Restructuring

12 Months Ended

Dec. 31, 2020

Restructuring and Related Activities [Abstract]

During the fourth quarter of 2020, management committed to an action to restructure certain parts of the Company to better position us to become more agile in delivering our solutions. As a result, certain headcount reductions were necessary and certain capitalized internal-use software charges were realized for software not yet placed into service that will not be completed and implemented due to this action. The Company incurred expenses of $23.6 million for the year ended December 31, 2020 and expects to incur up to $7.0 million in 2021 for severance and related benefits related to this action.

During the fourth quarter of 2019, management committed to an action to restructure certain parts of the Company to focus on investments with the potential to accelerate revenue growth. As a result, certain headcount reductions were necessary and certain capitalized internal-use software charges were realized for software not yet placed into service that will not be completed and implemented due to this action. The Company incurred expenses of $23.4 million related to this action, of which $13.2 million were incurred during the year ended December 31, 2020 and $10.2 million were incurred during the year ended December 31, 2019. Also included within the 2020 charge is $8.7 million for lease related assets that were incurred to exit the leased facilities. The Company does not expect any additional restructuring charges related to this action.

During the fourth quarter of 2018, management committed to an action to restructure certain parts of the Company with the intent of re-balancing investments to ensure long-term growth and scale. As a result, certain headcount reductions were necessary and certain capitalized internal-use software charges were realized for software not yet placed into service that will not be completed and implemented due to this action. The Company incurred expenses of $19.0 million related to this action, of which $6.7 million were incurred during the year ended December 31, 2019 and $12.3 million were incurred during the year ended December 31, 2018. The Company does not expect any additional restructuring charges related to this action.

The Company also recognizes restructuring charges for redundant employees, facilities and contracts associated with completed acquisitions. Restructuring charges related to acquisitions were not material in any of the years ended December 31, 2020, 2019 and 2018.

The following table summarizes the activity of the Company's restructuring accrual during the years ended December 31, 2020, 2019 and 2018 (in thousands):


	Employee Severance and Related Benefits		Software Charges		Other		Total
Balance January 1, 2018	$	12,857	$	—	$	1,386	$	14,243
Costs incurred	15,841		4,940		6,813		27,594
Cash disbursements	(18,922)		—		(5,932)		(24,854)
Software and other non-cash charges	—		(4,742)		(1,787)		(6,529)
Translation adjustments and other	732		—		(205)		527
Balance December 31, 2018	10,508		198		275		10,981
Costs incurred	12,455		3,784		914		17,153
Cash disbursements	(17,294)		(99)		(1,038)		(18,431)
Software and other non-cash charges	—		(3,784)		—		(3,784)
Translation adjustments and other	38		—		—		38
Balance December 31, 2019	5,707		99		151		5,957
Costs incurred	26,332		833		1,380		28,545
Cash disbursements	(10,118)		(99)		(1,531)		(11,748)
Software and other non-cash charges	—		(833)		—		(833)
Translation adjustments and other	130		—		—		130
Balance December 31, 2020	$	22,051	$	—	$	—	$	22,051