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Proc-Type: 2001,MIC-CLEAR
Originator-Name: webmaster@www.sec.gov
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<SEC-DOCUMENT>0001181431-04-041316.txt : 20040823
<SEC-HEADER>0001181431-04-041316.hdr.sgml : 20040823
<ACCEPTANCE-DATETIME>20040823172140
ACCESSION NUMBER:		0001181431-04-041316
CONFORMED SUBMISSION TYPE:	4
PUBLIC DOCUMENT COUNT:		1
CONFORMED PERIOD OF REPORT:	20040819
FILED AS OF DATE:		20040823
DATE AS OF CHANGE:		20040823

REPORTING-OWNER:	

	OWNER DATA:	
		COMPANY CONFORMED NAME:			RUSSELL EDWARD S
		CENTRAL INDEX KEY:			0001231482

	FILING VALUES:
		FORM TYPE:		4
		SEC ACT:		1934 Act
		SEC FILE NUMBER:	000-30901
		FILM NUMBER:		04992560

	MAIL ADDRESS:	
		STREET 1:		875 MAHLER RD
		STREET 2:		STE 280
		CITY:			BURLINGAME
		STATE:			CA
		ZIP:			94010

ISSUER:		

	COMPANY DATA:	
		COMPANY CONFORMED NAME:			SUPPORTSOFT INC
		CENTRAL INDEX KEY:			0001104855
		STANDARD INDUSTRIAL CLASSIFICATION:	SERVICES-COMPUTER PROCESSING & DATA PREPARATION [7374]
		IRS NUMBER:				943282005
		STATE OF INCORPORATION:			DE
		FISCAL YEAR END:			1231

	BUSINESS ADDRESS:	
		STREET 1:		575 BROADWAY
		CITY:			REDWOOD
		STATE:			CA
		ZIP:			94063
		BUSINESS PHONE:		6502334539

	MAIL ADDRESS:	
		STREET 1:		575 BROADWAY
		CITY:			REDWOOD
		STATE:			CA
		ZIP:			94063

	FORMER COMPANY:	
		FORMER CONFORMED NAME:	SUPPORT COM INC
		DATE OF NAME CHANGE:	20000201
</SEC-HEADER>
<DOCUMENT>
<TYPE>4
<SEQUENCE>1
<FILENAME>rrd51010.xml
<DESCRIPTION>RUSSELL FORM 4 8.19.04
<TEXT>
<XML>
<?xml version="1.0"?>
<ownershipDocument>

    <schemaVersion>X0202</schemaVersion>

    <documentType>4</documentType>

    <periodOfReport>2004-08-19</periodOfReport>

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        <issuerName>SUPPORTSOFT INC</issuerName>
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        </reportingOwnerId>
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            <rptOwnerStreet1>DIAMONDHEAD VENTURES</rptOwnerStreet1>
            <rptOwnerStreet2>2200 SAND HILL ROAD, SUITE 110</rptOwnerStreet2>
            <rptOwnerCity>MENLO PARK</rptOwnerCity>
            <rptOwnerState>CA</rptOwnerState>
            <rptOwnerZipCode>94025</rptOwnerZipCode>
            <rptOwnerStateDescription></rptOwnerStateDescription>
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    <ownerSignature>
        <signatureName>/s/ Edward S. Russell</signatureName>
        <signatureDate>2004-08-23</signatureDate>
    </ownerSignature>
</ownershipDocument>

</XML>
</TEXT>
</DOCUMENT>
</SEC-DOCUMENT>
-----END PRIVACY-ENHANCED MESSAGE-----