Revenue (Tables)

12 Months Ended

Dec. 31, 2021

Revenue from Contract with Customer [Abstract]

Disaggregation of revenue

Revenues disaggregated by primary geographic markets, major product lines, and sales channels are as follows:

	Year Ended December 31,
	2021		2020		2019
Primary geographical markets(1)
United States	$	3,982	$	4,186	$	5,429
Europe	2,023		1,883		2,326
Canada	398		393		518
Other	635		560		793
Total Revenues	$	7,038	$	7,022	$	9,066
Major product and services lines
Equipment	$	1,581	$	1,564	$	2,062
Supplies, paper and other sales	1,001		885		1,165
Maintenance agreements(2)	1,787		1,803		2,372
Service arrangements(3)	1,991		2,014		2,517
Rental and other	457		530		706
Financing	221		226		244
Total Revenues	$	7,038	$	7,022	$	9,066
Sales channels:
Direct equipment lease(4)	$	664	$	573	$	672
Distributors & resellers(5)	1,130		910		1,343
Customer direct	788		966		1,212
Total Sales	$	2,582	$	2,449	$	3,227

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(1)Geographic area data is based upon the location of the subsidiary reporting the revenue.

(2)Includes revenues from maintenance agreements on sold equipment as well as revenues associated with service agreements sold through our channel partners as Xerox Partner Print Services (XPPS).

(3)Primarily includes revenues from our Managed Services arrangements. Also includes revenues from embedded operating leases in our Managed Services arrangements, which were not significant.

(4)Primarily reflects sales through bundled lease arrangements.

(5)Primarily reflects sales through our two-tier distribution channels.

Capitalized contract cost

	Year Ended December 31,
	2021		2020		2019
Incremental direct costs of obtaining a contract	$	61	$	62	$	78
Amortization of incremental direct costs	73		81		88