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Segment Reporting, Segment Revenue and Segment Profit (Loss) (Details) (USD $)
In Millions, unless otherwise specified
3 Months Ended 9 Months Ended
Sep. 30, 2012
Sep. 30, 2011
Sep. 30, 2012
primaryreportablesegment
Sep. 30, 2011
Segment Reporting Information [Line Items]        
Primary Reportable Segments, Number     2  
Segment Revenue $ 5,423 $ 5,583 $ 16,467 $ 16,662
Segment Profit (Loss) 452 495 1,406 1,510
Services Segment [Member]
       
Segment Reporting Information [Line Items]        
Segment Revenue 2,847 2,717 8,474 7,973
Segment Profit (Loss) 269 323 830 911
Services Segment [Member] | Outsourcing Offerings [Member]
       
Segment Reporting Information [Line Items]        
Outsourcing Service Offerings, Number     3  
Technology Segment [Member]
       
Segment Reporting Information [Line Items]        
Segment Revenue 2,259 2,500 6,967 7,547
Segment Profit (Loss) 245 258 758 824
All Other Segments [Member]
       
Segment Reporting Information [Line Items]        
Segment Revenue 317 366 1,026 1,142
Segment Profit (Loss) $ (62) $ (86) $ (182) $ (225)