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Schedule of Fair Values of Assets Acquired and Liabilities Assumed (Detail) (USD $)
In Thousands, unless otherwise specified
Jan. 31, 2013
2Catalyze, Inc.
Jan. 31, 2013
2Catalyze, Inc.
Developed Technology
Aug. 13, 2012
Buddy Media, Inc.
Aug. 13, 2012
Buddy Media, Inc.
Developed Technology
Sep. 04, 2012
GoInstant, Inc.
Sep. 04, 2012
GoInstant, Inc.
Developed Technology
Jan. 31, 2013
Radian6 Technologies, Inc.
May 31, 2011
Radian6 Technologies, Inc.
May 31, 2011
Radian6 Technologies, Inc.
Developed Technology
Sep. 20, 2011
Assistly, Inc.
Sep. 20, 2011
Assistly, Inc.
Developed Technology
Dec. 16, 2011
Model Metrics
Business Acquisition [Line Items]                        
Current assets     $ 35,609                  
Tangible assets             12,364          
Net tangible assets 758       473         1,563   6,556
Other noncurrent assets     3,424                  
Deferred tax liability (1,671)                 (3,286)    
Deferred tax asset                       636
Current and noncurrent liabilities     (16,437)   (1,771)   (12,757)          
Deferred revenue     (3,281)       (680)          
Deferred tax liability     (2,436)       (27,306)          
Customer relationships 5,970 4,970 78,340 65,210   6,560 103,000 103,000 84,200 14,360 13,960 3,050
Goodwill 45,579   640,534   45,295   262,027     46,038   56,502
Net assets acquired $ 50,636   $ 735,753   $ 50,557   $ 336,648     $ 58,675   $ 66,744