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Revenue - Disaggregation of Revenue (Details) - USD ($)
$ in Millions
3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
Disaggregation of Revenue [Line Items]        
Total Revenues $ 1,767 $ 2,179 $ 5,092 $ 6,622
Equipment        
Disaggregation of Revenue [Line Items]        
Total Revenues 419 494 1,054 1,446
Supplies, paper and other sales        
Disaggregation of Revenue [Line Items]        
Total Revenues 232 290 622 862
Maintenance agreements        
Disaggregation of Revenue [Line Items]        
Total Revenues 443 567 1,338 1,774
Service arrangements        
Disaggregation of Revenue [Line Items]        
Total Revenues 486 611 1,512 1,883
Rental and other        
Disaggregation of Revenue [Line Items]        
Total Revenues 132 157 396 473
Financing        
Disaggregation of Revenue [Line Items]        
Total Revenues 55 60 170 184
Sales        
Disaggregation of Revenue [Line Items]        
Total Revenues 651 784 1,676 2,308
Sales | Direct equipment lease        
Disaggregation of Revenue [Line Items]        
Total Revenues 151 200 388 484
Sales | Distributors & resellers        
Disaggregation of Revenue [Line Items]        
Total Revenues 245 301 604 949
Sales | Customer direct        
Disaggregation of Revenue [Line Items]        
Total Revenues 255 283 684 875
United States        
Disaggregation of Revenue [Line Items]        
Total Revenues 1,062 1,343 3,101 3,955
Europe        
Disaggregation of Revenue [Line Items]        
Total Revenues 480 521 1,317 1,705
Canada        
Disaggregation of Revenue [Line Items]        
Total Revenues 94 123 278 377
Other        
Disaggregation of Revenue [Line Items]        
Total Revenues $ 131 $ 192 $ 396 $ 585