Acquisitions (Tables)

12 Months Ended

Dec. 31, 2021

Business Acquisition [Line Items]

Business Acquisition, Pro Forma Information

The unaudited pro forma financial information was as follows:

	(Unaudited)
	December 31,
	2021		2020
	(In thousands)
Revenue	$	482,152	$	382,683
Net loss	$	(159,697)	$	(131,826)

e-bot7

Business Acquisition [Line Items]

Schedule of Business Acquisitions, by Acquisition

The following table summarizes the fair value amounts of identifiable assets acquired and liabilities assumed at the acquisition date:

	e-bot7 Acquisition
	(In thousands)
Assets acquired
Cash	$	1,325
Other current assets	706
Intangible assets	7,714
Other assets	221
Assets acquired	$	9,966
Liabilities assumed
Current liabilities assumed	$	(1,055)
Long-term liabilities assumed	(3,063)
Deferred tax liabilities, non-current	(315)
Total liabilities assumed	$	(4,433)
Net assets acquired	5,533
Total acquisition consideration	50,678
Goodwill	$	45,145

Schedule of Finite-Lived Intangible Assets Acquired as Part of Business Combination

The following is the breakout of the intangible assets acquired:

Amortizing intangible assets:	Fair Value		Useful life
	(In thousands)
Technology	$	3,560	5 years
Customer relationships	2,611		10 years
Trademark	1,543		5 years
Total	$	7,714

VoiceBase

Business Acquisition [Line Items]

Schedule of Business Acquisitions, by Acquisition

The following table summarizes the fair value amounts of identifiable assets acquired and liabilities assumed at the acquisition date:

	VoiceBase, Inc. Acquisition
	(In thousands)
Assets acquired
Cash	$	2,367
Other current assets	611
Intangible assets	28,810
Other assets	56
Assets acquired	$	31,844
Liabilities assumed
Current liabilities assumed	$	(1,473)
Deferred tax liabilities	(267)
Total liabilities assumed	$	(1,740)
Net assets acquired	30,104
Total acquisition consideration	111,369
Goodwill	$	81,265

Schedule of Finite-Lived Intangible Assets Acquired as Part of Business Combination

The following is the breakout of the intangible assets acquired:

Amortizing intangible assets:	Fair Value		Useful life
	(In thousands)
Developed technology	$	24,900	5 years
Customer relationships	3,700		5 years
Trade name	210		2 years
Total	$	28,810

Tenfold

Business Acquisition [Line Items]

Schedule of Business Acquisitions, by Acquisition

The following table summarizes the fair value amounts of identifiable assets acquired and liabilities assumed at the acquisition date:

	Tenfold Acquisition
	(In thousands)
Assets acquired
Cash	$	3,770
Other current assets	2,339
Intangible assets	41,150
Other assets	1,144
Assets acquired	$	48,403
Liabilities assumed
Current liabilities assumed	$	(1,470)
Long-term liabilities assumed	(3,524)
Deferred tax liabilities, non-current	(3,005)
Liabilities assumed	$	(7,999)
Net assets acquired	40,404
Total acquisition consideration	112,187
Goodwill	$	71,783

Schedule of Finite-Lived Intangible Assets Acquired as Part of Business Combination

The following is the breakout of the intangible assets acquired:

Amortizing intangible assets:	Fair Value		Useful life
	(In thousands)
Developed technology	$	31,900	5 years
Customer relationships	9,000		15 years
Trade name	250		2 years
Total	$	41,150