Revenue (Tables)

12 Months Ended

Dec. 31, 2020

Revenue from Contract with Customer [Abstract]

Disaggregation of revenue

Revenues disaggregated by primary geographic markets, major product lines, and sales channels are as follows:

	Year Ended December 31,
	2020		2019		2018
Primary geographical markets(1)
United States	$	4,186	$	5,429	$	5,610
Europe	1,883		2,326		2,625
Canada	393		518		569
Other	560		793		858
Total Revenues	$	7,022	$	9,066	$	9,662
Major product and services lines
Equipment	$	1,564	$	2,062	$	2,178
Supplies, paper and other sales	885		1,165		1,276
Maintenance agreements(2)	1,803		2,372		2,603
Service arrangements(3)	2,014		2,517		2,674
Rental and other	530		706		663
Financing	226		244		268
Total Revenues	$	7,022	$	9,066	$	9,662
Sales channels:
Direct equipment lease(4)	$	573	$	672	$	699
Distributors & resellers(5)	910		1,343		1,445
Customer direct	966		1,212		1,310
Total Sales	$	2,449	$	3,227	$	3,454

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(1)Geographic area data is based upon the location of the subsidiary reporting the revenue.

(2)Includes revenues from maintenance agreements on sold equipment as well as revenues associated with service agreements sold through our channel partners as Xerox Partner Print Services (XPPS).

(3)Primarily includes revenues from our Managed Services offerings (formerly our Managed Documents Services arrangements). Also includes revenues from embedded operating leases, which were not significant.

(4)Primarily reflects sales through bundled lease arrangements.

(5)Primarily reflects sales through our two-tier distribution channels.

Capitalized contract cost

	Year Ended December 31,
	2020		2019		2018
Incremental direct costs of obtaining a contract	$	62	$	78	$	84
Amortization of incremental direct costs	81		88		95