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Organization (Details)
3 Months Ended 9 Months Ended
Sep. 30, 2020
USD ($)
state
Sep. 30, 2019
USD ($)
Sep. 30, 2020
USD ($)
state
segment
Sep. 30, 2019
USD ($)
Dec. 31, 2019
USD ($)
Dec. 31, 2018
USD ($)
Organization, Consolidation and Presentation of Financial Statements [Abstract]            
Enrolled members who benefited from company's programs (in percentage) (more than) 50.00%   50.00%      
Number of states in which company's solutions are available | state 30   30      
Number of segments | segment     1      
Cash and restricted cash $ 67,397,000 $ 16,308,000 $ 67,397,000 $ 16,308,000 $ 14,018,000 $ 3,570,000
Working capital $ 53,400,000   53,400,000      
Monthly cash burn rate (less than)     $ 700,000      
Number of states in which entity operates | state 30   30      
Organization, Consolidation and Presentation of Financial Statements [Line Items]            
Computer software capitalized costs $ 400,000 $ 0 $ 900,000 $ 0    
Capitalized computer software amortization expense $ 50,000.00   $ 80,000.00      
Computer Software            
Organization, Consolidation and Presentation of Financial Statements [Line Items]            
Estimated useful life (in years)     3 years