Acquisitions - Narrative (Details) - USD ($) $ / shares in Units, $ in Thousands	1 Months Ended			12 Months Ended
	Feb. 28, 2022	Oct. 31, 2021	Jul. 31, 2021	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020	Feb. 07, 2022
Business Acquisition [Line Items]
Goodwill acquired in acquisition				$ 15,511
Goodwill				$ 296,214	$ 291,215
Common stock, shares outstanding (in shares)				75,584,911	72,234,303
Fair Value							$ 8,300
Net loss				$ (225,747)	$ (124,974)	$ (107,594)
Other expense, ent
Business Acquisition [Line Items]
Employee benefits and share-based compensation				49,300	2,200
e-bot7
Business Acquisition [Line Items]
Aggregate purchase price			$ 50,700
Cash payment in acquisition			24,300
Equity consideration in acquisition			20,200
Goodwill acquired in acquisition			45,100
Business acquisition transaction costs				40	$ 1,500
Intangible assets acquired			7,700
Business combination, contingent consideration arrangements, range of outcomes, value, high			8,800
Business combination, contingent consideration, liability			8,300
e-bot7 | Compensation expense
Business Acquisition [Line Items]
Business combination, contingent consideration arrangements, range of outcomes, value, high			4,400
e-bot7 | Revenue earn out
Business Acquisition [Line Items]
Business combination, contingent consideration arrangements, range of outcomes, value, high			3,900
Business combination, contingent consideration, liability			$ 1,000
VoiceBase
Business Acquisition [Line Items]
Aggregate purchase price		$ 111,400
Cash payment in acquisition		17,100
Equity consideration in acquisition		63,800
Goodwill acquired in acquisition		81,300
Intangible assets acquired		28,800
Business combination, contingent consideration arrangements, range of outcomes, value, high		29,500
Business combination, contingent consideration, liability		17,300
Business acquisition, equity interest issued or issuable, value assigned		$ 5,900
Business acquisition, outstanding stock, conversion ratio		0.91%
VoiceBase | Vested
Business Acquisition [Line Items]
Common stock, shares outstanding (in shares)		16,322,217
VoiceBase | Unvested
Business Acquisition [Line Items]
Common stock, shares outstanding (in shares)		5,167,530
VoiceBase | Compensation expense
Business Acquisition [Line Items]
Business combination, contingent consideration arrangements, range of outcomes, value, high		$ 6,000
Business acquisition, equity interest issued or issuable, value assigned		800
VoiceBase | Purchase Price
Business Acquisition [Line Items]
Business combination, contingent consideration arrangements, range of outcomes, value, high		16,700
Business acquisition, equity interest issued or issuable, value assigned		4,500
VoiceBase | Management Retention Plan
Business Acquisition [Line Items]
Business combination, contingent consideration, liability		9,300
VoiceBase | Future Services
Business Acquisition [Line Items]
Business acquisition, equity interest issued or issuable, value assigned		700
Tenfold
Business Acquisition [Line Items]
Aggregate purchase price		112,200
Cash payment in acquisition		56,900
Equity consideration in acquisition		42,000
Goodwill acquired in acquisition		71,800
Intangible assets acquired		41,200
Business combination, contingent consideration arrangements, range of outcomes, value, high		14,300
Business combination, contingent consideration, liability		7,200
Business acquisition, equity interest issued or issuable, value assigned		6,400
Business acquisition, value of shares prior to acquisition		$ 31,500
Business acquisition, outstanding stock, conversion ratio		0.55%
Tenfold | Vested
Business Acquisition [Line Items]
Common stock, shares outstanding (in shares)		60,082,513
Tenfold | Unvested
Business Acquisition [Line Items]
Common stock, shares outstanding (in shares)		42,964,711
Tenfold | Compensation expense
Business Acquisition [Line Items]
Business combination, contingent consideration arrangements, range of outcomes, value, high		$ 2,000
Business acquisition, equity interest issued or issuable, value assigned		2,400
Tenfold | Purchase Price
Business Acquisition [Line Items]
Business combination, contingent consideration arrangements, range of outcomes, value, high		6,900
Business acquisition, equity interest issued or issuable, value assigned		13,500
Tenfold | Future Services
Business Acquisition [Line Items]
Business acquisition, equity interest issued or issuable, value assigned		11,600
Tenfold | Purchase price paid in cash
Business Acquisition [Line Items]
Business acquisition, equity interest issued or issuable, value assigned		7,100
Tenfold | Revenue earn out
Business Acquisition [Line Items]
Business acquisition, equity interest issued or issuable, value assigned		$ 4,000
WildHealth
Business Acquisition [Line Items]
Aggregate purchase price	$ 22,300
Cash payment in acquisition	4,600
Equity consideration in acquisition	17,700
Business acquisition transaction costs				400			2,000
Net assets acquired							6,754
Cash							1,353
Business combination, contingent consideration, liability	120,000
Goodwill	15,500						15,511
Intangible assets	8,300						8,300
Business acquisition, equity interest issued or issuable, value assigned	$ 20,800
Business acquisition, share price (in usd per share)	$ 26.81
Cash election restriction percentage	18.00%
Business combination, earn-out payments accrued				42,200
Deferred tax liabilities	$ 1,600						$ 1,603
Indemnification assets, range of outcomes, value, high	$ 1,200
Equity interest issued or issuable, number of shares (in shares)	776,825
Revenues				9,900
Net loss				$ (23,400)