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Revenue from Contract with Customer (Tables)
 12 Months Ended
Dec. 31, 2022
Revenue from Contract with Customer [Abstract]  
Schedule of Deferred Revenues and Contract Balances
The following table presents deferred revenue by revenue source:
December 31,
20222021
(In thousands)
Hosted services – Business$83,561 $94,107 
Hosted services – Consumer (1)
— 870 
Professional services – Business933 3,831 
Total deferred revenue - current$84,494 $98,808 
Professional services – Business$174 $54 
Total deferred revenue - non-current$174 $54 
(1) $0.8 million was reclassified to liabilities held for sale related to the planned divestiture of Kasamba, Inc. See Note 20 – Assets Held for Sale for further details.
Schedule of Disaggregated of Revenue
The following table presents the Company’s revenues disaggregated by revenue source:
Year Ended December 31,
202220212020
(In thousands)
Revenue:
Hosted services – Business$375,325 $364,231 $286,588 
Hosted services – Consumer37,142 37,695 29,764 
Professional services – Business102,333 67,698 50,268 
Total revenue$514,800 $469,624 $366,620 
Schedule of Revenue by Geographic Location The following table presents the Company’s revenues attributable to domestic and foreign operations for the periods presented:
Year Ended December 31,
202220212020
(In thousands)
United States $350,349 $306,700 $230,557 
Other Americas (1)
12,708 18,128 13,420 
Total Americas363,057 324,828 243,977 
EMEA (2)
74,298 91,227 83,326 
APAC77,445 53,569 39,317 
Total revenue$514,800 $469,624 $366,620 
——————————————
(1)Canada, Latin America, and South America.
(2)Includes revenue from the United Kingdom of $55.3 million, $56.7 million, and $53.4 million for the years ended December 31, 2022, 2021, and 2020, respectively. and from the Netherlands of $6.6 million, $4.8 million, and $3.2 million for the years ended December 31, 2022, 2021, and 2020, respectively.
Schedule of Receivables, Contract Acquisition Costs, and Deferred Revenue The opening and closing balances of the Company’s accounts receivable, unbilled receivables, and deferred revenues are as follows:
Accounts ReceivableUnbilled ReceivableContract Acquisition Costs (Non-current)Deferred Revenue (Current)Deferred Revenue
(Non-current)
(In thousands)
Opening balance as of December 31, 2020$61,801 $18,622 $41,021 $88,848 $409 
Increase (decrease), net7,458 5,923 (346)9,960 (355)
Balance as of December 31, 2021$69,259 $24,545 $40,675 $98,808 $54 
Increase (decrease), net(15,791)8,524 3,129 (14,314)120 
Ending balance as of December 31, 2022$53,468 $33,069 $43,804 $84,494 $174