Revenue Recognition (Tables)

9 Months Ended

Sep. 30, 2023

Revenue from Contract with Customer [Abstract]

Schedule of Deferred Revenues and Contract Balances

The following table presents deferred revenue by revenue source:

	September 30, 2023		December 31, 2022
	(In thousands)
Hosted services	$	96,022	$	83,561
Professional services	761		933
Total deferred revenue - short term	$	96,783	$	84,494
Hosted services	$	111	$	—
Professional services	282		174
Total deferred revenue - long term	$	393	$	174

Schedule of Disaggregation of Revenue

The following table presents the Company’s revenues disaggregated by revenue source:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(In thousands)
Revenue:
Hosted services (1)	$	85,747	$	98,951	$	254,371	$	318,382
Professional services	15,585		30,610		52,144		73,941
Total revenue	$	101,332	$	129,561	$	306,515	$	392,323

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(1)On March 20, 2023, the Company completed the sale of Kasamba and therefore ceased recognizing revenue related to Kasamba effective on the transaction close date. Further, this sale eliminated the entire Consumer segment, as a result of which revenue is presented within a single consolidated segment. Hosted services includes $7.2 million for the nine months ended September 30, 2023, and $9.5 million and $27.7 million of revenue for the three and nine months ended September 30, 2022, respectively, relating to Kasamba.

Schedule of Revenue by Geographic Region

The following table presents the Company’s revenues attributable to domestic and foreign operations for the periods presented:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(In thousands)
United States	$	71,911	$	89,619	$	209,275	$	267,189
Other Americas (1)	1,828		2,470		7,685		10,484
Total Americas	73,739		92,089		216,960		277,673
EMEA (2) (3)	16,165		16,107		47,280		57,890
APAC (4)	11,428		21,365		42,275		56,760
Total revenue	$	101,332	$	129,561	$	306,515	$	392,323

—————————————

(1)Canada, Latin America and South America

(2)Europe, the Middle East and Africa (“EMEA”)

(3)Includes revenues from the United Kingdom of $16.2 million and $13.1 million for the three months ended September 30, 2023 and 2022, respectively, and from the Netherlands of $0.2 million and $1.3 million for the three months ended September 30, 2023 and 2022, respectively. Includes revenues from the United Kingdom of $46.8 million and $41.6 million for the nine months ended September 30, 2023 and 2022, respectively, and from the Netherlands of $0.8 million and $4.8 million for the nine months ended September 30, 2023 and 2022, respectively.

(4)Asia-Pacific (“APAC”)

Schedule Of Receivables, Contract Acquisition Costs, And Deferred Revenue

The opening and closing balances of the Company’s accounts receivable, unbilled receivables, and deferred revenues are as follows:

	Accounts Receivable		Unbilled Receivable		Contract Acquisition Costs (Non-current)		Deferred Revenue (Current)		Deferred Revenue (Non-current)
	(In thousands)
Opening balance as of December 31, 2021	$	69,259	$	24,545	$	40,675	$	98,808	$	54
Increase (decrease), net	(15,791)		8,524		3,129		(14,314)		120
Opening balance as of December 31, 2022	$	53,468	$	33,069	$	43,804	$	84,494	$	174
Increase (decrease), net	26,351		(13,021)		(7,851)		12,289		219
Ending balance as of September 30, 2023	$	79,819	$	20,048	$	35,953	$	96,783	$	393

Schedule of Allowance for Uncollectible Accounts

	Allowance for credit losses
	(In thousands)
Balance at beginning of the year	$	9,239
Additions charged to costs and expenses	2,653
Deductions/write-offs	(3,164)
Balance as of September 30, 2023	$	8,728