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Revenue Recognition (Tables)
 9 Months Ended
Sep. 30, 2024
Revenue from Contract with Customer [Abstract]  
Schedule of Disaggregation of Revenue
The following table presents the Company’s revenues disaggregated by revenue source for the periods presented:
Three Months Ended September 30,Nine Months Ended September 30,
2024202320242023
(In thousands)(In thousands)
Revenue:
Hosted services (1)
$62,655 $85,747 $201,466 $254,371 
Professional services11,589 15,585 37,802 52,144 
Total revenue$74,244 $101,332 $239,268 $306,515 
(1)On March 20, 2023, the Company completed the sale of Kasamba and therefore ceased recognizing revenue related to Kasamba effective on the transaction close date. Further, this sale eliminated the entire Consumer segment, as a result of which revenue is presented within a single condensed consolidated segment. Hosted services includes $7.2 million of revenue related to Kasamba for the nine months ended September 30, 2023.
Schedule of Revenue by Geographic Region The following table presents the Company’s revenues attributable to operations by region for the periods presented:
Three Months Ended September 30,Nine Months Ended September 30,
2024202320242023
(In thousands)(In thousands)
Americas (1)
$50,925 $73,739 $169,335 $216,960 
EMEA (2)
14,321 16,165 43,101 47,280 
APAC (3)
8,998 11,428 26,832 42,275 
Total revenue$74,244 $101,332 $239,268 $306,515 
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(1)United States, Canada, Latin America and South America (“Americas”)
(2)Europe, the Middle East and Africa (“EMEA”)
(3)Asia-Pacific (“APAC”)
Schedule Of Receivables, Contract Acquisition Costs, And Deferred Revenue The opening and closing balances of the Company’s accounts receivable, unbilled receivables, contract acquisition costs, net, and deferred revenues are as follows:
Accounts ReceivableUnbilled Receivable
Contract Acquisition
Costs, Net
(Non-current)
Deferred Revenue (Current)Deferred Revenue
(Non-current)
(In thousands)
Balance as of December 31, 2022
$53,468 $33,069 $43,804 $84,494 $174 
  Increase (decrease), net6,914 (11,649)(6,450)(2,636)9 
Balance as of December 31, 2023
$60,382 $21,420 $37,354 $81,858 $183 
(Decrease) increase, net(16,292)(15,563)(1,535)(6,252)140 
Balance as of September 30, 2024$44,090 $5,857 $35,819 $75,606 $323 
Schedule of Allowance for Uncollectible Accounts The activity in the allowance for credit losses as of the dates presented is as follows:
September 30,
2024		December 31,
2023
(In thousands)
Balance, beginning of year$9,290 $9,239 
Additions charged to costs and expenses9,642 3,319 
Deductions/write-offs(9,400)(3,268)
Balance, end of period
$9,532 $9,290