0001171843-18-004839.txt : 20180627 0001171843-18-004839.hdr.sgml : 20180627 20180627070020 ACCESSION NUMBER: 0001171843-18-004839 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 2 CONFORMED PERIOD OF REPORT: 20180627 FILED AS OF DATE: 20180627 DATE AS OF CHANGE: 20180627 FILER: COMPANY DATA: COMPANY CONFORMED NAME: JACADA LTD CENTRAL INDEX KEY: 0001095747 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-PREPACKAGED SOFTWARE [7372] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-30342 FILM NUMBER: 18920514 BUSINESS ADDRESS: STREET 1: 11 GALGALEI HAPLADA ST STREET 2: PO BOX 12175 CITY: HERZLIYA 46722 ISRAE STATE: L3 BUSINESS PHONE: 9729525900 MAIL ADDRESS: STREET 1: JACADA INC 400 PERIMETER CENTER TERRACE STREET 2: SUITE 195 CITY: ATLANTA STATE: GA ZIP: 30346 6-K 1 f6k_062618.htm FORM 6-K

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

Form 6-K

REPORT OF FOREIGN PRIVATE ISSUER PURSUANT TO RULE 13a-16 OR 15d-16 UNDER THE SECURITIES EXCHANGE ACT OF 1934

For the month of June 2018

Commission File Number: 000-30342

JACADA LTD.
(Translation of registrant's name into English)

8 Hasadnaot Street
Herzliya 46728, Israel
(Address of principal executive office)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F [ X ] Form 40-F [ ]

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):

CONTENTS

This Report on Form 6-K of Jacada consists of the following documents, which are attached hereto and incorporated by reference herein:

Press Release, released publicly on June 27, 2018: Jacada Customer Assistant and Visual IVR Solutions Selected by Industry-Leading Mortgage Service Provider

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

		JACADA LTD.
		(Registrant)


Date: June 27, 2018		/s/ Caroline Cronin
		Caroline Cronin
		Chief Financial Officer

EX-99.1 2 exh_991.htm PRESS RELEASE EdgarFiling

EXHIBIT 99.1

Jacada Customer Assistant and Visual IVR Solutions Selected by Industry-Leading Mortgage Service Provider

The new enterprise customer will utilize Jacada’s Automation Platform with mobile and website Intelligent Assistant to enhance customer experience and drive more self-service

ATLANTA, June 27, 2018 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, reduce contact center size, and improve the customer experience, today announced that via one of its technology partners, it has signed a material deal to provide intelligent assistant solutions for an industry-leading US mortgage provider. The mortgage provider is one of the largest subservicers of residential mortgages in the United States.

Supporting the company’s dedication to providing an exceptional customer experience, Jacada and its technology partner will be working with the mortgage provider to design and deploy the following set of customer self-service solutions utilizing Jacada’s Automation Platform:

Intelligent Customer Assistant – A virtual customer assistant on the web that engages with customers to deliver self-service options, reduce customer effort, and allow an autonomous customer experience. Through integrations with backend systems, robotic automation will also serve to fulfill customers’ transactional needs.
Visual IVR - A menu driven, web-based customer support experience for mobile customer interactions. The technology seamlessly connects customers and prospects to self-service options and/or support resources with menu-based flows that service their needs at the time customer assistance is needed.

“Our solid ecosystem, combined with our unique offering, continues to support our new business wins,” says Oren Shefler, Jacada VP of Sales, Americas. “Our offering well addressed the customer’s need to drive higher customer satisfaction and lower costs through customer self-service.”

About Jacada

Jacada Inc. helps enterprises to significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.

Contact:
A. Lee Judge
Sr. Digital Marketing Manager
Jacada
770-776-2326
ljudge@jacada.com