UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
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Washington, DC 20549
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FORM 8-K
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CURRENT REPORT
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Pursuant to Section 13 or 15(d) of the
Securities Exchange Act of 1934
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September 30, 2014
Date of report (Date of earliest event reported)
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SUPPORT.COM, INC.
(Exact Name of Registrant as Specified in Charter)
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Delaware
(State or Other
Jurisdiction
of Incorporation)
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000-30901
(Commission File No.)
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94-3282005
(I.R.S. Employer Identification No.)
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900 Chesapeake Drive, Floor 2, Redwood City, CA 94063
(Address of Principal Executive Offices) (Zip Code)
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(650) 556-9440
(Registrant’s telephone number, including area code)
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N/A
(Former Name or Former Address, if Changed Since Last Report)
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q
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Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
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q
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Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
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q
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Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
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Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
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SUPPORT.COM, INC.
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By:
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/s/ Gregory J. Wrenn
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Name:
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Gregory J. Wrenn
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Title:
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SVP Business Affairs, General Counsel & Secretary
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Exhibit No.
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Description
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10.1
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Change Management Form #4, between Comcast and Company, dated September 17, 2014.*
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10.2
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Change Management Form #5, between Comcast and Company, dated September 18, 2014.*
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*Confidential treatment has been requested for this document.
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Program: Support.com SOW #1, Wireless Gateway Support, dated October 1, 2013
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PCR No.:
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Originator: Joy Park
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Date: September 17, 2014
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Department: NCO
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Phone #: [***]
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Title: Exec. Dir. of
Contract & Strategy
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Locations Impacted: N/A
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Requested Implementation Date: July 22, 2014
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Estimated Hours: (LOE) N/A
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ý Billable o Non Billable
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Billing Rate/Hour:
See below.
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Fixed Fee Cost (if applicable) See below.
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Type of Change: Wireless Gateway Support, Initial New Hire Training, under Section 5.1(c) of SOW#1 to the MSA.
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Scope of Change:
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ý Minor (Anything within current contract)
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oMajor (may require contract amendment)
MUST BE REVIEWED BY Business and/or P&L Owner
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As per Section 5.1(c) of SOW #1, the number of “Training Program Hours” for Wireless Networking is increased from [***] to [***] Hours from July 22, 2014 through September 21, 2014 (“Term”). During such Term, the parties will work on adjusting the curriculum for new-hire training programs in order to restore the total number of Training Program Hours to [***] hours following such period. Unless specifically provided in this Change Management Form, all other terms of SOW #1 remain unchanged.
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Area(s) of Change
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Accounting/Payroll
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Network
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Data Processing
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Resource Planning
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General Facilities
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Quality Assurance
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Human Resources
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Telecom
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IT/BI
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X Training
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Operations
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Recruiting
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Miscellaneous (Please describe below)
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Other:
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Program: Support.com (“Vendor”) Wireless Gateway Support, SOW #1, dated October 1, 2013.
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PCR No.:
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Originator: Joy Park
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Date: September 18, 2014
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Department: NCO
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Phone #: [***]
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Title: Executive Dir. Contract Management & Vendor Strategy
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Locations Impacted: Work From Home Agents
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Requested Implementation Date: September 22, 2014
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Estimated Hours: (LOE)
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X Billable o Non-Billable
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Billing Rate/Hour: N/A
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Fixed Fee Cost (if applicable)
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Type of Change: Comcast and Vendor agree to revise the training section and base fees and payment section in SOW #1 as set forth below. Unless specifically provided in this Change Management Form, all other terms of SOW #1 remain unchanged.
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Scope of Change:
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× Minor (Anything within current contract)
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oMajor (may require contract amendment)
MUST BE REVIEWED BY Business and/or P&L Owner
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Reason for Change: (give brief overview of the reason for the change i.e. due to additional business, project enhancements or resulting from a corrective action), and identify whether change is permanent or temporary)
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1.
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The training table under Section 5.1(c) (“Length”) is deleted in its entirety and replaced with the following training table:
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Wireless Gateway Training
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Program Hours
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Initial New Hire Training
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[***]
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CSR Nesting Period
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[***]
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2.
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The following section shall be added after Section 5.7 (“Up-Training”):
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3.
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Section 8.2 (“Training Rate”) is deleted in its entirety and replaced with the following:
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Area(s) of Change
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Accounting/Payroll
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Network
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Data Processing
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Resource Planning
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General Facilities
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Quality Assurance
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Human Resources
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Telecom
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IT/BI
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× Training
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Operations
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Recruiting
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Miscellaneous (Please describe below)
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