Exhibit 10.31

FORM OF OFFER LETTER FOR EXECUTIVE OFFICERS

[RIGHTNOW TECHNOLOGIES, INC. LETTERHEAD]

[DATE]

[NAME]

c/o RightNow Technologies, Inc.

136 Enterprise Blvd.

Bozeman, MT  59718

Dear [NAME],

I am pleased to offer you a full-time position with RightNow Technologies (“RightNow”) as [POSITION] located in Bozeman, Montana.  If you accept this offer, you will report to Greg Gianforte, Chief Executive Officer.  Your start date will be effective upon your acceptance of this offer.

Your on Target Earnings (OTE) will be [OTE], comprising a base of [BASE SALARY] per year with an on-target bonus potential of [BONUS POTENTIAL] per annum.  In addition, [OPTION SHARES] of RightNow common stock, which will vest over four years and be governed by the terms of the applicable stock option agreement.

[REPORTING]

[INDEMNIFICATION]

Any capitalized terms in this letter shall have the same meaning as in the attachment to this letter.

Termination of Employment:  You will receive the following benefits if your employment with the Company (or any successor company or affiliated entity with which you are then employed) is terminated by the Company or such other employer without Cause:

(i)	acceleration of [TERMINATION ACCELERATION]of your then unvested stock options in connection with the attendant stock option award, and stock option awards made after the date of this letter, and subject to the terms and conditions of each such stock option agreement that is executed by you and the Company; and
(ii)	[TERMINATION SEVERANCE] salary continuation at your then current on target earnings (OTE) as determined by the Company’s Compensation Committee from time to time.

Termination of Employment following a Change of Control:  In lieu of the benefits referred to above, you will receive the following benefits if (a) your employment with the Company (or any successor company or affiliated entity with which you are then employed) is terminated by the Company or such other employer without Cause within twelve months following the date of a Change in Control of the Company; or (b) your employment with the Company (or any successor company or affiliated entity with which you are then employed) is terminated by you for Good Reason within twelve months following the date of a Change in Control of the Company:

(i)	acceleration of [CHANGE OF CONTROL ACCELERATION] of your then unvested stock options in connection with the attendant stock option award, and stock option awards made after the date of this letter, and subject to the terms and conditions of each such stock option agreement that is executed by you and the Company; and
(ii)	[CHANGE OF CONTROL SEVERANCE] salary continuation at your then current on target earnings (OTE) as determined by the Company’s Compensation Committee from time to time.

The above-listed termination benefits will apply to your approved option grant and all option grants in the future.

Actions:  If this offer meets with your approval, please take the following actions:

1.Sign this letter to indicate your acceptance and return a copy to Vicki Pollington.

2.Return a copy of the signed Indemnification Agreement to Vicki Pollington.

3.Retain one copy of each document for your records.

We look forward to working with you in your new position.

RIGHTNOW TECHNOLOGIES, INC.

By:
	Greg Gianforte	[NAME]
		Date: [ACCEPTANCE DATE]

ATTACHMENT

DEFINITIONS

“Change in Control” shall mean a change in ownership or control of the Company effected through any of the following transactions:

1.	merger, consolidation or other reorganization unless securities representing more than 50% of the total combined voting power of the voting securities of the successor corporation are immediately thereafter beneficially owned, directly or indirectly and in substantially the same proportion, by the persons who beneficially owned the Company’s outstanding voting securities immediately prior to such transaction;
2.	the sale, transfer or other disposition of all or substantially all of the Company’s assets;
3.	the acquisition, directly or indirectly by any person or related group of persons (other than the Company or a person that directly or indirectly controls, is controlled by, or is under common control with, the Company), of beneficial ownership (within the meaning of Rule 13d-3 of the Exchange Act) of securities possessing more than 50% of the total combined voting power of the Company’s outstanding securities pursuant to a tender or exchange offer made directly to the Company’s stockholders; or
4.	a change in the composition of the Board of Directors over a period of 36 consecutive months or less such that a majority of the directors ceases, by reason of one or more contested elections for directorship, to be comprised of individuals who either (i) have been directors continuously since the beginning of such period or (ii) have been elected or nominated for election as directors during such period by at least a majority of the directors described in clause (i) who were still in office at the time the Board of Directors approved such election or nomination.

Following a Change in Control, “Company” shall refer to the successor corporation in the transaction.

Termination of employment for “Cause” shall mean termination by the Company of your employment based upon (i) the willful and continued failure by you substantially to perform your duties and obligations (other than any such failure resulting from your incapacity due to physical or mental illness or any such actual or anticipated failure resulting from your termination for “Good Reason” as defined below), (ii) your conviction or plea bargain in connection with the commission or alleged commission of any felony or gross misdemeanor involving moral turpitude, fraud or misappropriation of funds, or (iii) your willful engaging in misconduct which causes substantial injury to the Company, its other employees or its clients, whether monetarily or otherwise.  For purposes of this paragraph, no action or failure to act on your part shall be considered “willful” unless done, or omitted to be done, by you in bad faith and without reasonable belief that your action or omission was in the best interests of the Company.

“Good Reason” shall mean the occurrence of any of the following events following a Change in Control, except for the occurrence of such an event in connection with the termination of your employment by the Company (or any successor company or affiliated entity then employing you) for Cause, Disability or death:

1.the assignment to you of employment duties or responsibilities which are not substantially comparable in responsibility and status to the employment duties and responsibilities you held immediately prior to the Change in Control;

2.a reduction in your base salary as in effect immediately prior to the Change in Control or as the same may be increased from time to time during the term of this Agreement; or

3.requiring you to work in a location more than 50 miles from your office location immediately prior to the Change in Control, except for requirements of temporary travel on the Company’s business to an extent substantially consistent with your business travel obligations immediately prior to the Change in Control.

SCHEDULE OF MATERIAL DIFFERENCES
TO EXHIBIT 10.31

Name	Date	Position	OTE		Base Salary		Bonus Potential		Reporting	Indemnification
Jeffrey C. Davison	January 28, 2008	Vice President and Chief Financial Officer	$	300,000	$	200,000	$	100,000	Your position will meet the requirements of SEC Rule 16a-1, and accordingly you will be designated as an officer of RightNow Technologies, Inc. (the “Company”) for the purpose of Section 16 of the Securities and Exchange Act of 1934 (“Executive Officer”). As an Executive Officer, there will be additional SEC reporting requirements that pertain to your employment and remuneration. You are herewith provided with a copy of the Company’s Section 16 Manual, which you should carefully review.	In addition, the Company has adopted a policy of indemnifying its Executive Officers and directors for certain types of liabilities. In this regard, I enclose a copy of our standard indemnification agreement for your review and signature.
Susan J. Carstensen	January 28, 2008	Vice President and Chief Operating Officer	$	400,000	$	240,000	$	160,000	N/A. However, Ms. Carstensen’s previous designation as a Section 16 officer continues.	N/A. However, Ms. Carstensen previously signed RightNow’s standard indemnification agreement.

Name	Option Shares	Termination Acceleration		Termination Severance	Change of Control Acceleration		Change of Control Severance	January 29, 2008
Jeffrey C. Davison	the Board has approved a new grant to you of options to purchase 75,000 shares	12.5	%	6 months	100	%	6 months	January 29, 2008
Susan J. Carstensen	the Board has approved a new grant to you of options to purchase 100,000 shares	12.5	%	6 months	100	%	6 months	January 29, 2008

This schedule sets forth the material terms, to the extent they are different, of the offer letters with each of Jeff Davison and Susan Carstensen.  The form is filed herewith.