Operating Costs and Expenses

Operating costs and expenses consist of the following for the years presented:



	Three Months Ended September 30,				Nine Months Ended September 30,
	2014		2013		2014		2013
Programming	$	621	$	554	$	1,834	$	1,585
Franchise, regulatory and connectivity	105		104		319		296
Costs to service customers	429		412		1,250		1,164
Marketing	136		131		404		359
Other	227		196		637		546

	$	1,518	$	1,397	$	4,444	$	3,950

Programming costs consist primarily of costs paid to programmers for basic, premium, digital, OnDemand, and pay-per-view programming. Franchise, regulatory and connectivity costs represent payments to franchise and regulatory authorities and costs directly related to providing Internet and voice services. Costs to service customers include residential and commercial costs related to field operations, network operations and customer care including internal and third party labor for installations, service and repairs, maintenance, billing and collection, occupancy and vehicle costs. Marketing costs represents the costs of marketing to our current and potential commercial and residential customers including labor costs. Other includes bad debt expense, corporate overhead, commercial and advertising sales expenses, property tax and insurance and stock compensation expense, among others.