10-K/A 1 a2116588z10-ka.htm FORM 10-K/A
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SECURITIES AND EXCHANGE COMMISSION
Washington, DC 20549

FORM 10-K/A

(Amendment No. 1)

ý	ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For The Fiscal Year Ended September 30, 2002
OR
o	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

Commission File Number 001-15951

AVAYA INC.

A DELAWARE		I.R.S. EMPLOYER
CORPORATION		NO. 22-3713430

211 Mount Airy Road, Basking Ridge, New Jersey 07920
Telephone Number 908-953-6000

Securities registered pursuant to Section 12(b) of the Act:

Title of each class		Exchange on which registered
Common Stock, par value $.01 per share		New York Stock Exchange
Series A Junior Participating Preferred Stock Purchase Rights		New York Stock Exchange
Liquid Yield Option™ Notes due 2021		New York Stock Exchange

Securities registered pursuant to Section 12(g) of the Act:

None

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ý No o

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. o

At November 29, 2002, the aggregate market value of the voting common equity held by non-affiliates was approximately $907 million.

At November 29, 2002, 365,801,780 common shares were outstanding.

DOCUMENTS INCORPORATED BY REFERENCE

Portions of the 2002 Annual Report to Shareholders		Parts I, II and IV
Portions of the Proxy Statement for the 2003 Annual Meeting of Shareholders		Part III

EXPLANATORY NOTE

Avaya Inc. is filing this Amendment No. 1 to its Annual Report on Form 10-K/A for the fiscal year ended September 30, 2002 (the "Form 10-K/A") to amend certain items in its Annual Report on Form 10-K for the fiscal year ended September 30, 2002, which was originally filed with the Securities and Exchange Commission on December 23, 2002 (the "Annual Report"). The amendments to the Annual Report included in the Form 10-K/A are in response to comments received from the Staff of the Division of Corporation Finance of the SEC in connection with their review of our Registration Statement on Form S-3 filed with the SEC on June 23, 2003. None of the amendments to the Annual Report reflected in this Form 10-K/A resulted in a restatement of the financial statements or other financial information included in the Annual Report.

This Form 10-K/A continues to speak as of the date of the original filing of the Annual Report and we have not updated the disclosures contained therein to reflect any events that occurred at a later date. The filing of this Form 10-K/A shall not be deemed an admission that the original filing, when made, included any untrue statement of a material fact or omitted to state a material fact necessary to make a statement not misleading.

TABLE OF CONTENTS

Item	Description	Page
PART I
1.	Business	4
2.	Properties	24
3.	Legal Proceedings	24
4.	Submission of Matters to a Vote of Security-Holders	28
PART II
5.	Market for Registrant's Common Equity and Related Stockholder Matters	28
6.	Selected Financial Data	28
7.	Management's Discussion and Analysis of Financial Condition and Results of Operations	28
7A.	Quantitative and Qualitative Disclosures About Market Risk	28
8.	Financial Statements and Supplementary Data	28
9.	Changes in and Disagreements with Accountants on Accounting and Financial Disclosure	28
PART III
10.	Directors and Executive Officers of the Registrant	28
11.	Executive Compensation	30
12.	Security Ownership of Certain Beneficial Owners and Management	30
13.	Certain Relationships and Related Transactions	30
14.	Controls and Procedures	30
PART IV
15.	Exhibits, Financial Statement Schedules, and Reports on Form 8-K	31

This Annual Report on Form 10-K/A contains trademarks, service marks and registered marks of Avaya and its subsidiaries and other companies, as indicated. Unless otherwise provided in this Annual Report on Form 10-K/A, trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. or its subsidiaries. All other trademarks are the properties of their respective owners. Liquid Yield Option™ Notes is a trademark of Merrill, Lynch & Co., Inc. Microsoft® is a registered trademark of Microsoft Corporation.

All market share data is based on the most recently available information from independent industry analysts.

PART I

Item 1. Business.

Overview

Avaya Inc. is a leading provider of communications systems, applications and services for enterprises, including businesses, government agencies and other organizations. Our product offerings include converged voice and data networks, traditional voice communications systems, customer relationship management applications, unified communications applications and structured cabling products. We support our broad customer base with comprehensive global service offerings that help our customers plan, design, implement and manage their communications networks. We believe our global service organization is an important consideration for customers purchasing our products and applications and is a source of significant revenue for us, primarily from maintenance contracts.

Our revenue has declined significantly during the past several years. Revenue for the fiscal years ended September 30, 2000, 2001 and 2002 was $7,732 million, $6,793 million and $4,956 million, respectively. The decline in revenue is attributable to, among other things, declines in the market for our traditional business, enterprise voice communications systems, and the effect of general economic conditions on our customers' willingness to spend on enterprise communications technology during the last several years. The decline in revenue has contributed to our net losses for the fiscal years ended September 30, 2000, 2001 and 2002 of $375 million, $352 million and $666 million, respectively, and our accumulated deficit, in the amount of $1,182 million as of September 30, 2002.

We were incorporated under the laws of the State of Delaware under the name "Lucent EN Corp." on February 16, 2000, as a wholly owned subsidiary of Lucent Technologies Inc. As of June 27, 2000, our name was changed to "Avaya Inc." On September 30, 2000, Lucent contributed its enterprise networking business to us and distributed all of the outstanding shares of our capital stock to its shareowners. We refer to these transactions in this Annual Report on Form 10-K as the "distribution." Prior to the distribution, we had no material assets or activities as a separate corporate entity. Following the distribution, we became an independent public company, and Lucent has no continuing stock ownership interest in us.

Operating Segments

We offer a broad array of communications systems, applications and services that enable enterprises to communicate with their customers, suppliers, partners and employees through voice, Web, electronic mail, facsimile, Web chat sessions and other forms of communication, across an array of devices. These devices include telephones, computers, cell phones and personal digital assistants.

Our broad portfolio of products includes:

•: products we have developed internally,
•: products we have obtained through acquisitions,
•: products manufactured by third parties which we resell,
•: products and software provided to us by third parties as components of our offerings, and
•: products we have developed through our strategic alliances with other technology leaders.

Our products range from systems designed for multinational enterprises with multiple locations worldwide, thousands of employees and advanced communications requirements to systems designed for businesses with less than ten employees.

Prior to the fourth quarter of fiscal 2002, our businesses were organized into operating segments based on product groups. In the fourth quarter of fiscal 2002, we reevaluated our business model due to the continued decline in spending on enterprise communications technology by our customers and redesigned our operating segments to align them with discrete customer sets and market segment opportunities in order to optimize revenue growth and profitability. As a result, we now report our

operating results in the following four segments: Converged Systems and Applications, Small and Medium Business Solutions, Services and Connectivity Solutions. Please see Note 16 to our Consolidated Financial Statements for the year ended September 30, 2002, which is incorporated by reference from our 2002 Annual Report to Shareholders, for financial information regarding our operating segments.

For the fiscal year ended September 30, 2002, revenue from our Converged Systems and Applications, Small and Medium Business Solutions, Services and Connectivity Solutions segments were 42.0%, 4.8%, 41.7% and 11.5%, respectively, of our total revenue. The performance of our two largest segments, Converged Systems and Applications and Services, typically has the greatest impact on our consolidated operating results. Because many of our customers who purchase products and applications from our Converged Systems and Applications segment purchase contracts to service those products and applications from our Services segment, the performance of our Services segment is dependent in part on the performance of our Converged Systems and Applications segment. Our Small and Medium Business Solutions segment currently represents a small portion of our total revenue and we are exploring alternatives for our Connectivity Solutions segment so that we can strengthen our focus on our other offerings.

Historically, sales of our traditional enterprise voice communication systems represented a significant portion of our revenue. Revenue generated by these systems has been declining, however, and as described more fully under "—Converged Systems and Applications," we are focused on the migration of our customer's networks from traditional voice communications systems to converged voice and data networks. If we are successful in implementing our strategy, sales of converged voice and data network products will become a larger component of our total revenue in the future, as adoption of converged voice and data networks by enterprises becomes more widespread. Our Converged Systems and Applications segment markets traditional voice and converged voice and data network products to large enterprises and our Small and Medium Business Solutions segment markets these products to small and medium sized enterprises. Sales of maintenance contracts to service enterprise voice communications systems are a significant component of revenue generated by our Services segment.

For the fiscal years ended September 30, 2002, 2001 and 2000, the percentage of total revenue contributed by a class of similar products, applications or services which accounted for 10% or more of our consolidated revenue is as follows:

		2002		2001		2000
Converged Systems and Applications:
	Converged systems (including traditional voice communications systems and converged voice and data networks)	28	%	29	%	33	%
	Customer relationship management	10	%	10	%	7	%
Services:
	Maintenance services	24	%	19	%	21	%
Connectivity Solutions
	SYSTIMAX structured cabling	8	%	10	%	8	%

Converged Systems and Applications Segment

Our Converged Systems and Applications segment is focused on the sale of communications products and applications to our large enterprise customers. Our primary offerings for this segment include converged voice and data networks and traditional voice communications systems, customer relationship management offerings and unified communications applications. A critical component of our strategy is our focus on the migration of our customers' traditional voice communications systems to a converged network that provides for the integration of voice, data, video and other application traffic on a single unified network. Internet Protocol, or IP, telephony systems integrate voice and data

communications traffic for transmission across a single network infrastructure based on IP technology. Internet protocol is a type of protocol, or set of standardized procedures, for the formatting and timing of transmission of communications traffic between two pieces of equipment.

We believe the implementation of a converged network can provide significant benefits to an enterprise in a number of ways. These benefits include:

•: reduced costs through the use of a single unified network;
•: simplified administration and least cost routing techniques for call processing;
•: increased worker productivity resulting from enhanced network access to all communication channels, such as voice, e-mail and fax, from any device, including computer, telephone, cell phone, fax machine and personal digital assistant; and
•: enhanced business performance through the integration of IP telephony with other applications.

In particular, we believe the evolution of converged networks is leading to converged communications, which is characterized by the integration of real time communication applications, such as telephony operations and administration, call processing and call routing, and store and forward communications applications, such as voice messaging, email and unified communication, with business applications, such as customer relationship management and supply chain management, to increase productivity and support end-user needs more efficiently.

Converged Systems. We are the U.S. leader in traditional voice telephony and enterprise telephony, which we define as the market for traditional voice telephony and IP telephony in the aggregate. We have the third largest share of each of the U.S. IP telephony market, the global enterprise market and the global IP telephony markets.

In February 2002, we announced the next generation of our Enterprise Class Internet Protocol Solutions, or ECLIPS, which includes:

•: Avaya MultiVantage™ Software, our voice application software that manages call processing, facilitates customer interactions across a variety of media and supports a range of Avaya and third-party business applications;
•: our media servers, which put voice applications such as call processing on the customer's local area network;
•: our media gateways, which support traffic routing between traditional voice and converged networks, providing enterprises with the flexibility to implement a new IP telephony system or to "IP-enable" their existing voice communications system, thereby helping to preserve existing communications technology investments;
•: Avaya VisAbility™ Management Suite, a Web-based comprehensive set of tools that manages complex voice and data network infrastructures;
•: our IP softphones, which provide the functionality of a digital telephone on a personal computer or a handheld device and our IP screenphones, which offer a personal computer's graphic screen in an IP telephone; and
•: our Avaya™ Extension to Cellular solution, which transparently bridges any cell phone to any Avaya communications server.

We also offer a portfolio of products to support converged network infrastructures which carry voice, video and data traffic over any of the protocols supported by the Internet on local area, wide area and wireless networks including gigabit Ethernet, which facilitates the integration of the enterprise network, the service provider network and next generation switching systems such as optical networking. These products, which include switches, virtual private networks and network management software are offered on a stand-alone basis, but are used primarily to support our converged systems

offerings. Our family of converged network infrastructure products help provide a secure, reliable network infrastructure that enables deployment of IP-based communications applications.

Our most advanced enterprise voice communications system is our DEFINITY® Enterprise Communications Server, which is offered worldwide in a variety of configurations,. Our DEFINITY product line is a family of products that provides for a reliable enterprise network for voice communication that integrates seamlessly with the public subscriber telephony network, or PSTN, the global collection of voice-oriented public telephone networks. It also offers integration with an enterprise's data network. Our DEFINITY servers support a variety of voice and data applications such as call and customer contact centers, messaging and interactive voice response, or IVR, systems. IVR systems allow an individual to access information in the enterprise's computer databases or conduct transactions by voice or using a touch-tone telephone. IVR systems are often used in conjunction with an automated attendant service to determine how the call should be routed given the caller's needs. Our DEFINITY servers support computer telephony integration applications, which are advanced applications that assist in the making, receiving and managing of telephone calls. Our DEFINITY servers facilitate the ongoing transition at many enterprises from traditional voice telephony systems to advanced systems that integrate voice and data traffic and deploy increasingly sophisticated communications applications.

Customer Relationship Management. Our customer relationship management organization is focused on applications that:

•: facilitate interactions between an enterprise and its internal and external customers across different types of access including voice communications, email, Internet chat and facsimile;
•: manage business and customer information to help ensure consistent delivery of customer service throughout the enterprise;
•: collect, integrate and analyze valuable customer and transaction information to help the enterprise better meet customer needs; and
•: provides reporting and analysis tools that help manage the overall administration and efficiency of cost center operations.

Our offerings are essential components of many customer relationship management applications, including:

•: call and customer contact center applications;
•: customer self-service applications, such as IVR systems and software;
•: predicative dialing software and systems that manage inbound and outbound calls, improving the efficiency of an enterprise's agents; and
•: agent performance suites, such as call logging and monitoring, workforce management software and agent analytic tools.

Our core customer relationship management, or CRM, product offerings are software and hardware systems and software applications for customer contact centers (including call centers) which are the foundation of many CRM offerings. We use the term call centers to refer to applications that primarily manage an enterprise's interactions with customers via the telephone, and the term contact centers to refer to applications that allow customers to interact with an enterprise using multiple mediums of communication, including electronic mail, access from a Web site, Web chat and collaboration, voice self-service, telephone calls and facsimiles. We are the leading provider of call center systems in North America and have the second largest share of the U.S. call center market. Our strategy is to leverage this leadership position to market a broader suite of CRM applications.

Our Avaya™ Call Center Solutions for MultiVantage® offer a suite of intelligent call routing alternatives that can accommodate single call centers or multiple call centers through "virtual" routing over a converged network. Calls can be routed to customer care agents or self-service applications

based on a variety of criteria, or business rules, including call volume, workload, agent language or other expertise or across time zones or countries and in each case, routing is transparent to the customer. Our contact center offerings include Avaya™ Interaction Center, which manages interactions across a variety of communication channels—including Web, e-mail and advanced telephony systems. Avaya™ Interaction Center allows customers to contact the enterprise through their preferred mode of communication and, together with our other contact center components, helps enhance the customer's experience with the enterprise. Our Operational Analyst offering provides detailed and summary reporting to assist in efficiently and effectively managing the contact center's operations. Operational Analyst also provides business relevant analytical reporting that help facilitate business decisions relevant to contact center operations.

Avaya CRM is supported by a professional services team of consultants who are dedicated to assisting enterprises in improving their customer relationship management, technology and execution. Our services range from designing and implementing an enterprise's customer relationship management technology strategy to setting up and integrating software applications that an enterprise purchases from us as part of its customer contact center. Our consultants also work with our sales force in selling our customer relationship management applications. Typically, a customer that purchases our customer relationship management applications purchases consulting services from us. We also provide subject matter advice to systems integrators as part of an overall customer relationship management strategy, as well as to provide guidance to achieve the integration of multi-vendor offerings.

Unified Communication. We define Unified Communication as a family of applications that allow individuals to collaborate and communicate more effectively and to move more quickly in a networked infrastructure through a variety of communications devices, including telephones, computers or personal digital assistants. Our Unified Communication offerings include our voice messaging and unified messaging products, our IP-based unified communication solution and other multimedia collaboration tools. Unified messaging is an advanced messaging solution that delivers the convenience and benefits of combining the storage of more than one type of message, including voice, facsimile and email.

We are the worldwide leader in sales of voice messaging, unified messaging and unified communication applications. Our messaging systems are configured both as stand-alone servers or as embedded software or hardware in communications servers. Many of our messaging systems are compatible with the voice communications systems of other vendors so that an enterprise may choose our messaging system as the standard for all its locations.

We offer a wide variety of voice messaging and unified messaging applications designed to serve the telephone call answering, facsimile, voice and unified messaging communications needs of enterprises. Unified messaging facilitates access to messages through the most convenient device, including Internet browsers, LAN-based personal computers and wireline or wireless telephones, using text-to-speech technology for telephonic e-mail retrieval. These products are marketed under a number of brands, including our primary brands, Octel® Messaging and INTUITY™ AUDIX® Messaging. The ease and speed of our voice and facsimile messaging can improve an enterprise's efficiency by allowing messages to be sent instantly to teams, groups or an entire workforce across multiple locations. All of our messaging servers can be networked, over the Internet or public or private voice networks, to provide enterprise-wide voice and facsimile messaging through a single system.

Our unified messaging capability, which accommodates voice, facsimile and email messages, is available for our Octel Messaging and INTUITY AUDIX systems and is also provided by our innovative Avaya Unified Messenger for Microsoft® Exchange, developed in cooperation with Microsoft Corporation. The Avaya Unified Messenger system is a unified messaging system software solution that stores voice and facsimile messages directly in a user's Microsoft Exchange electronic mailbox and enables user access to this mailbox by telephone or fax machine or a Microsoft Exchange interface on the user's personal computer.

Our unified communication offering, Avaya™ Unified Communication Center, includes the following features:

•: message management—provides access to voice, fax and e-mail messages from an array of communication devices;
•: calling and conferencing management—allows users to initiate calls or conferences from any phone, including through the use of a voice recognition application, while leveraging the enterprise's communication system;
•: contact management—connects users to enterprise databases, providing the dialing capability of an office telephone to a computer or personal digital assistant; and
•: personal efficiency management—allows users to utilize personalized information filtering to prioritize communication interactions and screen calls or route them to voice mail.

Small and Medium Business Solutions Segment

Our Small and Medium Business Solutions segment develops, markets and sells communications products and applications, including IP telephony, traditional voice systems, unified communication and contact center applications, for small and medium-sized businesses as well as the branch offices of large enterprises. Traditional voice communications systems designed for small and medium-sized businesses are also known as key and hybrid telephony systems. We have the second largest market share in the U.S. key/hybrid voice market, although the market leader's share in this market is less than 1% greater than our current share. We have only recently introduced an IP telephony solution designed to serve the needs of small and medium-sized businesses.

We launched Avaya™ IP Office, our IP telephony solution for small and medium-sized enterprises, in Europe in January 2002 and in North America in May 2002. IP Office can be deployed for enterprises with 2 to 256 stations and features full voice and data remote access, call distribution and alternate call routing for low cost and highest voice quality. In addition, the IP Office applications suite offer voice mail, unified messaging, wireless capability and an array of contact center management tools designed for the small and medium-sized enterprise.

Our key and hybrid voice communications systems are our Merlin MAGIX system, which offers telephony, messaging, wireless and call center capability to enterprises with up to 200 stations and our Partner ACS system, which offers telephony, messaging and wireless to smaller enterprises with up to 40 stations. Our Avaya INDeX system is marketed primarily in Europe, Australia and Japan and can accommodate up to 1,088 stations. All of these systems can be IP enabled.

Services Segment

Our Services organization provides standard and customized services to enterprises in the following areas:

•: network planning and design—including planning, design and assessment of an enterprise's data network, its readiness for the implementation of IP telephony and a comprehensive suite of security services for separate voice and data networks as well as converged networks;
•: network implementation—including solution preparation, design, deployment and installation;
•: management and operations—offering enterprises and service providers an opportunity to outsource their communications systems; and
•: maintenance and support—providing maintenance of our customer's networks.

We are the leading U.S. provider of maintenance services for enterprise voice communications systems.

We deliver our service offerings through our Network Consulting Services, Managed Services, Data Services, Technical Services and Field Services organizations. Our Network Consulting team offers

network planning and design services. Our Managed Services organization helps enterprises focus on core competencies by managing their internal voice communications systems and helps service providers grow revenues by providing end-to-end messaging and unified communication applications. Our Data Services team can assist the enterprise with the design, implementation, installation, maintenance and management of its data network. Installation and repair of our products are performed primarily by our Field Services organization. Technical support and maintenance under contracts for our voice communications products are provided by our Technical Services and Field Services organizations.

Connectivity Solutions Segment

We market our SYSTIMAX® SCS product line of structured cabling systems primarily to enterprises of various sizes for wiring phones, workstations, personal computers, local area networks and other communications devices through their buildings or across their campuses and our ExchangeMAX® product line primarily to central offices of service providers, such as telephone companies or Internet service providers. We also offer electronic cabinets to enclose and protect an enterprise's electronic devices and equipment.

SYSTIMAX structured cabling systems. We are the worldwide leader in sales of structured cabling systems to enterprises. We primarily market these products under the brand name SYSTIMAX. Our SYSTIMAX cabling systems provide a single cabling solution for a network that integrates voice, video, data and building controls on one network through an infrastructure of copper or fiber cabling and associated connecting apparatus. The SYSTIMAX copper and fiber apparatus products can be customized to fit a customer's needs.

ExchangeMAX structured cabling systems. We sell our ExchangeMAX structured cabling systems primarily to central offices of service providers such as telephone companies, original equipment manufacturers and third-party engineering, furnish and install vendors. Central offices are locations that house switches to serve the subscribers of a service provider. Our ExchangeMAX systems are used to connect transmission and switching within the central office environment to the PSTN and include coaxial and fiber cable used for voice frequency and digital and fiber distribution networks.

Electronic cabinets. An electronic cabinet is a sturdy environmental enclosure designed to house electronics devices and passive equipment, both in the outside plant and inside buildings. Such enclosures are designed to meet the specific needs of each equipment manufacturer's equipment and devices, including thermal characteristics, and are used mostly by service providers to protect wireless access equipment, switching equipment and broadband electronic equipment.

Customers, Sales and Distribution

Customers

Our customers include a broad set of enterprises ranging from large, multinational enterprises to small and mid-sized enterprises to governments and schools. We have thousands of customers, and no single end user customer represented more than 10% of our revenue for fiscal 2002 and 2001 although sales to our largest dealer, Expanets Inc., were approximately 10% of revenue for the fiscal year ended September 30, 2001.

Sales and Distribution

Our distribution strategy is to serve our customers through our direct sales forces and our indirect sales channel, which consists of our global network of distributors, dealers, value-added resellers and system integrators.

Converged Systems and Applications. We sell our Converged Systems and Applications products and applications to enterprise customers through our direct sales channel and our global network of distributors, dealers, solutions providers and systems integrators. Outside the U.S., we employ a direct

sales force in major areas with large enterprises while customers and geographic areas are served through our indirect sales channel.

Small and Medium Business Solutions. We serve our Small and Medium Business Solutions customers primarily through our network of dealers and value-added resellers as well as through service providers. We also sell our products and applications for this segment to other providers of communications products to be incorporated into their offerings. We will utilize a direct sales presence in support of the smaller offices of our larger enterprise customers and for our largest dealers and service providers.

Services. Our Services segment serves customers through our direct sales force and indirect channel partners, including alliance partners, service providers, distributors and resellers. In addition, sales opportunities for our Services segment will often arise from sales of our products and applications through our Converged Systems and Applications and Small and Medium Business Solutions segments.

Connectivity Solutions. Our SYSTIMAX structured cabling systems are sold primarily indirectly through a worldwide network of distributors. Our ExchangeMAX structured cabling systems and electronic cabinets are sold to service providers, original equipment manufacturers and distributors.

Research and Development

We invested $459 million, or approximately 9.3% of our total revenue, in fiscal 2002 and $536 million, or approximately 7.9% of our total revenue, in fiscal 2001, in research and development. Each of our operating segments has an independent research and development organization. In addition, the research and development efforts of our operating segments are supported by Avaya Labs Research, a world-class basic research organization of approximately 80 professionals focused on technologies that will result in innovative products and services. The primary focus of Avaya Labs Research is the development of technologies and products for our Converged Systems and Applications segment and, to a lesser extent, our Services segment.

We plan on using our substantial investment in research and development to develop new systems and software related to business communications applications, customer relationship management innovations, messaging applications, personalized information portals, business infrastructure and architectures, Web centers, hosted offerings, data networks and services for Avaya's customers. These new systems and software will augment our current product offerings so that, together with our strategic alliances and services, we can offer our customers comprehensive advanced communications products and applications. We are also developing self-service interfaces and tools for use by our customers and indirect channel partners. Avaya Labs Research will continue to seek opportunities to work with technology leaders from other companies and educational and research institutions to develop uniform technological standards as the building blocks for future communications and related enterprise systems.

Manufacturing and Supplies

We have outsourced all of the manufacturing operations related to our Converged Systems and Applications and Small and Medium Business Solutions. Substantially all of these operations have been outsourced to Celestica Inc. Our outsourcing agreement with Celestica expires in May 2005. The agreement may be renewed by Celestica for one year after expiration of the term and thereafter, will automatically renew for successive one year terms unless either party elects to terminate the agreement by giving notice to the other party six months prior to the expiration of the renewal term. The remaining portions of our manufacturing operations, other than the manufacturing of our Connectivity Solutions product offerings, are outsourced to a number of other contract manufacturers. Currently, we are engaged in the manufacturing of our Connectivity Solutions product offerings in three facilities located in the United States, Australia and Ireland as well as in a facility in China operated by a joint venture in which we own a 60% interest.

The success of our manufacturing initiative depends on the willingness and ability of contract manufacturers to produce our products. We may experience significant disruption to our operations by outsourcing so much of our manufacturing. If our contract manufacturers terminate their relationships with us or are unable to fill our orders on a timely basis, we may be unable to deliver our products to meet our customers' orders, which could delay or decrease our revenue.

We believe we have adequate sources for the supply of the components of our products and for the finished products that we purchase from third parties.

Competition

The market for communications systems, applications and services is quickly evolving, highly competitive and subject to rapid technological change. Because we offer a wide range of systems, applications and services for several types of enterprises, we have a broad range of competitors. Many of our competitors are substantially larger than we are and have significantly greater financial, sales, marketing, distribution, technical, manufacturing and other resources. Competition for our Converged Systems and Applications offerings include products manufactured or marketed by a number of large communications equipment suppliers, including Nortel Networks Corporation, Cisco Systems, Inc., Siemens Aktiengesellschaft, Alcatel S.A. and NEC Corporation, as well as by a number of other companies, some of which focus on particular segments of the market such as customer relationship management. Some of the other competitors for our Converged Systems and Applications offerings include Aspect Communication Corporation and Captaris Inc. Our Small and Medium Business Solutions segments has many competitors, including Cisco, Nortel, Alcatel, NEC, Matsushita Electric Corporation of America, Inter-Tel, Incorporate and 3Com Corp., although the market for these products is fragmented. Our structured cabling systems' primary competitors are ADC Telecommunications, Inc., Telect Corporation, Siecor Corporation, Marconi plc, Nordx/CDT, Commscope, Inc. and Belden Inc. Our Services segment competes with Cisco Systems, Inc., NextiraOne, LLC, Norstan, Inc., Nortel Networks Corporation, Siemens Aktengesellschaft, Ericsson, Ameritech Corporation and Verizon Communications Inc as well as many consulting firms. We expect to face increasing competitive pressures from both current and future competitors in the markets we serve.

Technological developments and consolidation within the communications industry result in frequent changes to our group of competitors. The principal competitive factors applicable to our products include:

•: product features and reliability;
•: customer service and technical support.
•: relationships with distributors, value-added resellers and systems integrators;
•: an installed base of similar or related products;
•: relationships with buyers and decision makers;
•: price;
•: the financial condition of the communications technology provider;
•: brand recognition;
•: the ability to integrate various products into a customer's existing networsk, including the ability of a provider's products to interoperate with other providers communications product; and
•: the ability to be among the first to introduce new products.

Patents, Trademarks and Other Intellectual Property

In connection with the distribution, Lucent assigned to us its rights to a number of patents, trademarks, copyrights, trade secrets and other intellectual property directly related to and important to our business. In addition, Lucent and its subsidiaries have also granted rights and licenses to those of their patents, trademarks, copyrights, trade secrets and other intellectual property which enable us to manufacture, market and sell all our products. Further, Lucent has conveyed to us numerous sublicenses under patents of third parties.

We currently hold more than 1,700 U.S. patents and patent applications as a result of patents and patent applications assigned to us by Lucent in connection with the distribution, together with patents issued and patent applications we have filed since the distribution and have obtained through acquisitions. In addition, we hold corresponding non-US patents and patent applications, as well as numerous trademarks, both in the United States and in foreign countries. There are no time restrictions applicable to the patents assigned to us by Lucent. We have entered into a cross license with Lucent in connection with these patents.

Our intellectual property policy is to protect our products and processes by asserting our intellectual property rights where appropriate and prudent. We will also obtain patents, copyrights, and other intellectual property rights used in connection with our business when practicable and appropriate.

Employees

As of September 30, 2002, we employed approximately 18,800 full-time employees, of which approximately 11,900 are management and non-union-represented employees and approximately 6,700 are U.S. union-represented employees covered by collective bargaining agreements. On May 31, 1998 Lucent entered into collective bargaining agreements with the Communications Workers of America and the International Brotherhood of Electrical Workers. In connection with the distribution, we assumed the obligations under the agreements with respect to our union-represented employees. Each agreement is effective until May 31, 2003 unless the parties reach a mutual agreement to amend its term. We believe that we generally have a good relationship with our employees and the unions that represent them.

In October 2000, we entered into an agreement with the unions representing our U.S. Services employees to offer eligible employees the ability to retire from Lucent as of September 30, 2000 and continue working as on-call support service technicians at Avaya. The agreement was intended to give us the flexibility to match our workforce needs with our customers' cyclical service demands for the design, installation and maintenance of their communications systems. This agreement is effective until May 31, 2003.

Backlog

Our backlog, which represents the aggregate of the sales price of orders received from customers, but not yet recognized as revenue, was approximately $270 million and $320 million on September 30, 2002 and September 30, 2001, respectively. The majority of these orders are fulfilled within two months. However, all orders are subject to possible rescheduling by customers. Although we believe that the orders included in the backlog are firm, some orders may be cancelled by the customer without penalty, and we may elect to permit cancellation of orders without penalty where management believes it is in our best interests to do so.

Environmental, Health and Safety Matters

We are subject to a wide range of governmental requirements relating to employee safety and health and to the handling and emission into the environment of various substances used in our operations. We are subject to certain provisions of environmental laws, particularly in the United States, governing the cleanup of soil and groundwater contamination. Such provisions impose liability for the costs of investigating and remediating releases of hazardous materials at our currently or formerly owned or operated sites. In certain circumstances, this liability may also include the cost of cleaning up historical contamination, whether or not caused by us. We are currently conducting investigation and/or cleanup of known contamination at approximately seven of our facilities either voluntarily or pursuant to government directives. None of the sites is reasonably likely to generate environmental costs that will be individually material. There are no known third parties who may be responsible for investigation and/or cleanup at these sites and therefore, for purposes of assessing the

adequacy of our financial reserves for these liabilities, we have not assumed that we will recover amounts from any third party, including under any insurance coverage or indemnification arrangement. We do not separately track recurring costs of managing hazardous substances and pollutants in ongoing operations, but do not believe them to be material.

It is often difficult to estimate the future impact of environmental matters, including potential liabilities. We have established financial reserves to cover environmental liabilities where they are probable and reasonably estimable. Reserves for estimated losses from environmental matters are undiscounted and consist primarily of estimated remediation and monitoring costs and are, depending on the site, based primarily upon internal or third-party environmental studies and the extent of contamination and the type of required cleanup. We are not aware of, and have not included in our reserves any provision for, any unasserted environmental claims.

The reliability and precision of estimates of our environmental costs may be affected by a variety of factors, including whether the remediation treatment will be effective, contamination sources have been accurately identified and assumptions regarding the movement of contaminants are accurate. In addition, estimates of environmental costs may be affected by changes in law and regulation, including the willingness of regulatory authorities to conclude that remediation and/or monitoring performed by us is adequate.

We assess the adequacy of our environmental reserves on a quarterly basis. During each of the fiscal years ended September 30, 2001 and 2002, no amounts were charged to the Statement of Operations for environmental costs as reserves were deemed to be adequate. Expenditures for environmental matters for each of the fiscal years ended September 30, 2001 and 2002 were not material to our financial position, results of operations or cash flows. Payment for the environmental costs covered by the reserves may be made over a 30-year period. Although we believe that our current reserves are adequate to cover known environmental liabilities, due to the uncertainties described above, there can be no assurance that the actual amount of environmental liabilities will not exceed the amount of reserves for such matters or will not have a material adverse effect on our consolidated financial position, results of operations or cash flows.

Relationship Between Lucent And Our Company After The Distribution

In connection with the distribution, we entered into a Contribution and Distribution Agreement and a number of ancillary agreements with Lucent for the purpose of accomplishing the contribution to us of Lucent's enterprise networking business and the distribution. These agreements govern the relationship between Lucent and us subsequent to the distribution and provide for the allocation of employee benefit, tax and other liabilities and obligations attributable to periods prior to the distribution.

In addition, the current Federal Tax Allocation Agreement and the current State and Local Income Tax Allocation Agreement by and among Lucent and its subsidiaries governing the allocation of income taxes among Lucent and its subsidiaries continues to apply to us for taxable periods prior to and including the distribution. The material agreements related to the distribution are incorporated by reference as exhibits to this Annual Report on Form 10-K and the summaries of any such agreements set forth below are qualified in their entirety by reference to the full text of such agreements.

Contribution and Distribution Agreement

The Contribution and Distribution Agreement sets forth the agreements between us and Lucent with respect to the principal corporate transactions required to effect the distribution, and other agreements governing the relationship between Lucent and us.

The Contribution and the Distribution

To effect the contribution, Lucent transferred, or agreed to transfer, or to cause its subsidiaries to transfer, the assets of its enterprise networking businesses. In general, we assumed, or agreed to

assume, and perform and fulfill all of the liabilities of the contributed businesses in accordance with their respective terms. Pursuant to the Contribution and Distribution Agreement, the distribution was effected as of 11:59 p.m. on September 30, 2000.

Releases and Indemnification

The Contribution and Distribution Agreement provides for a full and complete release and discharge of all liabilities existing or arising from all acts and events occurring or failing to occur or alleged to have occurred or to have failed to occur and all conditions existing or alleged to have existed on or before the date of the Contribution and Distribution Agreement, between or among us or any of our subsidiaries or affiliates, on the one hand, and Lucent or any of its subsidiaries or affiliates other than us, on the other hand, except as expressly set forth in the Contribution and Distribution Agreement.

We have agreed to indemnify, hold harmless and defend Lucent, each of its affiliates and each of their respective directors, officers and employees, from and against certain liabilities relating to, arising out of or resulting from the contribution and the distribution or any material breach by us of the Contribution and Distribution Agreement or any of the ancillary agreements. Lucent has agreed to indemnify, hold harmless and defend us, each of our affiliates and each of our respective directors, officers and employees from and against all liabilities related to Lucent's businesses other than the contributed businesses and any material breach by Lucent of the agreement or any of the ancillary agreements. Also, each party has indemnified the other party and its affiliates, subject to limited exceptions, against any claims of patent, copyright or trademark infringement or trade secret misappropriation with respect to any product, software or other material provided by or ordered from such party.

Contingent Liabilities and Contingent Gains

The Contribution and Distribution Agreement provides for liability sharing by us and Lucent with respect to contingenciesprimarily relating to our respective businesses or otherwise assigned to each of us. The Contribution and Distribution Agreement requires Lucent to bear 50% of all losses in excess of $50 million incurred by us in connection with a contingent liability primarily related to our businesses. In addition, we are required to bear 10% of all losses in excess of $50 million incurred by Lucent in connection with a contingent liability primarily related to Lucent's businesses.

The Contribution and Distribution Agreement also provides that we will bear 10% and Lucent will bear 90% of all losses incurred in connection with shared contingent liabilities, which are defined as:

•: any contingent liabilities that are not primarily contingent liabilities of Lucent or contingent liabilities associated with the contributed businesses;
•: some specifically identified liabilities, including liabilities relating to terminated, divested or discontinued businesses or operations; and
•: shared contingent liabilities within the meaning of the 1996 separation and distribution agreement among Lucent, AT&T Corp. and NCR Corporation.

Lucent will assume the defense of, and may seek to settle or compromise, any third party claim that is a shared contingent liability, and those costs and expenses will be included in the amount to be shared by us and Lucent.

The Contribution and Distribution Agreement provides that we and Lucent will have the exclusive right to any benefit received with respect to any contingent gain that primarily relates to the business of, or that is expressly assigned to, us or Lucent, respectively.

Please see "Legal Proceedings" for a description of certain matters involving Lucent for which we have assumed responsibility under the Contribution and Distribution Agreement.

Restrictions on Business Transactions

Subject to Lucent's ability to terminate some of the rights, including important intellectual property rights granted to us and our affiliates under the ancillary agreements, the Contribution and Distribution Agreement provides that none of Lucent, us, or our respective subsidiaries or affiliates will have any duty to refrain from engaging in similar activities or lines of business, or from doing business with any potential or actual supplier or customer of any other person.

Provisions Relating to Third-Party Intellectual Property License Agreements

The Contribution and Distribution Agreement provides, generally, for the grant by Lucent to us of a sublicense under numerous third-party intellectual property license agreements. The Patent and Technology License agreement provides similar grants to us from Lucent's subsidiary, Lucent Technologies GRL Corporation, with respect to third party patent license agreements executed by that subsidiary.

Change of Control

In the event that, at any time prior to the third anniversary of the distribution, there is a change of control of us as defined in the Contribution and Distribution Agreement, then Lucent could terminate or cause us to reconvey some of the rights, including important intellectual property rights, granted to us under the Intellectual Property Agreements.

Commercial Agreements

We and Lucent entered into a Global Purchase and Service Agreement, a General Sales Agreement, a Microelectronics Product Purchase Agreement, two Reseller Agreements, a Master Subcontracting Agreement, a Master Services Agreement and an Original Equipment Manufacturing and Value Added Reseller Agreement. The pricing terms for the products and services covered by the Global Purchase and Service Agreement and all other ancillary commercial agreements reflected current market prices at the time of the transaction. Each of these agreements commenced October 1, 2000 and has a three-year term, subject to extension.

Intellectual Property Agreements

We entered into a series of agreements with Lucent pursuant to which Lucent transferred to us the primary trademarks used in the sale of our products and services, except for Lucent's name and logo and the Bell Laboratories name; we and Lucent divided ownership of technology, patents, patent applications and non-U.S. counterparts between us and Lucent; and we and Lucent granted cross-licenses to each other with respect to patents and technology.

Tax Sharing Agreement

We and Lucent entered into a Tax Sharing Agreement which governs Lucent's and our respective rights, responsibilities and obligations after the distribution with respect to taxes for the periods ending on or before the distribution. Generally, pre-distribution taxes that are clearly attributable to the business of one party will be borne solely by that party, and other pre-distribution taxes will be shared by the parties based on a formula set forth in the Tax Sharing Agreement. In addition, the Tax Sharing Agreement addresses the allocation of liability for taxes that are incurred as a result of restructuring activities undertaken to implement the distribution. If the distribution fails to qualify as a tax-free distribution under Section 355 of the Internal Revenue Code because of an acquisition of our stock or assets, or some other actions of ours, then we will be solely liable for any resulting corporate taxes.

Forward Looking Statements

(Cautionary Statements Under the Private Securities Litigation Reform Act of 1995)

Our disclosure and analysis in this report and in our 2002 Annual Report to Shareholders contain some forward-looking statements. Forward-looking statements give our current expectations or forecasts of future events. You can identify these statements by the fact that they do not relate strictly to historical or current facts. They use words such as "anticipate," "estimate," "expect," "project," "intend," "plan," "believe," and other words and terms of similar meaning in connection with any discussion of future operating or financial performance. From time to time, we also may provide oral or written forward-looking statements in other materials we release to the public.

Any or all of our forward-looking statements in this report, in the 2002 Annual Report to Shareholders and in any other public statements we make may turn out to be wrong. They can be affected by inaccurate assumptions we might make or by known or unknown risks and uncertainties. Many factors mentioned in the discussion below will be important in determining future results. Consequently, no forward-looking statement can be guaranteed. Actual future results may vary materially.

Except as may be required under the federal securities laws, we undertake no obligation to publicly update forward-looking statements, whether as a result of new information, future events or otherwise. You are advised, however, to consult any further disclosures we make on related subjects in our Form 10-Q and 8-K reports to the SEC. Also note that we provide the following cautionary discussion of risks, uncertainties and possibly inaccurate assumptions relevant to our businesses. These are factors that we think could cause our actual results to differ materially from expected and historical results. Other factors besides those listed here could also adversely affect us. This discussion is provided as permitted by the Private Securities Litigation Reform Act of 1995.

The risks and uncertainties referred to above include, but are not limited to:

•: price and product competition,
•: rapid technological development,
•: dependence on new product development,
•: the mix of our products and services,
•: customer demand for our products and services,
•: the ability to successfully integrate acquired companies,
•: control of costs and expenses,
•: the ability to form and implement alliances,
•: the ability to implement in a timely manner our restructuring plan,
•: the economic, political and other risks associated with international sales and operations,
•: U.S. and non-U.S. government regulation,
•: general industry and market conditions and growth rates and general domestic and international economic conditions including interest rate and currency exchange rate fluctuations. In addition, set forth below is a more detailed discussion of the risks and uncertainties we face.

The categorization of risks set forth below is meant to help you better understand the risks facing our business and are not intended to limit your consideration of the possible effects of these risks to the listed categories. Any adverse effects related to the risks discussed below may, and likely will, adversely affect many aspects of our business.

Risks Related To Our Revenue and Business Strategy

Our revenue has declined significantly during the past several quarters and if business capital spending, particularly for enterprise communications products, applications and services, does not improve or deteriorates, our revenue may continue to decline and our operating results may be adversely affected.

Our revenue for the quarter ended September 30, 2002 was $1,152 million, a decrease of 20.1%, or $290 million, from $1,442 million for the quarter ended September 30, 2001, a sequential decrease of 5.5%, or $67 million, from $1,219 million for the quarter ended June 30, 2002, and a decrease of 9.9%, or $127 million, from $1,279 for the quarter ended March 31, 2002.

Our operating results are significantly affected by the impact of economic conditions on the willingness of enterprises to make capital investments, particularly in enterprise communications technology and related services. Although general economic conditions have shown some signs of improvement recently, we have seen a continued decline in spending on enterprise communications technology and services by our customers. We believe that enterprises continue to be concerned about their ability to increase revenues and thereby increase their profitability. Accordingly, they have tried to maintain or improve profitability through cost reduction and reduced capital spending. Because we do not believe that enterprise communications spending will improve significantly in the near term, we expect continued pressure on our ability to generate revenue.

To the extent that enterprise communications spending does not improve or deteriorates, our revenue and operating results will continue to be adversely affected and we may not be able to comply with the financial covenants included in our credit facility.

Revenue generated by our traditional business, enterprise voice communications systems, has been declining for the last several years and if we do not successfully implement our strategy to expand our sales in market segments with higher growth rates, our revenue and operating results may continue to be adversely affected.

We have been experiencing declines in revenue from our traditional business, enterprise voice communications systems. We expect, based on various industry reports, a low growth rate or no growth in the future in the market segments for these traditional systems. We are implementing a strategy to capitalize on the higher growth opportunities in our market, including converged voice and data network products, customer relationship management applications and unified communication applications. This strategy requires us to make a significant change in the direction and operations of our company to focus on the development and sales of these products and applications.

Our traditional enterprise voice communications systems and the advanced communications products and applications described above are a part of our Converged Systems and Applications and Small and Medium Business Solutions segments. If we are unsuccessful in implementing our strategy, the contribution to our results from these segments may decline, reducing our overall operating results and thereby requiring a greater need for external capital resources and our Services segment may be adversely affected to the extent that Services revenues are related to sales of these products and applications.

We are significantly changing the focus of our company in order to concentrate on the development and marketing of advanced communications products and applications, including converged voice and data network products, and this change in focus may not be successful or may adversely affect our business.

We are making a significant change in the direction and strategy of our company to focus on the development and sales of converged voice and data networks and other advanced communications products and applications. In order to implement this change, we must:

•: retrain our sales staff to sell new types of products, applications and services and improve our marketing of such products, applications and services;
•: retrain our Services employees to service the new products and applications;
•: develop relationships with new types of distribution partners;
•: research and develop more converged voice and data products and applications and products using communications media other than voice traffic, which has historically been our core area of expertise; and

•: build credibility among customers that we are capable of delivering advanced communications products and applications beyond our historic product lines; and
•: expand our current customer base by selling our advanced communications products and applications to enterprises who have not previously purchased our products and applications.

If we do not successfully implement this change in focus, our operating results may be adversely affected. However, even if we successfully address these challenges, our operating results may still be adversely affected if the market opportunity for advanced communications products and applications, including converged voice and data network products, does not develop in the ways that we anticipate. Because this market opportunity is in its early stages, we cannot predict whether:

•: the demand for advanced communications products and applications, including converged voice and data products will grow as fast as we anticipate;
•: new technologies will cause the market to evolve in a manner different than we expect; or
•: we will be able to obtain a leadership or profitable position as this opportunity develops.

The recent introduction of new IP telephony products demonstrates some of the risks associated with entering new markets or introducing new technologies. According to a recent industry study, shipments of IP telephony products dropped sequentially for the first time in the first calendar quarter of 2002. Some industry analysts have indicated that the recent introduction of the next generation of our ECLIPS portfolio of IP hardware and software may have caused many enterprises who were considering implementing IP telephony systems to reconsider their deployment plans while they evaluate our ECLIPS announcement as well a subsequent product announcement from a key competitor.

Risks Related to Our Liquidity and Capital Resources

We may not have adequate or cost-effective liquidity or capital resources.

Our cash needs include making payments on and refinancing our indebtedness and funding working capital, capital expenditures, strategic acquisitions, business restructuring charges related expenses, employee benefit obligations and for general corporate purposes. Our ability to satisfy our cash needs depends on our ability to generate cash from operations and access the financial markets, both of which are subject to general economic, financial, competitive, legislative, regulatory and other factors that are beyond our control.

Our ability to generate cash from operations is affected by the terms of our credit agreement, the indenture governing our LYONs, and the indenture governing our Senior Secured Notes. These instruments impose, and any future indebtedness may impose, various restrictions and covenants, including financial covenants, that may limit our ability to respond to market conditions, provide for unanticipated capital investments, make strategic acquisitions or take advantage of business opportunities.

If we do not generate sufficient cash from operations, we will need to access the financial markets. External financing may not be available to us on acceptable terms or at all. Under the terms of any external financing, we may incur higher than expected financing expenses, and become subject to additional restrictions and covenants. In addition, our ability to obtain external financing is affected by the terms of our debt agreements. Our existing debt agreements include covenants that limit our ability to incur additional indebtedness. In addition, our credit facility requires us to comply with certain financial covenants. We have in the past been required to seek amendments of our credit facilities in order to ensure our compliance with the financial covenants. If we are unable to comply with our financial covenants and cannot amend or waive those covenants, an event of default under the credit facility would occur. If a default occurs, the lenders under our credit facility could accelerate the maturity of our debt obligations and terminate their commitments to lend to us. If such a default occurs when our debt obligations under the credit facility exceed $100 million, our debt obligations in respect of the $200 million interest rate swaps, the LYONs and the Senior Secured Notes could be

accelerated. In addition, although we currently have a $561 million five-year credit facility, the terms of the facility require mandatory commitment reductions over the remaining term of the facility and additional commitment reductions upon the issuance of debt, sales of assets or repurchase or redemption of the LYONs, thereby reducing our available liquidity. Currently there are no funds drawn under our credit facility.

Our ability to obtain external financing and, in particular, debt financing, is also affected by our debt ratings, which are periodically reviewed by the major credit rating agencies. Our corporate credit is rated BB- and our long-term senior unsecured debt is rated B by Standard & Poor's, each with a negative outlook, and our long-term senior unsecured debt is rated B3 by Moody's with a negative outlook. Any increase in our level of indebtedness or deterioration of our operating results may cause a further reduction in our current debt ratings. These downgrades, among other factors, could impair our ability to secure additional financing on acceptable terms, and we cannot assure you that we will be successful in raising any of the new financing on acceptable terms.

Holders of our common stock could experience substantial dilution if holders of our LYONs require us to repurchase a significant portion of our LYONs in October 2004.

Holders of our LYONs may require us to purchase all or a portion of their LYONs on October 31, 2004, 2006 and 2011 at a price equal to the sum of the issue price and accrued original issue discount on the LYONs as of the applicable purchase date. Under the terms of the indenture governing the LYONs, we may, at our option, elect to pay the purchase price in cash or, subject to certain conditions, in shares of common stock or any combination of cash and common stock, although our existing credit facility prohibits us from using more than $100 million to redeem or repurchase the LYONs. If the trading price of our common stock does not improve or deteriorates and we pay a substantial portion of the purchase price of any LYONs we are required to purchase in October 2004 in shares of our common stock, our stockholders could may suffer significant dilution.

The value of the assets in our pension plans has decreased significantly in fiscal 2002 and as a result, we will likely incur additional expense and funding obligations that may have an adverse effect on our financial position, results of operations and cash flows.

The recent decline in the global equity markets has resulted in a decrease in the value of the assets in our pension plans. This decline will likely adversely affect our related accounting results in future periods through higher pension expense, additional minimum liabilities with corresponding reductions in stockholders' equity, and increased cash funding requirements. Based on the value of the assets in our pension plans as of January 1, 2002, we will be required to fund approximately $45 million to the plans in fiscal 2003. We estimate that for fiscal 2004, we will be required to fund more than $45 million to our pension plans.

Our largest dealer may not be able to satisfy in full its obligations to us under a short-term line of credit.

As of September 30, 2002, Expanets Inc., currently our largest dealer, owed us approximately $35 million under a short-term line of credit we provided to Expanets in 2001. The remaining balance under the line of credit was originally due on December 31, 2002 and under the terms of the related credit agreement, may be offset by certain obligations we have to Expanets related to the March 2000 sale of our primary distribution function for voice communications systems for small and medium-sized enterprises to Expanets. We have had, and continue to have, discussions with Expanets regarding operational issues related to the March 2000 sale. Although these issues are unrelated to Expanets' and Northwestern's obligations under the credit agreement, because of the importance to us of our relationship with Expanets and the customer base served by Expanets, in December 2002, we agreed to extend the term of the credit agreement to February 2003.

Outstanding amounts under the line of credit are secured by Expanets' accounts receivable and inventory. In addition, Expanets' parent company, NorthWestern Corporation, has guaranteed up to $50 million of Expanets' obligations under the credit agreement. A default by NorthWestern of its

guarantee obligations under the credit agreement would constitute a default under Expanets' dealer agreement with Avaya, resulting in a termination of the non-competition provisions contained in such agreement and permitting us to sell products to Expanets' customers.

There can be no assurance that Expanets will be able to comply with the remaining terms of the credit agreement. In the event Expanets is unable to comply with the terms of the credit agreement and a default occurs, it may be costly and time consuming to exercise the remedies available to us. We cannot assure you that the exercise of such remedies will yield an amount sufficient to satisfy in full all of Expanets' obligations to us.

Risks Related to Our Operating Results

Disruption of, or changes in the mix of, our product distribution model or customer base could affect our revenues and gross margins.

If we fail to manage distribution of our products and services properly, or if our distributors' financial condition or operations weaken, our revenues and gross margins could be adversely affected. Furthermore, a change in mix of direct sales and indirect sales could adversely affect our revenues and gross margins.

We use a variety of channels to bring our products to customers, including direct sales, distributors, dealers, value-added resellers and system integrators. Since each distribution channel has a distinct profile, the failure to achieve the most advantageous balance in the delivery model for our products and services could adversely affect our gross margins and operating results.

We must manage inventory effectively, particularly with respect to sales to distributors. Distributors may increase orders during periods of product shortages, cancel orders if their inventory is too high, or delay orders in anticipation of new products. Distributors also may adjust their orders in response to the supply of our products and the products of our competitors that are available to the distributor and to seasonal fluctuations in end-user demand. If we have excess inventory, we may have to reduce our prices and write down inventory, which in turn could result in lower gross margins. In addition, if sales through indirect channels increase, this may lead to greater difficulty in forecasting the mix of our products, and to a certain degree, the timing of orders from our customers.

Changes in effective tax rates or the recording of increased deferred tax asset valuation allowances in the future could affect our operating results.

Our effective tax rates in the future could be adversely affected by earnings being lower or losses being higher than anticipated in countries where we have tax rates that are lower than the U.S. statutory rate and earnings being higher or losses lower than anticipated in countries where we have tax rates that are higher than the U.S. statutory tax rate, changes in our net deferred tax assets valuation allowance, or by changes in tax laws or interpretations thereof.

For example, during fiscal 2002 our effective tax rate was adversely effected by an unfavorable geographic distribution of earnings and losses and we recorded an increase in our net deferred tax assets valuation allowance of $364 million. If the geographic distribution of our earnings and losses continues to be unfavorable in the future, our effective tax rate could be adversely affected. In addition, based on our assessment of our deferred tax assets, we determined, based on certain available tax planning strategies, that $532 million of our deferred tax assets will more likely than not be realized in the future and no valuation allowance is currently required for this portion of our deferred tax assets. Should we determine in the future that it is no longer more likely than not that these assets will be realized, we will be required to record an additional valuation allowance in connection with these deferred tax assets and our operating results would be adversely affected in the period such determination is made.

Risks Related To Our Operations

We have restructured our business to respond to industry and market conditions, however, the assumptions underlying our restructuring efforts may prove to be inaccurate and we may have to restructure our business again in the future.

In response to changes in industry and market conditions, we have restructured our business in the past, are currently restructuring our business and may again restructure our business in the future to achieve certain cost savings and to strategically realign our resources. We have based our restructuring plans on certain assumptions regarding the cost structure of our business and the nature, severity and duration of the current slowdown in enterprise communications technology spending which may not prove to be accurate. We will continue to assess our cost structure and restructuring efforts based on an ongoing assessment of industry conditions.

Our restructuring initiatives may not be sufficient to meet the changes in industry and market conditions, and such conditions may continue to deteriorate or last longer than we expect. In addition, we may not be able to successfully implement our restructuring initiatives and may be required to refine, expand or extend our restructuring initiatives, which may result in additional charges. Furthermore, our workforce reductions may impair our ability to realize our current or future business objectives. Lastly, costs incurred in connection with restructuring actions may be higher than the estimated costs of such actions and/or may not lead to the anticipated cost savings. As a result, our restructuring efforts may not result in our return to profitability within the currently expected timeframe.

Our collective bargaining agreements expire during fiscal 2003 and the renegotiation of these agreements may adversely affect our operating results.

Our collective bargaining agreements with the Communications Workers of America and the International Brotherhood of Electrical Workers and the labor agreement related to our variable Services workforce each expire on May 31, 2003. If we are unsuccessful in renegotiating new labor agreements, our operations may be disrupted and our operating results may be adversely affected. Even if we successfully renegotiate these agreements, the terms of any new agreements may be less favorable than our current labor agreements, thereby adversely affecting our operating results.

We depend on contract manufacturers to produce most of our products and if these manufacturers are unable to fill our orders on a timely and reliable basis, we will likely be unable to deliver our products to meet customer orders or satisfy their requirements.

We have outsourced all of the manufacturing operations related to our Converged Systems and Applications and Small and Medium Business Solutions. Substantially all of these operations have been outsourced to Celestica Inc. Our ability to realize the intended benefits of our manufacturing outsourcing initiative will depend on the willingness and ability of Celestica and our other contract manufacturers to produce our products. We may experience significant disruption to our operations by outsourcing so much of our manufacturing. If Celestica or the other contract manufacturers terminates its relationship with us or is unable to fill our orders on a timely basis, we may be unable to deliver our products to meet our customers' orders, which could delay or decrease our revenue or otherwise have an adverse effect on our operations.

The termination of strategic alliances or the failure to form additional strategic alliances could limit our access to customers and harm our reputation with customers.

Our strategic alliances are important to our success because they provide us the ability to offer comprehensive advanced communications products and applications, reach a broader customer base and strengthen brand awareness. We may not be successful in creating new strategic alliances on acceptable terms or at all. In addition, most of our current strategic alliances can be terminated under various circumstances, some of which may be beyond our control. Further, our alliances are generally non-exclusive, which means our partners may develop alliances with some of our competitors. We may rely more on strategic alliances in the future, which would increase the risk to our business of losing these alliances.

If we are unable to protect our proprietary rights, our business and future prospects may be harmed.

Although we attempt to protect our intellectual property through patents, trademarks, trade secrets, copyrights, confidentiality and nondisclosure agreements and other measures, intellectual property is difficult to protect and these measures may not provide adequate protection for our proprietary rights. Patent filings by third parties, whether made before or after the date of our filings, could render our intellectual property less valuable. Competitors may misappropriate our intellectual property, disputes as to ownership of intellectual property may arise and our intellectual property may otherwise become known or independently developed by competitors. The failure to protect our intellectual property could seriously harm our business and future prospects because we believe that developing new products and technology that are unique to us is critical to our success. If we do not obtain sufficient international protection for our intellectual property, our competitiveness in international markets could be significantly impaired, which would limit our growth and future revenue.

Risks Related to Contingent Liabilities

We may incur liabilities as a result of our obligation to indemnify, and to share certain liabilities with, Lucent Technologies Inc. in connection with our spin-off from Lucent in September 2000.

Pursuant to the contribution and distribution agreement we entered into with Lucent in connection with our spin-off from Lucent on September 30, 2000, Lucent contributed to us substantially all of the assets, liabilities and operations associated with its enterprise networking businesses and distributed all of the outstanding shares of our common stock to its stockholders. The contribution and distribution agreement, among other things, provides that, in general, we will indemnify Lucent for all liabilities including certain pre-distribution tax obligations of Lucent relating to our businesses and all contingent liabilities primarily relating to our businesses or otherwise assigned to us. In addition, the contribution and distribution agreement provides that certain contingent liabilities not directly identifiable with one of the parties will be shared in the proportion of 90% by Lucent and 10% by us. The contribution and distribution agreement also provides that contingent liabilities in excess of $50 million that are primarily related to Lucent's businesses shall be borne 90% by Lucent and 10% by us and contingent liabilities in excess of $50 million that are primarily related to our businesses shall be borne equally by the parties.

Please see "Legal Proceedings" for a description of certain matters involving Lucent for which we have assumed responsibility under the contribution and distribution agreement and a description of other matters for which we may be obligated to indemnify or share the cost with Lucent. We cannot assure you we will not have to make indemnification or other cost sharing payments to Lucent in connection with these matters or that Lucent will not submit a claim for indemnification or cost sharing to us in connection with any future matter. In addition, our ability to assess the impact of matters for which we may have to indemnify or share the cost with Lucent is made more difficult by the fact that we do not control the defense of these matters.

We may be subject to litigation and infringement claims, which could cause us to incur significant expenses or prevent us from selling our products or services.

We cannot assure you that others will not claim that our proprietary or licensed products, systems and software are infringing their intellectual property rights or that we do not in fact infringe those intellectual property rights. We may be unaware of intellectual property rights of others that may cover some of our technology. If someone claimed that our proprietary or licensed systems and software infringed their intellectual property rights, any resulting litigation could be costly and time consuming and would divert the attention of management and key personnel from other business issues. The complexity of the technology involved and the uncertainty of intellectual property litigation increase these risks. Claims of intellectual property infringement also might require us to enter into costly royalty or license agreements. However, we may be unable to obtain royalty or license agreements on

terms acceptable to us or at all. We also may be subject to significant damages or an injunction against use of our proprietary or licensed systems. A successful claim of patent or other intellectual property infringement against us could materially adversely affect our operating results.

In addition, third parties may claim that a customer's use of our product's, systems or software infringes the third party's intellectual property rights. Under certain circumstances, we may be required to indemnify our customers for some of the costs and damages related to such an infringement claim. Any indemnification requirement could have a material adverse effect on our business and our operating results.

Please see "—Legal Proceedings" for a description of patent infringement indemnification claims made by three customers of our managed services business.

If the distribution does not qualify for tax-free treatment, we could be required to pay Lucent or the Internal Revenue Service a substantial amount of money.

Lucent has received a private letter ruling from the Internal Revenue Service stating, based on certain assumptions and representations, that the distribution would not be taxable to Lucent. Nevertheless, Lucent could incur significant tax liability if the distribution did not qualify for tax-free treatment because any of those assumptions or representations were not correct.

Although any U.S. federal income taxes imposed in connection with the distribution generally would be imposed on Lucent, we could be liable for all or a portion of any taxes owed for the reasons described below. First, as part of the distribution, we and Lucent entered into a tax sharing agreement. This agreement generally allocates between Lucent and us the taxes and liabilities relating to the failure of the distribution to be tax-free. Under the tax sharing agreement, if the distribution fails to qualify as a tax-free distribution to Lucent under Section 355 of the Internal Revenue Code because of an issuance or an acquisition of our stock or an acquisition of our assets, or some other actions of ours, then we will be solely liable for any resulting taxes to Lucent.

Second, aside from the tax sharing agreement, under U.S. federal income tax laws, we and Lucent are jointly and severally liable for Lucent's U.S. federal income taxes resulting from the distribution being taxable. This means that even if we do not have to indemnify Lucent under the tax sharing agreement, we may still be liable to the Internal Revenue Service for all or part of these taxes if Lucent fails to pay them. These liabilities of Lucent could arise from actions taken by Lucent over which we have no control, including an issuance or acquisition of stock (or acquisition of assets) of Lucent.

Item 2. Properties.

As of September 30, 2002, we operated three manufacturing facilities and one warehouse location in the United States and three other countries. We also have 557 offices located in 52 countries and twelve research and development facilities located in Australia, India, Israel, France, Singapore, the United Kingdom and the United States. Our principal manufacturing facilities are located in Australia, Ireland and the United States. We also have a 25.5% interest in a joint venture located in Gandhinagar, India and a 60% interest in a joint venture in China. Both of these joint ventures are predominantly used as manufacturing sites and are mostly on owned property. Our facilities have aggregate floor space of approximately 11.5 million square feet, of which approximately 4.5 million square feet is owned and approximately 7.0 million square feet is leased. Our lease terms range from monthly leases to 17 years. We believe that all of our facilities and equipment are in good condition and are well maintained and able to operate at present levels.

Item 3. Legal Proceedings.

From time to time we are involved in legal proceedings arising in the ordinary course of business. Other than as described below, we believe there is no litigation pending against us that could have,

individually or in the aggregate, a material adverse effect on our financial position, results of operations or cash flows.

Year 2000 Actions

Three separate purported class action lawsuits are pending against Lucent, one in state court in West Virginia, one in federal court in the Southern District of New York and another in federal court in the Southern District of California. The case in New York was filed in January 1999 and, after being dismissed, was refiled in September 2000. The case in West Virginia was filed in April 1999 and the case in California was filed in June 1999, and amended in 2000 to include Avaya as a defendant. We may also be named a party to the other actions and, in any event, have assumed the obligations of Lucent for all of these cases under the Contribution and Distribution Agreement. All three actions are based upon claims that Lucent sold products that were not Year 2000 compliant, meaning that the products were designed and developed without considering the possible impact of the change in the calendar from December 31, 1999 to January 1, 2000. The complaints allege that the sale of these products violated statutory consumer protection laws and constituted breaches of implied warranties.

A class has recently been certified in the West Virginia state court matter. The certified class in the West Virginia action includes those persons or entities that purchased, leased or financed the products in question. In addition, the court also certified as a subclass all class members who had service protection plans or other service or extended warranty contracts with Lucent in effect as of April 1, 1998, as to which Lucent failed to offer a Year 2000-compliant solution. The federal court in the New York action has issued a decision and order denying class certification, dismissing all but certain fraud claims by one representative plaintiff. No class claims remain in the case at this time. The federal court in the California action has issued an opinion and order granting class certification on a provisional basis, pending submission by plaintiffs of certain proof requirements mandated by the Y2K Act. The class includes any entities that purchased or leased certain products on or after January 1, 1990, excluding those entities who did not have a New Jersey choice of law provision in their contracts and those who did not purchase equipment directly from the defendants. The complaints seek, among other remedies, compensatory damages, punitive damages and counsel fees in amounts that have not yet been specified. At this time, we cannot determine whether that the outcome of these actions will have a material adverse effect on our financial position, results of operations or cash flows. In addition, if these cases are not resolved in a timely manner, they will require expenditure of significant legal costs related to their defense.

Lucent Securities Litigation

In November 2000, three purported class actions were filed against Lucent in the Federal District Court for the District of New Jersey alleging violations of the federal securities laws as a result of the facts disclosed in Lucent's announcement on November 21, 2000 that it had identified a revenue recognition issue affecting its financial results for the fourth quarter of fiscal 2000. The actions purport to be filed on behalf of purchasers of Lucent common stock during the period from October 10, 2000 (the date Lucent originally reported these financial results) through November 21, 2000.

The above actions have been consolidated with other purported class actions filed against Lucent on behalf of its stockholders in January 2000 and are pending in the Federal District Court for the District of New Jersey. We understand that Lucent's motion to dismiss the Fifth Consolidated Amended and Supplemental Class Action Complaint in the consolidated action was denied by the court in June 2002. As a result of the denial of its motion to dismiss, we understand that Lucent has filed a motion for partial summary judgment, seeking a dismissal of a portion of the Fifth Consolidated Amended and Supplemental Class Action Complaint. The plaintiffs allege that they were injured by reason of certain alleged false and misleading statements made by Lucent in violation of the federal securities laws. The consolidated cases were initially filed on behalf of stockholders of Lucent who bought Lucent common stock between October 26, 1999 and January 6, 2000, but the consolidated

complaint was amended to include purported class members who purchased Lucent common stock up to December 20, 2000. A class has not yet been certified in the consolidated actions. The plaintiffs in all these stockholder class actions seek compensatory damages plus interest and attorneys' fees.

We understand that the federal district court in New Jersey has issued orders staying all securities actions, as well as those related to the securities cases, so the parties may discuss a potential global settlement of claims. We also understand that the parties have had preliminary meetings to discuss settlement of these cases.

Any liability incurred by Lucent in connection with these stockholder class action lawsuits may be deemed a shared contingent liability under the Contribution and Distribution Agreement and, as a result, we would be responsible for 10% of any such liability, including 10% of the legal costs associated with the portion of the obligation for which we share liability. All of these actions are still in the relatively early stages of litigation and an outcome cannot be predicted and, as a result, we cannot assure you that these cases will not have a material adverse effect on our financial position, results of operations or cash flows.

Licensing Arbitration

In March 2001, Voxem, Inc. made formal demand for alleged royalty payments which it claims we owe as a result of a contract between the licensor and our predecessors, initially entered into in 1995, and renewed in 1997. The contract provides for mediation of disputes followed by binding arbitration if the mediation does not resolve the dispute. The licensor claims that we owe royalty payments for software integrated into certain of our products. The licensor also alleges that we have breached the governing contract by not honoring a right of first refusal related to development of fax software for next generation products. This matter is currently in arbitration. At this point, an outcome in the arbitration proceeding cannot be predicted and, as a result, there can be no assurance that this case will not have a material adverse effect on our financial position, results of operations or cash flows.

Reverse/Forward Stock Split Complaints

In January 2002, a complaint was filed in the Court of Chancery of the State of Delaware against us seeking to enjoin us from effectuating a reverse stock split followed by a forward stock split described in our proxy statement for our 2002 Annual Meeting of Shareholders held on February 26, 2002. At the annual meeting, we obtained the approval of our shareholders of each of three alternative transactions:

•: a reverse 1-for-30 stock split followed immediately by a forward 30-for-1 stock split of our common stock;
•: a reverse 1-for-40 stock split followed immediately by a forward 40-for-1 stock split of our common stock;
•: a reverse 1-for-50 stock split followed immediately by a forward 50-for-1 stock split of our common stock.

The complaint alleges, among other things, that the manner in which we plan to implement the transactions, as described in our proxy statement, violates certain aspects of Delaware law with regard to the treatment of fractional shares and the proposed method of valuing the fractional interests, and further, that the description of the proposed transactions in the proxy statement is misleading to the extent it reflects such violations. The action purports to be a class action on behalf of all holders of less than 50 shares of our common stock. The plaintiff is seeking, among other things, damages as well as injunctive relief enjoining us from effecting the transactions and requiring us to make corrective, supplemental disclosure. In June 2002, the court denied the plaintiff's motion for summary judgment and granted our cross-motion for summary judgment. The plaintiff has appealed the Chancery Court's decision to the Delaware Supreme Court and, in November 2002, the Delaware Supreme Court affirmed the lower court's ruling in our favor. Subsequently, the plaintiff filed a motion for re-hearing

by the Delaware Supreme Court, arguing that the court misapplied the law concerning fractional "shares" versus fractional "interests" to the facts of the case. We have filed our response to the plaintiff's motion with the Delaware Supreme Court and await its ruling. We cannot provide assurance that this lawsuit will not impair our ability to implement any of the transactions.

In April 2002, a complaint was filed against us in the Superior Court of New Jersey, Somerset County, in connection with the reverse/forward stock splits described above. The action purports to be a class action on behalf of all holders of less than 50 shares of our common stock. The plaintiff is seeking, among other things, injunctive relief enjoining us from effecting the transactions. In recognition of the then pending action in the Delaware Court of Chancery, the plaintiff voluntarily dismissed his complaint without prejudice, pending the outcome of the Delaware action.

Commission Arbitration Demand

In July 2002, Communications Development Corporation, a British Virgin Islands Corporation, made formal demand for arbitration for alleged unpaid commissions in an amount in excess of $10 million, stemming from the sale of products from our businesses that were formerly owned by Lucent involving the Ministry of Russian Railways. The plaintiff alleges that as a result of agreements entered into between plaintiff and Avaya, it is owed commissions on sales by us to the Ministry of Russian Railways on a continuing basis. We believe that the agreements relating to their claim have expired or do not apply to the products in question. As the sales of products continue, Communications Development Corporation may likely increase its commission demand. This matter is currently proceeding to arbitration. The matter is in the early stages and an outcome in the arbitration proceeding cannot be predicted. As a result, there can be no assurance that this case will not have a material adverse effect on our financial position, results of operations or cash flows.

Lucent Consumer Products Class Actions

In several class action cases (the first of which was filed on June 24, 1996), plaintiffs claim that AT&T and Lucent engaged in fraud and deceit in continuing to lease residential telephones to consumers without adequate notice that the consumers would pay well in excess of the purchase price of a telephone by continuing to lease. The cases were removed and consolidated in federal court in Alabama, and were subsequently remanded to their respective state courts (Illinois, Alabama, New Jersey, New York and California). In July 2001, the Illinois state court certified a nationwide class of plaintiffs. The case in Illinois was scheduled for trial on August 5, 2002. Prior to commencement of trial, however, we had been advised that the parties agreed to a settlement of the claims on a class-wide basis. The settlement was approved by the court on November 4, 2002. Claims from class members must be filed on or about January 15, 2003.

Any liability incurred by Lucent in connection with these class action cases will be considered an exclusive Lucent liability under the Contribution and Distribution Agreement between Lucent and us and, as a result, we are responsible for 10% of any such liability in excess of $50 million. The amount for which we may be responsible will not be finally determined until the class claims period expires.

Patent Infringement Indemnification Claims

A patent owner has sued three customers of our managed services business for alleged infringement of a single patent based on the customers' voicemail service. These customers' voicemail service offerings are partially or wholly provided by our managed services business. As a consequence, these customers are requesting defense and indemnification from us in the lawsuits under their managed services contracts. This matter is in the early stages and we cannot yet determine whether the outcome of this matter will have a material adverse effect on its financial position, results of operations and cash flows.

Item 4. Submission of Matters to a Vote of Security-Holders.

During the fourth quarter of the fiscal year covered by this Annual Report on Form 10-K, no matter was submitted to a vote of security-holders.

PART II

Item 5. Market For Registrant's Common Equity and Related Stockholder Matters.

Information required by this item is incorporated by reference from Note 19 to the Consolidated Financial Statements on page 74 of our 2002 Annual Report.

Item 6. Selected Financial Data.

Information required by this item is incorporated by reference from Selected Financial Data on page 17 of our 2002 Annual Report.

Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations.

Information required by this item is incorporated by reference from Management's Discussion and Analysis of Financial Condition and Results of Operations on pages 18 through 41 of our 2002 Annual Report.

Item 7A. Quantitative and Qualitative Disclosures About Market Risk.

Information required by this item is incorporated by reference from the discussion under the heading "Financial Instruments" in Management's Discussion and Analysis of Financial Condition and Results of Operations on pages 37 through 39 of our 2002 Annual Report.

Item 8. Financial Statements and Supplementary Data.

Information required by this item is incorporated by reference from the Report of Independent Accountants on page 42 of our 2002 Annual Report and from our consolidated financial statements and related notes on pages 43 through 75 of our 2002 Annual Report.

Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure.

None.

PART III

Item 10. Directors and Executive Officers of the Registrant.

The following table sets forth information as to persons who serve as our executive officers.

Name	Age	Position
Donald K. Peterson	53	Chairman and Chief Executive Officer
Stephan Clark	49	Group Vice President, Connectivity Solutions
Pamela F. Craven	49	Senior Vice President, General Counsel and Secretary
Louis J. D'Ambrosio	38	Group Vice President, Worldwide Services
Michael A. Dennis	44	Senior Vice President, Services Strategy and Business Development
Maryanne DiMarzo	51	Senior Vice President, Human Resources
David P. Johnson	42	Group Vice President, Small and Medium Business Solutions
Garry K. McGuire, Sr.	56	Chief Financial Officer and Senior Vice President, Operations

Michael Thurk

Group Vice President, Converged Systems and Applications

Information about our Directors, including Mr. Peterson, is incorporated by reference from the discussion under Proposal 1 set forth in our Proxy Statement for the 2003 Annual Meeting of Shareholders.

Stephan Clark has been our Group Vice President, Connectivity Solutions since August 1, 2002. From September 30, 2000 until July 31, 2002, Mr. Clark was our Vice President, Connectivity Solutions. From January 2000 until September 30, 2000, he was responsible for global management of Lucent Technologies Inc.'s ("Lucent") Connectivity Solutions business. From 1994 to 1999, Mr. Clark served as Sales and Marketing Vice President for Lucent's Power Systems business.

Pamela F. Craven has been our Senior Vice President, General Counsel and Secretary since August 1, 2002. From September 30, 2000 until July 31, 2002, Mrs. Craven was our Vice President, General Counsel and Secretary. Mrs. Craven was a director of Avaya from its inception until September 30, 2000 and was Vice President, General Counsel and Secretary of Lucent Technologies Inc.'s ("Lucent") Enterprise Networks Group from March 2000 until September 30, 2000. Mrs. Craven served as Vice President, Law for Lucent from November 1995 to April 2000 and was also Secretary of Lucent from February 1, 1999 until April 2000.

Louis J. D'Ambrosio has been our Group Vice President, Worldwide Services, since December 19, 2002. Prior to December 19, 2002, Mr. D'Ambrosio served in a number of executive positions with International Business Machines Corporation, including most recently as Vice President of Worldwide, Sales and Global Operations-Software Business. Mr. D'Ambrosio joined IBM in 1985.

Michael A. Dennis has been our Senior Vice President, Services Strategy and Business Development since December 19, 2002. From August 1, 2002 through December 18, 2002, Mr. Dennis was our Group Vice President, Worldwide Services. Mr. Dennis was our Vice President of Worldwide Operations and Services from September 30, 2000 until July 31, 2002. Mr. Dennis was Vice President of U.S. Services for Lucent Technologies Inc.'s ("Lucent") Enterprise Networks Group from April 2000 until September 30, 2000. He joined AT&T Corp. in July 1981 and moved to Lucent following its spin-off in 1996. Mr. Dennis has held various positions at Lucent including Sales Vice President and Field Services Vice President.

Maryanne DiMarzo has been our Senior Vice President, Human Resources since August 1, 2002. Ms. DiMarzo was our Vice President, Human Resources from September 30, 2000 until June 30, 2002. Ms. DiMarzo was Vice President, Human Resources, for Lucent Technologies Inc.'s ("Lucent") Enterprise Networks Group from April 2000 until September 30, 2000. From 1997 until March 200, Ms. DiMarzo was Human Resources Vice Presidentof the Corporate Centers at Lucent.

David P. Johnson has been our Group Vice President, Small and Medium Business Solutions since August 1, 2002. Mr. Johnson was our Vice President of Worldwide Sales from September 30, 2000 until July 31, 2002. Mr. Johnson was Vice President of Worldwide Sales for Lucent Technologies Inc.'s ("Lucent") Enterprise Networks Group from April 2000 until September 30, 2000. He joined AT&T Corp. in 1982 and moved to Lucent following its spin-off in 1996. Mr. Johnson has held various positions at Lucent, including International President of Enterprise Networks and Regional President of Asia/Pacific Region.

Garry K. McGuire, Sr. has been our Chief Financial Officer since September 30, 2000 and our Senior Vice President, Operations, since January 1, 2002. Mr. McGuire was Chief Financial Officer for Lucent Technologies Inc.'s ("Lucent") Enterprise Networks Group from May 2000 until September 30, 2000. Mr. McGuire was a consultant to Kleiner, Perkins, Caufield and Byers/Broadband Office from August 1999 to December 1999. He was President and Chief Executive Officer of Williams

Communications Solutions, LLC, from April 1997 to July 1999, and was President of Nortel Communications Systems, LLC ("Nortel"), from September 1995 until April 1997.

Michael Thurk has been our Group Vice President, Converged Systems and Applications since August 1, 2002. Mr. Thurk was our GroupVice President, Systems, from January 2002 until July 31, 2002. From June 1998 until December 2001, Mr. Thurk held various positions at Ericsson Datacom Inc., including President and Executive Vice President, Division Data Backbone and Optical Networks. Mr. Thurk was President of Xyplex Networks from June 1996 until June 1998.

Item 11. Executive Compensation

Information required by this item is incorporated by reference from the discussion under the heading Executive Compensation and Other Information in our Proxy Statement for the 2003 Annual Meeting of Shareholders.

Item 12. Security Ownership of Certain Beneficial Owners and Management.

Information required by this item is incorporated by reference from the discussion under the heading Security Ownership of Certain Beneficial Owners and Management and under the heading Executive Compensation and Other Information- Equity Compensation Plan Information as of September 30, 2002 in our Proxy Statement for the 2003 Annual Meeting of Shareholders.

Item 13. Certain Relationships and Related Transactions.

Information required by this item is incorporated by reference from the discussion under the heading Corporate Governance and Related Matters, Certain Relationships and Related Party Transactions in our Proxy Statement for the 2003 Annual Meeting of Shareholders.

Item 14. Controls and Procedures.

We have established disclosure controls and procedures to ensure that material information relating to the Company, including its consolidated subsidiaries, is made known to the officers who certify the Company's financial reports and to other members of senior management and the Board of Directors.

Based on their evaluation as of the end of the period covered by this Annual Report on Form 10-K, the principal executive officer and principal financial officer of Avaya Inc. have concluded that Avaya Inc.'s disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934) are effective to ensure that the information required to be disclosed by Avaya Inc. in reports that it files or submits under the Securities Exchange Act of 1934 is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms.

There were no significant changes in Avaya Inc.'s internal control over financial reporting during Avaya Inc.'s fourth fiscal quarter that has materially affected, or is reasonably likely to materially affect the Company's ability to record, process, summarize and report financial information.

PART IV

Item 15. Exhibits, Financial Statement Schedules, and Reports on Form 8-K.

(a)

Documents filed as a part of this Annual Report on Form 10-K:

(1): Financial Statements:

		Page(s) in our 2002 Annual Report to Shareholders
(i)	Consolidated Statements of Operations	61
(ii)	Consolidated Balance Sheets	62
(iii)	Consolidated Statements of Changes in Stockholders' Equity and of Comprehensive Income (Loss)	63
(iv)	Consolidated Statements of Cash Flows	64
(v)	Notes to Consolidated Financial Statements	65-120

(2): Financial Statement Schedules:

(i)

Schedule II—Valuation and Qualifying Accounts

Page 36 of
this Annual
Report on
Form 10-K

REPORT OF INDEPENDENT ACCOUNTANTS ON
FINANCIAL STATEMENT SCHEDULE

To the Board of Directors of Avaya Inc.:

Our audits of the consolidated financial statements referred to in our report dated November 27, 2002 appearing in the 2002 Annual Report to Shareholders of Avaya Inc. (which report and consolidated financial statements are incorporated by reference in this Annual Report on Form 10-K) also included an audit of the financial statement schedule listed in Item 15(a)(2) of this Form 10-K. In our opinion, this financial statement schedule presents fairly, in all material respects, the information set forth therein when read in conjunction with the related consolidated financial statements.

/s/ PRICEWATERHOUSECOOPERS LLP

PricewaterhouseCoopers LLP
New York, New York
November 27, 2002

Separate financial statements of subsidiaries not consolidated and 50 percent or less owned persons are omitted since no such entity constitutes a "significant subsidiary" pursuant to the provisions of Regulation S-X, Article 3-09.

(3): Exhibits:

The following documents are filed as Exhibits to this Annual Report on Form 10-K or incorporated by reference herein:

Exhibit Number
2		Contribution and Distribution Agreement†
3.1		Restated Certificate of Incorporation of Avaya Inc.†
3.2		Amended and Restated By-laws of Avaya Inc., as amended on July 18, 2002(4)
4.1		Specimen Common Stock certificate†
4.2		Restated Certificate of Incorporation of Avaya Inc. (incorporated by reference as Exhibit 3.1 hereto)†
4.3		Amended and Restated By-laws of Avaya Inc. (filed as Exhibit 3.2 hereto)(4)
4.4		Rights Agreement between Avaya Inc. and The Bank of New York, as Rights Agent†
4.5		Amendment No. 1 to Rights Agreement between Avaya Inc. and the Bank of New York as Rights Agent (5)
4.6		Form of Certificate of Designations of Series A Junior Participating Preferred Stock (attached as Exhibit A to the Rights Agreement filed as Exhibit 4.4 hereto)†
4.7		Form of Right Certificate (attached as Exhibit B to the Rights Agreement incorporated by reference as Exhibit 4.4 hereto)†
4.8		Preferred Stock Certificate(1)
4.9		Series A Warrant(1)
4.10		Series B Warrant(1)
4.11		Form of Indenture between Avaya Inc. and The Bank of New York, as Trustee(1)

4.12		Form of Supplemental Indenture between the Company and The Bank of New York, as Trustee, relating to the Liquid Yield Options Notes due 2021 (Zero Coupon-Senior)(3)
4.13		Series C Warrant(13)
10.22		Second Supplemental Indenture, dated as of March 28, 2002, between the Company and The Bank of New York, as Trustee(6)
10.23		Form of Global Note(6)
10.1		Contribution and Distribution Agreement (incorporated by reference as Exhibit 2 hereto)†
10.2		Interim Services and Systems Replication Agreement†
10.3		Employee Benefits Agreement†
10.4		Tax Sharing Agreement†
10.5		Avaya Inc. Short Term Incentive Plan†
10.6		Avaya Inc. 2000 Long Term Incentive Plan†
10.7		Avaya Inc. 2000 Long Term Incentive Plan Restricted Stock Unit Award Agreement†
10.8		Avaya Inc. 2000 Long Term Incentive Plan Nonstatutory Stock Option Agreement†
10.9		Avaya Inc. Deferred Compensation Plan†
10.10		Employment Agreement of Mr. Peterson, dated August 8, 1995†
10.11		Avaya Inc. Supplemental Pension Plan†
10.12		Avaya Inc. 2000 Stock Compensation Plan for Non-Employee Directors†
10.13		Trademark License Agreement†
10.14		Patent and Technology License Agreement†
10.15		Technology Assignment and Joint Ownership Agreement†
10.16		Development Project Agreement†
10.17		Preferred Stock and Warrant Purchase Agreement†
10.18		Certificate of Designations, Preferences and Rights of Series B Convertible Participating Preferred Stock of Avaya Inc. (attached as Exhibit A to the Preferred Stock and Warrant Purchase Agreement incorporated by reference as Exhibit 10.17 hereto)†
10.20		364-Day Competitive Advance and Revolving credit facility Agreement, dated as of August 28, 2001 among Avaya Inc., Citibank, N.A., as Agent, Salomon Smith Barney, as Lead Arranger, The Chase Manhattan Bank and Deutsche Bank AG New York Branch and Credit Suisse First Boston, as Co-Syndication Agents, and the Lenders party thereto(7)
10.24		Five Year Competitive Advance and Revolving credit facility Agreement, dated as of September 25, 2000 among Lucent Technologies Inc., Avaya Inc., Citibank, N.A., as Agent, Salomon Smith Barney, as Lead Arranger, Bank One, NA, The Chase Manhattan Bank and Deutsche Bank AG New York and/or Cayman Islands Branches, as Co-Syndication Agents and Co-Arrangers, Commerzbank AG, as Co-Arranger and the Lenders party thereto(8)
10.25		Letter Amendment No. 1, dated as of August 10, 2001, to the Five Year Credit Agreement by and among Avaya Inc., Citibank, N.A., As Agent and the Lenders party thereto(2)

10.26		Severance Agreement, dated as of September 1, 2001, between the Company and Donald K. Peterson(9)
10.27		Stock Purchase Agreement by and among the Company and the Warburg Entities, dated as of March 10, 2002(10)
10.28		Conversion Agreement by and among the Company and the Warburg Entities, dated as of March 10, 2002(10)
10.29		Security Agreement, dated as of March 25, 2002, among the Company, certain subsidiaries of the Company and The Bank of New York, as Collateral Trustee.(6)
10.30		Collateral Agreement, dated as of March 25, 2002, among the Company, certain subsidiaries of the Company and The Bank of New York, as Collateral Trustee.(6)
10.31		Avaya Involuntary Separation Plan for Senior Officers(11)
10.32		Amended and Restated Five Year Competitive Advance and Revolving Credit Facility Agreement, dated as of September 3, 2002 among Avaya Inc., the lenders party to the Credit Agreement and Citibank, N.A., as Agent for such lenders(12)
10.33		Backstop Agreement, by and among the Company and the Warburg Entities, dated as of December 28, 2002(13)
13		The 2002 Annual Report to Shareholders, which, except for those portions incorporated by reference, is furnished solely for the information of the Commission and is not deemed "filed."*
21		List of Subsidiaries of Avaya Inc.(14)
23		Consent of PricewaterhouseCoopers LLP*
24		Power of Attorney(14)
31.1		Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes—Oxley Act of 2002.*
31.2		Certification of Chief Financial Officer pursuant to Section 302 of the Sabranes—Oxley Act of 2002.*
32.1		Certification of Donald K. Peterson pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*
32.2		Certification of Garry K. McGuire Sr. pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*

†: Incorporated by reference from Avaya's Registration Statement on Form 10 (Reg. No. 1-15951), declared effective by the Securities and Exchange Commission on September 15, 2000.
*: Filed herewith
(1): Incorporated by reference from Avaya's Registration Statement on Form S-3 (Reg. No. 333-57962), declared effective by the Commission on May 24, 2001.
(2): Incorporated by reference from Avaya's Quarterly Report on Form 10-Q for the quarter ended June 30, 2001.
(3): Incorporated by reference from Avaya's Registration Statement on Form 8-A dated October 30, 2001.

(4)

Incorporated by reference from Avaya's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002.

(5)

Incorporated by reference from Avaya's Current Report on Form 8-K dated February 27, 2002.

(6)

Incorporated by reference from Avaya's Current Report on Form 8-K dated March 28, 2002.

(7)

Incorporated by reference from Avaya's Annual Report on Form 10-K for the year ended September 30, 2001.

(8)

Incorporated by reference from Avaya's Annual Report on Form 10-K for the year ended September 30, 2000.

(9)

Incorporated by referemce from Avaya's Quarterly Report on Form 10-Q for the quarter ended December 31, 2001.

(10)

Incorporated by reference from Avaya's Current Report on Form 8-K dated March 11, 2002.

(11)

Incorporated by referemce from Avaya's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002.

(12)

Incorporated by reference from Avaya's Quarterly Report on Form 8-K dated September 4, 2002.

(13)

Incorporated by reference from Avaya's Registration Statement on Form S-4 filed on December 23, 2002.

(14)

Incorporated by reference from Avaya's Annual Report on Form 10-K for the year ended September 30, 2002, filed December 23, 2002.

(b)

Reports on Form 8-K during the last quarter of the fiscal year covered by this Report:

1.: August 12, 2002—Item 9. Regulation FD Disclosure—Avaya furnished information regarding adjustments to its previously announced financial results for the fiscal quarter ended June 30, 2002.
2.: August 14, 2002—Item 9. Regulation FD Disclosure—Avaya furnished copies of the sworn statements of its principal executive officer and principal financial officer pursuant to SEC Order No. 4-460.
3.: September 3, 2002—Item 5. Other Events—Avaya disclosed amendments to its five-year credit facility.

AVAYA INC. AND SUBSIDIARIES

SCHEDULE II—VALUATION AND QUALIFYING ACCOUNTS

(dollars in millions)

Column A	Column B		Column C		Column D		Column E
	Balance at Beginning of Period		Additions Charged to Costs & Expenses		Charged to Other Accounts		Deductions		Balance at End of Period
Year 2002
Allowance for doubtful accounts	$	68	$	53		—	$	94	$	27
Deferred tax asset valuation allowance		49		364		202		3		612
Year 2001
Allowance for doubtful accounts	$	62	$	53	$	—	$	47	$	68
Deferred tax asset valuation allowance		49		—		—		—		49
Year 2000
Allowance for doubtful accounts		58		36		—		32		62
Deferred tax asset valuation allowance		73		—		—		24		49

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

		AVAYA INC.
		By:	/s/ GARRY K MCGUIRE SR. Garry K. McGuire Sr. Chief Financial Officer and Senior Vice President, Corporate Development

August 12, 2003

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons in the capacities and on the date indicated.

Signature	Title	Date
Principal Executive Officer:
/s/ DONALD K. PETERSON Donald K. Peterson	Chairman and Chief Executive Officer	August 12, 2003
Principal Financial Officer:
/s/ GARRY K. MCGUIRE SR. Garry K. McGuire Sr.	Chief Financial Officer and Senior Vice President, Corporate Development	August 12, 2003
Principal Accounting Officer:
/s/ AMARNATH K. PAI Amarnath K. Pai	Vice President, Finance Operations and Controller	August 12, 2003
Directors:
Bruce Bond	Director
Joseph P. Landy	Director
/s/ GARRY K. MCGUIRE SR., ATTORNEY-IN-FACT Mark Leslie	Director	August 12, 2003

/s/ GARRY K. MCGUIRE SR., ATTORNEY-IN-FACT Philip Odeen	Director	August 12, 2003
/s/ GARRY K. MCGUIRE SR., ATTORNEY-IN-FACT Daniel C. Stanzione	Director	August 12, 2003
/s/ GARRY K. MCGUIRE SR., ATTORNEY-IN-FACT Paula Stern	Director	August 12, 2003
Anthony Terracciano	Director
/s/ GARRY K. MCGUIRE SR., ATTORNEY-IN-FACT Ronald Zarrella	Director	August 12, 2003

EXHIBIT INDEX

Exhibit Number				Page Number
2		Contribution and Distribution Agreement†
3.1		Restated Certificate of Incorporation of Avaya Inc.†
3.2		Amended and Restated By-laws of Avaya Inc., as amended on July 18, 2002(4)
4.1		Specimen Common Stock certificate†
4.2		Restated Certificate of Incorporation of Avaya Inc. (incorporated by reference as Exhibit 3.1 hereto)†
4.3		Amended and Restated By-laws of Avaya Inc. (filed as Exhibit 3.2 hereto)(4)
4.4		Rights Agreement between Avaya Inc. and The Bank of New York, as Rights Agent†
4.5		Amendment No. 1 to Rights Agreement between Avaya Inc. and the Bank of New York as Rights Agent(5)
4.6		Form of Certificate of Designations of Series A Junior Participating Preferred Stock (attached as Exhibit A to the Rights Agreement filed as Exhibit 4.4 hereto)†
4.7		Form of Right Certificate (attached as Exhibit B to the Rights Agreement incorporated by reference as Exhibit 4.4 hereto)†
4.8		Preferred Stock Certificate(1)
4.9		Series A Warrant(1)
4.10		Series B Warrant(1)
4.11		Form of Indenture between Avaya Inc. and The Bank of New York, as Trustee(1)
4.12		Form of Supplemental Indenture between the Company and The Bank of New York, as Trustee, relating to the Liquid Yield Options Notes due 2021 (Zero Coupon-Senior)(3)
4.13		Series C Warrant (13)
10.22		Second Supplemental Indenture, dated as of March 28, 2002, between the Company and The Bank of New York, as Trustee(6)
10.23		Form of Global Note(6)
10.1		Contribution and Distribution Agreement (incorporated by reference as Exhibit 2 hereto)†
10.2		Interim Services and Systems Replication Agreement†
10.3		Employee Benefits Agreement†
10.4		Tax Sharing Agreement†
10.5		Avaya Inc. Short Term Incentive Plan†
10.6		Avaya Inc. 2000 Long Term Incentive Plan†
10.7		Avaya Inc. 2000 Long Term Incentive Plan Restricted Stock Unit Award Agreement†
10.8		Avaya Inc. 2000 Long Term Incentive Plan Nonstatutory Stock Option Agreement†
10.9		Avaya Inc. Deferred Compensation Plan†
10.10		Employment Agreement of Mr. Peterson, dated August 8, 1995†
10.11		Avaya Inc. Supplemental Pension Plan†
10.12		Avaya Inc. 2000 Stock Compensation Plan for Non-Employee Directors†
10.13		Trademark License Agreement†

10.14		Patent and Technology License Agreement†
10.15		Technology Assignment and Joint Ownership Agreement†
10.16		Development Project Agreement†
10.17		Preferred Stock and Warrant Purchase Agreement†
10.18		Certificate of Designations, Preferences and Rights of Series B Convertible Participating Preferred Stock of Avaya Inc. (attached as Exhibit A to the Preferred Stock and Warrant Purchase Agreement incorporated by reference as Exhibit 10.17 hereto)†
10.20		364-Day Competitive Advance and Revolving credit facility Agreement, dated as of August 28, 2001 among Avaya Inc., Citibank, N.A., as Agent, Salomon Smith Barney, as Lead Arranger, The Chase Manhattan Bank and Deutsche Bank AG New York Branch and Credit Suisse First Boston, as Co-Syndication Agents, and the Lenders party thereto(7)
10.24		Five Year Competitive Advance and Revolving credit facility Agreement, dated as of September 25, 2000 among Lucent Technologies Inc., Avaya Inc., Citibank, N.A., as Agent, Salomon Smith Barney, as Lead Arranger, Bank One, NA, The Chase Manhattan Bank and Deutsche Bank AG New York and/or Cayman Islands Branches, as Co-Syndication Agents and Co-Arrangers, Commerzbank AG, as Co-Arranger and the Lenders party thereto(8)
10.25		Letter Amendment No. 1, dated as of August 10, 2001, to the Five Year Credit Agreement by and among Avaya Inc., Citibank, N.A., As Agent and the Lenders party thereto(2)
10.26		Severance Agreement, dated as of September 1, 2001, between the Company and Donald K. Peterson(9)
10.27		Stock Purchase Agreement by and among the Company and the Warburg Entities, dated as of March 10, 2002(10)
10.28		Conversion Agreement by and among the Company and the Warburg Entities, dated as of March 10, 2002(10)
10.29		Security Agreement, dated as of March 25, 2002, among the Company, certain subsidiaries of the Company and The Bank of New York, as Collateral Trustee.(6)
10.30		Collateral Agreement, dated as of March 25, 2002, among the Company, certain subsidiaries of the Company and The Bank of New York, as Collateral Trustee.(6)
10.31		Avaya Involuntary Separation Plan for Senior Officers(11)
10.32		Amended and Restated Five Year Competitive Advance and Revolving Credit Facility Agreement, dated as of September 3, 2002 among Avaya Inc., the lenders party to the Credit Agreement and Citibank, N.A., as Agent for such lenders(12)
10.33		Backstop Agreement, by and among the Company and the Warburg Entities, dated as of December 28, 2002(13)
13		The 2002 Annual Report to Shareholders, which, except for those portions incorporated by reference, is furnished solely for the information of the Commission and is not deemed "filed."*
21		List of Subsidiaries of Avaya Inc.(14)
23		Consent of PricewaterhouseCoopers LLP*
24		Power of Attorney(14)

31.1		Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes—Oxley Act of 2002.*
31.2		Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes—Oxley Act of 2002.*
32.1		Certification of Donald K. Peterson pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*
32.2		Certification of Garry K. McGuire Sr. pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*

†		Incorporated by reference from Avaya's Registration Statement on Form 10 (Reg. No. 1-15951), declared effective by the Securities and Exchange Commission on September 15, 2000.
*		Filed herewith
(1)		Incorporated by reference from Avaya's Registration Statement on Form S-3 (Reg. No. 333-57962), declared effective by the Commission on May 24, 2001.
(2)		Incorporated by reference from Avaya's Quarterly Report on Form 10-Q for the quarter ended June 30, 2001.
(3)		Incorporated by reference from Avaya's Registration Statement on Form 8-A dated October 30, 2001.
(4)		Incorporated by reference from Avaya's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002.
(5)		Incorporated by reference from Avaya's Current Report on Form 8-K dated February 27, 2002.
(6)		Incorporated by reference from Avaya's Current Report on Form 8-K dated March 28, 2002.
(7)		Incorporated by reference from Avaya's Annual Report on Form 10-K for the year ended September 30, 2001.
(8)		Incorporated by reference from Avaya's Annual Report on Form 10-K for the year ended September 30, 2000.
(9)		Incorporated by referemce from Avaya's Quarterly Report on Form 10-Q for the quarter ended December 31, 2001.
(10)		Incorporated by reference from Avaya's Current Report on Form 8-K dated March 11, 2002.
(11)		Incorporated by referemce from Avaya's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002.
(12)		Incorporated by reference from Avaya's Quarterly Report on Form 8-K dated September 4, 2002.
(13)		Incorporated by reference from Avaya's Registration Statement on Form S-4 filed on December 23, 2002.
(14)		Incorporated by reference from Avaya's Annual Report on Form 10-K for the year ended September 30, 2002, filed December 23, 2002.

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DOCUMENTS INCORPORATED BY REFERENCE
EXPLANATORY NOTE
TABLE OF CONTENTS
PART I
PART II
PART III
PART IV
REPORT OF INDEPENDENT ACCOUNTANTS ON FINANCIAL STATEMENT SCHEDULE
AVAYA INC. AND SUBSIDIARIES SCHEDULE II—VALUATION AND QUALIFYING ACCOUNTS (dollars in millions)
SIGNATURES
EXHIBIT INDEX