Revenue (Tables)

9 Months Ended

Sep. 30, 2019

Revenue from Contract with Customer [Abstract]

Revenues Disaggregated by Primary Geographic Markets, Major Products Lines, and Sales Channels

Revenues disaggregated by primary geographic markets, major product lines, and sales channels are as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2019		2018		2019		2018
Primary geographical markets(1):
United States	$	1,364	$	1,414	$	4,028	$	4,307
Europe	521		587		1,705		1,923
Canada	123		133		377		424
Other	192		218		585		643
Total Revenues	$	2,200	$	2,352	$	6,695	$	7,297
Major product and services lines:
Equipment	$	494	$	511	$	1,446	$	1,571
Supplies, paper and other sales	310		345		933		1,057
Maintenance agreements(2)	568		618		1,775		1,958
Service arrangements(3)	611		649		1,883		2,007
Rental and other	157		164		474		500
Financing	60		65		184		204
Total Revenues(4)	$	2,200	$	2,352	$	6,695	$	7,297
Sales channels:
Direct equipment lease(5)	$	200	$	175	$	484	$	507
Distributors & resellers(6)	301		324		949		1,043
Customer direct	303		357		946		1,078
Total Sales(4)	$	804	$	856	$	2,379	$	2,628

_____________

(1) Geographic area data is based upon the location of the subsidiary reporting the revenue.

(2) Includes revenues from maintenance agreements on sold equipment as well as revenues associated with service agreements sold through our channel partners as Xerox Partner Print Services (XPPS).

(3) Primarily includes revenues from our Managed Services offerings (formerly our Managed Document Services arrangements). Also includes revenues from embedded operating leases, which were not significant.

(4) Certain prior year amounts have been revised to conform to the current year presentation. Refer to Note 1 - Basis of Presentation - Change in Presentation, for additional information.

(5) Primarily reflects direct sales through bundled lease arrangements.

(6)

Primarily reflects sales through our two-tier distribution channels.

Incremental Direct Costs of Obtaining a Contract

Incremental direct costs are as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2019		2018		2019		2018
Incremental direct costs of obtaining a contract	$	20	$	22	$	56	$	62
Amortization of incremental direct costs	23		25		66		72