-----BEGIN PRIVACY-ENHANCED MESSAGE-----
Proc-Type: 2001,MIC-CLEAR
Originator-Name: webmaster@www.sec.gov
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 TWSM7vrzLADbmYQaionwg5sDW3P6oaM5D3tdezXMm7z1T+B+twIDAQAB
MIC-Info: RSA-MD5,RSA,
 GQKiGFyzCpNFrcZVsroVp9a8CNcU0sT9XlUN6rVDS1iyh/Vg6G1y6VMrNNYWKxOq
 Uicetuhni1anQLyuQ8GqGw==

<SEC-DOCUMENT>0001181431-04-009460.txt : 20040213
<SEC-HEADER>0001181431-04-009460.hdr.sgml : 20040213
<ACCEPTANCE-DATETIME>20040213191721
ACCESSION NUMBER:		0001181431-04-009460
CONFORMED SUBMISSION TYPE:	5
PUBLIC DOCUMENT COUNT:		1
CONFORMED PERIOD OF REPORT:	20031231
FILED AS OF DATE:		20040213

REPORTING-OWNER:	

	OWNER DATA:	
		COMPANY CONFORMED NAME:			BEATTIE BRIAN M
		CENTRAL INDEX KEY:			0001231490

	FILING VALUES:
		FORM TYPE:		5
		SEC ACT:		1934 Act
		SEC FILE NUMBER:	000-30901
		FILM NUMBER:		04601673

	MAIL ADDRESS:	
		STREET 1:		875 MAHLER RD
		STREET 2:		STE 280
		CITY:			BURLINGAME
		STATE:			CA
		ZIP:			94010

ISSUER:		

	COMPANY DATA:	
		COMPANY CONFORMED NAME:			SUPPORTSOFT INC
		CENTRAL INDEX KEY:			0001104855
		STANDARD INDUSTRIAL CLASSIFICATION:	SERVICES-COMPUTER PROCESSING & DATA PREPARATION [7374]
		IRS NUMBER:				943282005
		STATE OF INCORPORATION:			DE
		FISCAL YEAR END:			1231

	BUSINESS ADDRESS:	
		STREET 1:		575 BROADWAY
		CITY:			REDWOOD
		STATE:			CA
		ZIP:			94063
		BUSINESS PHONE:		6502334539

	MAIL ADDRESS:	
		STREET 1:		575 BROADWAY
		CITY:			REDWOOD
		STATE:			CA
		ZIP:			94063

	FORMER COMPANY:	
		FORMER CONFORMED NAME:	SUPPORT COM INC
		DATE OF NAME CHANGE:	20000201
</SEC-HEADER>
<DOCUMENT>
<TYPE>5
<SEQUENCE>1
<FILENAME>rrd31910.xml
<DESCRIPTION>FORM 5 - ESPP BEATTIE
<TEXT>
<XML>
<?xml version="1.0"?>
<ownershipDocument>

    <schemaVersion>X0201</schemaVersion>

    <documentType>5</documentType>

    <periodOfReport>2003-12-31</periodOfReport>

    <notSubjectToSection16>0</notSubjectToSection16>

    <form3HoldingsReported>0</form3HoldingsReported>

    <form4TransactionsReported>0</form4TransactionsReported>

    <issuer>
        <issuerCik>0001104855</issuerCik>
        <issuerName>SUPPORTSOFT INC</issuerName>
        <issuerTradingSymbol>SPRT</issuerTradingSymbol>
    </issuer>

    <reportingOwner>
        <reportingOwnerId>
            <rptOwnerCik>0001231490</rptOwnerCik>
            <rptOwnerName>BEATTIE BRIAN M</rptOwnerName>
        </reportingOwnerId>
        <reportingOwnerAddress>
            <rptOwnerStreet1>SUPPORTSOFT</rptOwnerStreet1>
            <rptOwnerStreet2>575 BROADWAY</rptOwnerStreet2>
            <rptOwnerCity>REDWOOD CITY</rptOwnerCity>
            <rptOwnerState>CA</rptOwnerState>
            <rptOwnerZipCode>94063</rptOwnerZipCode>
            <rptOwnerStateDescription></rptOwnerStateDescription>
        </reportingOwnerAddress>
        <reportingOwnerRelationship>
            <isDirector>0</isDirector>
            <isOfficer>1</isOfficer>
            <isTenPercentOwner>0</isTenPercentOwner>
            <isOther>0</isOther>
            <officerTitle>CFO and Exec VP Finance</officerTitle>
        </reportingOwnerRelationship>
    </reportingOwner>

    <nonDerivativeTable>
        <nonDerivativeTransaction>
            <securityTitle>
                <value>Common Stock</value>
            </securityTitle>
            <transactionDate>
                <value>2003-07-31</value>
            </transactionDate>
            <deemedExecutionDate>
                <value>2003-07-31</value>
            </deemedExecutionDate>
            <transactionCoding>
                <transactionFormType>5</transactionFormType>
                <transactionCode>J</transactionCode>
                <equitySwapInvolved>0</equitySwapInvolved>
            </transactionCoding>
            <transactionAmounts>
                <transactionShares>
                    <value>1000</value>
                    <footnoteId id="F1"/>
                </transactionShares>
                <transactionPricePerShare>
                    <value>1.879</value>
                </transactionPricePerShare>
                <transactionAcquiredDisposedCode>
                    <value>A</value>
                </transactionAcquiredDisposedCode>
            </transactionAmounts>
            <postTransactionAmounts>
                <sharesOwnedFollowingTransaction>
                    <value>6000</value>
                    <footnoteId id="F2"/>
                </sharesOwnedFollowingTransaction>
            </postTransactionAmounts>
            <ownershipNature>
                <directOrIndirectOwnership>
                    <value>D</value>
                </directOrIndirectOwnership>
            </ownershipNature>
        </nonDerivativeTransaction>
        <nonDerivativeHolding>
            <securityTitle>
                <value>Common Stock</value>
            </securityTitle>
            <transactionCoding></transactionCoding>
            <postTransactionAmounts>
                <sharesOwnedFollowingTransaction>
                    <value>260000</value>
                </sharesOwnedFollowingTransaction>
            </postTransactionAmounts>
            <ownershipNature>
                <directOrIndirectOwnership>
                    <value>I</value>
                </directOrIndirectOwnership>
                <natureOfOwnership>
                    <value>By Partnership</value>
                    <footnoteId id="F3"/>
                </natureOfOwnership>
            </ownershipNature>
        </nonDerivativeHolding>
    </nonDerivativeTable>

    <footnotes>
        <footnote id="F1">Shares acquired through Employee Stock Purchase Plan</footnote>
        <footnote id="F2">50 shares held by his daughter are no longer reportable, as she is no longer by definition deemed an indirect beneficiary of the reporting person.</footnote>
        <footnote id="F3">The reported securities are owned by the Beattie Limited Partnership.  The reporting person disclaims beneficial ownership of the reported securities, except to the extent of his pecuniary interest herein.</footnote>
    </footnotes>

    <ownerSignature>
        <signatureName>Brian M. Beattie</signatureName>
        <signatureDate>2004-02-13</signatureDate>
    </ownerSignature>
</ownershipDocument>

</XML>
</TEXT>
</DOCUMENT>
</SEC-DOCUMENT>
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