UNITED STATES
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SECURITIES AND EXCHANGE COMMISSION
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Washington, D.C. 20549
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FORM 8-K
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Current Report Pursuant
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to Section 13 or 15(d) of the
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Securities Exchange Act of 1934
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Date of Report (Date of Earliest Event Reported)
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April 28, 2020
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World Financial Network Credit Card Master Note
Trust
(Exact Name of Issuing Entity as Specified in its Charter) Commission File Numbers of Issuing Entity: 333-189182-01, 333-208463 and 333-230197-02
Central Index Key Number of Issuing Entity: 0001282663
World Financial Network Credit Card Master Trust (Exact Name of Issuer of Collateral Certificate as Specified in its Charter)
Commission File Numbers of Issuer of the Collateral Certificate: 333-189182-02, 333-208463-02 and 333-230197-01
Central Index Key Number of Issuer of the Collateral Certificate: 0001140096
WFN Credit Company, LLC
(Exact Name of Depositor/Registrant as Specified in its Charter) Commission File Numbers of Depositor: 333-189182,
333-208463-01 and 333-230197
Central Index Key Number of Depositor: 0001139552
Comenity Bank (Exact Name of Sponsor as Specified in its Charter) Central Index Key Number of Sponsor: 0001007254
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Delaware
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(State or Other Jurisdiction of Incorporation of Issuing Entity and Registrant)
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31-1772814
(I.R.S. Employer Identification No. of Registrant)
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3075 Loyalty Circle, Columbus, Ohio
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43219
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(Address of Principal Executive Offices of Registrant)
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(Zip Code)
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(614) 729-5044
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(Registrant’s Telephone Number, Including Area Code)
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Not Applicable
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(Former Name or Former Address, if Changed Since Last Report)
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Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of
the following provisions:
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[ ] Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
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[ ] Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
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[ ] Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
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[ ] Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
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Title of each class
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Trading Symbol(s)
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Name of each exchange on which registered
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N/A
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N/A
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N/A
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Exhibit No.
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Document Description
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First Addendum to Appendix A of Third Amended and Restated Service Agreement
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1. |
Amendments and Additions. Set forth below are additional Performance Standards or revisions to existing Performance Standards, all of which shall be incorporated into Appendix A to the Agreement.
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Service
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Performance Standard
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Measuring Period
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Amended/
Added |
Business Continuity and Disaster Recovery Services
• Assist management in planning for a shut down or disruption in business.
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Establish and approve 95% of Business Continuity and Disaster Recovery within 12 months of the last approval consistent with BCDR standards and report quarterly results.
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Q
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Amended
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Service
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Performance Standard
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Measuring Period
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Amended/
Added |
• Respond to emergencies and safeguard the interests of
key stakeholders, reputation, brand and value-creating activities.
• Oversee each area that is responsible for planning,
developing, updating and testing the procedures that will provide the organization the ability to respond and recover during an unplanned event.
• Provide business continuity and disaster recovery
services as follows:
Provide alternate site for Bank headquarters personnel in the event that the Bank’s location is rendered inaccessible or inoperable, until the Bank’s facility has been restored or other
permanent location is secured.
Provide workstations for the duration of need, including access to all systems, availability, hardware, Bank data, and telephones with unlimited call access within the United States.
Upon arrival at the Servicer’s facility, Bank personnel will be issued such building access devices (electronic cards, keys, etc.) as needed to facilitate access to the building.
Provide security policies and procedures then in effect for this the facility.
Provide data security, data recovery, data backup, secured connectivity, and confidentiality functions.
Provide access to copy machines, fax machines and customary office supplies needed.
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Conduct 95% of Business Continuity and Disaster Recovery plan testing consistent with BCDR standards and report quarterly results.
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Q
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Amended
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Service
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Performance Standard
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Measuring Period
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Amended/
Added |
Complaints Management
• Identify, capture, respond to and document complaints in
system of record in accordance with definitions and requirements of the Bank policies and procedures.
• Support day-to-day functions of the Complaints Management
function for Tier 2 in the areas of investigation, response, and risk identification to ensure all regulatory requirements are met.
• Initiate quality assurance monitoring of complaints for
Tier 1 & 2 activities and provide feedback through monitoring forms and direct communication and to ensure remediation verification.
• Complete Intake complaints management functions not
completed by automation. Prepare Complaints Management reporting on all Tiers of complaint data. Complete qualitative review of complaints through data mining to determine root causes driving complaints and assist in solutioning for reduction
in complaints.
• Other complaint management services, as requested.
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Servicer to provide complaint reporting, focused on key business and/or focus areas, on at least a monthly basis to both FLOD and SLOD stakeholders
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M
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Amended
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Contract Commitment Oversight
Holistic measurement of reputational risk, financial impact and high value brand performance of Banks Brand Partners.
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Brand SLA achievement not less than 95% achievement in a given month.
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M
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Amended
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Information Technology Services/Outsourcing
• Provide Information Technology platform and services,
including outsourcing of Information Technology platform and services.
• Provide network and telecommunications access.
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Complete 98% of critical batches within 24 hours of required completion time
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M
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Amended
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2. |
Deletions. Set forth below are Performance Standards which shall be deleted from Appendix A to the Agreement.
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Service
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Performance Standard
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Measuring Period
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Amended/
Added |
Business Continuity and Disaster Recovery Services
• Assist management in planning for a shut down or
disruption in business.
• Respond to emergencies and safeguard the interests of
key stakeholders, reputation, brand and value-creating activities.
• Oversee each area that is responsible for planning,
developing, updating and testing the procedures that will provide the organization the ability to respond and recover during an unplanned event.
• Provide business continuity and disaster recovery
services as follows:
Provide alternate site for Bank headquarters personnel in the event that the Bank’s location is rendered inaccessible or inoperable, until the Bank’s facility has been restored or other
permanent location is secured.
Provide workstations for the duration of need, including access to all systems, availability, hardware, Bank data, and telephones with unlimited call access within the United States.
Upon arrival at the Servicer’s facility, Bank personnel will be issued such Provide building access devices (electronic cards, keys, etc.) as needed to facilitate access to the building.
Provide security policies and procedures then in effect for this the facility.
Provide data security, data recovery, data backup, secured connectivity, and confidentiality functions.
Provide access to copy machines, fax machines and customary office supplies needed.
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Report quarterly Disaster Recovery Planning and testing results.
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Q
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Deleted
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