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Revenue Recognition (Tables)
 9 Months Ended
Sep. 30, 2021
Revenue from Contract with Customer [Abstract]  
Schedule of Deferred Revenues and Contract Balances The following table presents deferred revenue by revenue source:
Deferred Revenue
September 30,
2021		December 31,
2020
(In thousands)
Hosted services – Business$100,694 $86,144 
Hosted services – Consumer883 835 
Professional services – Business1,328 1,869 
Total deferred revenue - short term$102,905 $88,848 
Professional services – Business179 409 
Total deferred revenue - long term$179 $409 
Schedule of Disaggregation of Revenue
The following table presents the Company’s revenues disaggregated by revenue source:
Three Months EndedNine Months Ended
September 30,September 30,
2021202020212020
(In thousands)
Revenue:
Hosted services – Business$93,234 $74,396 $271,966 $207,832 
Hosted services – Consumer9,123 7,881 27,944 21,707 
Professional services – Business15,970 12,527 45,913 34,956 
Total revenue$118,327 $94,804 $345,823 $264,495 
Schedule of Revenue by Geographic Region
The following table presents the Company’s revenues attributable to domestic and foreign operations for the periods presented:
Three Months EndedNine Months Ended
September 30,September 30,
2021202020212020
(In thousands)
United States$80,096 $58,561 $229,802 $166,668 
Other Americas (1)
4,009 3,979 11,917 9,047 
Total Americas84,105 62,540 241,719 175,715 
EMEA (2) (4)
23,399 22,290 68,092 61,473 
APAC (3)
10,823 9,974 36,012 27,307 
Total revenue$118,327 $94,804 $345,823 $264,495 
—————————————
(1)Canada, Latin America and South America
(2)Europe, the Middle East and Africa (“EMEA”)
(3)Asia-Pacific (“APAC”)
(4)Includes revenues from the United Kingdom of $14.3 million and $14.6 million for the three months ended September 30, 2021 and 2020, respectively, and from the Netherlands of $1.2 million and $0.6 million for the three months ended September 30, 2021 and 2020, respectively. Includes revenues from the United Kingdom of $42.4 million and $39.7 million for the nine months ended September 30, 2021 and 2020, respectively, and from the Netherlands of $3.7 million and $2.5 million for the nine months ended September 30, 2021 and 2020, respectively.
Schedule Of Receivables, Contract Acquisition Costs, And Deferred Revenue The opening and closing balances of its accounts receivable, unbilled receivables, contract acquisition costs, and deferred revenues are as follows:
Accounts ReceivableUnbilled ReceivableContract Acquisition
Costs
(Non-current)		Deferred Revenue (Current)Deferred Revenue
(Non-current)
(In thousands)
Opening balance as of December 31, 2020$61,801 $18,622 $41,021 $88,848 $409 
(Decrease) increase, net(12,164)14,901 2,684 14,057 (230)
Ending balance as of September 30, 2021$49,637 $33,523 $43,705 $102,905 $179 
Schedule of Allowance for Uncollectible Accounts Accounts receivable are written off against the allowance for uncollectible accounts when we determine amounts are no longer collectible.
Allowance for Doubtful Accounts
(In thousands)
Balance as of December 31, 2020$5,344 
Additions charged to costs and expenses2,431 
Deductions/write-offs(2,174)
Balance as of September 30, 2021$5,601