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CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended 12 Months Ended
Sep. 30, 2024
Mar. 31, 2024
Sep. 30, 2023
Mar. 31, 2023
Sep. 30, 2024
Sep. 30, 2023
Dec. 31, 2023
Dec. 31, 2022
OPERATING ACTIVITIES:                
Net loss $ (28,309) $ (35,631) $ (53,312) $ (17,420) $ (22,145) $ (59,910)    
Adjustments to reconcile net loss to net cash used in operating activities:                
Stock-based compensation expense         18,833 4,480    
Depreciation         23,165 24,852    
Reduction of operating lease right-of-use assets         4,130 0    
Amortization of purchased intangible assets and finance leases         11,585 16,369    
Amortization of debt issuance costs and debt discount         3,079 3,384    
Impairment of goodwill 0   11,895   3,627 11,895 $ 11,895  
Impairment of intangibles and other assets 0   2,959   10,568 2,959    
Change in fair value of warrants 7,800       7,790 0 0  
Change in fair value of contingent consideration         0 5,442    
Gain on debt extinguishment         (73,083) (7,200)    
Allowance for credit losses         9,642 2,653 3,319  
Gain on divestiture 0   0   558 (17,591)    
Deferred income taxes         408 741    
Equity loss in joint venture         0 2,264    
Changes in operating assets and liabilities, net of acquisitions:                
Accounts receivable         22,213 (16,390)    
Prepaid expenses and other current assets         5,933 (18,028)    
Contract acquisition costs         1,535 6,189    
Other assets         268 1,390    
Accounts payable         4,367 (13,420)    
Accrued expenses and other current liabilities         (34,354) 21,225    
Deferred revenue         (6,112) 12,691    
Operating lease liabilities         (4,779) (500)    
Other liabilities         757 (7,797)    
Net cash used in operating activities         (12,015) (24,302)    
INVESTING ACTIVITIES:                
Purchases of property and equipment, including capitalized software         (21,504) (22,437)    
Purchases of intangible assets         (2,001) (3,245)    
Proceeds from divestiture         0 13,819    
Net cash used in investing activities         (23,505) (11,863)    
FINANCING ACTIVITIES:                
Principal payments for financing leases (28)   (542)   (381) (2,468)    
Proceeds from issuance of common stock in connection with the exercise of options and ESPP         270 1,622    
Proceeds from issuance of senior notes         50,000 0    
Payments of Debt Issuance Costs         (7,359) 0    
Net cash used in financing activities         (34,862) (150,548)    
Effect of foreign exchange rate changes on cash and cash equivalents         (439) (1,164)    
Net decrease in cash, cash equivalents, and restricted cash         (70,821) (187,877)    
Cash, cash equivalents, and restricted cash - beginning of year   $ 212,925   $ 392,198 212,925 392,198 392,198  
Plus: cash classified within current assets held for sale - beginning of year             0 $ 10,011
Cash, cash equivalents, and restricted cash - end of period 142,104   214,332   142,104 214,332 212,925  
Reconciliation of cash, cash equivalents, and restricted cash to condensed consolidated balance sheets                
Cash and cash equivalents 142,104   212,189   142,104 212,189 210,782  
Restricted cash 0   2,143   0 2,143 2,143  
Total cash, cash equivalents, and restricted cash $ 142,104   $ 214,332   142,104 214,332 $ 212,925 $ 392,198
Supplemental disclosure of other cash flow information:                
Cash paid for income taxes, net         1,674 998    
Cash paid for interest         292 909    
Supplemental disclosure of non-cash investing and financing activities:                
Purchase of property and equipment and intangible assets recorded in accounts payable         171 548    
Right-of-use assets obtained in exchange for operating lease liabilities         111 4,817    
2024 Notes                
FINANCING ACTIVITIES:                
Payments on repurchase of 2024 convertible senior notes         (72,491) (149,702)    
2026 Notes                
FINANCING ACTIVITIES:                
Payments on repurchase of 2024 convertible senior notes         $ (4,901) $ 0