Restructuring Costs

12 Months Ended

Dec. 31, 2018

Restructuring and Related Activities [Abstract]

The Company’s restructuring costs relate to wind-down and severance costs associated with re-prioritizing and reallocating resources to focus on areas showing high growth potential, as well as the termination of a large customer contract. In 2018, we undertook a restructuring related primarily to a reorganization in order to promote continued globalization of our technology operations, drive improvements in quality assurance of existing products and creation of new add-on features to LiveEngage. The expense associated with this restructuring was approximately $4.5 million, $2.6 million, and $2.4 million during the years ended December 31, 2018, 2017, and 2016, respectively, and is classified in the consolidated statements of operations as restructuring costs. The restructuring liability was approximately $1.0 million and $2.3 million as of December 31, 2018 and 2017, respectively, and is classified as accrued expenses and other current liabilities on the consolidated balance sheets. The Company expects to incur additional restructuring costs of approximately $0.3 million through December 31, 2019.

The following table presents the detail of the liability for the Company’s restructuring charges for the periods presented (amounts in thousands):



	December 31, 2018			December 31, 2017
Balance, Beginning of the year	$	2,338		$	2,551
Severance and other associated costs	4,468			648
Cash payments	(5,829		)	(2,807		)
Wind down costs of legacy platform	—			1,946
Balance, End of year	$	977		$	2,338

The following table presents the detail of expenses for the Company’s restructuring charges for the periods presented (amounts in thousands):



	December 31, 2018		December 31, 2017		December 31, 2016
Contract termination benefit	$	—	$	—	$	(384	)
Severance and other associated costs	4,468		648		1,585
Wind down costs of legacy platform	—		1,946		1,168
Total restructuring costs	$	4,468	$	2,594	$	2,369