Acquisitions - Schedule of Finite-Lived Intangible Assets Acquired as Part of Business Combination (Details) - USD ($) $ in Thousands	1 Months Ended		12 Months Ended
	Oct. 31, 2021	Jul. 31, 2021	Dec. 31, 2021	Dec. 31, 2020
Technology
Business Acquisition [Line Items]
Weighted Average Amortization Period			5 years 1 month 6 days	5 years 4 months 24 days
Trademarks
Business Acquisition [Line Items]
Weighted Average Amortization Period			5 years
Trade names
Business Acquisition [Line Items]
Weighted Average Amortization Period			2 years 1 month 6 days
e-bot7
Business Acquisition [Line Items]
Gross Carrying Amount		$ 7,714
e-bot7 | Technology
Business Acquisition [Line Items]
Gross Carrying Amount		$ 3,560
Weighted Average Amortization Period		5 years
e-bot7 | Customer Relationships
Business Acquisition [Line Items]
Gross Carrying Amount		$ 2,611
Weighted Average Amortization Period		10 years
e-bot7 | Trademarks
Business Acquisition [Line Items]
Gross Carrying Amount		$ 1,543
Weighted Average Amortization Period		5 years
VoiceBase
Business Acquisition [Line Items]
Gross Carrying Amount	$ 28,810
VoiceBase | Customer Relationships
Business Acquisition [Line Items]
Gross Carrying Amount	$ 3,700
Weighted Average Amortization Period	5 years
VoiceBase | Developed technology
Business Acquisition [Line Items]
Gross Carrying Amount	$ 24,900
Weighted Average Amortization Period	5 years
VoiceBase | Trade names
Business Acquisition [Line Items]
Gross Carrying Amount	$ 210
Weighted Average Amortization Period	2 years
Tenfold
Business Acquisition [Line Items]
Gross Carrying Amount	$ 41,150
Tenfold | Customer Relationships
Business Acquisition [Line Items]
Gross Carrying Amount	$ 9,000
Weighted Average Amortization Period	15 years
Tenfold | Developed technology
Business Acquisition [Line Items]
Gross Carrying Amount	$ 31,900
Weighted Average Amortization Period	5 years
Tenfold | Trade names
Business Acquisition [Line Items]
Gross Carrying Amount	$ 250
Weighted Average Amortization Period	2 years