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Acquisitions and Divestitures (Details)
In Millions, unless otherwise specified
 12 Months Ended 3 Months Ended 1 Months Ended 12 Months Ended
Dec. 31, 2013
USD ($)
Dec. 31, 2012
USD ($)
Dec. 31, 2011
USD ($)
Jun. 30, 2013
Zeno Office Solutions, Inc. [Member]
USD ($)
Mar. 31, 2013
Impika [Member]
USD ($)
Jul. 31, 2012
WDS [Member]
USD ($)
Jul. 31, 2012
WDS [Member]
GBP (£)
Feb. 29, 2012
R.K. Dixon [Member]
USD ($)
Dec. 31, 2011
MBM [Member]
USD ($)
Nov. 30, 2011
Breakaway [Member]
USD ($)
Sep. 30, 2011
Symcor Inc [Member]
USD ($)
Jul. 31, 2011
Education Sales and Marketing [Member]
USD ($)
Apr. 30, 2011
Unamic HCN Member
USD ($)
Feb. 28, 2011
Concept Group [Member]
USD ($)
locations
customers
Dec. 31, 2013
Prior year acquisitions [Member]
USD ($)
Dec. 31, 2012
Prior year acquisitions [Member]
USD ($)
Dec. 31, 2013
Acquisitions made current year minus two years [Member]
USD ($)
Dec. 31, 2012
Acquisitions made current year minus two years [Member]
USD ($)
Dec. 31, 2011
Acquisitions made current year minus two years [Member]
USD ($)
Dec. 31, 2013
Document Technology [Member]
Series of Individually Immaterial Business Acquisitions [Member]
USD ($)
businesses
Dec. 31, 2012
Document Technology [Member]
Series of Individually Immaterial Business Acquisitions [Member]
USD ($)
businesses
Dec. 31, 2011
Document Technology [Member]
Series of Individually Immaterial Business Acquisitions [Member]
USD ($)
businesses
Dec. 31, 2013
Services Segment [Member]
Series of Individually Immaterial Business Acquisitions [Member]
USD ($)
businesses
Dec. 31, 2012
Services Segment [Member]
Series of Individually Immaterial Business Acquisitions [Member]
USD ($)
Dec. 31, 2011
Services Segment [Member]
Series of Individually Immaterial Business Acquisitions [Member]
USD ($)
Dec. 31, 2013
Customer relationships [Member]
USD ($)
Dec. 31, 2013
Technology-Based Intangible Assets [Member]
USD ($)
Dec. 31, 2013
Trademarks [Member]
USD ($)
Dec. 31, 2013
Non-compete agreements [Member]
USD ($)
Dec. 31, 2013
Software [Member]
USD ($)
Dec. 31, 2013
Discontinued Operations [Member]
Employees
Schedule of Business Acquisitions, by Acquisition [Line Items]                                                              
Date of acquisition       Apr. 01, 2013 Feb. 28, 2013 Jul. 31, 2012 Jul. 31, 2012 Feb. 28, 2012 Dec. 31, 2011 Nov. 30, 2011 Sep. 30, 2011 Jul. 31, 2011 Apr. 30, 2011 Feb. 28, 2011                                  
Payments to Acquire Businesses, Net of Cash Acquired $ 155 $ 276 $ 212 $ 59 $ 53 $ 95 £ 60 $ 58 $ 42 $ 18 $ 35 $ 43 $ 55 $ 41           $ 12 $ 62 $ 21 $ 31 $ 61 $ 25            
Number of Businesses Acquired (in businesses)                                       1 3 7 3 4 3            
Revenue of Acquiree since Acquisition Date, Actual 56                           277 162 396 397 177                        
Weighted Average Useful Life (Years) Acquired Finite-lived Intangible Asset                                                   10 years 14 years 19 years 4 years 5 years  
Accounts/finance receivables 10                                                            
Intangible assets                                                   19 17 11 3 7  
Goodwill 121                                                            
Other assets 16                                                            
Total Assets Acquired 204                                                            
Liabilities assumed 49                                                            
Contingent Consideration Arrangements, Range of Outcomes, Value, High 60                 25                                          
Contingent consideration accrued at acquisition date 36                 18                                          
Fair value of acquisition purchase price including contingent consideration                   36                                          
Fair Value of Assets Acquired                     17                                        
Fair value of acquired entity liabilities assumed paid by seller                     52                                        
Assumed liabilities customer contracts amortizable life (in years)                     2 years                                        
Number of Locations (in locations)                           9                                  
Acquired customers (in customers)                           3,000                                  
Discontinued Operation, Gain (Loss) on Disposal of Discontinued Operation, Net of Tax 36                                                            
Proceeds from Divestiture of Businesses, Net of Cash Divested 26                                                            
Financing Receivable, Gross 10                                                            
Restructuring and Related Cost, Expected Number of Positions Eliminated                                                             300
Revenues 403 [1] 653 726                                                        
Income from operations 3 16 30                                                        
Loss on disposal (25) 0 0                                                        
Net (Loss) Income Before Income Taxes (22) 16 30                                                        
Income tax expense (4) (5) (9)                                                        
(Loss) income from discontinued operations, net of tax $ (26) $ 11 $ 21                                                        
[1] 2013 revenue from discontinued operations reflects five months of N.A. paper revenue as a result of the completion of the sale of this business on May 31, 2013 and ten months of European Paper revenue as a result of the completion of the sale of this business on October 31, 2013.