EX-99.1 2 d836136dex991.htm EXHIBIT 99.1 EXHIBIT 99.1
Edward A. Spehar
Senior Vice President &
Head of Investor Relations
OUTLOOK CALL
2 0 1 4
December 12, 2014
Exhibit 99.1


Cautionary Statement on Forward-Looking
Statements and Non-GAAP Financial Information
2
This presentation may contain or incorporate by reference forward-looking statements. Forward-looking statements give
expectations
or
forecasts
of
future
events
and
use
words
such
as
“anticipate,”
“estimate,”
“expect,”
“project”
and
other
terms
of
similar
meaning,
or
that
are
tied
to
future
periods.
Any
or
all
forward-looking
statements
may
turn
out
to
be
wrong,
and actual results that could differ materially from those expressed or implied in the forward-looking statements.
Predictions of future performance are inherently difficult and are subject to numerous risks and uncertainties, including those
identified
in
the
“Risk
Factors”
section
of
MetLife,
Inc.’s
filings
with
the
U.S.
Securities
and
Exchange
Commission.
The
company
does
not
undertake
any
obligation
to
publicly
correct
or
update
any
forward-looking
statement
if
it
later
becomes
aware that such statement is not likely to be achieved. Additional discussion of forward-looking statements may be included
in other slides in this presentation; if so, please refer to those slides for more information.
This presentation may also contain measures that are not calculated based on accounting principles generally accepted in
the
United
States
of
America,
also
known
as
GAAP.
Additional
discussion
of
non-GAAP
financial
information
may
be
included
in
other
slides
in
these
materials,
on
the
Investor
Relations
portion
of
MetLife's
website
(www.metlife.com),
or
elsewhere on that website; if so, please refer to those slides or the website for more information.


Agenda
Overview
Steven A. Kandarian
Chairman, President & Chief Executive Officer
Americas
William J. Wheeler
President, Americas
Asia
Christopher Townsend
President, Asia
EMEA
Michel Khalaf
President, Europe, Middle East and Africa
Financial Update
John C.R. Hele
Chief Financial Officer
Closing Remarks
Steven A. Kandarian
Chairman, President & Chief Executive Officer
Q&A
3


4
Detailed Discussion of Business Segments
Operating earnings analysis
Key sensitivities
Near-term opportunities and challenges
Near-term guidance on certain key items
Long-term outlook
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


5
Anticipated Changes in Segment Results for 2015
Revised capital allocation methodology will impact segment net
investment income
Certain tax benefits from Corporate & Other to business segments
Consumer direct from Corporate & Other to Latin America
New expense allocation
All anticipated changes to be effective in 2015 (“2015 changes”)


Steven A. Kandarian
Chairman, President &
Chief Executive Officer
OUTLOOK CALL
2 0 1 4
December 12, 2014


$4,654
$5,649
$6,261
Operating Earnings and ROE Ahead of Strategic Plan
Operating
ROE
10.1%
11.3%
12.2%
12.2%
3
2012-2014 operating earnings
almost 10% better than strategy
assumption
Operating ROE at low end of 2016
target
range
in
2013
and
3Q14
YTD
1
Expect to achieve net expense
saves target in 2014, and $1 billion
gross saves target in 2015
Highlights
Operating Earnings ($ in millions)
7
Nine months ended September 30, 2014.
2
Excludes
accumulated
other
comprehensive
income
(“AOCI”),
other
than
foreign
currency
translation
adjustments
(“FCTAs”).
3
Annualized
using
year-to-date
results
for
the
period
ended
September
30,
2014.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.
2
1
2011
2012
2013
3Q14 YTD
$4,977


8
External Factors Mixed During 2012-2014
Strong
Equity
Market,
but
Low
Interest
Rates
1
Regulatory Uncertainty Limits Share Repurchase
1
Source:
Bloomberg.
2
As
of
December
5,
2014.
3
Assumption
in
our
strategy,
which
was
announced
at
the
May
2012
Investor
Day.
4
Nine
months
ended September 30, 2014.
%
($ in billions)
Assumption
3
Actual
2012
$2.0
$0.0
2013
1.5
0.0     
3Q14 YTD
4
1.1
0.4
2012 –
3Q14
$4.6
$0.4
Substantial
Yen
Depreciation
vs.
U.S.
Dollar
1
1.0
1.5
2.0
2.5
3.0
3.5
500
1,000
1,500
2,000
2,500
S&P 500 (left axis)
10-
year Treasury yield (right axis)
¥60
¥80
¥100
¥120
¥140


9
New Share Buyback of up to $1 Billion
1
As of December 11, 2014.
Completed $967 million
1
of $1 billion common stock repurchase
program announced in June 2014
Additional share buyback supported by estimated $6 billion of
cash and liquid assets at holding companies at year-end 2014
New program consistent with our prudent capital management
strategy


10
Goal of Outlook Call
Improve understanding of MetLife’s business model
Provide high quality information and more transparency
Focus on multi-year outlook, the driver of shareholder value
Near-term is 2015-2017
Long-term is beyond 2017


11
Key Near-Term Macro Assumptions
5% annual appreciation in S&P 500
U.S. interest rates based on consensus and internal forecast
10-year U.S. Treasury 2.50% at 12/31/14, 3.24% at 12/31/15,
3.80% at 12/31/16 and 4.50% at 12/31/17
Exchange rates at consensus
Yen/$ average of 115 for 2015 and 116 for 2016-2017
Mexican Peso/$ average of 13.0 for 2015-2016 and 12.5 for 2017


William J. Wheeler
President
Americas
OUTLOOK CALL
2 0 1 4
December 12, 2014


Americas Overview
Return to growth in U.S. Retail
Expand Latin America agency
and direct marketing
Pursue U.S. pension closeouts
Accelerate growth in Group,
Voluntary & Worksite Benefits
(GVWB)
Build U.S. direct business
Improved Group underwriting
results
Strong growth in Voluntary/
Worksite and Latin America
Sales rebound in Retail
Robust pension risk transfer
market
Mid-
to high single digit
growth in Group
Upside in Corporate Benefit
Funding in pension risk
transfer
Low single digit growth in
Retail
Low to mid-teen growth in
Latin America
Overall mid-single digit
operating earnings growth
over long term
Key Strategies
Long-Term Outlook
Near-Term Opportunities
and Challenges
13
See Appendix for non-GAAP financial information, definitions and/or reconciliations.
Opportunities:
Spread compression
Uncertain capital rules and
regulatory environment
Expect Closed Block operating
earnings to decline in 2015
Challenges:


Americas –
Group, Voluntary & Worksite Benefits
Operating Earnings Analysis
14
1
Cumulative impact, as reported in 3Q14 quarterly financial supplement.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.
($ in millions)
4Q13 –
3Q14
Reported Operating Earnings
$861
Reported
notable
items
1
:
Variable investment income, as compared to plan
($15)
Catastrophe experience and prior year development, net
($23)
Baseline Operating Earnings
$823
Estimated impact of 2015 changes
$17
Baseline Operating Earnings, as adjusted
$840


Americas –
Group, Voluntary & Worksite Benefits
Key Sensitivities
1% change in Group Life mortality ratio translates to
approximately $40 million of operating earnings
1% change in Non-Medical Health interest adjusted loss ratio
translates to approximately $40 million of operating earnings
1%
change
in
Property
&
Casualty
(“P&C”)
combined
ratio
1
translates to approximately $10 million of operating earnings
1
Includes catastrophes.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.
15


Uncertainty due to health care
reform
Aggressive competitor pricing
Modest job gains offset by
slow wage growth
Americas –
Group, Voluntary & Worksite Benefits
Factors Driving Near-Term Outlook
Demand for voluntary
products as responsibility
shifts to employees
Emergence of private
exchanges
Increase market share in the
mid-sized employer market
Opportunities
Challenges
16


17
Americas –
Group, Voluntary & Worksite Benefits
Near-Term Guidance on Certain Key Items
Expect growth in operating premiums, fees and other revenues (PFOs) of 
2-4% in 2015, with acceleration in 2016-2017
Group
Life
mortality
ratio
of
89.7%
1
;
expect
within
targeted
range
of
85-90%
Non-Medical
Health
interest
adjusted
loss
ratio
of
80.3%
1
;
expect
within
targeted range of 77-82%
P&C combined ratio of 94.8%
1,2
; expect within targeted range of 93-97%
Investment income spread of 268 bps
1,3
; expect within targeted range of         
220-260 bps
Modest decrease in operating expense ratio 
1
Based on 4Q13 through 3Q14.
2
Includes catastrophes.
3
Includes variable investment income.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


18
Americas –
Group, Voluntary & Worksite Benefits
Long-Term Outlook
Target
market
growth
for
group
insurance
industry
is
2-4%
1
Expect growth in operating PFOs to be 4-7%, while maintaining
pricing discipline
Operating earnings growth expected to be 6-8%
1
MetLife Group Insurance Markets Analysis (2013). Based on 2008-2012 LIMRA and Eastbridge reports.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


Americas –
Corporate Benefit Funding
Operating Earnings Analysis
19
($ in millions)
4Q13 –
3Q14
Reported Operating Earnings
$1,494
Reported
notable
items
1
:
Variable investment income, as compared to plan
($96)
Litigation reserves & settlement costs
$10
Baseline Operating Earnings
$1,408
Estimated impact of 2015 changes
($61)
Baseline Operating Earnings, as adjusted
$1,347
1
Cumulative impact, as reported in 3Q14 quarterly financial supplement.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


20
Americas –
Corporate Benefit Funding
Key Sensitivities
$1 billion of pension closeout sales translates to approximately
$10 million of operating earnings
10 bps increase in LIBOR without any change in longer-term
interest rates could reduce operating earnings by $3-$5 million
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


Uncertain capital rules and
regulatory environment
Flattening yield curve expected
to pressure investment spreads
Americas –
Corporate Benefit Funding
Factors Driving Near-Term Outlook
Robust pension risk transfer
market
Employer-sponsored
retirement income solutions
Opportunities
Challenges
21


22
Americas –
Corporate Benefit Funding
Near-Term Guidance on Certain Key Items
1
Based on 4Q13 through 3Q14.
Expect pension risk transfer market to be robust even without
any jumbo deals 
Expect spread compression in 2015-2017 from favorable 2014
results
Investment
income
spread
of
179
bps
1
,
with
variable
investment
income contributing 44 bps
Investment income spread for 2015 of 150-170 bps, with variable
investment income contributing 30-40 bps
Flattening yield curve expected to pressure 2016 & 2017 spreads


23
Americas –
Corporate Benefit Funding
Long-Term Outlook
1
Towers Watson (November 2013).
2
LIMRA (2Q14).
See Appendix for non-GAAP financial information, definitions and/or reconciliations.
Continued significant and sustained growth in pension risk
transfer market
About 40% of plan sponsors with frozen plans under $1 billion
expect
to
terminate
in
next
4
years
1
Expect to maintain top 3 market share position in most major
markets
(U.S.
Pensions,
Stable
Value
and
Structured
Settlements)
2
Operating earnings growth expected to be 3-5%


Americas –
Retail Annuities
Operating Earnings Analysis
($ in millions)
4Q13 –
3Q14
Reported Operating Earnings
$1,489
Reported
notable
items
1
:
Variable investment income, as compared to plan
($35)
Actuarial assumption review and other insurance adjustments
$18
Other noteworthy items:
Initial
market
impact
2
($67)
Baseline Operating Earnings
$1,405
Estimated impact of 2015 changes
$83
Baseline Operating Earnings, as adjusted
$1,488
24
1
Cumulative impact, as reported in 3Q14 quarterly financial supplement.
2
To the extent market returns differ from MetLife’s long-term expectations, reserves and deferred acquisition cost balances are trued-up in the quarter
to reflect the variance.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


Americas –
Retail Annuities
Key Sensitivities
65-70% of the separate account (SA) assets are in equities
Operating earnings sensitivity to SA returns:
10 bps change in the investment income spread translates to
operating earnings of approximately $25 million annually
25
1
Quarter in which market impact occurs.
2
Annually.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.
SA Return
Initial
Market
Impact
1
Ongoing
Market
Impact
2
+10%
+$35 million
+$100 million
(10%)
($25 million)
($100 million)


Investment spread
compression
Continued negative variable
annuity fund flows
Americas –
Retail Annuities
Factors Affecting Near-Term Outlook
Full suite of competitive
Retail annuity products
Sales growth in all product
lines
Upside from rising interest
rates and modest equity
market appreciation
Opportunities
Challenges
26
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


Americas –
Retail Annuities
Near-Term Guidance on Certain Key Items
Expect annuity sales to increase more than 50% in 2015, then
continue to increase through 2017; balanced product portfolio
Expect net flows to improve, but still negative
Deferred
annuity
spread
of
283
bps
1
;
expect
250-270
bps
in
2015-2016 and 235-255 bps in 2017
27
1
Based on 4Q13 through 3Q14, includes variable investment income.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


28
Americas –
Retail Annuities
Long-Term Outlook
Retail annuity industry sales expected to grow, driven by
favorable demographics
Expect MetLife’s market share to increase in the near term and
then remain stable
Growth in operating PFOs and operating earnings of
approximately 3-5% per year; dependent on market environment
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


Americas –
Retail Life & Other
Operating Earnings Analysis
($ in millions)
4Q13 –
3Q14
Reported Operating Earnings
$1,132
Reported
notable
items
1
:
Variable investment income, as compared to plan
($51)
Catastrophe experience and prior year development, net
($9)
Actuarial assumption review and other insurance adjustments
($93)
Litigation reserves & settlement costs
$36
Baseline Operating Earnings
$1,015
Estimated impact of 2015 changes
$70
Baseline Operating Earnings, as adjusted
$1,085
29
1
Cumulative impact, as reported in 3Q14 quarterly financial supplement.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


30
Americas –
Retail Life & Other
Key Sensitivities
1% change in interest adjusted benefit ratio translates to
approximately $35 million of operating earnings
1%
change
in
the
P&C
combined
ratio
1
translates
to
approximately $12 million of operating earnings
1
Includes catastrophes.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


Expect Closed Block operating
earnings to decline in 2015
Pace of market adoption of
new product solutions
Americas –
Retail Life & Other
Factors Affecting Near-Term Outlook
Improving sales growth with
new product portfolio
Speed to market with
migration to a new
administration system
Opportunities
Challenges
31
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


32
Americas –
Retail Life & Other
Near-Term Guidance on Certain Key Items
Double digit growth in total life sales in 2015, which compares to
lower sales in 2014; operating PFOs flat in 2015
Variable & universal life spread of 202 bps
1,2
; expect range of       
190-200 bps in 2015 and then a modest decline in 2016-2017
P&C combined ratio of 93.5%
1,3
; expect within the range of       
93-97% in 2015-2017
Interest
adjusted
benefit
ratio
of
52.9%
1
(54.3%
1,4
,
as
adjusted);
expect within the range of 50-55%
Closed Block operating earnings expected to decline about     
$50 million in 2015
1
Based
on
4Q13
through
3Q14.
2
Includes
variable
investment
income.
3
Includes
catastrophes.
4
Includes
the
reported
notable
item
“other
insurance adjustments”
reflected in baseline operating earnings. 
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


33
Americas –
Retail Life & Other
Long-Term Outlook
Long-term life industry distribution shift from traditional producers
to financial advisors and banks
MetLife’s
current
market
share
is
3%
1
;
expect
share
increase
with
focus on higher growth distribution channels
Growth in operating PFOs and operating earnings of 1-3%
1
LIMRA (3Q14).
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


Americas –
Latin America
Operating Earnings Analysis
($ in millions)
4Q13 –
3Q14
Reported Operating Earnings
$668
Reported
notable
items
1
:
Tax adjustments
2
$41
Other noteworthy items:
ProVida
encaje
3
earnings,
as
compared
to
plan
($24)
Other tax items
($9)
Baseline Operating Earnings
$676
Estimated impact of 2015 changes
($105)
Baseline Operating Earnings, as adjusted
$571
1
Cumulative impact, as reported in 3Q14 quarterly financial supplement.
2
Chilean tax reform.
3
The ProVida encaje is capital required by Superintendencia de Pensiones. The encaje is invested the same as the total pension fund, and the 
income is included in operating earnings.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.
34


35
Americas –
Latin America
Key Sensitivities
See Appendix for non-GAAP financial information, definitions and/or reconciliations.
1% change in Mexican Peso to U.S. dollar exchange rate
translates to approximately $5 million of operating earnings
1% change in Chilean Peso to U.S. dollar exchange rate
translates to approximately $3 million of operating earnings
1% change in the annual return on the ProVida encaje
translates to approximately $4 million of operating earnings


Regulatory uncertainty across
region
Chilean pension reform
Currency weakness and
regional economic growth
Americas –
Latin America
Factors Driving Near-Term Outlook
Growth in employee benefits
and worksite marketing
Growth in Chile and
Colombia agency
Direct marketing
Opportunities
Challenges
36


37
Americas –
Latin America
Near-Term Guidance on Certain Key Items
Mexico and Chile expected to remain at 85% of Latin America
operating earnings
Expect low double-digit annual growth in operating PFOs
Operating earnings growth consistent with growth in operating
PFOs as a result of investment in the businesses
Direct
businesses
to
be
consolidated
in
Latin
America
in
2015
1
1
Consumer
direct
business
moving
from
Corporate
&
Other
to
Latin
America
and
will
be
consolidated
with
U.S.
sponsored
direct
business. 
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


38
Americas –
Latin America
Long-Term Outlook
Anticipate low double digit growth in operating PFOs in the region,
in line with market
Operating earnings growth expected to be in excess of growth in
operating PFOs as a result of:
Momentum in direct marketing
Expansion of employee benefits across the region
Further development of agency channels
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


Christopher Townsend
President
Asia
OUTLOOK CALL
2 0 1 4
December 12, 2014


40
Asia Overview
A leading multinational in Asia with operations across 10 markets
Clear, consistent strategy to maximize earnings from scale
businesses and capitalize on high-growth markets
Diversified across currencies, products and channels
Expect high single to low double digit operating earnings growth
on a constant currency basis over time
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


Asia
Operating Earnings Analysis
41
($ in millions)
4Q13 –
3Q14
Reported Operating Earnings
$1,277
Reported
notable
items
1
:
Variable investment income, as compared to plan
($17)
Actuarial assumption review and other insurance adjustments
$13
Other noteworthy items:   
Japan –
Excess fixed annuity surrenders
($31)
Japan –
Tax items
($13)
Baseline Operating Earnings
$1,229
Estimated impact of 2015 changes
$14
Baseline Operating Earnings, as adjusted
$1,243
1
Cumulative impact, as reported in 3Q14 quarterly financial supplement.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


Asia
Operating Earnings Breakdown
42
2014
2017
Japan
85-90%
75-80%
Japanese Yen
45-55%
U.S. Dollar
30-40%
Australian Dollar
10-15%
Korea
10-15%
10-15%
Rest of Asia
*
< 3%
10-15%
*
Emerging markets expected to be less than 2% in 2014 and 6-9% in 2017.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


43
Asia
Key Sensitivities
Change
Annual Impact
on Operating
Earnings
($ in millions)
Solvency
Margin Ratio
(%)
Japanese Yen: U.S. Dollar
unhedged basis
+/-
1
$4-$5
1
Korean Won: U.S. Dollar
+/-
10
$1-$2
10-Year U.S. Government Bond Yield
+/-
10 bps
$1-$2
5%-10%
10-Year Japanese Government Bond Yield
+/-
10 bps
$1-$2
10%-15%
Combined U.S. and Japanese Government Bond Yield
+/-
10 bps
$2-$4
15%-35%
1
We have hedged approximately two-thirds of our yen-based earnings at 107 in 2015 and 104 in 2016.  For every 1 yen above 107 in 2015 and
104 in 2016, there would be approximately a $2-$3 million benefit to operating earnings from these hedges.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


Strengthening of U.S. dollar
against Asian currencies
Regulatory tightening
Low interest rate environment
Asia
Factors Driving Near-Term Outlook
Continue to enhance  
distribution to drive productivity
Continue to actively manage
product portfolio
Expand Health expertise  
outside of Japan
Broad rollout of digital
Grow employee benefits
Opportunities
Challenges
44


45
Asia
Near-Term Guidance on Certain Key Items
Proportion of protection sales expected to grow from 48% of total Asia
sales in 2014 to 50-55% by 2017
Growth in operating PFOs of 5-10% annually on a constant currency
basis, with 2015 expected to be at the lower end of the range
Distribution expenses managed in line with sales; growth in operating
expenses no more than half of growth in operating PFOs
High single to low double digit operating earnings growth on a constant
currency basis
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


46
Asia
Long-Term Outlook
Market
growth
1
Japan 2-3% 
Korea 5-6%
Rest of Asia 10-15%
Growth in MetLife Asia operating PFOs (constant currency basis)
Japan 4-6% 
Korea 6-8%
Rest of Asia 15-20%
Operating expenses grow at a slower rate than operating PFOs
1
Source: Swiss Re Country Insurance Market (2014) for Japan and Rest of Asia; Korea Insurance Research Institute Insurance Industry Outlook (2014).
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


Michel Khalaf
President
Europe, Middle East and Africa
OUTLOOK CALL
2 0 1 4
December 12, 2014


48
EMEA Overview
Leading position in several markets in the Middle East and
Central & Eastern Europe
Emerging markets expected to comprise close to 80% of EMEA
operating earnings over the near term
Diversified across geography, product and channel
Near-term challenges but long-term growth prospects intact
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


EMEA
Operating Earnings Analysis
49
($ in millions)
4Q13 –
3Q14
Reported Operating Earnings
$366
Reported
notable
items
1
:
Actuarial assumption review and other insurance adjustments
($10)
Tax adjustments
($11)
Other noteworthy items:   
Conversion of certain operations to calendar year reporting
($11)
Other tax and reserve adjustments and impact of divestitures
($16)
Baseline Operating Earnings
$318
Estimated impact of 2015 changes
($83)
Baseline Operating Earnings, as adjusted
$235
1
Cumulative impact, as reported in 3Q14 quarterly financial supplement.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


EMEA
Key Sensitivities
Largest operations Poland, the Gulf and Russia, accounting for
roughly half of emerging markets operating earnings in region
Operating
earnings
currency
exposure
1
45% Euro
22% Polish Zloty
15% Russian Ruble
10% Turkish Lira
50
1
Based
on
baseline
operating
earnings,
as
adjusted
for
4Q13
3Q14.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


Strengthening of U.S. dollar
Regulatory changes
Political and economic headwinds
EMEA
Factors Driving Near-Term Outlook
Growth in emerging markets
Build the MetLife brand in key
markets
Capital diversification and cash
generation
Opportunities
Challenges
51


52
EMEA
Near-Term Guidance on Certain Key Items
Sales growth rate in the high single digits, moving to mid-teens
Operating PFOs flat to down in 2015 due to FX, conversion of
certain operations to calendar reporting and divestitures in 2014
Expect mid-
to high single digit growth in operating PFOs in 
2016-2017
Operating
earnings
growth
expected
to
be
in
mid-teens, on a
constant currency basis
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


53
EMEA
Long-Term Outlook
Market growth
1
Developed 2-4% 
Emerging markets 6-8%
Growth in MetLife EMEA operating PFOs of 10-12% (constant
currency basis)
Developed 4-6%
Emerging markets 12-15%
Operating
expense
growth
of
mid-
to
high
single
digits
as
more
countries reach scale
1
Source: Munich Re Economic Research, Insurance Market Outlook (May 2014).
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


John C.R. Hele
Chief Financial Officer
OUTLOOK CALL
2 0 1 4
December 12, 2014


55
Financial Update
Equity and operating ROE by segment
Impact of low interest rates
Corporate & Other and taxes
Free cash flow (FCF)
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


56
Equity and ROE by Segment
1
Average common equity for 4Q13 to 3Q14 reflecting estimated impact of 2015 changes.
2
For 4Q13 through 3Q14; derived using baseline operating earnings, as adjusted, reflecting estimated impact of 2015 changes.
3
Excludes AOCI, other than FCTAs.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.
($ in billions)
Equity
1
Operating ROE
2,3
Tangible ROE
2,3
Retail Life & Other
$8.5 –
$8.9
12 –
13%
Retail Annuities
11.4 –
12.0
12 –
13%
GVWB
5.5 –
5.8
14 –
15%
Corporate Benefit Funding
7.1 –
7.4
18 –
19%
Latin America
3.5 –
3.7
15 –
16%
Americas
36.0 –
37.8
14 –
15%
16 –
17%
Asia
11.3 –
11.8
10 –
11%
18 –
19%
EMEA
3.3 –
3.5
7%
13 –
14%
Corporate & Other
2.2 –
2.4
NA
NA
Total Company
$52.8 –
$55.5
11 –
12%
14 –
15%


57
Manageable Impact from Low Interest Rates
Balance sheet impact if 10-year Treasury at 2% forever
Statutory reserve increase of less than $1 billion
GAAP
charge
with
present
value
of
approximately
$3
billion
after
tax
Operating earnings impact if 10-year Treasury at 2% for 2015-2016
Approximately $80 million reduction versus plan for 2015
Approximately $180 million reduction versus plan for 2016
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


58
Guidance on Corporate & Other and Tax Rate
Litigation reserve increase related to asbestos cases of       
$110-$130 million, after tax,
in 4Q14
Corporate & Other expected operating loss of $550-$750 million
in 2015
Effective tax rate expected to be 26.3% in 2015
See Appendix for non-GAAP financial information, definitions and/or reconciliations.


59
FCF Outlook Remains 45-55% of Operating Earnings
Free Cash Flow as a % of Operating Earnings
1
The bars represent mid-points of ranges.
See Appendix for non-GAAP financial information, definitions and/or reconciliations.
2014 Projection per
2013 Outlook Call
Current 2014
Estimate
Current 2015-2017
Projection
1
~35%
45 -
55%
~40%


Steven A. Kandarian
Chairman, President &
Chief Executive Officer
OUTLOOK CALL
2 0 1 4
December 12, 2014


61
Key Takeaways
Ahead of strategic plan for operating earnings and operating ROE
Challenges in 2015 include foreign currency weakness and
margin pressure from low interest rates
Ongoing effort to improve quality of information for investors
Focused on improving free cash flow
See Appendix for non-GAAP financial information, definitions and/or reconciliations.



Appendix
OUTLOOK CALL
2 0 1 4
December 12, 2014


Safe Harbor Statement
This presentation may contain or incorporate by reference information that includes or is based upon forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995.
Forward-looking statements give expectations or forecasts of future events.
These statements can be identified by the fact that they do not relate strictly to historical or current facts. They use words such as “anticipate,”
“estimate,”
“expect,”
“project,”
“intend,”
“plan,”
“believe”
and other words and terms of similar meaning, or are tied to future periods, in
connection with a discussion of future operating or financial performance. In particular, these include statements relating to future actions,
prospective services or products, future performance or results of current and anticipated services or products, sales efforts, expenses, the
outcome of contingencies such as legal proceedings, trends in operations and financial results.
Any or all forward-looking statements may turn out to be wrong. They can be affected by inaccurate assumptions or by known or unknown risks
and uncertainties. Many such factors will be important in determining the actual future results of MetLife, Inc., its subsidiaries and affiliates.
These statements are based on current expectations and the current economic environment. They involve a number of risks and uncertainties
that
are
difficult
to
predict.
These
statements
are
not
guarantees
of
future
performance.
Actual
results
could
differ
materially
from
those
expressed
or
implied
in
the
forward-looking
statements.
Risks,
uncertainties,
and
other
factors
that
might
cause
such
differences
include
the
risks, uncertainties and other factors identified in MetLife, Inc.’s filings with the U.S. Securities and Exchange Commission (the “SEC”). These
factors include: (1) difficult conditions in the global capital markets; (2) increased volatility and disruption of the capital and credit markets, which
may affect our ability to meet liquidity needs and access capital, including through our credit facilities, generate fee income and market-related
revenue and finance statutory reserve requirements and may require us to pledge collateral or make payments related to declines in value of
specified assets, including assets supporting risks ceded to certain of our captive reinsurers or hedging arrangements associated with those
risks; (3) exposure to financial and capital market risks, including as a result of the disruption in Europe; (4) impact of comprehensive financial
services
regulation
reform
on
us,
as
a
potential
non-bank
systemically
important
financial
institution,
or
otherwise;
(5)
numerous
rulemaking
initiatives required or permitted by the Dodd-Frank Wall Street Reform and Consumer Protection Act which may impact how we conduct our
business, including those compelling the liquidation of certain financial institutions; (6) regulatory, legislative or tax changes relating to our
insurance, international, or other operations that may affect the cost of, or demand for, our products or services, or increase the cost or
administrative burdens of providing benefits to employees; (7) adverse results or other consequences from litigation, arbitration or regulatory
investigations; (8) potential liquidity and other risks resulting from our participation in a securities lending program and other transactions; (9)
investment losses and defaults, and changes to investment valuations; (10) changes in assumptions related to investment valuations, deferred
policy acquisition costs, deferred sales inducements, value of business acquired or goodwill; (11) impairments of goodwill and realized losses or
market value impairments to illiquid assets; (12) defaults on our mortgage loans; (13) the defaults or deteriorating credit of other financial
institutions that could adversely affect us; (14) economic, political, legal, currency and other risks relating to our international operations,
including with respect to fluctuations of exchange rates; (15) downgrades in our claims paying ability, financial strength or credit ratings; (16) a
deterioration
in
the
experience
of
the
“closed
block”
established
in
connection
with
the
reorganization
of
Metropolitan
Life
Insurance
Company;
(17) availability and effectiveness of reinsurance or indemnification arrangements, as well as any default or failure of counterparties to perform;
(18) differences between actual claims experience and underwriting and reserving assumptions; (19) ineffectiveness of risk management
64


Safe Harbor Statement (Continued)
policies and procedures; (20) catastrophe losses; (21) increasing cost and limited market capacity for statutory life insurance reserve financings;
(22) heightened competition, including with respect to pricing, entry of new competitors, consolidation of distributors, the development of new
products by new and existing competitors, and for personnel; (23) exposure to losses related to variable annuity guarantee benefits, including
from significant and sustained downturns or extreme volatility in equity markets, reduced interest rates, unanticipated policyholder behavior,
mortality or longevity, and the adjustment for nonperformance risk; (24) our ability to address difficulties, unforeseen liabilities, asset
impairments, or rating agency actions arising from business acquisitions, including our acquisition of American Life Insurance Company and
Delaware American Life Insurance Company, and integrating and managing the growth of such acquired businesses, or arising from
dispositions
of
businesses
or
legal
entity
reorganizations;
(25)
regulatory
and
other
restrictions
affecting
MetLife,
Inc.’s
ability
to
pay
dividends
and repurchase common stock; (26) MetLife, Inc.’s primary reliance, as a holding company, on dividends from its subsidiaries to meet debt
payment obligations and the applicable regulatory restrictions on the ability of the subsidiaries to pay such dividends; (27) the possibility that
MetLife, Inc.’s Board of Directors may influence the outcome of stockholder votes through the voting provisions of the MetLife Policyholder
Trust; (28) changes in accounting standards, practices and/or policies; (29) increased expenses relating to pension and postretirement benefit
plans, as well as health care and other employee benefits; (30) inability to protect our intellectual property rights or claims of infringement of the
intellectual
property
rights
of
others;
(31)
inability
to
attract
and
retain
sales
representatives;
(32)
provisions
of
laws
and
our
incorporation
documents may delay, deter or prevent takeovers and corporate combinations involving MetLife; (33) the effects of business disruption or
economic
contraction
due
to
disasters
such
as
terrorist
attacks,
cyberattacks,
other
hostilities,
or
natural
catastrophes,
including
any
related
impact
on
the
value
of
our
investment
portfolio,
our
disaster
recovery
systems,
cyber-
or
other
information
security
systems
and
management
continuity planning; (34) the effectiveness of our programs and practices in avoiding giving our associates incentives to take excessive risks;
and (35) other risks and uncertainties described from time to time in MetLife, Inc.’s filings with the SEC.
MetLife, Inc. does not undertake any obligation to publicly correct or update any forward-looking statement if MetLife, Inc. later becomes aware
that
such
statement
is
not
likely
to
be
achieved.
Please
consult
any
further
disclosures
MetLife,
Inc.
makes
on
related
subjects
in
reports
to
the
SEC.
65


Explanatory Note on Non-GAAP Financial Information
Any references in this presentation (except in this Explanatory Note on Non-GAAP Financial Information slide and this Appendix) to net income
(loss), net income (loss) per share, operating earnings, operating earnings per share, book value per share, book value per share, excluding
accumulated other comprehensive income (loss) (“AOCI”), book value per share, excluding AOCI, other than foreign currency translation
adjustments
(“FCTA”),
book
value
per
share-tangible
common
stockholders’
equity,
premiums,
fees
and
other
revenues,
operating
return
on
equity, excluding AOCI, other than FCTA, and tangible operating return on equity should be read as net income (loss) available to MetLife,
Inc.'s common shareholders, net income (loss) available to MetLife, Inc.'s common shareholders per diluted common share, operating earnings
available to common shareholders, operating earnings available to common shareholders per diluted common share, book value per common
share, book value per common share, excluding AOCI, book value per common share, excluding AOCI, other than FCTA, book value per
common
share-tangible
common
stockholders’
equity,
premiums,
fees
and
other
revenues
(operating),
operating
return
on
MetLife,
Inc.’s
common
stockholders’
equity,
excluding
AOCI,
other
than
FCTA,
and
operating
return
on
MetLife,
Inc.’s
tangible
common
stockholders’
equity,
respectively.
Operating
earnings
is
the
measure
of
segment
profit
or
loss
that
MetLife
uses
to
evaluate
segment
performance
and
allocate
resources.
Consistent with accounting principles generally accepted in the United States of America ("GAAP") accounting guidance for segment reporting,
operating earnings is MetLife's measure of segment performance. Operating earnings is also a measure by which MetLife senior management's
and many other employees' performance is evaluated for the purposes of determining their compensation under applicable compensation plans.
Operating earnings is defined as operating revenues less operating expenses, both net of income tax.  Operating earnings available to common
shareholders is defined as operating earnings less preferred stock dividends.
Operating
revenues
and
operating
expenses
exclude
results
of
discontinued
operations
and
other
businesses
that
have
been
or
will
be
sold
or
exited by MetLife and are referred to as divested businesses. Operating revenues also excludes net investment gains (losses) (“NIGL”) and net
derivative gains (losses) (“NDGL”). Operating expenses also excludes goodwill impairments.
The following additional adjustments are made to GAAP revenues, in the line items indicated, in calculating operating revenues:
Universal life and investment-type product policy fees excludes the amortization of unearned revenue related to NIGL and NDGL and certain
variable annuity guaranteed minimum income benefits ("GMIB") fees ("GMIB Fees");
Net investment income: (i) includes amounts for scheduled periodic settlement payments and amortization of premium on derivatives that
are hedges of investments or that are used to replicate certain investments but do not qualify for hedge accounting treatment, (ii) includes
income from discontinued real estate operations, (iii) excludes post-tax operating earnings adjustments relating to insurance joint ventures
accounted for under the equity method, (iv) excludes certain amounts related to contractholder-directed unit-linked investments, and (v)
excludes
certain
amounts
related
to
securitization
entities
that
are
variable
interest
entities
("VIEs")
consolidated
under
GAAP;
and
Other revenues are adjusted for settlements of foreign currency earnings hedges.
66


The following additional adjustments are made to GAAP expenses, in the line items indicated, in calculating operating expenses:
Policyholder benefits and claims and policyholder dividends excludes: (i) changes in the policyholder dividend obligation related to NIGL and
NDGL, (ii) inflation-indexed benefit adjustments associated with contracts backed by inflation-indexed investments and amounts associated
with periodic crediting rate adjustments based on the total return of a contractually referenced pool of assets and other pass through 
adjustments,
(iii)
benefits
and
hedging
costs
related
to
GMIBs
("GMIB
Costs"),
and
(iv)
market
value
adjustments
associated
with
surrenders
or terminations of contracts ("Market Value Adjustments");
Interest credited to policyholder account balances includes adjustments for scheduled periodic settlement payments and amortization of
premium on derivatives that are hedges of policyholder account balances but do not qualify for hedge accounting treatment and excludes
amounts related to net investment income earned on contractholder-directed unit-linked investments;
Amortization of deferred policy acquisition costs (“DAC”) and value of business acquired ("VOBA") excludes amounts related to: (i) NIGL and
NDGL, (ii) GMIB Fees and GMIB Costs, and (iii) Market Value Adjustments;
Amortization
of
negative
VOBA
excludes
amounts
related
to
Market
Value
Adjustments;
Interest expense on debt excludes certain amounts related to securitization entities that are VIEs consolidated under GAAP; and
Other expenses excludes costs related to: (i) noncontrolling interests, (ii) implementation of new insurance regulatory requirements, and (iii)
acquisition and integration costs.
Operating earnings also excludes the recognition of certain contingent assets and liabilities that could not be recognized at acquisition or adjusted
for during the measurement period under GAAP business combination accounting guidance. In addition to the tax impact of the adjustments
mentioned
above,
provision
for
income
tax
(expense)
benefit
also
includes
the
impact
related
to
the
timing
of
certain
tax
credits,
as
well
as
certain
tax reforms.
MetLife,
Inc.’s
tangible
common
stockholders’
equity
is
defined
as
MetLife,
Inc.’s
common
stockholders’
equity,
excluding
the
net
unrealized
investment
gains
(losses)
and
defined
benefit
plans
adjustment
components
of
AOCI
and
is
also
reduced
by
the
impact
of
goodwill,
value
of
distribution agreements (“VODA”) and value of customer relationships acquired (“VOCRA”), all net of income tax.  MetLife, Inc.’s common
stockholders’
equity,
excluding
AOCI,
other
than
FCTA,
is
defined
as
MetLife,
Inc.’s
common
stockholders’
equity,
excluding
the
net
unrealized
investment gains (losses) and defined benefit plans adjustment components of AOCI, net of income tax.
Explanatory Note on Non-GAAP Financial Information
(Continued)
67


MetLife believes the presentation of operating earnings and operating earnings available to common shareholders as MetLife measures it for
management purposes enhances the understanding of the company's performance by highlighting the results of operations and the underlying
profitability drivers of the business. Operating revenues, operating expenses, operating earnings, operating earnings available to common
shareholders, operating earnings available to common shareholders per diluted common share, investment portfolio gains (losses) and
derivative
gains
(losses)
should
not
be
viewed
as
substitutes
for
the
following
financial
measures
calculated
in
accordance
with
GAAP: GAAP
revenues, GAAP expenses, income (loss) from continuing operations, net of income tax, net income (loss) available to MetLife, Inc.'s common
shareholders,
net
income
(loss)
available
to
MetLife,
Inc.'s
common
shareholders
per
diluted
common
share,
net
investment
gains
(losses) and
net derivative
gains
(losses),
respectively.
MetLife,
Inc.’s
tangible
common
stockholders’
equity
and
MetLife,
Inc.’s
common
stockholders’
equity,
excluding
AOCI,
other
than
FCTA,
should
not
be
viewed
as
substitutes
for
total
MetLife,
Inc.’s
stockholders’
equity
calculated
in
accordance
with
GAAP. Reconciliations of these measures to the most directly comparable GAAP measures are included in the Third Quarter 2014 Financial
Supplement and/or in the tables that accompany this Appendix.
MetLife also refers to baseline operating earnings in this presentation. Baseline operating earnings is operating earnings, adjusted to reflect the
cumulative impact of notable items as reported in the Third Quarter 2014 Financial Supplement, as well as other noteworthy items, if applicable.
MetLife
believes
that
the
presentation
of
baseline
operating
earnings
enhances
the
understanding
of
its
performance
by
providing
an
estimate of
the operating
earnings
that
should
be
considered
as
the
starting
point
for
growth.
MetLife uses a measure of free cash flow to facilitate an understanding of its ability to generate cash for reinvestment into its businesses or use
in discretionary
capital
actions.
MetLife
defines
free
cash
flow
as
the
sum
of
cash
available
at
MetLife’s
holding
companies
from
dividends
from
operating subsidiaries, expenses and other net flows of the holding companies, and net contributions from debt. This measure of free cash flow
is prior to discretionary capital deployment, including common stock dividends and repurchases, debt reduction and mergers and
acquisitions.
Free
cash
flow
should
not
be
viewed
as
a
substitute
for
net
cash
provided
by
(used
in)
operating
activities
calculated
in
accordance
with GAAP. The free cash flow ratio is typically expressed as a percentage of annual operating earnings.
Operating return on MetLife, Inc.'s tangible common stockholders' equity is defined as operating earnings available to common shareholders,
excluding amortization of VODA and VOCRA, net of income tax, divided by average MetLife, Inc.'s tangible common stockholders' equity.
Operating
return
on
MetLife,
Inc.'s
common
stockholders'
equity,
excluding
AOCI
other
than
FCTA
is
defined
as
operating
earnings
available to
common shareholders divided by average MetLife, Inc.'s common stockholders' equity, excluding AOCI other than FCTA.
Operating
return
on
MetLife,
Inc.'s
common
stockholders'
equity,
excluding
AOCI
is
defined
as
operating
earnings
available
to common
shareholders divided by average MetLife, Inc.'s common stockholders' equity, excluding AOCI.
Operating return on MetLife, Inc.'s common stockholders' equity is defined as operating earnings available to common shareholders divided by
average MetLife, Inc.'s common stockholders' equity.
Return on MetLife, Inc.’s tangible common stockholders' equity is defined as net income (loss) available to MetLife, Inc.’s common shareholders,
excluding
goodwill
impairment
and
amortization
of
VODA
and
VOCRA,
net
of
income
tax,
divided
by
average
MetLife,
Inc.'s
tangible
common
stockholders' equity.
Explanatory Note on Non-GAAP Financial Information
(Continued)
68


Explanatory Note on Non-GAAP Financial Information
(Continued)
Return
on
MetLife,
Inc.'s
common
stockholders'
equity,
excluding
AOCI
other
than
FCTA
is
defined
as
net
income
(loss)
available
to
MetLife,
Inc.’s
common shareholders divided by average MetLife, Inc.'s common stockholders' equity, excluding AOCI other than FCTA.
Return
on
MetLife,
Inc.'s
common
stockholders'
equity,
excluding
AOCI
is
defined
as
net
income
(loss)
available
to
MetLife,
Inc.’s
common
shareholders divided by average MetLife, Inc.'s common stockholders' equity, excluding AOCI.
Return
on
MetLife,
Inc.’s
common
stockholders’
equity
is
defined
as
net
income
(loss)
available
to
MetLife,
Inc.’s
common
shareholders
divided
by
average
MetLife,
Inc.’s
common
stockholders’
equity.
Operating expense ratio is calculated by dividing operating expenses (other expenses net of capitalization of DAC) by operating premiums, fees
and other revenues. 
For the historical periods presented, reconciliations of non-GAAP measures used in this presentation to the most directly comparable GAAP
measures may be included in this Appendix to the presentation materials and/or are on the Investor Relations portion of MetLife’s Internet website. 
Additional information about MetLife’s historical results is also available on its Internet website in its Quarterly Financial Supplements for the
corresponding periods.
The non-GAAP measures used in this presentation should not be viewed as substitutes for the most directly comparable GAAP measures.
In this presentation, MetLife may refer to sales activity for various products. These sales statistics do not correspond to revenues under GAAP, but
are used as relevant measures of business activity.
The impact of changes in foreign currency exchange rates is calculated using the average foreign currency exchange rates for the current period
and is applied to each of the comparable periods.
In this presentation, MetLife may provide forward-looking guidance on its future earnings, premiums, fees and other revenues, earnings per diluted
common
share,
book
value
per
common
share,
return
on
common
equity
and
free
cash
flow
(as
a
percentage
of
annual
operating
earnings)
on
an
operating or non-GAAP basis.  A reconciliation of the non-GAAP measures to the most directly comparable GAAP measures is not accessible on a
forward-looking basis because MetLife believes it is not possible to provide other than a range of net investment gains and losses and net
derivative gains and losses, which can fluctuate significantly within or outside the range and from period to period and may have a significant
impact on GAAP net income.
In addition, MetLife may provide estimated historical operating results for business that is not within a single reportable segment or Corporate &
Other in this presentation. A reconciliation of non-GAAP measures to the most directly comparable GAAP measures is not accessible for such
results, as MetLife calculates GAAP results only for its reportable segments and Corporate & Other.
69


Definitions


Definitions -
Sales
Retail:
GVWB:
CBF:
Direct:
Latin America, Asia and EMEA:
71
Life Sales:
Statistical sales information for life insurance is calculated by MetLife using the LIMRA definition of sales for core direct sales, excluding
company sponsored internal exchanges, corporate-owned life insurance, bank-owned life insurance, and private placement variable
universal life insurance.
Annuity Sales:
Individual
annuities
sales
consists
of
statutory
premiums
direct
and
assumed,
excluding
company
sponsored
internal
exchanges.
Sales of life and non-medical health products include 100% of annualized full year premiums and fees from recurring-premium policy.
Sales for property & casualty are based on first year direct written premium net of cancellation and endorsement activity.
Pension Closeout Sales:
Pension closeout sales consist of statutory single-premiums received as payment to assume certain benefit liabilities of a U.S. pension plan.
This is consistent with the LIMRA definition of sales for single-premium buy-outs.
Consumer Direct Individual Life Sales:
Statistical sales information for life insurance is calculated by using the LIMRA definition of sales for core direct sales, excluding company
sponsored internal exchanges.
Sponsored Direct Group Product Sales:
100% of annualized full year premiums and fees from recurring-premium policy sales of all products (mainly from risk and protection
products such as individual life, accident & health and group).
Sales for property & casualty are based on first year direct written premium net of cancellation and endorsement activity.
10% of single-premium deposits (mainly from retirement products such as variable annuity, fixed annuity and pensions) and 20% of
single-premium deposits from credit insurance.
100% of annualized full year premiums and fees from recurring-premium policy sales of all products (mainly from risk and protection
products such as individual life, accident & health and group).


Reconciliations


Reconciliation of Operating Earnings Available to Common Shareholders to Net Income
(Loss) Available to MetLife, Inc.’s Common Shareholders –
Total Company
72
2011
2012
2013
Nine Months Ended
September 30, 2014
($ in millions)
Operating earnings available to common shareholders
4,654
$   
5,649
$  
6,261
$   
4,977
$                       
Adjustments from operating earnings available to common shareholders to net income
(loss) available to MetLife, Inc.'s common shareholders:
Add: Net investment gains (losses)
(867)
       
(352)
      
161
        
(427)
                           
Add: Net derivative gains (losses)
4,824
     
(1,919)
   
(3,239)
   
1,132
                         
Add: Goodwill impairment
-
             
(1,868)
   
-
            
-
                                 
Add: Other adjustments to continuing operations
(1,419)
    
(2,492)
   
(1,597)
   
(923)
                           
Add: Provision for income tax (expense) benefit
(923)
       
2,174
    
1,683
     
(38)
                             
Add: Income (loss) from discontinued operations, net of income tax
24
          
48
         
2
            
(3)
                               
Less: Net income (loss) attributable to noncontrolling interests
(8)
           
38
         
25
          
21
                              
Less: Preferred stock redemption premium
146
        
-
            
-
            
-
                                 
Net income (loss) available to MetLife, Inc.'s common shareholders
6,155
$   
1,202
$  
3,246
$   
4,697
$                       


Reconciliation of Operating Earnings Available to Common Shareholders to Net Income
(Loss) Available to MetLife, Inc.’s Common Shareholders
73
Retail
Life &
Other
Retail
Annuities
Group,
Voluntary
& Worksite
Benefits
Corporate
Benefit
Funding
Latin
America
Asia
EMEA
($ in millions)
Operating earnings available to common shareholders
1,132
$   
1,489
$     
861
$         
1,494
$     
668
$      
1,277
366
$     
Adjustments from operating earnings available to common shareholders to net income
(loss) available to MetLife, Inc.'s common shareholders:
Add: Net investment gains (losses)
(23)
         
50
            
(17)
           
(568)
27
          
453
      
(81)
       
Add: Net derivative gains (losses)
184
        
450
          
229
           
265
(65)
        
(305)
     
77
         
Add: Other adjustments to continuing operations
(198)
       
(651)
         
(165)
         
(45)
(67)
        
(68)
       
110
       
Add: Provision for income tax (expense) benefit
14
53
            
(17)
           
105
(12)
        
(108)
     
(57)
       
Add: Income (loss) from discontinued operations, net of income tax
(1)
           
-
               
-
               
(1)
-
            
-
           
-
           
Less: Net income (loss) attributable to noncontrolling interests
-
             
-
               
-
               
-
              
16
          
22
        
2
           
Net income (loss) available to MetLife, Inc.'s common shareholders
1,108
$   
1,391
$     
891
$         
1,250
$     
535
$      
1,227
413
$     
Americas
Cumulative Results 4Q13 - 3Q14


Reconciliation of Return on Common Equity
74
2011
2012
2013
Nine Months Ended
September
30,
2014
1
Return on Common Equity
Operating return on MetLife, Inc.'s:        
Common stockholders' equity, excluding AOCI other than FCTA  
10.1%
11.3%
12.2%
12.2%
Common stockholders' equity, excluding AOCI  
10.0%
11.2%
11.9%
11.8%
Common stockholders' equity   
9.2%
9.5%
10.4%
10.2%
Return on MetLife, Inc.'s:        
Common stockholders' equity, excluding AOCI other than FCTA
13.3%
2.4%
6.3%
11.6%
Common stockholders' equity, excluding AOCI   
13.2%
2.4%
6.2%
11.2%
Common stockholders' equity   
12.2%
2.0%
5.4%
9.7%
1
Annualized using year-to-date results for the period ended September 30, 2014.