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Revenue (Tables)
 12 Months Ended
Dec. 31, 2019
Revenue from Contract with Customer [Abstract]  
Disaggregation of revenue
Revenues disaggregated by primary geographic markets, major product lines, and sales channels are as follows:
 
 
Year Ended December 31,
 
 
2019
 
2018
 
2017
Primary geographical markets(1)
 
 
 
 
 
 
United States
 
$
5,429

 
$
5,610

 
$
5,790

Europe
 
2,326

 
2,625

 
2,697

Canada
 
518

 
569

 
648

Other
 
793

 
858

 
856

Total Revenues
 
$
9,066

 
$
9,662

 
$
9,991

 
 
 
 
 
 
 
Major product and services lines
 
 
 
 
 
 
Equipment(2)
 
$
2,062

 
$
2,178

 
$
2,152

Supplies, paper and other sales
 
1,165

 
1,276

 
1,260

Maintenance agreements(3)
 
2,372

 
2,603

 
2,809

Service arrangements(4)
 
2,517

 
2,674

 
2,722

Rental and other
 
706

 
663

 
754

Financing
 
244

 
268

 
294

Total Revenues(5)
 
$
9,066

 
$
9,662

 
$
9,991

 
 
 
 
 
 
 
Sales channels:
 
 
 
 
 
 
Direct equipment lease(6)
 
$
672

 
$
699

 
$
718

Distributors & resellers(7)
 
1,343

 
1,445

 
1,502

Customer direct
 
1,212

 
1,310

 
1,192

Total Sales
 
$
3,227

 
$
3,454

 
$
3,412

_____________
(1)
Geographic area data is based upon the location of the subsidiary reporting the revenue.
(2)
For the year ended December 31, 2017, Equipment sale revenues excluded $44 of equipment-related training revenue, which was classified as Services under previous revenue guidance - refer to Note 1 - Basis of Presentation and Summary of Significant Accounting Policies - Revenue Recognition.
(3)
Includes revenues from maintenance agreements on sold equipment as well as revenues associated with service agreements sold through our channel partners as Xerox Partner Print Services (XPPS).
(4)
Primarily includes revenues from our Managed Services offerings (formerly our Managed Documents Services arrangements). Also includes revenues from embedded operating leases, which were not significant.
(5)
Certain prior year amounts have been revised to conform to the current year presentation. Refer to Note 1 - Basis of Presentation and Summary of Significant Accounting Policies - Change in Presentation, for additional information.
(6)
Primarily reflects sales through bundled lease arrangements.
(7)
Primarily reflects sales through our two-tier distribution channels.
Capitalized contract cost
 
 
Year Ended December 31,
 
 
2019
 
2018
Incremental direct costs of obtaining a contract
 
$
78

 
$
84

Amortization of incremental direct costs
 
88

 
95