UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
Form 6-K
REPORT OF FOREIGN PRIVATE ISSUER PURSUANT TO RULE 13a-16 OR 15d-16 UNDER THE SECURITIES EXCHANGE ACT OF 1934
For the month of March 2018
Commission File Number: 000-30342
JACADA LTD.
(Translation of registrant's name into English)
8 Hasadnaot Street
Herzliya 46728, Israel
(Address of principal executive office)
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F [ X ] Form 40-F [ ]
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):
CONTENTS
This Report on Form 6-K of Jacada consists of the following documents, which are attached hereto and incorporated by reference herein:
Press Release, released publicly on March 13, 2018: Jacada Receives Material Order from Telefónica O2 to Continue Providing Customer Service Automation Solutions
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
| JACADA LTD. | ||
| (Registrant) | ||
| Date: March 13, 2018 | /s/ Caroline Cronin | |
| Caroline Cronin | ||
| Chief Financial Officer | ||
EXHIBIT 99.1
Jacada Receives Material Order from Telefónica O2 to Continue Providing Customer Service Automation Solutions
Agreement extends 10 year relationship of continuous improvement in customer experience related operations
ATLANTA, March 13, 2018 (GLOBE NEWSWIRE) -- Jacada Ltd. (OTCQB:JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience, today announced that it has again extended its relationship as the customer service enterprise software solution provider for Telefónica O2, one of the largest telecommunications operators in Europe.
At Telefónica O2 UK, Jacada solutions automate critical customer service processes within the contact center and retail stores operations. Jacada helps the operator to reduce costs and improve customer experience through the deployment of three solutions:
With a strong presence in Europe and Latin America, Telefónica O2 is one of the world’s largest telecommunications operators by market capitalization. Providing telecommunication services to over 347 million users, it is one of the 50 largest companies in the world.
“Our long term relationship with Telefónica O2 is additional proof of confidence in our solutions and ability to execute,” says Yochai Rozenblat, Jacada Chief Executive Officer. “Our customer service automation vision has strong roots in customers like Telefónica O2, that see the clear value of this vision on a daily basis.”
About Jacada
Jacada Inc. helps enterprises to significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
Contact:
A. Lee Judge
Marketing Programs Manager
Jacada
770-776-2326
ljudge@jacada.com