0001171843-18-002545.txt : 20180405 0001171843-18-002545.hdr.sgml : 20180405 20180405080037 ACCESSION NUMBER: 0001171843-18-002545 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 2 CONFORMED PERIOD OF REPORT: 20180405 FILED AS OF DATE: 20180405 DATE AS OF CHANGE: 20180405 FILER: COMPANY DATA: COMPANY CONFORMED NAME: JACADA LTD CENTRAL INDEX KEY: 0001095747 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-PREPACKAGED SOFTWARE [7372] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-30342 FILM NUMBER: 18739338 BUSINESS ADDRESS: STREET 1: 11 GALGALEI HAPLADA ST STREET 2: PO BOX 12175 CITY: HERZLIYA 46722 ISRAE STATE: L3 BUSINESS PHONE: 9729525900 MAIL ADDRESS: STREET 1: JACADA INC 400 PERIMETER CENTER TERRACE STREET 2: SUITE 195 CITY: ATLANTA STATE: GA ZIP: 30346 6-K 1 f6k_040418.htm FORM 6-K

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

Form 6-K

REPORT OF FOREIGN PRIVATE ISSUER PURSUANT TO RULE 13a-16 OR 15d-16 UNDER THE SECURITIES EXCHANGE ACT OF 1934

For the month of April 2018

Commission File Number: 000-30342

JACADA LTD.
(Translation of registrant's name into English)

8 Hasadnaot Street
Herzliya 46728, Israel
(Address of principal executive office)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F [ X ] Form 40-F [ ]

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):

CONTENTS

This Report on Form 6-K of Jacada consists of the following documents, which are attached hereto and incorporated by reference herein:

Press Release, released publicly on April 5, 2018: Jacada Selected by Leading American Telecom to Provide Real-Time Robotic Process Automation, Agent Guidance, and Desktop Unification

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

		JACADA LTD.
		(Registrant)


Date: April 5, 2018		/s/ Caroline Cronin
		Caroline Cronin
		Chief Financial Officer

EX-99.1 2 exh_991.htm PRESS RELEASE EdgarFiling

EXHIBIT 99.1

Jacada Selected by Leading American Telecom to Provide Real-Time Robotic Process Automation, Agent Guidance, and Desktop Unification

Thousands of contact center agents will benefit from Jacada’s ability to automate and improve agent processes while enhancing customer experience

ATLANTA, April 05, 2018 (GLOBE NEWSWIRE) -- Jacada, Inc. (OTC:JCDAF), provider of Autonomous CX solutions designed to automate customer service operations, reduce contact center size, and improve the customer experience, today announced that it has signed a material deal to provide enterprise customer service software solutions for one of the largest mobile telecommunications operators in America.

The telecommunications company has the need to efficiently access the applications of multiple cellular carriers and automate agents' repeated tasks. In this journey to provide a more autonomous customer experience, the operator deploys:

Jacada Desktop Automation - Enabling real-time robotic process automation (RPA) that automates tasks while taking cues from the agent, application events, or business logic.
Jacada Agent Guidance - Providing contact center agents with real-time guidance that is both interactive and intuitive so agents always know what, when, and how to respond to customer inquiries.
Jacada Unified Agent Desktop - Empowering agents with the ability to rapidly and accurately fulfill customers’ needs at much lower average handling time while providing an improved experience for both the agent and the customer.

“Ultimately, providing excellent customer service is the goal of our customers. Jacada’s automation capabilities provide the contact center agent the freedom to focus more on human interaction with the customer rather than repetitive tasks or processes,” says Oren Shefler, Jacada VP of Sales, Americas. “Agent Guidance and Real-Time Robotic Process Automation are both a large part of our new Autonomous CX offering which, together with our best in class Unified Agent Desktop, provides our customers’ contact centers a shorter handling time while improving the customer experience.”

About Jacada

Jacada Inc. helps enterprises to significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.

Contact:
A. Lee Judge
Marketing Programs Manager
Jacada
770-776-2326
ljudge@jacada.com