other contract exit costs:
	Liability for lease and other contract exit costs at January 1, 2012		17.2		5.7		1.9		24.8
	Payments		(2.7)		(0.9)		(1.0)		(4.6)
	Liability released		(1.6)		(0.5)		(0.1)		(2.2)

	Liability for lease and other contract exit costs at September 30, 2012		12.9		4.3		0.8		18.0

Total liability for 2011 restructuring activities at September 30, 2012		$	41.2	$	10.8	$	1.2	$	53.2

The 2010 restructuring activities were initiated as a result of a change in strategic focus primarily in response to federal health care reform legislation. At September 30, 2012, our total liability for 2010 restructuring activities was $10.5, of which $4.5 related to employee termination costs and $6.0 related to lease and other contract exit costs. We expect the remaining payments for employee termination costs to be substantially completed by the end of 2012. Payments for lease and other contract exit costs will continue to occur over the remaining terms of the related contracts, which have expiration dates ranging through 2020.

The 2009 restructuring activities were executed as a result of a realignment of our corporate strategy. At September 30, 2012, our total liability for 2009 restructuring activities was $27.3, which was primarily comprised of lease and other contract exit costs. Payments for lease and other contract exit costs will continue to occur over the remaining terms of the related contracts, which have expiration dates ranging through 2020.

- Definition

The entire disclosure for restructuring and related activities. Description of restructuring activities such as exit and disposal activities, include facts and circumstances leading to the plan, the expected plan completion date, the major types of costs associated with the plan activities, total expected costs, the accrual balance at the end of the period, and the periods over which the remaining accrual will be settled.

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