Schedule II Valuation and Qualifying Accounts (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
SEC Schedule, 12-09, Movement in Valuation Allowances and Reserves [Roll Forward]
Balance at beginning of period	$ 148	$ 167	$ 174
Additions charged to bad debt provision	46	36	33
Amounts (credited) charged to other income statement accounts	3	4	13
Deductions and other, net of recoveries	(53)	(59)	(53)
Balance at end of period	144	148	167
Accounts Receivable
SEC Schedule, 12-09, Movement in Valuation Allowances and Reserves [Roll Forward]
Balance at beginning of period	56	59	64
Additions charged to bad debt provision	18	12	16
Amounts (credited) charged to other income statement accounts	0	2	(2)
Deductions and other, net of recoveries	(19)	(17)	(19)
Balance at end of period	55	56	59
Finance Receivables
SEC Schedule, 12-09, Movement in Valuation Allowances and Reserves [Roll Forward]
Balance at beginning of period	92	108	110
Additions charged to bad debt provision	28	24	17
Amounts (credited) charged to other income statement accounts	3	2	15
Deductions and other, net of recoveries	(34)	(42)	(34)
Balance at end of period	89	92	108
Deferred Tax Assets
SEC Schedule, 12-09, Movement in Valuation Allowances and Reserves [Roll Forward]
Balance at beginning of period	397	435	416
Additions charged to bad debt provision	16	3	6
Amounts (credited) charged to other income statement accounts	(14)	(41)	13
Balance at end of period	399	397	435
Xerox Corporation
SEC Schedule, 12-09, Movement in Valuation Allowances and Reserves [Roll Forward]
Balance at beginning of period	148	167	174
Additions charged to bad debt provision	46		33
Amounts (credited) charged to other income statement accounts	3	4
Deductions and other, net of recoveries	(53)		(53)
Balance at end of period		148	167
Xerox Corporation | Accounts Receivable
SEC Schedule, 12-09, Movement in Valuation Allowances and Reserves [Roll Forward]
Balance at beginning of period		59	64
Additions charged to bad debt provision		12	16
Amounts (credited) charged to other income statement accounts	0	2
Deductions and other, net of recoveries	(19)	(17)	(19)
Balance at end of period	55		59
Xerox Corporation | Finance Receivables
SEC Schedule, 12-09, Movement in Valuation Allowances and Reserves [Roll Forward]
Balance at beginning of period	92	108
Additions charged to bad debt provision	28		17
Amounts (credited) charged to other income statement accounts			15
Deductions and other, net of recoveries	(34)	(42)	(34)
Balance at end of period	89	92	108
Xerox Corporation | Deferred Tax Assets
SEC Schedule, 12-09, Movement in Valuation Allowances and Reserves [Roll Forward]
Balance at beginning of period	397	435	416
Additions charged to bad debt provision	16	3	6
Amounts (credited) charged to other income statement accounts	(14)	(41)	13
Balance at end of period	$ 399	$ 397	$ 435