Restructuring

3 Months Ended

Mar. 31, 2021

Restructuring and Related Activities [Abstract]

During the fourth quarter of 2020, management committed to an action to restructure certain parts of the Company to better position itself to become more agile in delivering its solutions. As a result, certain headcount reductions were necessary and certain capitalized internal-use software charges were realized for software not yet placed into service that will not be completed and implemented due to this action. The Company incurred expenses of $30.6 million as part of this action, of which $7.0 million was recognized during the three months ended March 31, 2021. During the three months ended March 31, 2021, the expense comprised of $6.3 million of employee severance and related benefits and $0.7 million of internal-use software charges. The Company does not expect to incur material additional charges related to this action.

During the fourth quarter of 2019, management committed to an action to restructure certain parts of the Company to focus on investments with the potential to accelerate revenue growth. As a result, certain headcount reductions were necessary and certain capitalized internal-use software charges were realized for software not yet placed into service that will not be completed and implemented due to this action. The Company has incurred restructuring charges of $23.4 million as part of this action, including $8.7 million for lease related assets that were incurred to exit the leased facilities. During the three months ended March 31, 2020, a charge of $10.6 million was incurred related to this action. The Company does not expect any additional charges related to this action.

The Company also recognizes restructuring charges for redundant employees, facilities and contracts associated with completed acquisitions.

The following table summarizes the activity of the Company's restructuring accrual during the three months ended March 31, 2021 (in thousands):


	Employee Severance and Related Benefits
Balance as of January 1, 2021	$	22,051
Costs incurred	6,452
Cash disbursements	(7,000)
Translation adjustments and other	(395)
Balance as of March 31, 2021	$	21,108