Restructuring

9 Months Ended

Sep. 30, 2020

Restructuring and Related Activities [Abstract]

During the fourth quarter of 2019, management committed to an action to restructure certain parts of the Company to focus on investments with the potential to accelerate revenue growth. As a result, certain headcount reductions were necessary and certain capitalized internal-use software charges were realized for software not yet placed into service that will not be completed and implemented due to this action. The Company has incurred restructuring charges of $20.6 million as part of this action, of which an insignificant amount was incurred during the three months ended September 30, 2020 and $10.4 million was incurred during the nine months ended September 30, 2020. Included in the charge is $6.2 million related to impairment of a right-of-use asset related to the exit of a leased facility. The Company does not expect to incur material additional restructuring charges related to this action.

During the fourth quarter of 2018, management committed to an action to restructure certain parts of the Company with the intent of re-balancing investments to ensure long-term growth and scale. As a result, certain headcount reductions were necessary and certain capitalized internal-use software charges were realized for software not yet placed into service that will not be completed and implemented due to this action. The Company has incurred restructuring charges of $19.0 million as part of this action, of which a benefit of $0.3 million and a charge of $6.7 million, respectively, was incurred during the three and

nine months ended September 30, 2019. There were no charges related to these actions during the nine months ended September 30, 2020, and no additional charges are expected.

The following table summarizes the activity of the Company's restructuring accrual during the nine months ended September 30, 2020 (in thousands):


	Employee Severance and Related Benefits		Software Charges		Other		Total
Balance as of January 1, 2020	$	5,707	$	99	$	151	$	5,957
Costs incurred	4,180		—		57		4,237
Cash disbursements	(9,645)		(99)		(208)		(9,952)
Non-cash charges	—		—		(11)		(11)

Balance as of September 30, 2020	$	242	$	—	$	(11)	$	231