UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
Form 6-K
REPORT OF FOREIGN PRIVATE ISSUER PURSUANT TO RULE 13a-16 OR 15d-16 UNDER THE SECURITIES EXCHANGE ACT OF 1934
For the month of August 2017
Commission File Number: 000-30342
JACADA LTD.
(Translation of registrant's name into English)
8 Hasadnaot Street
Herzliya 46728, Israel
(Address of principal executive office)
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F [ X ] Form 40-F [ ]
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):
CONTENTS
This Report on Form 6-K of Jacada consists of the following documents, which are attached hereto and incorporated by reference herein:
Press Release, released publicly on August 1, 2017: After Visual IVR Success - Leading US Health Insurance Company Renews Jacada Solution
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
| JACADA LTD. | ||
| (Registrant) | ||
| Date: August 1, 2017 | /s/ Caroline Cronin | |
| Caroline Cronin | ||
| Chief Financial Officer | ||
EXHIBIT 99.1
After Visual IVR Success - Leading US Health Insurance Company Renews Jacada Solution
Jacada Visual IVR solution extended in response to positive results of enhanced member experience
ATLANTA, Aug. 01, 2017 (GLOBE NEWSWIRE) -- Jacada, Inc. (OTCQB:JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that a material transaction for the renewal of its annual subscription to Jacada’s Visual IVR solution has been executed with a Fortune 500 customer, one of America’s largest health insurance providers. The Jacada Visual IVR solution has shown positive results of enhancing both the customer and contact center agent experience.
A video accompanying this release is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/96787d89-fc13-4be9-bdce-dcd718d796c6
As a result of Visual IVR implementation, Jacada’s health insurance customer has reported a significant increase in NPS scores and improvement of customer containment within self-service channels. This has been achieved through reduced call transfers and reduced customer burdens such as repeating information and re-authentication when speaking with an agent. Visual IVR has provided the company successful advancements in the digital transformation of customer experiences by enabling smooth and contextual switching between both voice and digital channels.
The Jacada Visual IVR solution provides consumers an effortless way to connect with companies from their device of choice to get immediate answers. It enables them to connect with the right people in the company efficiently and in a personalized manner. Visual IVR increases customer loyalty, decreases the cost to serve, and provides a better overall consumer experience.
“Jacada is pleased to hear the results that this customer has demonstrated. The Jacada Visual IVR solution has produced significant benefits to our customer and has received very positive feedback from its users,” says Guy Yair, Chief Executive Officer of Jacada. “We appreciate the continued relationship with this customer and will continue our dedication to being a part of their customer experience success story.”
About Jacada
Jacada Inc. enables organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
Contact:
A. Lee Judge
Senior Digital Marketing Manager
Jacada
770-776-2326
ljudge@jacada.com