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Revenue Recognition (Tables)
 9 Months Ended
Sep. 30, 2022
Revenue from Contract with Customer [Abstract]  
Schedule of Deferred Revenues and Contract Balances The following table presents deferred revenue by revenue source:
Deferred Revenue
September 30,
2022		December 31,
2021
(In thousands)
Hosted services – Business$101,113 $94,107 
Hosted services – Consumer795 870 
Professional services – Business1,311 3,831 
Total deferred revenue - short term$103,219 $98,808 
Hosted services – Business171 — 
Professional services – Business$116 $54 
Total deferred revenue - long term$287 $54 
Schedule of Disaggregation of Revenue
The following table presents the Company’s revenues disaggregated by revenue source:
Three Months EndedNine Months Ended
September 30,September 30,
2022202120222021
(In thousands)
Revenue:
Hosted services – Business$89,491 $93,234 $290,671 $271,966 
Hosted services – Consumer9,460 9,123 27,711 27,944 
Professional services – Business30,610 15,970 73,941 45,913 
Total revenue$129,561 $118,327 $392,323 $345,823 
Schedule of Revenue by Geographic Region The following table presents the Company’s revenues attributable to domestic and foreign operations for the periods presented:
Three Months EndedNine Months Ended
September 30,September 30,
2022202120222021
(In thousands)
United States$89,619 $80,096 $267,189 $229,802 
Other Americas (1)
2,470 4,009 10,484 11,917 
Total Americas92,089 84,105 277,673 241,719 
EMEA (2) (4)
16,107 23,399 57,890 68,092 
APAC (3)
21,365 10,823 56,760 36,012 
Total revenue$129,561 $118,327 $392,323 $345,823 
—————————————
(1)Canada, Latin America and South America
(2)Europe, the Middle East and Africa (“EMEA”)
(3)Asia-Pacific (“APAC”)
(4)Includes revenues from the United Kingdom of $13.1 million and $14.3 million for the three months ended September 30, 2022 and 2021, respectively, and from the Netherlands of $1.3 million and $1.2 million for the three months ended September 30, 2022 and 2021, respectively. Includes revenues from the United Kingdom of $41.6 million and $42.4 million for the nine months ended September 30, 2022 and 2021, respectively, and from the Netherlands of $4.8 million and $3.7 million for the nine months ended September 30, 2022 and 2021, respectively.
Schedule Of Receivables, Contract Acquisition Costs, And Deferred Revenue The opening and closing balances of the Company’s accounts receivable, unbilled receivables, contract acquisition costs, and deferred revenues are as follows (in thousands):
Accounts ReceivableUnbilled ReceivableContract Acquisition
Costs
(Non-current)		Deferred Revenue (Current)Deferred Revenue
(Non-current)
Opening balance as of December 31, 2021$69,259 $24,545 $40,675 $98,808 $54 
Increase (decrease), net5,863 1,074 (772)4,411 233 
Ending balance as of September 30, 2022$75,122 $25,619 $39,903 $103,219 $287 
Schedule of Allowance for Uncollectible Accounts Accounts receivable are written off against the allowance for uncollectible accounts when the Company determines amounts are no longer collectible.
Allowance for Doubtful Accounts
(In thousands)
Balance as of December 31, 2021$6,338 
Additions charged to costs and expenses4,669 
Deductions/write-offs(2,496)
Balance as of September 30, 2022$8,511